T-Mobile Corporate Office & Headquarters

I agree Tmobile U SUCK!!!!!!!!!!!!! I make payment arrangements then disconnect anyway stating "I was not guaranteed" U SUCK U SCUK!!!!!!!!!!!!!

I saw a commercial for T-Mobile unlimited everything plan (talk, text, and web) for $50 a month on television March 12th around 2pm. I was already a T-Mobile customer, my plan was 500min a month value plan with unlimited text and internet for 49.99 a month that I signed up for in 09/2011. When I called in to change my plan they confirmed the price and the services offered, they said I could change to the unlimited everything plan but I have to sign a new two year contract. I did that, and on my April T-Mobile charged me $59.99 monthly fee. I called and they suggested I was confused and there were miss communications about the price, they said month-to-month customers get that price - you are on contract for $59.99 for 2 years. I know there is a recording of the conversation on March 12th that would explain everything but T-Mobile is giving me the run-around and said the calls are randomly recorded. I know what service and price I signed up for, customer service at T-Mobile would not help or look up the recording, they just told me I'm wrong and I'm responsible for the extra $240 in false charges that are to be billed over the next two years. I was on the phone last night for an hour and half with no resolution, they told me to email contractreview@T-Mobile.com but no response yet.

Honestly,,,, lost for words as to describe how poor they are. If your lucky you'll wait 15 minutes to speak with a mindless rep whom you can't understand that makes the unhelpful look helpful. I've been a customer for 9 years and every year it's gotten worse. I've been ripped off and short changed on every aspect of service, I'm guilty of just settling for it. As soon as my contract is up I'm jumping to another carrier and gladly letting everybody know how absolutely terrible they have become.

i HATE THIS COMPANY SO MUCH FIRST TH ESE RETARDS SAID MY BILL WAS GOING TO BE AT 47.88 THEN I LOOK AT MY BILL AND ITS AT 89.95 WTF!THESE RETARDS AT CUSTOMER SERVICE SAID OH THTA WAS A PRORATED AMOUNT...NO NE EVER T OLD ME THAT ! IM NOT PAYING ALMOST 100.00 FOR THIS STUPID PHONE !!!!!!!! TMOBILE IS BY FAR THE WORST CARIER IVE EVER HAD !!!!

I had T-Mobile for more than ten years. When we moved in December 2011, we discovered that T-Mobile did not provide service here - although 50 yards in one direction they do and 150 yards in the other direction there is service as well. We called to see if they could boost the signal a bit. We waited until the end of January and when nothing happened we called and asked if we could continue our land lines through cable. They said yes, but that we would have to pay the full cell phone rates for those lines, i.e., a quadrupling of the cost of one line and a ten-fold increase for the other line. We switched the numbers to our new phones with our new company. We had cancelled our cable lines earlier already, and effective January 27, we no longer had T-Mobile for any kind of telephone service. Since we had no outstanding contracts, that should have been the end of it. It is now May 14. I have just received my latest T-Mobile bill. In previous months, when I called to point out the error, they would say that inadvertently they had placed the lines in suspension for non-payment and that they would correct the error in their billing system. The next bill then shows a credit and a charge for late payment and a new billing for the current month. My calling again would lead to the same story. Today they told me that the tech department is incapable of correcting the error and closing the account. Being an accountant, when the problem first occurred, I closed the credit card they used for the payments. I found out that credit card companies will not allow you to notify them to delete one vendor's charging privileges; the only way you can stop them is by asking for a replacement card with a new number, which has been a nuisance because you have to notify all the vendors of the new card number.

Rating < 1. I was transfered to 12 service lets call them sfb (short for S#i% for brains) each one said "I can help you" then transfered me to a an different sfb rep. NONE I repeat NONE could help me. I got 2 new phones and needed the old phone numbers ported to the new phones it has been 3 days and yet I don't receive calls on the T-Mobil S*i& phone system. F%$k T-mobil and they shouldn't be allowed to be in business. This is my 1st rant. I PROMISE THAT IT WILL NOT be the last. Since I blog a lot I have a new mission. I am a prick when pissed off and will drive this issue to every portal I can. If I amn this upset after 3 days I assure you T_Mobil I will have at least 200 blogs done by the end of the week. GOODBYE TSH*t MOBIl

The best way to get back at this corporate mogul is to tell your friends and relatives your ordeal with T-Mobile. Ask them not to renew their contract with T-Mobile or else they be the next VICTIM!

story to long but tmobile yu suck

I have been with tmobile since 2003 and I have never had problems with them until this week. I went in to get a new phone and found out I cannot upgrade unless I pay the full price because I am under contract with a value plan. The rep failed to tell me that this would happen and that my contract would be extended further. Now im being told that I cannot even change my plan to a classic plan unless I pay the $200 to cancel the current contract and then start a new contract and pay a down payment on the phone just so I can pay the discounted price. WHAT THE HELL KIND OF SYSTEM TELLS THEIR LOYAL CUSTOMER TO CANCEL AND PAY JUST TO GET A NEW PHONE FOR LESS. Tmobile is PATHETIC. Now I know why AT&T decided not to buy them.

