T-Mobile Corporate Office & Headquarters

Unfournately, I have a bad experience with t-mobile, as of now I have a galaxy s by samsung if I return this one it will be the fourth phone inside a 12-18 month period. When I called T mobile they offered me a choice of 3 android phones or a blkberry which to me are not of equal value, but would not or could not send a galaxy s. reason being they are out of stock. I think after paying 240.00 per month for 5 phone lines for 5 years they could offer something that is equal to meet my needs.... So after 5 years I will seek a carrier that does not take customers for granted. It would be nice to offer me a phone of equal or greater value after spending so much time and money with tmobile...... lawrence Cunningham

I am not happy with T-mobile at all they changed my billing cycle then when I ask for it to be put back they said no problem it took 3 months after calling repeatedly then they charged me for it when I talked to them about it I got told they have the right to change whatever they wanted and turned my phones off then chaeged me again to get them back on and they keep adding fees on and I get told everytime you should have talked to us I have talked til I m blue its like having a battle of wits with an unarmed person you ask to speak with a supervisor they tell you to hold a pass the phone and nothing ever get accomplished I ask today for the # to corp. office and got told the don't have that info. we had ask for a certian plan then had us agree to renewing a 2 year contract then said we didn't quallify for the plan we ask for and refused to reverse the 2 year contract said we would have to pay $400 the plan we ask for was unlimited talk, text, & web for $99.99 me bill is high and I'm getting ripped off this co. has the worst customer service and employees I tried to talked to today are completely unprofessonial and just keep telling me they are sorry they understand BUT!!!!! I can't give you that info you would think that after all this time they would want to keep their customers I have 3 names and employee #s 54302, 54303, & 54250 I will complain to the corp office I will keep calling til this is taken care of

Hello Everyone I can relate to all of your stories I have been a T- Mobile customer for about 5 to 6 years now and yes T-Mobile is very disappointing, they tell you exactly what you want to hear so that you can get into a contract and after you do they don't give a rats ass about you (excuse my french) what really makes me upset is the fact that without customers T-Mobile wouldn't have any business. Another thing is since we have a contract with them we aren't able to just leave them alone and find a company that really does care about their customer's so i say that we do something about it. I would really like to get the attention T-Mobile's owners because they need to learn that the same way that they want our business, that all we ask for in return is a little bit of customer appreciation. If anyone is interested email me at uncommonlydifferent@hotmail.com

Letter to t-mobile.....I tried for several months to make your company understand how badly my phone was NOT working. After several phone calls and promises of return follow-up calls that never came, I gave up on your company as a quality cell provider. THIS IS MY PROMISE TO Y OU AS An UNSATISFIED CUSTOMER TO YOU. I NEVER, EVER RECOMMEND t-mobile TO ANY OF MY FRIENDS OR FAMILY. I WILL NEVER, EVER USE t-mobile AGAIN FOR MY PROVIDER EVEN IF YOU WERE THE ONLY CELL PHONE PROVIDER LEFT ON THE FACE OF THIS PLANET AND THIS IS A PROMISE THAT I AS A CONSUMER WILL KEEP. YOUR SERVICE STINKS, YOUR COMPANY STINKS. I CAN’T IMAGINE WHY I STAYED WITH YOUR COMPANY FOR 6 YEARS. SO MUCH FOR CUSTOMER APPRECIATION! THANKS FOR NOTHING… BUT A RIDICULOUSLY LARGE TERMINATION BILL!

I HAVE NEVER SPOKE TO A CUSTOMER SERVICE THAT DID NOT WANT TO HELP YOU. THEY SUCK THEY STINK AND IF I DIDN'T WANT TO LOSE MONEY ON MY PAY AS YOU GO PHONE I WOULD MOVE ON. I CHANGED FROM A MONTHLY BILL TO A PAY AS U GO. I PUT IN $10 A MONTH AND MY MONEY WAS GETTING EATEN BY ALL THESE CALLS AND TEX'S AND VOICE MAILS FROM MORGAGE BROKERS, CALL ME I CAN SAVE YOU MONEY, ETC, ETC AND I GOT TIRED OF IT. AS A NJ SINGLE MOM ON A FIXED INCOME I COULD NOT AFFORED THIS SHIT, SO I CALLED THE HEADQUARTERS OF T-MOBILE AND I GOT NO WHERE. WHEN I FINALLY ASKED FOR THE PRESIDENT I FINALLY GOT SOMEONE WHO GAVE ME A NUMBER TO CALL TO STOP THIS AND I HOPE IT DOES OR I WILL BE SEEING A LAWYER ABOUT THIS ISSUE. FOR ANYONE WHO HAS THE SAME PROBLEM CALL 1-888-382-1222 AND USE THE PHONE YOU ARE HAVING THE PROBLEM WITH WHEN YOU CALL. FROM A VERY VERY VERY UNHAPPY CUSTOMER AND I WILL BE MOVING ON. YOUR COMPANY SUCKS. GET BETTER CUSTOMER SERVICE, SOMEONE THAT CARES AND HELPS PEOPLE LIKE ME

