T-Mobile Corporate Office & Headquarters

this is the worse cell phone company i have ever delt with the company turn my phone off because they screwed up my bill the company tryed taking money out of my checking accout useing my debet card and that is not the way i had it set up t mobile choose to cut my phone off because they screw up my bill and now the company wants to charge me 20 dollars on my bill because they were the ones who cut my phone off why should i have to pay for what the company did i did not ask the company to turn my phone off and they took it upon them selfvels to do so the company choose to do that so what i want to know is how come i am being charged the extra 20 bucks for what t mobil choose to do i did not tell them to cut my phone off now i called to speak with supvisor and the person i talked to at t mobil refuserd to put me threw to speak with one after augureing with him over the phone for one hour who ever read's this review needs to know that t mobil is the worst cell phone company to every deel with now i see why t moble is looseing all their comsters to virson or atnt because t mobil dose not know how to treat their comsters they have poor comster care and the company treats their comsters like crap its a shame a cell phone company can treat disable people the way that they do

this is to t-mobile the system of the phone service is getting worst ive been with this company over 7 yrs even my friends n family but u will never get that rathing as 5stars anymore because ive been complaing for months about the samsung vibrant i call so many time n they let me download some new system but it makes the phone worst when my contract is up im done.i use to tell friends n family ho get t-mobile so everybody sign up but im done with this system. ive never ask to take anything on my bill but they should because it have months its like buying into something that its not im slimpy paying 4 a service that im not getting thats what i call bad business.

I have been with Vocie stream then T-Mobile for 11 years. Last year I got the LG Senio Phone for the first 6 months I had no problems with the phone. Afterwards I started to have problems with my phone. I called customer service and was in the store. Still I had problems so I called from the store and had them go through my data plan update so that I can recieve my e-mails through my e-mail account ( for ex. like Yahoo). Finally that worked. I have been having major ploblems with my phone that it is skipping messages, not leaving a phone message or I will get the message that night or a couple days later. The Icon will show that I have a message but never saw the message or heard anyone's voices. I have been in the store 6 months ago and was never offered a new phone. I went to the store after calling several times with custoemr service that my experation has expired on August 28, 2011 after having the phone for 1 year. The customer service at the stores would take the battery out of the phoen and would say this would fix the problem. I aslo have been having phone calls dropped many times. They asked me if I want a new phone that they can give me a discount for $280.00. I said that I want to drop my contract, the cusotmer service said it will cost me $200.00. First of all, you are not giving me a deal at all. I have been with you for 11 years as a VIP Customer, and I am planning to go with AT&T. Because I am not happy that I missing important calls especially if they are for interviewing. I am not happy withthe service that was provied to me. Not Happy at all. I would like to know what is going to happen?

No LIVE person to speak with. No response on timely basis. They do NOT take live calls. No response prior to 5 days by phone or email. email address EXECUTIVERESPONSE@t-mobile.com No wonder everyone I know is leaving T-Mobile! Their bills don't add up correctly and their customer service reps don't speak English. Time for me to choose Virgin as my carrier.

As far as the people working in the stores, they are great & very helpful. It took me a month to resolve a problem of a lost payment & I still do not know what happened. I spent hours trying to get a person on the phone to resolve the lost payment issue. Two notices of disconection & multiple trips to the store till the people in the store were sick of me & running around faxing multiple times info of proof of payment & even had a representative ask for my bank acct # over the phone & then wanted me to fax it to them. I was worn out & frustrated. NO I did not give them my bank #. Corporate office please improve your company with better trained customer service agents & easier method of reaching a real live person. I am not unhappy about what you pay for what you get & the equipement I understand you don't make it. You are selling airtime not equipment. I understand all that. Just make your customer service better so problems can be resolved faster with less frustration. Thank you.

I have no service in my home for my t-mobile account. I have done everything thing that they asked me to do to fix my phone and coverage. I have called costumer service every few days and nobody can help me. They expect for me to pay a fee of 200.00 to cancel my service. No when I call a supervisor I am put on hold and nobody will answer the phone. Now I have call the corporate office and nobody will return my calls. Why should I pay for service that I can't use?

