T-Mobile Corporate Office & Headquarters

Beware if you are a Tmobile customer and have Easy Pay. You don't see your bills until its too late. Tmobile does not know how to assist, satisfy or retain loyal customers. Customer Service makes you feel like you're working for them. If it wasn't for the enormous two phone bills I have accumulated (going over the limits because of teenage son) and cancellation fees I would be obliged to pay, I would have cancelled my contract two seconds after I spent an hour with Tmobile being transferred from department to department, with no one willing to make the decision to make my new billing plan retroactive to my last bill. Being a loyal customer for six years means absolutely nothing to Tmobile. They have no compassion for single moms!

This is absolutely THE WORST customer DIS-SERVICE I've ever received! When I asked to upgrade to a better plan, they said that it would be a "BAD MOVE" because of the $200. PER LINE MIGRATION FEE! WHAT!!!! No other service would treat me like this AND I'VE WITH t-mobile FOR OVER FOUR (4) YEARS!!!! THEY ARE NOT THE ONLY GAME IN TOWN!!! NOT BY A LONG SHOT EITHER!!!!!! Sure,! They will treat "NEW" customers with the $49.00 UNLIMMITED TEXT-DATA-TALK, but want to keep me on this "ARCHAIC" OUTDATED $99@MONTH PLAN (W/tx = $120) BECAUSE THEY MAKE MORE MONEY$$$ WITH THIS "Archaic" AND OUTDATED SERVICE!!!!! In this day and time could they possibly think "ANYONE AT ALL" will tolerate that kind of abuse from a cell phone company??? NOT A CHANCE!!!!!! TREAT PEOPLE RIGHT BEFORE YOU ARE OUT OF BUSINESS, AND DO "NOT" THINK BECAUSE YOU ARE WHO YOU "THINK" YOU ARE THAT "U" CANNOT BE PUT OUT OF BUSINESS...MOST ASSUREDLY I SAY YOU CAN...U BAD MOBILE PHONE SERVICE COMPANY, U CAN!!!! GOD SAYS THOSE THAT BLESS ME WILL BE BLESSED AND THOSE WHO DO NOT BLESS ME HE WILL NOT BLESS...I AM A JEW...AND I BELIEVE IN MESSIAH OUR SOON COMING KING...AND HE SAID CLEARLY..."THOSE THAT BLESS YOU, WILL BE BLESSED...AND THOSE WHO DO NOT BLESS YOU WILL NOT BE BLESSED" So NOW take heed before you try to curse Messiah's servant friend...Ocea B. Rice II - I will not curse, but GOD ALMIGHTY WILL! Bless me! Before you get turned away from that table of plenty you MISTAKENLY think you own!!! If I curse YOU WILL BE CURSED AND I WILL NOT RELENT, BUT I WILL MAKE SPECIAL REQUEST BEFORE THE GOD OF THE UNIVERSE TO DEAL WITH YOU MOST STERNLY...BLESS ME BEFORE YOU ARE CURSED!!!! If you think this is a nut or fruitcake talking you are again, mistaken, because I have a right relationship with THE CREATOR OF THE ENDS OF THE WORLDS AND HE IS MY STRONG PROVIDER AND YOU SHOULD TAKE HEED BEOFRE YOU THINK THIS IS JUST SOMEONE TRYING TO MAKE SPORT OF YOU< REST MOST ASSUREDLY I AM NOT A NUT OR OFF MY ROCKER< BUT TRULY I SAY TO YOU...REPENT BEFORE YOU ARE DESTROYED...REPENT!!!

