T-Mobile Corporate Office & Headquarters

There are a lot of bad reviews here, and for a good reason I am sure. No company is perfect, but I just wrote a nasty review on Motorola, and I try to write one good review for each bad review written (Otherwise, almost no company would have a chance at making it above 2 stars!) T-Mobile has always treated us fairly. When my husband was stationed in Bahrain, I was not aware that calling to his new cellphone would cost any more. I racked up a $450 phone bill in a week and was so very upset. I called T-MObile and asked them if there was anything that they could do, they not only switched us to the international plan (a bit higher, but hey... probably costs them more too) but they erased the high charges that I had racked up on my old plan, and all I had to pay for that month was the cost of the new plan. T-Mobile did us a solid there, and for that, I am grateful. Hope that our relationship with them stays peachy and doesn't take a turn for the worst like some of these!

T-Mobile service is a disappointment and their corporate office switchboard is rude and mean. When asking for corporate escalations, they tell you to write to an address and refuse to allow you to talk to a human being. While on a call, you can hear noises and slight talking as if someone is listening to your conversation. It's really creepy! They stuck me with a phone number that I do not want and told me they can't change it again for six months. T-Mobile needs a wake up call that you cannot treat your customers like trash and expect to be blessed...as their customers are paying salaries and bills for their company. There should be a tip...."be nice to your customers T-Mobile or you won't be in business much longer!" May the HOLY GHOST bring T-Mobile to repentance in Jesus Christ's Name!

I have just wasted another 20 minutes of my life trying to get a straight answer out of a T Mobile customer service REP named LAIME. After 15 minutes of her repeating my intital question, putting me on hold and then not providing me with the info requested - ie.. my photos have dissappeared from the TMOBILE website, I need a tech to go in and tell me how many are there, if they are there then tell me how to access them and if not tell me where they went. Simple- clear.. finally she told me I would have to go to the directory and look up the number myself as she could not help me. I was polite I asked her name, I asked for her operator number, I asked what office I was calling.. 6 times and she did not respond she just tried to start the process over again and then when I said no, I need you to tell me where you are located, she hung up on me. .T- Mobile.. no training, no answers and the person who designed and constructed the customer service site is a freaking sadist. I have a year left and its worth it to me to lose the 200 dollars and then find a way to sue there corporation.. There has got to be a class action suit going on somewhere.. I am on my 6th phone... I have been patient, I have paid my bill and they cannot produce what they promise... more than frustrating.

i spent 8 hrs on a phone to get a up grade to find out they coundn't even get me the phone 8 hrs later been with them over 7 years now looking at verizon to find a phone i like will be changing after christmas if they dont find a way to comp me for my wasted time and get the phone i wanted

I've been a customer with T-mobile for 3 1/2 years and I'm feed up with them, I don't know what's going on, but they are so hard on there long time customers...I feel like if your a big corporation and you have thousands of customers you should be able to work with your customers, everybody have hard times sometimes. I went over my minutes and had a balance of $261 and normally I pay $164 each month, but I was not able to pay the full amount and spoke with a representative and was told to pay my regular amount and that I will be billed for the remainder at the end of the month so that I would not receive service interuption. The next day Tmobile suspended my service. I was told that;that was verbal agreement was never noted in my files. I'am so piss off I'm about to cancel my service. PLEASE..PLEASE avoid signing up with this company.

Just started a new account with t-mobile and for the pass 11 days, this has been the worst experience of my life the customer service is like hell HELL!!!!! going to Hell might be better then becoming a customer with T Mobile!!! their customer Service sucks, and they don't care HOW ABOUT A CLASS ACTION LAW SUIT!!!!!.............see you in court .........

I have been almost a 20 year long customer called customer service and financial care after I was charged a $50 fee for a reconnect after they chose to disconnect my service for 30 mins and wouldn't make a refund for a long time customer. After getting the run around for 45 mins no supervisor EVER got on the line I was transferred to numbers that were never answered, and then when calling corporate they said they have no customer satisfaction department even though they desperatly NEED ONE!!!! And was transferred back to phone mail HELL. REALLY??? After 20 years no other service has ever been used in my house till NOW...I am headed to the mall to look for new service.

