T-Mobile Corporate Office & Headquarters

I am very upset with T Mobile and ABC Cellular they claim they can't help me with a problem about a payment that was accepted on May 23rd. Gave them all the documentation they asked for and it shows that the bill was paid and taken out of my daughter's checking account but they can't find the payment. T Mobile has threatened to cut our service if the past due bill is not paid. We did pay it they lost the payment and can't seem to find it. I need my phone service because of medical reasons and waiting to find out about a Liver transplant at this point I'm about ready to find another carrier. I've always like the service I have with T Mobile but now I'm not so sure. If anyone out there knows of a way I can rectify this let me know my email address is rainy1948@yahoo.com Thanks

unbelievable the absolute worst customer relations I returned fone and bought new 1 I simply refused shipment of refurbished fone.I was recently denied my 53.00 even tho I retuned fone customer service has no record of this transaction a mere 2 weeks later i kept the only confimation number tmobile gave me they actually that was the wrong no grrr. I even wrote corp headquarters they wrote back the refund would take 30 days i thought whatever now i get automated fone call saying my claim was denied i call back they say they have no record of my transaction Beware of tmobile they are CROOKS!!!!!

I orded a free phone still not got it was suposed to been here on june 22.

I went to T-mobile 7394 on June 20th with the intent to purchase a tablet. I purchased a G-Slate Tablet. I was told by sales rep. Eddie that I could try this device out and if there were any problems or dislikes I could simply return it. Two days later I learned that the tablet could not perform specific functions I was looking for and decided to return it. On June 22nd around 10am I went back to T-Mobile 7394 and explained my issue to Jon (Store Manager). Jon said that he had another tablet that could perform the specific function I wanted, so I exchanged the G-Slate tablet for a Dell Streak 7 tablet. I tested the Dell Streak 7 tablet and found that it could not perform the function I specifically asked for and subsequently returned to T-mobile 7394 around 5pm. When I arrived, I saw Jon as he walked to the back office. I was greeted and helped by Eddie. I explained my issue to Eddie and told him to cancel my service and to process the return of the Dell Streak 7 tablet. It took approximately 15 minutes for Eddie to do the paperwork. Eddie then asked for my debit card to refund my money. Eddie stated that he was refunding the cost of the tablet, less a $75.00 restocking fee. I explained to Eddie that I was never told about a restocking fee, the box was not marked with a restocking fee, and there were no signs posted about restocking fees when I purchased the tablet on June 20th or June 22nd when the exchange was done. Eddie said "it's on your receipt and you signed it"! I told Eddie that when he asked me to sign the card terminal at the counter on June 20th, the terminal displayed the amount of funds I was authorizing on my debit card. The card terminal didn't have any terms and conditions in its display, only a sum displayed on the screen. I asked Eddie, how could I sign for a fee if it was not presented to me first? Eddie said, I signed for it and that was it. I told Eddie again that he never told me about restocking fees upfront, that this is unfair, deceptive, and illegal. Eddie and I argued back and forth to the point that Eddie started to yell. When I told Eddie to “relax”, Eddie said, “What”, and leaned toward me as though he was going to strike me. I quickly shielded my six year daughter because she was also sitting in front of Eddie at the counter. I explained to Eddie that California Civil Code section 1723, in part, states “A return policy printed only on a receipt is not sufficient”. Eddie said he didn’t care and was not a lawyer and didn’t know the laws. Eddie said I could “talk until I’m blue in the face”, and there’s still nothing he’s going to do. I asked to speak to Jon, Eddie said Jon was on the phone and couldn’t come to the front office. I asked who Jon’s supervisor was and Eddie said it’s a marketing manager and he didn’t have that manager’s information. I asked Eddie to get the information from Jon and he said Jon’s busy and doesn’t have it either. The only information Eddie could give me was an 877 customer care number. I called customer care and two different representatives told me that each store was individually managed and operated and there’s nothing they can do. Messages left at T-Mobile USA’s office of the president to date have not been returned. I contacted T-Mobile USA’s corporate office and the switchboard operator said there is nobody to talk to regarding this matter. Clearly, Eddie is inept in his role as a sales rep. and lacks education in ethics and the laws of the State of California. Moreover, this store needs to improve their business practices to emphasize legal and ethical behavior. Jonathan Cardona and Eddie need to be held accountable for their actions and this type of deceptive practice and illegal activity needs to stop.

