T-Mobile Corporate Office & Headquarters

T Mobile is THE WORST cell phone company. Starting with representatives lie all the time! Cell phone devices are just JUNK, and they do not offer good customer service. It is so frustrating being a tmobile customer. Even if you are a good client and pay your bill on time, they treat you like dirt. No customer service and trust me ALL OF THE REPRESETATIVES LIE!!!!! DO NOT FALL FOR THIS COMPANY, THEIR PLANS ARE NOT GOOD AS THEY SOUND. THEY JUST WANT TO TRAP YOU AND STEAL MONEY FROM YOU....THATS ALL THEY WANT YOUR MONEY!!!!! JUNK CELL PHONES + LYING REPRENTATIVES + BAD SERVICE + BAD CUSTOMER SERVICE = T M O B I L E

I have been with t.mobile for awhile now, recently i have noticed that they don't care whether they loose a customer or not. T mobile keep charging me all kinds of fee, including a phone that is still under warranty, claimimg the phone was dropped in a liquid, which wasn't true. The supervison came on the phone very defensive and rude. Based on my experience today i am highly disappointed and will surely drop them. I am tired of paying for a rude service, it doesn't make sence i worked hard for my money.

We'be been with T-mobile now for over 6 years. The service has been nothing but terrible. They're always ready to sell you something new, or upgrade your plan, but when you've got a problem with your phone, well if you have a warranty still, or insurance great, but then your only getting the same phone, and if it consistantly doesn't work the right way, well tough! Step-son's phone NOT WORKING, wife's phone NOT WORKING., my phone NOT WORKING. Home phone we bought, STOPPED WORKING> solution at store, "Go to walmart and just buy any phone. When contacting customer service it's like they don't hear what your saying. My question, is why pay for a monthly contract, when the phones you've purchased, don't work??? Oh, don't say your going to look at other celluar providers, because then they remind you you've got contracts on all phones, and it will cost you to get out of them. I work in the retail industry myself, and we stand behind products we sell. If they don't work, we make sure we get the cutomer something that does. T-Mobile is just not like this. The product you get, regardless of whether it works means nothing. Once they have you in a contract, they just don't care! Oh, The company I work for is quiet large, and I'm sure going to let this be know on the company blog, which will possibly reach about 250000 employees. So T-Mobile, good luck, time to look at other companies, and as far as the contracts go, go luck there to.

The T-mobile I once loved is there no more! When the CEO Robert Dotson was in control of T-mobile, I had no problems. I never called in and I never had a complaint. The service, in my opinion, was awesome. Coming from AT&T, those money-hungry snakes, T-mobile was a breath of fresh air. Well with T-mobile the air is definitely not fresh anymore. I can't say it's Phillip Humm's fault for all the new problems and changes, or can I?! When he took over, that's when it seemed like the company went down. I know T-mobile was trying to sell out to AT&T but I don't think the deal will go through. With that being said I hope T-mobile is not trying to be another AT&T!!! As customers we have to stand up and demand appropriate respect and let companies know that they can't run over us. We have to make them realize that we can either make them or break them. So don't lay down; stand up for what you know is right. Do not give them money for free...make them earn it!

These people are the worst!!!!!!! I thought I paid too much at Verizon but since I have been with T-mobile I realize that at Verizon I was paying for good service and good customer service. The customer service people at T-Mobile are very rude and never know just what they are allowed to do and they supervisors are always so sorry but cant help you! Who do I call or write or what attorney do I hire to get the help that I need???????? They want my money and have gotten plenty of it already and Im left with a bill and my second set of the same phone in my first month of sevice that do not work.

i been with tmobile for 6 year....now lately for past 5 month they been charging me $50 extra for 10G internet and i have 3G making me paying for it...i finally changed my planes to 120 dollars a month and they steel trying to put some staff on my bill $50 late fee because i was late for 3 days...its making me so up-sad!!!!i being with tmobile for long time but im getting so tired of every time they always place me on hold for long time,,and have some rude customer service...and the crazy part it they charge you for some stupid staff ($50 because i was 3 days late on my bill) and there no way you can get your money back!!!!!im very very disappointment!!!!!!!!!!!