I have been with Tmobile for over 7 years this in is reguards to there POOR customer care (so called) Tmobile and the merger with att. I called tmobile to remove a third line off of my account 8/31/11. My line has been out of contract for three years, my daughter a year, and my third line was my own equipment and never under a contract. The young lady in the retention dept. told me that when att takes over tmobile in two months, anyone with out a contract would be shut off and would have to look for new service, and the package i have is no longer available so i would have to agree to a new minutes package if i wanted to stay with tmobile and not have to search for a new phone company. Believing what this women had to say and not wanting to have to search for a new phone company, under the impression from tmobile that this was my only other option, i agreed. Now knowing the merger is NOT going thru i just got off the phone with tmobile who is now unwilling to help and reset my plan and contract even though it was givin under completely false information. On top of that, they are unwilling to pull the call and listen to what i was told, and the fact that i told the retention department several times that i didnt want to have to be wraped into a new contract. I advised "JOSH S. Customer serive supervisor" that this was not legal to provide false information, to lock someone into a new contract, and his response was, "there is nothing further i can do to assist you."

Are these people who are hiring the customer service reps mentally challenged? These people are rude! Incompetent! A total embarrassment to a company! Beyond unacceptable! As a business owner... i have no idea how this company has survived. Probably by taking advantage of their customers. I hope the gov't blocks the merger deal between Tmobile and AT&T so they can sink like the load of garbage that they are. Unbelievable. Cancelling and recommend the rest of you follow suit.

Cannot see what the heck i am typing... this is the worst co. ever...if i have a stroke or heart attack you will be responsible.

My husband and i have been without phone service for over 12 hours now. Hurricane Irene came thru yesterday and we have not been able to call any of our family members to let them know we are okay. Phone says we can only make emergency calls, but even those do not go through. To ad insult to injury we see other people with there phone glued to their ears! Verizon customers of course! Please T- mobile get my phones working. Kathy Deminie, Virginia Beach, VA

this company does not have a suficient employees , they dont know how to help a client . I pay $200.00 dollars for a phone that I cant not even have a full conversation in one call because it keep cutting off. and when I wanted to retun the phone before a month was up they dont want to return all my money . this is store # 9105 in La Quinta Ca Justin H sold me the phone he wasen't there when I when to the store . someone else name Jose said that the computer was down I wait about an hour . finnally they where able to find me in their system . now today is one month that I purchase this phone and honestly this phone is a piece of trush does not send my text I wont have a good signal . and now they want to keep 15% of the money that I pay . people should't use this company is such a rip off .

i hate t mobile with a f!@#$%^& passion not only are the customer service reps rude in the store but they have attitude like you wouldnt believe... what a joke they sent me a 25. gift card for being a customer then turn around and treat there customers like shit anyone thinking about going with t mobile should avoid them like the plague there nothing but rip off artists and you dont want to know how much trouble ive had with there other services like the internet . i hope sprint takes them over or att takes them over puts them out of buissness because they suck big time

Well here it is August 24th and still no satisfaction with T-Mobile or ABC Cellular that took my payment. T-Mobile has constantly harassed me to pay this bill with emails, text message, and phoine calls. And now T-Mobil has turned off my phone. How am I supposed to get calls from my doctors about anything as I said before we are waiting for word about a Liver transplant. We have kept up with all resent phone bills we just have not paid a second time on the bill we already paid on. When I asked for a Supervisor I got the run around their in a meeting out to lunch or some other excuse. When I tried with the corporate office I was told the matter is being looked into. I have talked with my lawyer and am planning on fileing a law suit againt T-Mobile and ABC cellular. Enough is enough.

I had the worst experience with customer service and one of your Manager Mr. Humberton he was extremely NASTY and rude I did not appreicate the way he talked to me he had he such a terrible attitude I have been a customer for nine years this is the worst I have seen it, he made a statement that the way he treated me he treat all customer I feel bad for any one else that hae to undergo this treatment. The Customer Service Rep.lied to me about help me with my bill and taking off a charge that was incorrect the issue was never resolved and after this treatmet I will never be a TMOBILE customer again I really advise you the do the research before you contract with this company.