Do not expect assistance from T-mobile if you really need them. My kid went missing and all I need is to see the phone records for a phone that I pay for to see what calls were made - all I know at this time and 6 calls to "customer service" (what a misnomer) is that since the kid disappeared no calls were made. They will not release my own records! For all I know the kid is dead and they will not assist with finding the location where the call was made from - is that asking too much. Does anyone have a contact name and number at corporate head office? Hopefully there is someone there with some basic common sense and compassion

As I told Mack, the customer service supervisor, I am a dog with a bone and I will go up the food chain as high as I can to obtain some measure of satisfaction. I have been a T-Mobile customer for 20+ years. I should have known where their ethics were when I was required to send a certified death certificate when my husband passed away so that I could drop his line from our family plan. No other utility or credit card required or even had the audacity to ask for this. Now four years later, my daughter's line does not get reception at our home. She was told that she would have to buy a smart phone to get better reception. She's a paramedic and volunteer firefighter. She needs her phone to work (drops calls constantly) but she doesn't make enough to buy a new phone when her current one should work. Yes we've had it "trouble-shooted". Other issues. (1) $200 fee to drop the service (FOR EACH LINE). (2)CHANGE IN MY CONTRACT DATE BECAUSE I UPGRADED TO UNLIMITED MINUTES (FROM 700 MINUTES) AND PAY MORE. I did not change the plan or get a new phone for free. I did not sign a new contract but this is somewhere in the small print somewhere???? I feel helpless and used. I would stay with T-mobile if they would work with me but all customer service does is quote the contract, which I didn't sign. Heaven forbid the merger with AT&T goes through. All options will be in the hands of one. Liz

IF I COULD GO ANY LOWER WITH THE STARS I WOULD,THE WAY THE REP DANIEL TREATED MY WIFE WAS DUSGUSTING.HE BASICALLY TOLD HER TO DEAL WITH HER ISSUES AND LIVE WITH IT. THAT IS JUST GREAT T MOBILE,LIKE THE WAY YOU TREAT YOUR PAYING CUSTOMERS.LIKE YOUR RECORDING STATES YOUR NUMBER ONE IN CUST SVC.WHAT A BUNCH OF BULL................. ONCE YOU HAVE PEOPLE LOCKED INTO CONTRACTS YOU DONT WANT TO HELP.AND FOR THE CORP OFFICE LEAVE MANY MESSAGE AND NO ONE CALLS YOU BACK,I THINK IT'S A FAKE NUMBER. WHEN IT COMES TO CELLS I HAVE HAD THEN ALL AND THEY TREAT YOU LIKE GARBAGE.IT'S 2 MONTHS OF HEADACHES AND MESSAGE AND NO ONE HELPS ME...WAY TO GO T MOBILE KEEP IT UP. REALLY.

Ian appalled at the disrespect and TOTAL LACK of customer appreciation I have received. Over the last 3 days I have spofken with 24 associates of t mobile,been called a LIAR by 2 supervisors,been on the phphon

As I was saying, spoke with 24 associates over the past 3 days spent over 16hrs on the phone,was called a LIAR by 2 "supervisors",have MANY pages of notes allllll after calling UPS to locate my order and geeing told it was geeing sent back to sender????? Why??? VERIFICATION PURPOSES????????????? This after I had cleard that prosses TWICE and they had shipped the product out to me? Anyway after going round and round and being so rudely spoken to just floors me. Apparently there was a "miss communication"on THERE End. But they rudely dismissed me saying "oh well" telling me I would have to go into a stores? And after two days with the store mag inside the store he said he foul not offer me the same deal or even close. So the bottom line is. . . . . . Though I already have 2 accounts with 2 open lines on each,and the fact that they kept telling me how perfect my credit is, it seems I am unable to partake in any of the "on line"specials and they expect me do drive 60 miles away so that I phopp w pay for phones that are NOT AT ALL IN COMMPARASMENT to the free one s

I have been a T-mobile Customer since 2003.. I renewed my contract in 2009 when I purchased the G1 phone... since the day I purchased the G1 phone I have since had problem, after problem with my service of the phone constantly dropping calls, the enternet service hardly ever works, text messages takes forever to go through.. I have called customer service repeatedly with the same result another G1 phone, thats still gives me the same problem.. I hate calling customer service all they do is trouble shoot with the same result... I am paying about 100.00 a month for a service that hardly ever works and when I do call I advise that my phone is my only means of contact. I get treated like a number and a script used on customers..I have asked that they credit my bill as a courtsey for not receiving the service I am paying for.. and yet I have rcvd nothing only a more expensive bill with the problem still not being resolved.. Is this the way you treat a customer of 8 years with your service...

