T-Mobile Corporate Office & Headquarters

Kevin WRIGHT: re: your post! Let me know somehow if you actually do contact an atty.I've been with the network several years.....I mean, I'VE BEEN JUMPING THROUGH THE TMOBILE NETWORK HOOPS..... And been put through the ringer. Pardon the pun! I'm talking CLASS ACTION LAWSUIT....consumers (we...us) DO HAVE RIGHTS! An attorney would be more knowledgeable and versed and able to advise...... Just food for thought....count me IN though! Hope to her fom you, Plazzy Plazzyt@gmail.com

honestly i dont know what had happened to t-mobile,i was a customer of them for 11 years,had to leave the company because they wanted to change my plan and based on that renew my contract for 2 more years,now the big problem i had is that i called their corporate sales because i work for a big company who gets discounts thru them and while i was making an order to purchase a new line of service the call got lost,when i called back i was told that the order did not go thru,then next day i found out that i have a cell phone on the way to my house,however at this point i am outside the country,while the person in my house is my mother in law who suffers of a mentally disorder and forgets everything,she now missplaced the phone and they want to make me responsible for it,well in the first hand i have tried to tell them that if they would have provided me with a confirmation number, i would have wait for the phone my self,well it is a crazy situation,t-mobile used to be a great company to deal with now,is really one of the worst.. tried to call them and speak with a supervisor to fix the problem,they just give people the go around,before they used to listen to their conversantion which all are recorded,now they refuse to do that,because they know they are completely wrong,i am tired of them and i will fight to the end.. manny cordero.. miami florida

I am so mad at T-Mobile right now I could scream. I have the Samsung Gravity it is by far the worst phone I have ever gotten from them. It has no memory and nothing goes on the SD card. They were no help at all and told me they could connect me with customer cancellation if I was this unhappy. I never said I wanted to end my T-Mobile account WFT are you kidding me???? This is how they treat customers that have been with them for 11 years?????????????? All I want is a phone I can use is this asking too much. They said I should have returned it in 14 days and there would have been no questions asked. Again WFT you don't even have time to see what the phones do in this short of a period. So customer service can kiss my ASS.

tmobile is the worse service there is , for every little change they either want to charge you a migration or tell you to cancel your service, the customer service sucks big time, the supervisor dont even know hwo to answer a questios, No wonder they lamost got bought out , they should disband tmobile...

I never had problems with tmobile. Been here 5 yrs.... in November my grandma was charged extra fees because her service was " given out" today I open my bill and there's an extra 29.96 charge!!!! Wtf? I called them to see what the company was and they said " because it isn't part of tmobile they don't know what it is" how can I have phone service and something else they don't know about... I was charged 3 times for 9.99 at 5am 2am and 7am.... then they tell me I have to pay for it then get a discount next month.... now this is the second time I have to pay for stuff I didn't do... I don't have internet on my phone ,yet I was charged for using it....hmmmmm.. somethings isn't right... changing as soon as contract is over in may.....

T-Mobile used to be a great company. What has happened? Buyer beware now. I was a faithful customer for 15 years with a perfect payment record. I am so saddened to see such a dramatic change in customer relations recently -- corporate greed is now directing their policies. It didn't used to be this way. CAUTION: you may be in for some very rude surprises now, such as unexplained rate fluctuations, suddenly dropping discounts, carrying poor quality phones that have so much trouble accessing the internet you give up trying (it is just your tough luck though -- you still have to pay for the service for 2 years even though you can't use it). Finally had to leave T-Mobile. BEWARE: they price gouge on your final billing, dropping any discounts and charging a full month even if you only had a few days of service. "That is just our policy," they say. (Be sure to drop your service near the end of your billing cycle.) So that is how they treat a long-time faithful customer who was always nice to them. So sad, indeed. Doubt I would ever go back after this kind of treatment.

I went to one of T-Mobile's store to add more minutes to my plan. So of course that means that my bill would increase. Once the associate changed my plan he mentioned there would be a $35.00 "Greed Fee" as I would like to call it, especially since he couldn't give me a direct answer as to why I'm being charged $35.00 to upgrade my plan. Very aggravated about this I informed him to just cancel my service immediately. I was told I could call T-Mobile's office to confront them about this cahrge so I did. The person on the phone said they would drop the $35.00 "Greed Fee" if I would like, which proves to me that the fee was a bullshit charge to begin with if it can be so easily droped. My final bill when I canceled my service was $120.86. I started recieving bills from T-Mobile for over $300.00. I informed them that I do not owe that amount and told them what the correct amount was. I asked why T-Mobile thinks they can charge me whatever they want with of course no answer to that question. So I informed them that since they can make up any bogus number and charges I can do the same. "Keep billing me for more than what I owe and every bill I recieve that isn't for the correct amount I will charge your company a $75.00 administarion fee". They stop sending me bills. Thanks to our politicians that look out for it's citizens I can now receive collection calls on my cell phone. I recieved such a call this morning. Of course from another country, thank you T-Mobile for another out-sourced job. I was informed that I now owe over $400.00. How does my cell phone bill of $120.86 grow from that number to over $400.00? Since I refuse to pay this trumped up bill this will of course go on my credit report. T-Mobile lies and my credit score suffers for it. I will be looking for a lawyer looking to make a name.