No escalation team connected to the CEO office leaves the CEO disconnected from the public and the company is headed for failure. Customer service is EXTREMELY lacking! Promissed callbacks do not come and many other problems. I feel bad about sending them a number of accounts. I guess it is getting time for ALL of us to change companies and maybe failure will produce the desired WAKE UP! call. So call me T-Mobil CEO Her Humm... Ich mucte mit sprechen uber deine corp... :)

T-Mo was sub-par from the beginning. What caught my attention for the past 6 years, is the 1 year prepaid plan (add it & forget about it). Yes, early on I had contact with T-Mo customer service. No pun intended. I speak the American English and had difficulty interpreting what was being said. Never used again....worthless anyhow. Currently, $$$ are disappearing for no reason....if, T-Mo & AT&T had not merged yet. The practice of fraud is there! To Mrs K. Philip Humm is not new to the company. Yes, he is just as responsible as R Dotson. Probably will go on deaf ears or maybe they will laugh. I will be writing a letter to the company and to the Washington Attorney General.

Hello, My name is Mr. Russal Scott and I would like to wish you Merry christmas, a wonderful end of the year on my Birthday 12-31 then a happy new year. A good movie to watch during the Holiday season is The Passion of the Christ. This Movie happends to be one of Americas Biggest Box office performers in Movie History along with some Profound effects on Viewers behaviors during and after watching. Some people have to pay unreasonably large prices for things during their lives price for life. King Russal Multi Media Mogul. World Wide Marketing and Promotions/Productions.

I do not believe that T-mobile deserves any stars for the way I have been treated by them in the past year.I was a customer with Tmobile for over 5years and in the end of September early October of 2011 I canceled my services with Tmobile because my bill was increasing every month and I did not know why. I called and several times they were telling me of a purchase of a HTC sensation which I did not have I had a gravity smart samsung at the time. I proved to them on three occasion I did not have this phone nor did I purchase it yet they continued to charge it to my bill. So, when I canceled and tried to call in to see my balance I could never get through but I had an idea of how much which should have been about $400. Then I get a letter in the mail from Diversified Consultants, Inc telling me that I owe $1,192.95 for this debt with tombile it is now December 14, 2011. There is no possible way my bill could have jumped to from about $400 to over a thousand! I will be going into a corporate office with tmobile and disputing this False debt and if I am still not given a explanation and correction I will be taking legal action!

I have been with TM for 11 years the service was great and had no issues with TM. After 11 year of being a loyal customer TM is telling me that it is not able to defer charges on phone I sent back to their warehouse about four month ago. Add 11 years time $140.00 and TM telling me that it cannot defer the lost phone/stolen phone. I have been sending back phones to TM for a long time and put in the UPS drop boxes but this time if did not get there and if have to pay for an expensive phone I sent back.

Fooled me once...then twice. The sales department is very very nice to speak with, which is how they cover up their GARGANTUAN LIES to sell you something. Yesterday I ordered a phone (added a line) and was told that there would be NO data charges even though it was a smart phone, I just had to choose 'no data.' Really I said? Like 4 times, Always told over and over that there would be no data charges, it was optional. When it says 'required' it means it's 'required' if you want all the services to work (this is what I was told). I even said 'can i get it in writing?' Oh sure you can, absolutely. On and on. I fell for it, he was so nice. Called this morning and found out it was a BIG FAT LIE!. I asked to speak with a supervisor, who is forwarding it to her supervisor, who will pull and listen to the call (or so they said, who really knows). The other time I was lied to was in regards to tethering charges...long story, but still a big fat lie by the sales department. I will discontinue being a tmobile customer when my contract is up. They are not the same as they used to be and I have been with them since they were Voice Stream (11 years!) and this is how I am treated. I think you are better off with a phone for calling and texting and if you only want internet when you are at home or on a hot spot, get a tablet. This demand that you have a data plan with their free phone is kind of ridiciulous if you ask me. I'm thinking in the future I'll do the prepaid plans instead. Good Luck to all, hopefully they get a class action suit filed against them the dirty rotten scondrels.