I just got off the phone again with T-Mobile, and all I got from the associates as well supervisor is bs. Can never help me with issue on my new htc phone every time I have to pay them to send a battery or new phone. I spoke to a supervisor name Carl c. Id #1270534 just gave me bs I couldn't talk to his manager at all was advise that they didn't have a manager in their call center (bs again). I call back spoke with a supervisor name Tennile id#1204719 was told even worst news was advise that I should even received a new battery since the warranty had expire even thou I have purchase replacement insurance and that I needed to go Thu the manufacture instead for another replacement for my phone and battery again (bs) It's funny that when it come to pay they are ready to take your money instead of give great customers service. AS SOON AS MY CONTRACT IS OVER WILL SWITCH TO ANOTHER CARRIER WILL LET ALL MY FRIENDS KNOW HOW BAD THIS COMPANY IS

I have been a T Mobile Customer for 10 plus years even before it was Tmobile and was Omni point.I have never been so offended disappointed and disgusted. My Girlfriend a Loyal At&t Member for just as long as iv been with your company her contract was coming to an end and I finally was able to talk her into not resigning with AT&T and to be added on my plan,because she really liked My phone the G2, not many phones have the touch screen/slide keyboard. We found on the website they were promoting the g2 free with a 2 year sign on contract. so We called T mobile (611) She was so excited even while waiting on hold for a very long time to be told they were out of stock and to call back that Wendsday 11pm because they will be getting more in.Even though she needed a phone asap because she did notre sign with ATT we waited the couple days and called all night Wednesday.when we finally got through after an hour we were told they Discontinued the G2 and didn't know why someone would tell us about that promotion? very let down we continued to hear out the Tmobile representative talk about the 2 phones that he said were a lot better then the g2! & Both were free this week with the sign on 2year contract! those 2 phones being the My touch and GalaxyS. before agreeing to the 2 year contract my girlfriend wanted to be able to see the phone and try it out because she wasn't sure about only having touch screen, he "totally agreed" and said he would even stay on the phone while we went to the store which was right up the road from us. The store ended up being closed we got there at 7:45 the website said they closed at 8. no big deal. He said not to worry they had a lot of the Galaxy S in stock and to call back tomorrow even mentioned they were going to have a newer phone coming in the sensation! He saved all our information for our new family plan. So THE NEXT DAY after we went to our local tmobile store and saw the 2 phones we had to choose from. She Really liked the sensation but the gentleman at the store said that was definitely not a free promotion goe because it just came out that day. understandable. so the galaxy was the next choice thought we would be able to get the phone at the store for free with the 2 year sign in contract but they said they could not do that they stopped doing that 6 months ago we would have to call. SOOOOOOOO we called again this time waiting on hold for over an hour to be told the only promotion going on was the My touch which we are definitely not interested in. I explained to the women we just called last night was told the galaxy Promotion was going on all week had everything set up just had to wait to see the phone in the store. all she could say was sorry and tell us about the my touch which was a deff NO. I thought being a customer with your company for 10 plus years bringing over a Loyal ATT customer to sign with you would maybe be able to do something for us. so we waited on hold for 2 hours to talk to a supervisor who said there was nothing he could do. waited for another supervisor again couldn't take into consideration any of this that I'm explaining. meanwhile when my girlfriend told At&t that she was not going to be resigning they offered her any phone she wanted for free. one day delivery nice discount off her bill every month. and you could not even send us a phone that was on promotion the day before wich we called and set up everything on time. so then my girl friend talked me into just canceling with you and going to AT&T which after all of this i was looking forward to so after waited on HOLD AGAIN to get to the cancellation services the guy said oooo there was other phones for free that were just added! so he transferd me back to Sales and the lady had no idea what he was talking about. I am so disgusted and Mad we wasted so much time, so many games and really want and if something is not done for me going to go cancel my account in the store because i am definitely not calling back there to be lied to over and over, if u want to save a loyal customer this is my last attempted. you can email me Slollo@aol.com

I have been with T-mobile for more than 10 and the customer service is worst than ever. They CSR are rude as are the supervisors. Nothing gets resolved and all you get is I'm sorry. I will be moving real soon. My phones have been off for more tha 24 hrs due to a T-mobile error and they are costing me to lose money. I am furious and I will be reporting to the BBB