When I first started my t-mobile account about nine years ago is was nice and great having them as a phone sevice, well this has fallen below, I also have given the company five people to their service, but what I get in return is NOTHING.. I am fighting about a return phone which was their fault, on updates on my phone, which ruin my phone, so I had to replace the phone, well I work five part time jobs, with this I sent the phone back, later then their time, they tolded me they sent me txt, DID NOT....so many customer service people say too many different things, one said this would be okay...well they got the phone and trying to bill be for the phone, which was their fault anyhow, I had warranty and insurance on the phone, also they will call you in 72 hourse DID NOT..so what is the deal..so now I will lose my phone over this...I have three other phones on another account. so I will lose mine and the oathers with my family will stay on...so does TMOBILE Care NO..so does a lawyer work here we will see..

This is one of the rudest and non-customer oriented places that I have ever had to deal with in my life. They have NO problem taking your money but when it comes down to fixing anything...TMobile will have you wait and wait and make you want to change your service provider. I have been waiting for 6 days for a return phone call regarding my situation with them and am still waiting. All the reps say that there is nothing that they can do to help...what the heck are they in customer service for if they refuse to help with something they messed up. If I had a choice and could go back I would have NEVER chosen T Mobile as my service provider. I would have gone to sprint first. Its unfortunate that they treat their customers this way....what they fail to realize if half the people that come to their company are referred... I would NEVER refer another person to T Mobile unless they like being treated like crap!!!

T-Mobile's phone,Gravity -T,has been replaced several times. The customer service representatives are rude and have no idea what to do. I have sent several certified letters to the legal department without response. Also, have been harrassed by one of the members of the Executive Customer Relations team. T-Mobile took over SunCom. The service has been bad ever since. They charged me early termination fee even though they disconnected the service. BAD company.

i receive texts from them all the time, your bill is due, we have received your payment, your roaming etc etc...last month we had a problem and went over our minutes..i received a bill for 520.00!!!!!!!!!!!!...they couldnt text me or call me and say that i was approaching my limit..customer service said they do not do that!!..verizon and sprint both do ...when my contract is done i guess i may have to look into going there..i had to put 200 on my credit card and agree to pay an extra 100 on top of my 120 each month till its paid off..or they would turn my phones off...not great service for a company ive been with for years...im so disappointed!!!....

Don't like this company at all. Daily I am getting phone calls to my home phone regarding another person and there is no way to stop this at all. Can't talk to a human. Tried to chat and can't do that since I don't know this person's cell phone number or social security number.

I have been lied about the promotion running by T-Mobile. The representative told me that I will pay only 29$ plus tax for two broadband sticks. Also, that I would be charged small activation fee. I'm being charged double the amount and have been charged around $ 80.00 activation fee. When I have complained that it's not what I have been told by the representative, they didn't want to resolve the problem. They said that I will be responsible for making these payments for 24 months! It's FRAUD and UNFAIR practice. Beware. I'm haven taken it to the lawyer who handles unfair practice and fraud cases.

Sometime this year T-Mobile started charging a twenty-dollar "restore fee" to turn your service back on if it's been interrupted due to late payment. That's in addition to the five dollars they charge every time a bill is paid late. With the economy being the way it is, and more people suffering service interruptions, T-Mobile has decided to make a windfall for itself.

Corporate Office Number of T-Mobile 800-318-9270 They will not tell you the truth or treat you right. I'm starting the case against them. Contact Vince Masa at 877-990-4990 to get more people go against unfair practices and fraud by T-Mobile!