I went to one of T-Mobile's store to add more minutes to my plan. So of course that means that my bill would increase. Once the associate changed my plan he mentioned there would be a $35.00 "Greed Fee" as I would like to call it, especially since he couldn't give me a direct answer as to why I'm being charged $35.00 to upgrade my plan. Very aggravated about this I informed him to just cancel my service immediately. I was told I could call T-Mobile's office to confront them about this cahrge so I did. The person on the phone said they would drop the $35.00 "Greed Fee" if I would like, which proves to me that the fee was a bullshit charge to begin with. My final bill when I canceled my service was $120.86. I started recieving bills from T-Mobile for $300.00. I informed them that I do not owe that amount and told them what the correct amount was. I asked why T-Mobile thinks they can charge me whatever they want with of course no answer to that question. So I informed them that since they can make up any bogus number and charges I can do the same. "Keep billing me for more than what I owe and every bill I receive that isn't for the correct amount I will charge your company a $75.00 administarion fee". They stop sending me bills. Thanks to our politicians that look out for it's citizens I can now receive collection calls on my cell phone. I received such a call this morning. Of course from another country, thank you T-Mobile for another out-sourced job. I was informed that I now owe over $400.00. How does my cell phone bill of $120.86 grow from that number to over $400.00? Since I refuse to pay this trumped up bill this will of course go on my credit report. T-Mobile lies and my credit score suffers for it. I never signd a contract, that was the whole reason I agreed to use T-Mobile. I was told there is no contract so I could cancel at anytime. I will be looking for a lawyer looking to make a name.

Tmobile sucks! I called and spoke with a representative about returning a phone, i was just outside the 60 days. the rep assured me as long as they receive the phone that week, i would not be charged. i expressed the phone the next day. turns out the rep did not note the account and they charged me 300 dollars for a phone they have! I will never use tmo again! customer service sucks!

I have been on the phone with T-Mobile for about three hours. I wanted to make arrangement to pay my pass due bill on jan. 31, 2012 in which new bill will be due Jan 28, 2012. I was told the furthest was ten days because I had a negative on my account. which was a return check only one, 6 years ago. come to find out they banned you from writing checks for five years. I have spoke to serveral representatives and two supervisor one of the representatives took my money a check for fifty dollars and said I could pay the balance of the pass due on Jan. 31, 2012 I gave checking information to be taken out on Thirty First, just as I have often posted dated check didn't understand why they excepted before but not this time. I was told that neg. banned would be removed in 72 hours. In the mean time representative that took my money gave me false information in which they could not extend till Jan. 31, 2012 I explain I only aagree to pay fifty dollars now because of what rep said. They said he was wrong and nothing else could be done. I have been with T-mobile over ten years but will change as soon as my contract is up. I use to recommend T-mobile but not any more.

Tmobile is the most unreliable service you can obtain. The corporate number they give is the reroute back to customer service. The P.O. Box address they give is a hoax. I have a small child, and missed many calls from his school. I really regret renewing my contract, but am willing to dispose of the garbage coverage called tmobile for $200. Tmobile gives false advertisements, and have no respect for their paying customers. Please before you fall for the lies, go to AT&T, because there is no P.O. Box, only realistic support for their customers. Tmobile differs, because they can't provide quality service for their paying customers!

I had been with AT& T for nearly 5 years. I decided to try Tmobile out once my neighbor let me play around with his phone. I Originally ordered 3 lines. They only shipped two. A day after receiving the first shipment I received the third phone. To my surprise it was a phone that I didn't order. They refused to honor my original order because they said they can only honor a phone that is currently bein honored that day which was two days from the original order. I'm debating if I want to cancel the contract altogether. I have never dealt with anything like this. If I could advise others before switching to Tmobile I'd say don't do it. Look at all the newer, updated phones the others offer for free. Tmobile has offered the same Web special for the same three months and they all seem to be small phones. Come on Tmobile, your competitors offer different phones at least more than twice a week, why can't you.Or at least give you're customers the phones they order and not phones you want to get rid of. At&t, I'll be back

This review is for Corporate..... One of your agents called my home yesterday in a very unprofessional manner....Request to speak to my husband and refusing to tell me where he was calling from.... Could hardly understand him because of his accent... To make a long story short I had to ask multiple times why he was calling and in a angry out-burst he replied my husband does not pay his bills. I said wait a minute.... you are from T-Mobile...We do not have T-Mobile and you have the wrong person... He ended replying this conversation has been recorded..... By law if any one is going to record a conversation you must tell the other party in the beginning or it does not stand out in a court of law.... This idiot had the wrong party and his behavior was unprofessional.............