I have been a Loyal Customer for the last six years but as of right now, I'm fed up. Yesterday, I made what I thought was a partial payment. The agent who I initially reached said he could make the payment arrangements. Normally, if over 10 days out, they will transfer you to Financial Services since it's more advanced and need to secure a method of payment for the second payment. Well, the agent said he could do that w/o transferring me. I should have questioned this, but I didn't. He told me that I give authorization for only $20 and I said "yes, that's all I can afford right now." He processed it and gave me the confirmation number and said that the next date for payment is set up, so I'll need to call that in that day - which is normal for me because of my paychecks are bi-weekly and with my bills/budget, I'm unable to PIF each due date. Anyway.. after the phone call, I got a text confirming my payment. For the ENTIRE AMOUNT NOT JUST $20! I promptly called TM back and the agent said that I never made arrangements. At this point I was livid. I requested to speak to a supervisor. The agent said they don't do refunds. (They do, actually but that wasn't their time to comment). Once transferred, the supervisor advised me that they can't stop payment as its being processed as Debit. For me to call my bank. So I call my bank. They said they can't stop it either but since it is debit, it'll post faster and once it posts, they can dispute it - which can take up to 10 business days. My bank said it'll post to my account by this morning. I kept checking hourly while I was at work but by noon it still hadn't posted. I called my bank again - they said sometimes it'll be pending longer depending on when I made the payment. They said it should post by midnight tonight. My bank then instructed me to call TM to find out if they'll refund my NSF fees when I do incur them. So I called TM. The initial agent I reached tried to give me the run around and acted like I had no right to speak to their supervisor. (I work in a call center - you NEVER EVER act like that. NEVER). Finally, the agent said she'll try to find a supervisor for me. Meanwhile, I wrote down her name (Indian... ugh) and every few minutes she'd return to me and tell me that whatever is going on, that they can't refund because it was past due and so that's why they took the full amount. I said "Do not talk to me about my account. Just transfer me to your supervisor like I originally requested. Thank you." Finally I reached a supervisor. He asked what was going on. During explaining everything, he kept interrupting. I asked "Do you want me to explain or do you want to keep interrupting me?" Jerk. So pretty much soon after that, he said they took the full amount because it was past due. I asked why because all of the other times they processed it w/o an issue. I'm assuming a new tactic to get their money - but I'm going to pay my bill, obviously. I've never been technically "late" just their agent I spoke to and "arranged" the payment lied and didn't have authorization to pull all the money out of my account. My boyfriend gets paid in two days, he said he'll spot me money but still, this shouldn't have even happened. I'm very unhappy. Has anyone else experienced this?

i have been with your company for 12 years and today i have just had enough of u and your company and i will spread the word to my friends about how bad your company is. you customer service at one point was so beautiful we never had any problems, since u have had new people woring for u they r down right rude and i dont need it. i had an issu with a phone and u gave me the run around, i will cancell when contract is up and go with another company with less agerivation, i cant believe the crap one has to go through getting to customer service, and from reading the reviews well im not surprized u have not done anything about it cause its plain and simple u dont care, this is how companys go down and im sorry but i think with your attitude and your employees as well it shouldnt be long before ur company goes down. i would like a phone call about the matter we are talking about but i dont see that happening either. please contact me on my email address which is linro696@aol.com. u know its ashame because u r screwing all of your long time customers and it is not right.

My lg doubleplay I keep having to reset the factory reset because the 4 g will not stay displayed or. I get a error that web page can't be found. I called. Customer service. More than once phone has to be reset the factory reset. I just got it so. I intend to take. The phone to the store to have the device litterally exchanged. I believe their is something wrong or their are bad glithes in the software or t mobile network or motherboard I. Like the phone itself when it is working correctly I'm not happy with what problems I've had sorry not nice to your customer

First off technical support doesn't always have the answers nor do custommer service I. Don't mind if t mobile admits they don't know what is wrong after trouble shooting the same problem t mobile is suppopsed to be the experts? You have good technical support people then you have some who make everybody at t mobile look .bad really really bad moron idiots is putting it mildly I've had worse through revol sprint and boost mobile I expect better from T mobild since I. Invested in a second line with t mobile with the. L G doubleplay I .want my money worth for what I paid

The absolute worst EVER!!!!! we got a phone and the phone messed up. They sent us another phone which had the same issue. We in turn got 2 more phones all with the same issue. I spent $550 on this phone and wanted something similar but not the same phone again. They basically told me to suck a fat one and had no issues at all with me canceling service. Needless to say, service is canceled, letter to corporate office is written, and a complaint to the better business bureau is filed. I hope they blow up and rot in hell !!!!!