T-mobile gets the 1 star (poor rating only because there is nothing less to choose!) This has to be the worst phone company I have ever dealt with since cell phone companies came into existance. The customer service is awful, the representatives are not knowledgeable about doing their jobs, THEY TELL LIES TO CUSTOMERS DAILY, THEY TAKE MONEY FROM YOUR ACCOUNT WITHOUT AUTHORIZATION, AND YOU CAN BARELY UNDERSTAND WHAT THEY ARE SAYING (ENGLISH SPEAKING IS AWFUL)! I WILL NEVER RECOMMEND THEM TO ANYONE AND I WILL INFORM ALL ABOUT THE BAD EXPERIENCES I AM HAVING WITH THIS COMPANY.

I too have the HTC HD2 which when purchased was supposed to be the second coming to the iphone (according to the t-mobile sales person) I should have done the research, my bad...I have sent this phone back through the exchange program 4 times, still having issues. The signal and customer service is getting worse instead of better. I can not get any resolve from T-mobile and will be going with Verizon soon.

WILL NEVER EVER USE T-MOBILE AGAIN! CUSTOMER SERVICE REPS ARE LIARS, ARGUEMENTATIVE AND TOTALLY DISRESPECTFUL! THEY DO NOT HONOR THEIR CONTRACTS AND LIE LIE LIE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have been a loyal T-Mobile customer or should corporate name be The -Most opresssive bull@#$$ idiotic liars ever. I changed my plan to a family plan October 2010. The phone sold and sent to me did not accommodate data plan. Phone mailed back to Tmobile, lost by ups Finally got claim filed Tmobile filed claim with ups. Everytime I call I have to go through whole story again because one departmet does not have access to see notes supposibly put in database by another department. Keep getting promise of call back, a lie not happening To this day m bill is reflecting 159dollars for service on a phone that Tmobile can see have never been used. If anyone know of a advocate group or attorney in Oklahoma city I can contact please send info to ladyblakely2001@Hotmail.com

Very disappointed after speaking to a tmobile associate this evening. Associate was very rude and unfriendly to a long time customer. This is making me rethink my contract with tmobile. I called customer service for a phone upgrade to spend more money with tmobile for a longer and loyal relationship. However, this associate was either having a bad day or clearly does not want to work for tmobile any longer. This is no way to speak to a customer at all. Very unhappy and disappointed at the moment with service.

I BEEN WAITING ON MY REPLACEMENT GALAXY PHONE I SENT IT BACK TO THEM MAY 9TH 2011 AND I'M STILL GETTING RUN AROUND AND DISRESPECTFUL CUSTOMER SERVICE AGENTS THAT SAY ITS NOTHING THEY CAN DO,TMOBILE HASN'T SENT IT OUT YET I BOUGHT THIS PHONE IN DECEMBER AND THE HAND SET JUST WENT BLANK WHILE I WAS TALKING ON IT I HARDLY EVER USED IT CAUSE I HAD ANOTHER PHONE.ITS A SHAME CAUSE I HAD JUST PAID A MONTH IN ADVANCE PHONE BILL WHEN I SENT IT TO THEM THEY TOLD ME OVER AND OVER IT WOULD BE BACK IN 4 TO 10 BUSINESS DAYS.THIS IS SO PITIFUL I WOULDN'T SUGGEST TMOBILE TO ANYONE ELSE.BUT THEY MAKE SURE THEY CUT U OFF IF YOUR BILL ISN'T PAID ON TIME THEY SHOULD BE CLOSED DOWN ASAP.JUST THINK I LEFT CRICKET FOR THEM I HAD TO BE A DAMN FOOL PLEASE NO1 SHOULD GO THEM I PAID $500.00 FOR THIS PHONE AND IM CONTACTING MY LAWYER AND THE BETTER BUSINESS BUREAU MONDAY MORNING I PRAY NOONE CHANGES OVER TO THEM,I ONLY WISH I HAD READ ALL THESE COMPLAINTS BEFORE I CHANGED OVER TO THEM.

I called T MOBILE about the reception in my house. I dont have signal, but my wife does. The lady told me " stand near the window when calling". I hate these bastards. My HD2 is the worst phone I have ever had. Customer service ia beyond awful.The bill is to high for having so many dropped calls or the no being able to surf the web. I WISH T MOBILE WOULD GO OUT OF BUSINESS