******* Right to Protect Repatation ********** King of the free World. Ringtone King based on sales. T-Mobil Mogul King Russal Scott Multi media mogul. Ignore the torture with the intent to steal entertainment intrest. People lie to substanciate theft. extending from case 45542-400 ft bend where there was attempted murder on me. It is illegal to give drugs to a person without permission to weaken them to steal media and destroy,strif & still from my family. The statue of limitation is still in.ROME SCANDAL., Garfield maricella , and king of the free world scandal commited by Police and other authorities. I Demand my thing back and there is nothing to understand nor talk about. I have seen the folkes commit social desaster and have had ladies conditioned and programed to go out of their homes and commit prostitution for lime light. Blaton attack on the beliefe system the like I ever seen. ALL THESE ACTIONS LEADS PEOPLE RIGHT BACK INTO TAX PAYERS POCKETS. TRIALS COST TENS OF THOUSANDS,$50K TO PUT IN PRISON,COURT APPOINTED LAWYERS AND HOLDING A PERSON IN JAIL UNTIL TRIAL. KIDS END UP ON WELFARE, HOUSING, SUBSIDIZED DAYCARE.Using Science to destroy lives instead of avoiding negative outcomes and dominoeing effects that leaves situations that worsens in time. Horrible leadership.malpractice.misreoresentation. RUSSAL SCOTT

I have been a customer of T-mobile since 2004 and have always received prompt help and respect. My complaint should be read by whoever created the new computer system that is supposed to be better at getting you to Customer Care. However, if you don't have a problem that is on the list, it is hell. The thing will not recognize a voiced problem that is not on it's list and one has a hell of a time getting through to a human. PLEASE, PLEASE, PLEASE fix it!!!!! I will remember you in my prayers forever. Thank you.

I wish there was a 0 star score because that's what I would give Tmobile. I have a contract w/insurance and my phone has been replaced twice and now I need another replacement. Anyone thinking about useing the Cliq XT...stop thinking about it and go to another company or the bare minimum don't get a Cliq XT.

T-MOBILE BOARD MEMBERS I KNOW THAT YOU ALL DO NOT REALLY CARE ABOUT THESE COMMENTS OR THE PEOPLE THAT ARE KEEPING YOUR COMPANY IN BUSINESS BUT AS AN AMERICAN BASED COMPANY YOU ALL SHOULD NOT DO YOUR CUSTOMERS LIKE THIS. I KNOW AT SOME POINT YOU ALL ARE SO ADDICTED TO THE MONEY INSTEAD OF PLEASING CUSTOMERS. IF ANY IN GOVERNMENT OR THE FEDERAL TRADE COMMISSION THERE SHOULD BE A CLAUSE IN TMOBILE'S CONTRACT THAT WILL LET THEM OUT OF THEIR CONTRACT IF THE CONTRACT IS BREACHED WITH COMPANY NEGLECT ISSUES DEALING WITH THEIR SERVICES OR EMPLOYEES. IF YOU ARE HAVING THESE KIND OF PROBLEMS YOU AND EVERYONE THAT YOU KNOW SHOULD CALL THE FEDERAL TRADE COMMISSION AND REPORT THEIR ASSES. YOU SHOULD EVEN CONTACT THE BETTER BUSINESS BUREAU AND YOUR LOCAL CONGRESSMAN OR WOMAN. THIS COMPANY HAS MADE TRILLIONS OF DOLLARS DUE TO NEGLECT AND SHOULD NOT BE ABLE TO STEAL ANYMORE FROM THE CITIZENS THAT SPEND THEIR HARD EARNED MONEY FOR A SERVICE THAT THEY ARE NOT RECEIVING FAIRLY.

I have been a customer of TM for over 5 years. I had my fiance switch over to TM. We started getting dropped calls, no service in certain areas, not able to navigate the web. We called and complained about how we were paying over $200 a month for a phone service that didnt work. Mind you, this is the only way anyone can get a hold of us; family, friends, child school and doctors. TM advised us that they would give us a $90 credit for the difficulties we were experiencing with them. As a one time customer service gesture. Our contracts were then up and since the problems with our service didnt change, we went with another carrier. I called to make my final payment with TM just last week and the customer service rep tells me that I currently have a $900 phone bill. After I regained consciousness, I asked the rep how can that be. She then went on to advise that when they provided us with a $90 credit for bad service, we (meaning myself and my fiance) agreed to extend our contracts for another 2 years. The $900 bill includes the cancelation of our current contracts. I couldnt believe what I was hearing at this point. The rep then tells me if I want to dispute this, I would have to contact corporate by mail. He stated that they had no contact numbers for corporate. Now I am currently sitting on a phone bill that is close to my mortgage payment. As I have mentioned before, I have been with TM for years I know how the contract rules apply. Why would i renew my contract with them and go with another carrier? Anyway, this is my dilema and from what I see on here, i am not the only one.

