T-Mobile Corporate Office & Headquarters

I am writing you today concerning an upcoming fundraiser we are having to raise funds for Luekimia Society. I am wondering if you could send us a small donation of sort to auction off at our Silent auction. We are having this Event on August 27th 2011. Please send the donation to Pamela Lipka 3003 Rosalie Ave Baltimore, MD. 21234. I wish to Thank you in Advance.

Have been a customer for 7 plus years with no issues whatsoever until recently. My phone stopped working properly and was sent a replacement. I did not choose the replacement because of course the policy is when it's free, you take what you get. No problems with new phone until the calls began to drop excessively. I mean, I couldn't even get through a phone call. Was sent another of the same brand phone had the same problem. Several calls to tech support, 2 engineering tickets, resets to phone, SIM card and bandwidth change, checked network coverage and towers and I don't what else, still the same problem. Even tech support finally said there was nothing else left for them to even try to fix this. Customer Service told me my only options were a) swap out for another of the same type of phone (this was not an option since 3 previous phones and relocating to another state had never produced these types of problems. b) upgrade my phone for a fee as well as the monthly equipment installation amount for the next 20 months - I have even more plus or c) go back to the even more plan for a free phone, which would result in a $10 increase in my monthly bill in addition to the extra $10 for a mandatory data plan. I even attempted to get drivers and software for the phone and couldn't even download those off of the manufacturers website. I am not responsible these phone issues; it is no coincidence that 2 of the same type of phone is having the same issues. Yet TMobile does not even have a policy that would benefit or protect their customers in cases like this. It's not like I'm asking for a $500 phone to replace a $200 one (yes the replacement phone retails at apx.$180.00. All I asked for was the option of choosing a different phone that works properly, at no cost to me. But no, screw you 7 year customer who always paid on time and sometimes more than what the bill actually was. The same way we got you, we'll get someone to replace you. After all, one lost customer is not going to break their bank. Did anyone actually say this? Of course not, but they might as well have. As for me, I'm shopping new providers, I'd rather pay someone else more for decent service than pay TMobile an extra dime so they can basically tell me to kiss their ass.

Sent in my Moto Cliq because of touch screen was malfunctioning. The cliq was doing commands on it`s own. I sent it for repair and t-mobile said it would take 7-10 business days. It`s been a month and still no replacement. I have proof they received the phone through my tracking number. Each time I call, using a friends phone of course, know seems to know what the heck is going on. The only thing they say is "I`m sorry for the inconvience lol. I have filed a small claims suit against t-mobile and will never use this carrier again. Sorry for the inconvience lol.

VERY POOR CUSTMER SERVICE T MOBILE HTC PHONE IS THE WORSE, FREEZES UP ALL THE TIME, DOESNT WORK MOST OF THE TIME AND THEY HAVE THE RUDEST CUSTOMER SERVICE EMPLOYEES I HAVE EVER SEEN

I have the LG cell it's the worst phone bar none!!! The customer service and transferring around and around......

T mobile sucks!!Their customer service is horrible,bunch of idiots working there!I have requested a few months ago to switch my plan from 1500 to 3000 minutes to my surprise it was never change. They send me an outrageous bill and do not want to do nothing about it. Headquarters people what the heck are you guys doing so many complaints and you guys dont give a crap.

My family were customers of T-Moble until Dec 2010. We terminated our contract because the local store sold us on G-3 service, which is not available in this area, 32503. We went with ATT, they do have the service!! We were charged a termination fee, which I agreed to pay and T-Mobile agreed to furnish me with CALL LOGS on our account for April 2009 and May 2009, Confirmation # 208501329. We have yet to recieve the call logs, they have sent us phone bills, 3 sets!!!!!!!! Today I again spoke with Kathy at 866-353-4044 and she contacted the third grade class that is over this department, they again said they would send the call logs out. Now this all begin on May-10-11 and I have spoke with Gabriel, Michelle, Becky, Elizabeth and a number of T-Mobile employees, will I get the call logs or another set of Phone bills. The account # 235662994 and last four 4757, how about some help!!! This should be real simple! jleigh46@cox.net

Worst Customer Service Ive EVER been through.Sometime last year i was Promised by a supervisor a $15 lifetime credit for the life of my account. Apperently the way they put it in there wasnt a credit. I recently upgraded my plan and no longer get that credit. Ive already spoken to numerour reps and supervisors about this and to no resolve.Im making a complaint to the BBB about this. They make promises then go back on their word to suit their needs. Very dissatisfied with tmobile.

Hello anyone out there??????????? All I'm looking for is the hours for the T-Mobile store in Illinois. Your company must not want my business!!!!!!

i cant believe tmobile steals money out of your account when you dont have their service.now refusing to put it back and they keep giving me the run around.i did not authorize the payment and they wont return the money now they are saying itsd another 30 days.anyone who supports this company is dumb

I asked tmobie to cancel my account and they never did now they are doubling my bill.

I wish I could give NO stars. Tmobile is by far one of the WORST companies I have ever dealt with in my 24 years of living. I have been a customer since 2005...god knows why. I have had nothing but issues with them for months now. I "upgraded" to a blackberry last August and since then i have gone through 4...YES 4 phones. My current phone no longer takes a charge so I was told to purchase a new charger for $30 which i did. It seemed to work for 24hrs and then started turning my phone off whenever i plugged it in or i had to jiggle the chord in the phone to get a charge and leave it a certain angle. I then proceeded to go back to a store where the 2 people were very understanding and helped me get connected to customer service. After i was connected to CS, i requested to speak to the Loyalty department which was nothing but a headache. The "Supervisor" Richard that I spoke to was nothing but rude and told me it was a good thing that the conversation was being recorded because I was the one being rude. I'm not being rude, I want a phone that works for more than a few months at a time.