Donna, I am having the same issue with getting a refund and I have been about as patient as I can be. I purchased two phones in a local store that offered $50 a month prepaid service for a total price of over $500. I was in and out quick and everyone was happy. I live in a rural area and the phones would not get service at all so within the week I returned them to the store. The minutes were NEVER used and the only use the phones got was simply me checking out the features because they NEVER once got service here. Because they do not refund prepaid minutes (even though they were never used) I was already out $100. Then, they charge a $50 restocking fee for each phone. Yes, for two BRAND NEW cell phones. So now that's another $100 I'm not getting refunded. Policy is policy though and I just wanted the refund so I was willing to take my $200 loss. Or better said, pay them $200 to take their phones back. Now my refund is down to $327 (out of the over $500 that was initially paid). Fine. The sales associate did not have the money in the register to refund the $327 and said they could direct deposit it. Unfortunately I did not have a bank account at the time so I opted for a corporate check. I was told the check would arrive in 4 to 6 days. Nothing. I called the number on the website and no one there knows anything about it. I called the store back and spoke with the sales associate and he emailed the company. According to them the check was sent but if I didn't get it after 30 days I was to call and they would go from there. After 30 days I called again. The associate emailed whoever he was corresponding with and I called him back two days later. I was told the check was sent again. It's been over two weeks and still nothing. I've had the associate double check the address on file and everything is good so there is absolutely NO reason I shouldn't have a check by now. Again, I have called the number on the website and no one knows anything. I've been tossed around speaking to multiple employees and still no one has an answer, or can find anything under my name for that matter. The last phone call I was told to send a letter to customer relations (by regular mail) but when I call the number listed for customer relations it directs me to the number I've already called multiple times. This leads me to believe that I'll be sending a letter to those who know nothing. Kind of pointless if you ask me but the letter is written and ready to go should I not have a check by the 15th of this month (that will make two months I've been waiting on a refund--$200 short--that I should have had the day I walked out of the store). Bobby CF - Thank you for posting the information for the corporate office. Contacting them will be my next step. T-Mobile - I would think that after so many customer complaints, you would get things taken care of to avoid these issues in the future. Satisfied customers are the lifeline to your business. When consumers aren't happy, all of the free word-of-mouth advertising you got from them goes out the window. It really is a shame that you are willing to jeopardize your company's integrity in ways that you do. Unlike T-Mobile, I will do whatever is necessary to get my issue resolved.

T-Mobile has been a good provider overall. I have had them for over 5 years and their rates have been extremely competitive vs. other carriers. I am a little disappointed in their phone product offerings, but overall, I can't really complain. -M

T-Mobile should be put out of business forever. Customer Service - let's call it no service. I have worked with companies all over the world and this company by far, it the most pitiful I have ever experienced. As soon as my contract expires, I will run as fast as I can. They employ zombies that aren't capable or have the authority to make any kind of decision on the spot. If every company in America functioned like this one, our country would no longer exist. I hate T-Mobile with a passion and I will be thrilled the day it no longer exists.

I have been with t-mobile since 2002 and I moved to where there is no service and being charged almost $600 to cancel service. I live on disability and a small monthly income and they won't let me make payments monthly. I am contacting the BBB and Attorney General offices because t-mobile won't accept a phone call at their corporate office. Don't get a t-mobile account ever!

T mobile sucks. My messages are always pending. Can't wait to get done with my plan so I can finally get an I PHONE!

I recently had a run in with T-mobile that is just unforgivable. I had lost a phone and used Asurion to get a replacement. The phone that I received lasted about a week before the small ring around the Camera (I have the MyTouch 3GSlide) came off...I was disgusted. I called T-Mobile and told them how pissed I was. I got a brush off and had to argue with one of their agents that my warranty came with this phone or was extended...so, it was covered. After having to haggle with her, I got her supervisor that didn't quite agree until she checked and then came back with apologies at that point I didn't care. T-mobile has been consistently rude so I wanted cancellations and they passed me off (a warm transfer) with me being on hold while they contacted the cancellations department. Finally a guy named Derrick comes on the line and begins by addressing me with half of my last name Feather. I quickly corrected him and still he chose to say that his screens reflected my name as Feather and that the other part of my name could very well be a middle name, etc. (I am guessing they don't know what name fields are in their computers!). So, being the person I am I asked for his supervisor and received Sterling. He is an absolute d!c% so, he tells me that I should put a hyphen in my name. I was already upset with their asinine policies, but his racist remark to change my name (one that has stood up through assimilation, death, and so much more) to suit his agents was the straw that broke the camel's back. I demanded to speak with someone and was told no. After a while Sterling's boss called back Faith and assured me she would find out how to "compensate me" and secondly that she would do a follow up and call me back. Neither happened. If you have a problem with T-Mobile. Inundate them at the Office of the President by calling: 877-290-6323 Ext 341-8023 (or 341-80anything really) and fax them at 505-998-3796. While you have them on the phone, ask them why they are no longer number one with JD Power and Associates...