I bought the HTC HD2 phone when it was first introduced as this amazing device. What the device could do and the functions it can process bought me to buy it. Now this purchase has become a nightmare getting a solution for all the constant problems I've had. From the phone freezing and applications not working properly. The screen locking and not turning on to let me operate the phone or letting me use the phone. On top of that my device whip it self out including important info. that was on it. I had this device replaced once by another HTC HD2 and the replacement phone still has the same damn bugs as the previous phone I had. Now for the Third time when I called for the second phone I had mention if another phone at equal comparability can be offered to me not being a windows phone. But instead at my surprise I got an HTC HD3 phone not what I was expecting not only does it not come with what I originally pay for to come with the phone but it is another paper weight. I was extremely disappointed by what was given to me as a replacement. I was getting dropped calls, phone shutting off on its own and getting stuck on the screen to synchronize to a PC. Not letting me use the phone while being in this state. I would have to remove and replace battery over and over and resting the phone again and again. But the WORST of it all was the poorest customer service I received from a customer relations when you call 611. I was being pass from one representative to another. Then getting transfer to another number to just get disconnected right after I was transfer. I've been trying to get this issue resolve for over 5 days and at this point I'm so aggravated and extremely pissed off.I've been on the phone with customer relations since 9pm to 12:30am. I even spoken to many customer relations representatives I even remember how to find the IME on the phone *#06#. I even spoke to a customer relations supervisor by the name of Jones A. she couldn't give me a last name around 12:30am pacific time. She was absolute not help at all. Her manager by the name of Elvin B. was no help at all as well. Now as a customer that pays for Asurion Insurance on a phone and has been dealing with these phones with issues and bugs. I don't see why nothing can be done in order to restore that customer loyalty back to us. This type of customer service is not acceptable. I feel cheated and robed. Now its 2:27am I still have paper weight phones I feel a refund for not only the phone but for my insurance and the phone service I've been paying for over the past years should be return to me.

I decided in June to terminate my contract with them due to issues before, i was convinced to stay with them and was also given a new phone for FREE. Come to find out they had credit my account the price fo the new phone which was suppose to even it out but instead some dumb ass messed up and paid off my bill instead. When i called in the month of July/August was told by different reps i have a credit on my account and i did not owe anything, so i when about my business. Out of the damn blues here is a bill of over $300.00 this month and after trying to reach a rep over 4 days was told i didnt pay one month of bill when they know damn well i've always paid my bills b4 time. The moral is TMOBBILE messed up and now when they realized it wants me to just pay u one lump some money, when i did have the cash to pay my bill i was told i dont have a bill, so at this point of time i'm through with them, i will NEVER EVER USE OR RECOMMEND THEM TO ANYONE OR THING U HEAR ME. THIS IS CRAZY JUST LIKE TMOBILE. IM GONNA CONTACT CORPORATE AND SEE ABOUT GETTING THIS SHIT FIXED IF NOT LEAGAL ACTION WILL NEED TO BE TAKEN.

I am very upset with T-Mobile and there service! I'm currently traveling long distance and have a Flex Pay acct! I stopped at a rest area around 10 p.m. on October 15, 2011 and purchased a T-Mobile refill card! I begin to follow the instructions only to hear "THIS NUMBER IS INCORRECT", so i re dialed and tried again, only to hear the same recording. Keep in mind, I still have a $1 balance on my Flex acct! So I dial 611, instead of being connected to customer care, i hear a recording stating to look at my phone for info. This did not help, so i called the customer service number @ (877) 453-1304 only to be hear the same recording stating look at my phone for info. I became totally frustrated at that point, so i scroll down to the number attached to the link and hit the send button! I was then connected to customer care! Once I was connected to customer care, after about 5 min of trying to get the automated machine to understand what i was saying, i was disconnected. At that time i receive a message that i need to refill my flex acct or pay my monthly service bill. I was pissed, you mean to tell me that minutes were being debited from my flex pay acct, just to speak with customer care. That leaves me at my current circumstances. I am on the side of the road, with NO CELL PHONE SERVICE, i had to contact family VIA email and ask them to contact my insurance company to send for help. I have been a customer with T-mobile since 2003 and i am absolutely discouraged and disappointed with the service! I have to wait until 6 a.m. to even contact customer care to try and resolve this issue, but at the same time corporate must be notified! This is just the first step. If I have to place a YOU TUBE video about this, write a blog, contact the news etc. I will, b/c this is poor customer service and i am sick of companies reaping the benefits of the profits received from consumers and not being concerned with the customers who purchase there service. Signed, this is not the last you have heard from me MS. KIM