I think we should start a class action lawsuit against t-mobile I am in an area I have no service in Nebraska I got transferred here unwillingly. Long story short the will not waive the ETF and they know I have no service here they will not give me a phone I can get service with (one that has wifi calling with paying lines they want me to eat the full cost) and will not lower my cost so I can go with someone that has coverage here if I find a way trust me you all will know

To the Cooperate switchboard manager think u need to reconsider the young lady that answers the 1800 number. She is very rude, she hung the phone up in my face several times wouldn't let me speak to the person I wanted to talk too, she told me as long as I keep calling the she would do the same thong. I had to use someone else phone to get to who I wanted to talk too. That's ridiculous coming from the cooperate office a letter is coming soon..

I think TMOBILE is A BIG FAT LAIR! G OTHER PEOPLES CELLULAR PHONE NUMBERS TO CONTACT THERE CUSTOMERS ABOUT THERE FINAL BILL!!!!!!!!! WHEN THAT ISNT EVEN THE CUSTOMER NUMBER. AND HOW DO THEY FIGURE THAT NUMBER IS EFFICIANT NUMBER TO CALL A PREVIOUS TMOBILE CUSTOMER. DO U THINK THIS HARRASSMENT???? I FEEL IT IS COMPETELY HARRASSMENT BECAUSE IT WASNT THE FIRST IT HAS HAPPENED TO ME...

To whom it may concern, Hi my name is Chris Hampton I have been with T-Mobile for a while now and only recently I have been having issues with the customer service I have received. I called T-Mobile’s 611 or customer service line to pay my whole initial phone balance off on 03-03-2011 and was assured it was paid off. I asked the representative if that would take care of the initial phone charge and they responded, “yes and your bill will come out on March 23, 2011”. At that time I was at ease because I believed that was taken care of. On Saturday March 23, 2011 I called the customer service line again because I saw a text that said a payment has been withdrawn from my account in the amount of $160.00; I about fell out of my seat! I talked to a customer service representative and I explained my problem and stated I would like to with drawl form paying it off all at once because I was given misinformation. He said that there was no way to do that because it’s already taken out of my account. The representative was really nice on March 3rd unlike the other 2 people I first spoke with on March 23rd. I spoke a unnamed customer service representative and he just kept apologizing, only would repeat himself and not answer my questions directly. I asked him for his last name and where he worked and he didn’t want to provide the info to me. The representative said it’s not policy to give out his full name and location (country). Then I asked him for his Supervisor’s info and he asked why I needed that info and said there is no reason to speak with his supervisor because he is more than capable of taking care of my issues. I wouldn’t be asking for a Supervisor’s information for no reason! I finally go to speak to Jose B.; the supervisor and he was no better. All I wanted to do is find out why it wasn’t explained to me the on March 3rd that as a T-Mobile customer you

My son's elderly grandmother purchased a cell phone and contract for him at least two years ago now. She has developed end-stage Alzheimer's, and no longer knows what she is doing. The contract is in her name, which is causing her a lot of stress, and a lot of bad feelings in our family. I called T-Mobile, and was told to write a letter to Albuquerque, New Mexico, which I did. They sent the response to HER, and upset her even more! The said that not only do I have to provide them with a Power of Attorney to speak on her behalf, but that since this contract was upgraded in April of this year, they are unable to allow her to cancel without the $200 early termination fee. They said this can only be done within 14 days the contract was agreed to. As you can see, they really don't give a shit about this poor old woman, who is now stuck paying $80 a month until April of 2012, despite being in her 80's, living on Social Security. I am beyond incredulous, and this is the worst customer service I have ever witnessed!

If I could give T-mobile a half a star are less I would. I did not pay my bill for June because I had been out of work due to illness. I call to see how much I needed to pay all together to get the phones back in regular working order. The lady told me $42.53. I ask her what about my bill that was on my account for $347? She told me that that bill would not matter anymore becasuse I have not been using my phone. She did not tell me that that the price she gave me was for 4 days only. That was some BULLSHIT to me. If that information was given, I would have said no and just paid the regular bill. T-mobile FUCKED me out of some money and act like they couldn't do anything about it. If you have not trained your people to do their job, DON"T PUT THEM ON THE DAMN PHONES! NO ONE HAS MONEY TO THROW UP THE CAT'S ASS.

I have only had service for appx 6 months and in that time I have had poor customer service. I have been hung up on by customer service reps and supervisors appx 9 times. Been given wrong information that caused me not to renew my plan on time and not given reminder texts to remind me to renew my plan. Also was getting automatic hang ups when I called back. Even though it's a monthly plan, I am still paying money to use the service. This is extremely bad customer service. The reps waste your time repeating the same thing over and over and then you also get hung up on by tech support when you tell them what is wrong and they repeat it to you wrongly getting the problem wrong they hang up on you. T-Mobile maybe you should invest a few dollars in training your people to do customer service correctly and then maybe you wouldn't be being bought out by AT&T. I honestly rate T-Mobile right now -20 stars. By the way T-Mobile, although your monthly plans are only for 30 days, some months actually do have 31 days.

T-mobile customer service is horrible!!! I plan on changing services ASAP Run while you can.