I have always been mistreated by your local store, from reselling used phones as new a new phone, to having my contract changed without a full explanation. As soon as I can, I will take all 6 lines to a competitor. You have no appreciation for your loyal customers.

this company sucks!! ive been with them for awhile never do they help you with a problem you have. they charge you up the ass and dont give you great services. i want to cancel with them and be done and im willing to pay the 200 fee but they are also charging me the rest of the month even if i dont want to use my phone. this company needs to get its shit in order, im going to be so happy when im not witht them anymore!!!!!! plus i get charged for 3rd party things i dont even have coming to my phone and they credit me my next bill which i wont have one because i already put in my 20 day notice that im canceling this shit is soooooo stupid!!!

I have had the same probem as all of your. Because a few days I was able to make phone calls when I am in one area out of an entire month, they offer me a 30 dollar credit. That means I have to travel to this one area to use my phone. Every phone they sent me was worse than the other. if their is a class action action suit please let us know

I have been with Tmobile for 10 years +. I used to LOVE them! I told everyone they should should have TMobile, they were great. I never had a problem. Until recently. I was told once that I needed to provide my FULL ssn to a rep. Absolutely not! I have never had to provide that since the day I signed up with them. I refused and was told that I was not able to speak to a supervisor. Then today I called with a problem with my phone (my touch) and was told by a rep that it was unbelieveable that I did not have another line for me to call them back on. My husband is in Afghanistan and his phone was the only other one in the house, what am I expected to do, walk to a pay phone? You can't even find those anymore! So I asked to speak with a supervisor and I stayed on hold for about 15 min with the idea I was going to speak to a supervisor. No...when he (Frances L.) came back on line line he told me what a supervisor said. I asked many more times to speak to a supervisor and never did. I was not being mean or rude by any means and I was hung up on. Left to call and be put back into cue. I spoke with another rep and was told that there was no supervisor available to talk to me. She eventually transfered me to another department. Which was very helpful. I spoke with a guy named Omar he is in the Dallas office and he was very helpful! The trouble shooting was unable to work but at least he tried and was nice and willing to listen. He went above and beyond. I thank him for that. However, I am still VERY upset about Frances and Tmobiles customer service. I don't understand why they are able to get away with hanging up on people and being complete douche bags to the people who pay them and actually give them a paycheck. They should be willing to help us out a lot more than they do! By the looks of things on here and other stories I have heard they will be going out of business soon. Maybe they should hire people who are actually customer service qualified and I dont know can maybe speak English. I will be canceling my contract when my husband returns from Afghanistan.

I have been a T-Mobile customer since they assumed my account from Powertel, 6-8 years ago (?). I have put up with lousy reception over the years with no service in many outlying areas. Three years ago I moved within 1/2 miles of one of the largest colleges in the United States (UCF) and I average an even higher dropped call rate, 50-65%. Of course that is assuming I even get a tower signal which is 50%, maybe. Many times I have to take off wi-Fi to get a signal even in the house. Our family has all different phones and the reception issues are not phone quality related, we all have weak tower signals depending on the day. I pay $250 per month for a family plan and they would never discount my service for lack of service reception. Honestly they should have let us out of our contract if they could not provide proper phone service. They certainly would never consider anything as logical as that, however. It is more in their interest to get my money than provide what I am paying for. So, they will lose me, my family and all that we talk to for years to come. All five of us had to endure this kind of service for three full years. That is the equivalent of 15 years of bad phone service for one person and unable to escape because of contract. Finally my contract is up and I am so gone from T-Mobile... Yikes!!!