I would like to know if anyone/ how many fell for phone at home service.... THAT NO LONGER APPEARS TO BE SUPPORTED BY EITHER... Complaint filed with FCC the response from the Companies is pointing at each other... In the meantime my home phone no longer has access to "0" operator or 411 information or calls to the uk...not sure about 911 which I had until the merger was announced... Instead of a home phone I have two cell phones! DID ANYONE ELSE FALL FOR THE PHONE AT HOME...AND GIVE UP A LANDLINE !!! HOW ABOUT A OCCUPY INTERNET.. 1 day turn off TMOBILE, ATT and any other cell. We need better service, they currently outsource jobs..... And abandon service. I had an ATT customer service ask me whT the number for the operator ??? REALLY ...I asked her to transfer me stateside, as she did not know the US phone system.. TRAINING standard is to aske for phone #, Name, last 4 of social, Step 1 unplug system and re boot Step 2. If this does not work, they will transfer to tech support Step 3 be prepared to hold and at the end of day nothing is done...

I was with T-Mobile for several years, and their service has gone WAY downhill in the last couple of years. I recently ended my service with them because the reception in the area I moved to is very hit or miss, and in a rural area, this just isn't safe. Keep in mind I had stuck it out and stayed with them even though my bills have been completely wrong since January 2011 (10 months now). They tell you one thing, do another, and then try to charge you for it. I've called over and over, only to be told that because the account is in a closed status, there is nothing they can do and cannot make changes to the bill. WTF?! If the bill is wrong, you're legally obligated to correct it! Now I'm stuck with a ridiculous bill for almost $200.00 for services I didn't even use! (I was contract free with them so no cancellation feels apply.) I'm seriously considering refusing payment... I'm so sick of businesses thinking they can just treat people however they want! There needs to be more protection for individuals in this country rather than just catering to businesses. They don't make money if we refuse to work with them. BOYCOTT TMOBILE!!!

Hello"T- mobile My name is William" I have trouble with my phone" 2 send you my address on line ? I have sent you 2 my email" my address 1980 Park Ave Apt 10D 10037 New york Ny I want 2 buy T-Mobile Galaxy- S II-Titanium phone !! I need your help ?? I hope you with price" T-Mobile Galaxy- S II-Titanium phone " can u give me Discount? help me price of phone how much will be on price? I will hear from you soon? Please. Email at coolwill2@tmo.blackberry.net Or call me at(16462384096)

I have been with tmobile for almost 6yrs and have had problems frm every phne ive had but none as much as ive had from this device i have the samaung exhibit n i have exchanged it 4times this month and was promised tht if this phone didnt work they would upgrade me..well they tried to down grade me to a phne that was at a 30dollar retail price n free with a contract..i paid 375 for my phone ..i have been argued down for the past 3days n even told if i dnt like it then leave n cancel my line..wtf really..then i ask for corporates number n they wnt give it to me well guess wat i got it now n they will b getting a very unplesant,phne call today, service is very horrible n customercare is beyond rude and very horrible the reps sholdn argue with yu because there not on one accord..they litterally ping pongd me from one department to the,next n they even told loyalty support tht i wanted to cancel my line which they had no athourity to do so because i did nt authorize..all this because they didn want to help me as a customer with promises they made but dnt want to follow through with

Today I call t mobile to discuss tmobile because I did not understand why it was so high in the beginning the operator that I got seem to be very normal until the middle of the conversation where what she was saying to me did not add up so when I told her that she went into a frenzy saying that I'm calling for something as simple as a phone bill & she can't take it anymore & she don't understand why I don't understand her & why I don't trust I asked her for her name & her identification number she gave it to me with saying she can't take this this its too much for her she is about to have an anxiety attack her manage told her to keep her phone calls u20 minutes she has been on the phone with me for more than 20 minutes she you can't take it anymore I then told her I think you're in the wrong line of work she said no Ive been here for 7 years I then asked aren't the phone calls being recordedren't she said no I mean yes I don't no if this 1 is being recorded are not......... if that's ok I wo

T-mobile just plain sucks. I will be glad when AT&T buys them out. It's all about money and not very good customer service.When you go for a contract watch what you are signing.Their own staff know it's bull but need their jobs so they just give you a blank stare.Bet they don't call back because Corporate office won't even talk with you on the phone. I wonder if they read these complaints at all. Get it together or just go out of business.You decide because time is running out for you guys.