I have just wasted another 20 minutes of my life trying to get a straight answer out of T Mobile customer service. T-Mobile lost my 11-02-11 payment. I have been on the phone since Nov. dealing with this problem, T-mobile turned off my phones and charged me re-connection fee 86.00 to have my phones turned back on . T-mobile is the one that lost my payment but they are treating me like I lost the payment. I have taken time to fax two bank statements showing that the money was taken out of my account by T-mobile and T-mobile done a conference call with bank and was told that the money was taken out of account by T-Mobile. Once again I had to make another payment to keep my phones on or T-Mobile was going to turn off my service. I have been with T-Mobile 10 years or more and have never seen this kind of service. I'm going to cancel my contracts ASAP.

Well my car was broken into today and they took both my husband and my phones. Well we called tmobile and the suspended our phones. Well since we have insurance on our phones they basically said we are up shit creek without a paddle. The lady chuckled when my husband said " so your saying we're basically s.o.l" what customer service!! Suckier part is we just got the plan in august. So we have 15 more months unless we want to pay 400 to cancel our plan. We don't have the 400 let alone the money to replace the phones.Any advice?

I am very dissatisfied with tmoblie ability to handle any customers situations but they are the first to want to charge and screw us around. Never again will i ever use them and will be happy once they r no longer in business. I have never dealt with incompatible people. They have no idea what they r doing.

I would like to say you have the worst customer relations. I have been jacked around by your lack of knowledge at all levels. I recently bought a hotspot and your oh so kind staff sent in my rebate which they filled out. I get a notice after your 30 day return option is up saying that I can not get my rebate because I did not sign up for easy pay big scam. I was never told anything about this condition and when ai went into the store to see what was going on the rep I spoke to also knew nothing of this policy. She called into rebate which she had to do herself 4 times to get thru, great system. They told her I had to sign up for easy pay. I agreed to go thru with it she started the process then it was I had to have my phone attached to the easy pay. I do not have a phone account with you. I was told I need to have a phone attached to the account to get the rebate. This also was never mentioned at any point at the purchase. I was very clear at time of purchase that my phone account was not in my name it was a work phone. I also did not get a first bill. I was told I signed up for paperless which I never did. I do not like my finacial info given out so I do not ever set up for this kind of service. I might have been able to disscuss my account but I never recieved a bill paper or otherwise. I then had my service turned off because I never got a bill. Still at this time none of this easy pay info was brought to my attention. I feel like I was scamed into buying an over priced device from a rep who did not fully represent the full process of the plan. I should also metion that while I was at the store I had the rep check out my work phone because it was acting up. He did something to my phone and gave it back. That night I tried to send myself an email from my phone and it locked up and would not stop down loading for two days. So I went back to the store they said my phone was shot and I needed a new phone. I said to them I just need it to stop down loading what it was loading. So they said not even diconectionting the internet service would stop the down loading. I am not a programer but I believe if you disconnect any service it is not going to keep running. So I had to go to another store where they were able to reset my phone and wow that was the problem. So I would have to say you might need to think about training the people in your stores. The store where I got the hot spot and the lack of help is located in Sacramento CA off Arden and Watt. I was told by the other store that that is the worst store you have and they can never keep a staff. That comes from your own staff. You need to take the time to see who is representing you and that they know what they are doing. One Truely Unsatisfied Customer soon to be formeer customer

My son really wanted a cell phone for Christmas so, I looked up the deals, "promos", that many cell phone carriers tend to offer this time of year. My son decided on the HTC Radar 4G. He called T-Mobile to place the order. They took all of his pertinent information including his credit card info. They said his phone would ship out either the 26th or 27th of this month. It's the 31st and his phone still has not been delivered. He gave them a call and spoke to a rep who apologized profusely...it seems T-Mobile itself had canceled the order! The rep told my son there was nothing he could do as the promo had expired...yup, you guessed it...the phone is no longer free but now costs $99.99. I asked to speak to his supervisor and he was even less help than the other rep. He told me there was nothing he could do. I asked for the number to the Corporate Office and he told me they don't have a phone number to give out...they only have a P.O. address! I DO intend to contact their corporate office, however, after seeing how they treat their new customers, I can only imagine it's been worse for the loyal customers. Most of the previous posts confirm that fact.