New Plan (Migration Fee) ****DO NOT BE STUPID AND PAY IT*****. A migration fee is being charged to change to T-Mobile $49.95 (unlimited data, talk, & txt) plan for 2 lines for existing customers. They say that you are not qualified if your line has less than 18 months of service on it. The rep explained to me (in haste) that this fee is to get back some of the money that they give you as a discount on the phone when you bought it in store. I explained to supervisor that also applies to Early Termination Fees as well. He agreed. If you call them and are asked to pay a migration fee of 200 dollars, tell the rep that it is easier to pay the Early Termination Fee and the wait 30 days, then go into a T-mobile store and open a new line and get a free phone at least. Why give 200 dollar for nothing. At least that way you get a discount on a new phone and new services. T-mobile has bump their heads (and I mean heads cause they are 2 faced). They tried everything to convince me that this was a good idea. She told me that I would save 100 dollars a year with this plan. Counter point I explain yea, but that is gone with the migration fee. And I am locked in to another contact for 2 years with new early termination fees (for both lines). Needless to say I was hung up on 3 times before someone took responsibility and gave me a solid "NO" were not going to help you nor waive the fee. So... I say to all of you. DO NOT DO IT. Tell them if you wanted to pay 200.00 that you might as well pay the Early Termination Fee and have options with other carriers or be able to get new phones with them. This fee is a scam to get more money out of their uneducated or simply not thinking at the time existing customers. I placed a call to corporate and when they call me back I going to record the call and place it on youtube, so that all can hear the way that they are trying to get over on people.

I was a loyal T-mobile customer and paid my bill on time, for a solid year. I moved to a very rural area of Arizona (Maricopa)where the service was limited -or non existent at best. After several calls to T-mobile customer service and speaking directly to at least 7 different supervisors, It was verified that T-mobile did not have suffient cell towers in the area I lived. Thus I did not pay my March 2009 bill. I figured "well, no sevice, no deal right?" Wrong. I was slapped with a $200 dollar "early termination of services fee" (or whatever the hell it's called) I was then told to PROVE that I lived in that area, and the fee would be removed...I faxed a letter to the T-mobile office in New Mexico and as far as I know nothing has ever been done since. What made me so mad is that I was somehow punished with a fee because they did not have cell coverage in my area-and admitted it-through several supervisors...couldn't this have been handled in a better way?? Kenneth A. Greenhouse X T-mobile number 202.378.4934 4103 Lac Couture Dr. #4119 Harvey LA 70058

I am really disappointed with my sevice with T-Mobile. I have had a stormy relationship with this company for years. What upsets me is that thier does not seem to be one company; the stores tell you one thing, the 800 number is the USA tell you another thing, and I don't quite understand what is being told to me when I am transfered to India. In addition there is no ownership of problems, everyone lies to you when they address problems with the company. I am contact corporate directly at this point. I am really upset that they are offering new customers a rate plan that is $100 less than my plan for the same options. When I talked to a OWNER of a T mobile store he told me T Mobile figues they will get more new customers than the ones that will leave...WOW! Don't I feel special...I hate T Mobile.

I have been a TMobile customer for a few years. I have a 3G MyTouchSlide on my line. The first phone had camera issues after 5 months. TMobile gave me a big problem when trying to change out the phone, that was under a year warranty. Finally in March 2011, TMobile sent me a phone (refurbished). The phone began freezing up and powering off in July 2011. I called TMobile Aug 2011, a TMobile Rep stated it was still under Warranty. He gave me a number for HTC (the manufacturing company). I called HTC and found out the phone that I received in March 2011, the warranty expired in June 2011. HTC rep called TMoble with me on the line and explained the situation. TMobile rep stated they would sent me a battery for the phone. There would be a warranty charge of $20. How do you have a charge for an item still under warranty? TMobile will be loosing my business.

Hi let me tell you how much time I CALL T Mobile, alot this phone company needs to have respectful customer service workers who dont missled the customer, I was told that my bill was going to be $60.00 per month, When I got my bill every month I got it' its more then what thay told me, plus thay padded my bills so many times, I even use a calling card to call someone on my phone that was paid for buy the card, and T mobile charge me for that and pput it on my bill, I call them to take care of it all thay do is being rude mean and nasty to customers I HAVE BEEN WITH PHONE FOR 7 YEARS and this is the way I was treated. that not fair, for them to be padding someone bill in this time. take a look in the billing department, someone there are riping off the customers, and remember to try and keep your customer and be honest. do the right thing and be honest to us the customer.