In response to K. Lucas P.O.'d, saying he wishes he could get out of the contract. When they said they have a right to make changes to the contract, they're correct; HOWEVER, once they do that they are ACTUALLY MAKING A NEW CONTRACT, and you now have the option to not agree to it and terminate with no early termination fee. YOU agreed to the original contract/plan, not this one. So either you can agree to it or walk away. They CAN NOT MAKE YOU take the new plans/charges without giving you the option of an out. Once you point that out the retention department will know EXACTLY what you're talking about.

I have been with tmobile for ten years and was happy up until this year. Their customer service has become atrocious and I am ready to leave. I have had billing issues for the last 6 months. They keep charging me for Tmobile Tv which I have never used or even opened the app. Every month I call to have it taken off my bill and every time they say they will but I end up having to call back a couple weeks later to ask again. I constantly get placed on hold and transfered numerous times. Their employees are completely incapable of helping or taking care of my issues. I have been paying almost $10 dollars a month for insurance on my HTC Sensation with a 8GB memory card. It got stolen a few months ago and the Tmobile insurance company sent me a 2GB with the new phone. When talking to the insurance company, they would not give me the 8GB. So, I called tmobile customer care, and was told if I go online and buy a 8GB through the tmobile website that I could call back and it would be noted in my account to reverse the charges for it. So I did, and when I called back there was conveniently no notes about it and they would not reverse the charges and give me a credit because "I have had too many credits this year." The credits were from their billing errors that had to be refunded back to me. I hate Tmobile!!!! I'm going to Verizon and I'll never be back.

I just canceled my account on august and they still charged me for the month of september. I called several times and they kept on saying, "dont worry about it, we will take care of it" but they never sent me a check for the money they took out of my account. They kept on lying to me over and over saying that they sent a check. Now after talking to a supervisor she finally said that I am not eligible to get my money back!? wtf, They took $85 out of my account and i want it back. Worst company ever. always had problems.

T-mobile is the worst company ever. I called them back September after I discover a fee that I did not agree to from that point on T-Mobile has allow this outside vendor to bille me for $9.99 plus tax for several months. I was put on hold and treated as if I was not a long time customer. SAVE YOURSELF DO NOT SUBSCRIBE TO T-MOBILE... LOSER ORGANIZATION THAT THE FED'S NEEDS TO BE FINED AND CLOSED. JUST A NOTE STILL TRYING TO CLEAR THE MATTER UP AS OF TODAY.

T-mobile is one of the worst company, i do not like them even i had been with them for 6 years but i will never get back to them and i will advice people to leave or never join them. they take your money without telling you why, they renew your contract without letting you know. they charge you for international call that you did not do! and they claim they record the your call with them but never prove what they claim. t-mobile is the worst company, do not sign a contract with t-mobile ever ever

I believe that t-mobile robbing the consumer with alot of hidden fees and sly data plans. do you really care about your customer's. when you purchase unlimited everthing you expect unlimited. so ive purchased your plan and now that i use my phone more than most you want another 30.00 dollars so my phone will move the fast like the day, when i bought it now that ive gone over 5g of data which is unlimited my speed slowed down which is not unlimited how is this possible just another way to trick the consumer i ask for this to be changed.if not a refund on me cancelling my plan and keeping the phone and switch to sprint unlimited data plans and unlimited speed

I have been with Team Mobile for seven years with six cell phone lines. I made an agreement on one of my phones at time of trade in to extend that one phone with a two year contract and now T Mobile says the other five lines also have been locked in with the same two year contract. Bullshit! One of those phones I haven't even used for over seven months and that one is locked in for two years as well. I have complained to customer service and tried to contact corporate and no one every does anything.