Had trouble getting internet access but T-Mobil Tecnical Support worked very hard and helped me again and it didn't cost me a dime, great job T-Mobil this is why I'm a very happy customer because I'm treated like a valued customer, thank you T-Mobil, Donald M. Crow

We were very happy with our T Mobile service till we moved into our new home. There is no coverage at the new house. We remained patient until a scary event with the children when they could not get in touch with me as their phones and mine are with T Mobile. My husband demanded I turn my phone over to another carrier before our contract ended so they children could get in touch with me while away from the house. I wrote T mobile asking for them to release us from the contract based on the fact we had no service. As I could not get any address but a P.O. Box address I sent the payment and letter to the Customer Service address. The payment was processed but the letter was never added to our account notes and T mobile never responded. We're in month two and T Mobile continues to bill us for three lines and denies receiving any correspondence. We paid a $200 cancellation fee for my line but are still getting billed for all three lines. My next course of action is to cancel both remaining lines, pay T Mobile for all three lines as necessary to insure our credit is not tainted and start filing with the FCC and Texas State Attorney's office. This was a very simple situation which didn't need to get dirty but as T Mobile refuses to respond to our issue. When asking for a physical address for T Mobile their customer service personnel state the P.O. address. When asked if T mobile's office are in the post office, they respond giggling "Yes I guess so." What was a good consumer relationship will now turn into war. Say a prayer for T Mobile because the VietCong are nothing compared to me.

I have had problems with the billing of my T Mobile service since I signed up almost two years ago I have also had many problems with the functionality of my phones and have had to get replacement phones three times! and mind you. I was charged each time! I have spent a year trying to get things resolved. My bill date was set up for the 20th of each month from the very beginning. But I was continuously billed on the 5th and 6th of each month. Every time I called 611 I was told the bill date would change to the 20th as of the next bill cycle. It was only recently changed. At wich point I was told I had a $211.00 dollar bill due to late fees and damaged products that were sent back. I paid the 211.00 and three days later got a text saying I owe 166.00 to avoid service interuption. I printed out my payment history and have never missed one month of payments. In fact. One month i spent over 700.00 to suposidly straiten the whole mess out. NO ONE can give me a direct answer on why my bill dates and amounts are so inconsistant. I am making a vowe to make sure no one I know and even people I dont know are going to be educated on the greed and corruption that goes on at tmobile. I have already notified my local news to investigate, and am planning on taking this as far as I can. Your company has recieved thousands of dollars from me and could care less about helping to resolve these billing issues. I am so disgusted with your service and I will make sure I go to every media outlet to spread the word! T Mobile is the most corrupt phone service in the industry today!!!!!

I'd just like to thank T-Mobil for their great customer service. I got a call from Vonshay Mc Carther, my local Wal-Mart T Mobil rep who sent me a message wishing me and my family a merry christmas. In my 59 years of living in this crazy world I have never had any company let alone a phone company contact me for a great reason like this so thank you Vonshay and T-Mobil for making my holidays a happy one and a good new year to all the employees of T-Mobil, Donald M. Crow!

December 27,2011 We have had service with tmobile over 10 years. we have trouble in canada doing work we were lied to about our coverage and charged 800.00us in roaming charges. after a file with the fcc the charges were removed. we now live in tulsa ok. usa we have had little or no coverage and the empoyees at the local tmobile stores were so rude and no help what so ever. we are almost at the end of our two long year contract. we are asking to forgo our penality for closing our account due too poor service and no help what so ever in tulsa. please email me with your decision at sherpullin@hotmail.com This correspondence will also go the fcc again. I am sue they will contact me long before your office ever takes notice. Sharon Pullin Billy Pullin