Everyone check your statement closely. In the month of September 2011 you are making two payments for this month. I was told by a representative it is because T-mobile changed their billing system. Come on, why should customers pay for the expense of your changes. Considering the fact that phone service doesn't meet adequate performing standards, I am highly dissappointed.

My rating is not for your service because that would get a 4 star, especially in customer service, which is excellent. My poor rating is in choice of phones that you have for your customers. I am so disappointed that T-Mobile does not have the I-phone for their customers. Why is that all the other major carriers have it and T-Mobile does not. I just purchased 2 Samsung S II and I'm less than impressed by it. It is a nice phone but not as user friendly as the I-phone. Why can't you appease your brand loyal customers with what they want. I am sure I am not the only one to every make this request. I just signed a 2-year contract and spent almost $700 in phones but I am tired of doing without the ease of an I-phone. I most likely will not sign another contract with your company again, unless the I-phone is made available at the time of my renewal. I will yet again use a phone for another 18most-2yrs that I am not happy with. Also, when did you start adding a restocking fee, for returns. Wish I would have known prior to my order, I would have thought about my purchase more carefully. I know that now and will remember for future purchases.. I love your company but hate your phones....very disappointed.

Unfortunately I must express my disappointment with T-Mobile after many years of service. I just switched to Verizon in order to try their service due to dropped calls from T-M. I am a Flight Attendant and travel extensively, this is my reasoning to try other networks. I received a call with final bill details and T-M is charging me for a complete billing cycle, although the service was terminated mid way thru the cycle. This to me is a bad practice since the possibility of T-M gaining me as a customer again was on the line. As a consumer we have the right to pick and choose networks and T-M position should be to win over their loyal customers not push them away by over charging them. If you are looking for phone service this is not the network to use.

I Cant stand T-Mobile you guys are a joke and a sorry ass cell phone company I see why people are trying to buy you out to get your sorry asses off the market. I have the Motorola Defy and its has the Gorilla Screen thats suppose to not crack or scrach and its suppose to be water resistant and thats the only thing its is the screen cracked and got scraches before then. T-Mobile expects me to pay 90 for a new phone with insurance on the phone and I believe that T-Mobile should send me a New Phone for Free they lied to me saying that the phone wont crack and it did if u cant stand behind ur name and product then dont be in buisness at all.

Today I came upon a man who had fallen in a parking lot in the community that I live in.I was not strong enough to give him aid, nor should I have .I used my cell phone to dial 911.I was not able to get any service in this emergency situation. I also was not able to get any service when calling the security dept within this community.I was told by T Mobile customer service that they are "sorry".This is unexceptable and is not fair to a paying customer who has the right to be able to count on a phone to give service when needed.I was told I would be charged $200.00 to cancel the contract.I have a right to feel safe in the United States of America paying for a service and expecting to receive it. I constantly have my calls dropped in the middle of a conversation but imagine my distress when I could not get help in a life threatening emergency.If unable to receive any compensation, I will pay the money just to get out of the contract because my personal safety is much more important than a couple hundred dollars. Respectfully submitted, Candace A. Clagett 15208 Tottenham Terrace, Silver Spring, Md 20906 Ph- 301-598-0510, 240-505-1311

My BBM and internet stopped working, i spoke to CS and they had me take certain steps to have it work, i wasted so much time with these people for the guy to finally tell me at the end of the conversation that the IT team is working on the problem and it would take 3 days to fix it...... WTF, i cannot be without BBM or INTERNET for 3 days. He said sorry and thats all he could do. My plan ends in 4 months.... Im counting the days till i can get rid of their shitty service.