I have been with T-Mobile for 7 years and some salesperson talked me into a plan and new smart phone, The Comet. The Comet Phone sucks, I have had 3 of them since I got locked into a 2 year contact and I have a year and a half to go. All I wanted was a different phone and would pay for the upgrade and T-Mobile personal refused to do it. In fact both the service personal and supervisor hung up on me. VEry poor business and service. Now if I want out, they said they would charge me $250. BS.

I am VoiceStream/T-mobile customer since 2000. In June of 2011 I purchased T-mobile Pay as you go SIM card, in July I decide to transfer it to my contract account. I went to TMO store and ask several Q: sales rep such as activation fee, contract for this line. And received negative answer for all of them. After several days I decide to call CS and confirm luck of fee and ETF. I am NOT surprised when I been told I have full house. So I fight with TMO and they agreed with me regarding fee and ETF. So they dropped activation fee but send me to store to fix contract issue. So sales rep tell me: I do not recall such conversation, then he tell me this is a TMO policy new contract for number transfer from TMO to TMO. I filed complains to BBB, FTC, FCC, Consumer protection and so on. If the refused to change account setup I reserve rights to take legal action. What happened with good company??? I want my VoiceStream back!!!!!!

I had been very satisfied with my T-Mobile service until about a month ago. I got my service this past July and have not changed anything diffrent in my daily routines since then. I never roamed and always paid my bill on time. However after 6 months of use they called me and said they will be canceling my service in less than a month due to that my usage is primarily done while roaming. This was a completely unexpected shock, as I have previously stated I never was roaming and all payments were made on time. Furthermore, when I signed the contract I gave them my physical address and was assured that I would have service. Now after 6 months of the same exact usage I am according to them (not my phone) roaming and they must cancel my service. I only own a cell phone and do not have a land line. I live alone, have a medical condition and I am on a fixed income. I do not have the money to get another phone and start a new contract with a different carrier. This is why I asked them if I would indeed have service and that the plan would not change before I signed the contract. Needless to say this is a very frustrating ordeal at the least and also angering! I feel as though I've been taken advantage of mislead and lied to. I also think it is very unethical. I hope the whole matter can be resolved or I will report it to the Better Business Bureau upon cancellation.

I have been with Tmobile for 7 years and I have never had a problem with any of my phones until I got this COMET... i think it's the worst phone ever invented. I called last week to complain about it. All they did was send me another phone which is acting worse than the previous phone!!!! All the rep kept tellin gme was I don't qualify for a full upgrade yet!!! I felt like they could have offered me another phone at least at the same value but nothing like that happened.. I am highly upset with with this phone and no one could help me!!!On top of everything else TMOBILE charged me a $5 processing fee... what is that about? Clearly these phones are garbage and you charge me on top of that for exchanging to the same slow,freezing,non dialing, phone!!!! SMH@TMOBILE...SHAME ON YOU

I can relate to all your comments I have also been a victim of tmobile fraud representions I say we.file a class action lawsuit. Does anyone know a good lawyer willing to make a large amount of money for deceptive advertisments ,statements and breech of contract.

I spent an hour tonight with 4 different customer service reps. My call was initially about downloads but when the first rep told me his name, and I asked where he was he would not say. Three people later, I was finally hung up on. Apparently, T Mobile feels the need to hide where they do business. I was told it was for security reasons When I asked what possible harm I could do by knowing where I was calling, they said they had recieved bomb threats. It hardly seems possible that a customer had threatened to bomb an entire country because of outsourcing. My problem is that if T Mobile feels that they are doing nothing wrong, they should stop lying to us. If they have nothing to hide, why are they hiding where they hire?

I am being treated like an outdated 5 year old phone plan,guess you could call me a stubborn middleaged tired of playing kids games with a bunch of a## H*#%*. I to had a problem with a phone order that was suppose to be cancelled by T mobile and it say so on my "notes" but they can'T find it? Go figture this out DUH!! Then I ask where are you from and i get, It is against the law for me to tell you that, or company polcy does not permit me to tell you dat i might get fired! All the other reps i have spoke to in the past have told me no problem. I wont update or sign another contract and am waiting for my sons to run out so i can tell them to Well there are kids on here, to go away. Now they are punishing me because all i am getting are service reps that speak an out of this world language i cannot understand. I guess they have a button they push to punish anyone who pisses them off to the land of the unknown language that is coming from overseas, or better put "outsourcing".