Hey God's Daughter, I have a solution for you. I know what you mean, I have been with T-mobile since 2004. Go to www.google.com/voice and sign up for google voice. You get to choose from 100's of telephone numbers. You can get T-mobile's lowest plan and use your google number when you make calls out so that you don't burn T-mobile's minutes. Give everyone your Google number and when they call you it won't burn your T-mobile minutes. yay, now T-mobile gets burned! God bless :-)

I'm leaving T-Mobile as soon as my contract is up, they have no regard for their loyal customer's. In fact, customer's who have been with them for a long time and have older T-Mobile plans are not extended the benefit of getting their phones for free from Best Buy or others. The phone my son wanted was free from Best Buy and 99 dollars from T-Mobile. Because Best Buy does not have my plan in their system I could not get the phone for free. Had to pay 99.00 plus 35.00 activation fee to get this phone. T-Mobile would not price match. I was penalized for having one of their older plans. The only reason I wanted to buy a new phone for my son is because the one that they gave him when I added him on my account was a used phone. They had promised me that the man at the T-Mobile store would correct this error. Needless to say, he never did and they never did anything about it. His screen went black the first day he had it. I asked for a warranty and was told by T-Mobile that they do not give warranties on used phones. When the phone completely stopped working shortly thereafter, I was told to call Samsung. Samsung bounced me back to T-Mobile and rightfully so. Eventually Samsung agreed to have a look at the phone. They told me that they felt sorry about the way T-Mobile had dropped the ball on me. It turned out that the phone had been water damaged. It was water damaged the day my son got it with his brand new phone line. T-Mobile's solution, buy a new phone. It gets worse. I have three lines on this account. My husband and I got upgrades the day we added our son's line. Our upgraded phones were also used and never worked right. I'm using an old Blackberry and my husband is out of luck. I'm going to Virgin Mobile prepaid. They have a plan for $30.00 a month unlimited talk and text. I rarely use my phone as I have a home telephone so may as well spend less! Good luck all who are with T-Mobile, I feel for you.

I bought my daughter in law a My Touch 4G phone and insurance. After 9 months, she dropped and cracked it. I called and was told to file a claim with Asurion. I did so on line and in a few days received a replacement phone--but not a MyTouch 4G. Asurion said they were out of the phone and I had to take a different model. This was not acceptable. I called customer service at TMobile and related the problem and was told to send the new replacement phone back to Asurion and TMobile would replace the phone themselves so I would get the right model. I sent the phone back to Asurion and tracked it by UPS. When it was safely returned and I called TMobile customer service to let them know. The person I talked to this time said I should have never sent the new phone back and TMobile never replaces phones. After the notes in my file were read, the customer service person said I was told to send it back, but the TMobile representative should not have told me that. That was incorrect advice. A supervisor got on the line and said he had read the notes and agreed that I was told to ship the new phone back, but I should not have sent it back. Now, there was nothing TMobile could do. So, now, my daughter in law does not have a phone, TMobile will not follow through on what they said and Asurion will not send me the phone back. Essentially, TMobile told me I was SOL. “Sorry about your luck,” the TMobile Customer Service department told me. So, I asked to speak to a loyalty person about my 7 accounts being terminated. This lady was even worse. She said everyone knows TMobile does not replace phones with cracked screens and agreed with her boss I should not have sent the phone back. She said she would cancel all my accounts for $1100. I don’t know what I have done to deserve this treatment. In addition, no one will talk to me about it at customer service. I paid for insurance on the damaged phone, but do not have a replacement phone. No one will help me.

after paying $15o.oo for a no thrills low grade phones that fell a part but I stuck with it until I was able to be upgraded for a new phones. The first time in 15 years I was treated by customer service lik eI was a not valued customer. I went to pick up my 3 pones that were promised to me they only had one went to another location picked up 2more phones Iwas told in few days called tmobile and they will credit my 18.00 activation fee x three. when I called they only did one. i added 2 more services renewed my contract which I feel i was not treated to your programs fairly considering you now promote all 49.99 a month so now I have 2 more years was not given that option. and should of been credited 58.oo in fees same phone# same service such as more features that you are making more money on. why did you treat me like that?

T Mobile debited two payment from my checking account with out authorization. I have spent HOURS on the phone over the last few days and it still has not been explained or resolved. The customer service reps at 611 can not help and I have been told on several occasions that "Stepanie" is working on it. Of course no one knows who she is and there is no direct line. I have only been refunded a partial amount of what was deducted. Not to mention the $315 of over draft fees I was charged as a result. The customer service is beyond poor.