T-Mobile Corporate Office & Headquarters

I returned a phone and I have did what I was told and my bill has not been credit. This is really bad service when I have been a long time paying customer. If I can't get this fix I have no choice but to use another service.

I've been with T-Mobile almost ten years. Throughout that ten year period I have visited and lived with my parents in an area without coverage but was still able to use my phone. In the last two months they shut off my internet because of roaming after a day and don't turn it back on until the next billing cycle. When I called to ask why this is happening after TEN YEARS, the reps (who are rather annoying with their I understand how frustratings...) simply tell me there is nothing to be done and I can pay $200 to cancel my contract. WTF? Really? I can give you money to cancel a service you can't provide but I'm paying for anyway!? Gee, thanks! I'm so disgusted!

The worst company I have ever experienced in my entire life and I'm 63 yrs old. No such thing as customer service but you excell in price gouching, lack of concern, no followup and your stupid rules that were made in the dark ages.

Let me begin by saying I've been an extremely loyal customer of T-Mobile for almost 15 years. My disappointment begins back in Feb 2012 when I contacted T-Mobile to replace a broken phone that was covered under insurance. The rep was very helpful and got me the replacement phone sent out post-haste; I was impressed. Directions upon receiving the phone were to place the broken phone into the box; reseal the box with the UPS shipping label provided with the replacement phone and ship it via UPS back to T-Mobile in Mesquite, Texas within 7 days of receiving. On the 3rd day, after receiving the replacement phone, I took the box to the UPS Store and gave it to them to ship back. I was told that because the shipping label was generated by T-Mobile that I would be able to track the phone by utilizing the tracking # from the label and that a receipt would not be given due to monies not being collected. I monitored the UPS tracking online for over a week and still the package did not show it had ever left the UPS store. At that time I began making phone calls to inquire about the status of the phone. I was told by the UPS Store that the package had been retrieved by the UPS driver on feb 17th and that he should have scanned the package upon receipt and didnt. Needlesss to say, this started a 4 month trip to hell for me. TMobile has never to date received the box, or so they say. The package has never been scanned anywhere; the UPS Store said they released the package to the driver. round and round and round and round in circles I go... with everyone between the time it left my hands to present throwing up their hands telling me that it's my responsibility to pay 352.76 for the loss of the phone. REALLY!?!?!?!?!?!?! How the Hell is it my responsibility to pay for a broken phone that was lost by UPS??????????????????

Very Poor company a lot of lies for 2 month s I call and ask them to block my international line they say they did because someone use my phone to call over see, the month after my bill was still very high I call they say International calls I say I block they say we do not see the block I required again to block, one month later the same problem , so this time I took notes and name and date and I am going to watch , also they always add more and moreI was 15 years by verizon wireless and change because I tough is cheaper BS ............they are more expensive and I have to say services was much better in verizon wireless and also you always could talk with the customer service, but this Tmobil they service is India or Indosnesia they don't speak english well and never resolve any problem I can't wait to go back to verizon wireless

T-Mobile is rediculous as in store management holds no authority to rectify mistakes, and can not even speak to customer service for you. Customer service is rude, non cooporative, and plain stupid. As I spent yesterday on the phone over two hours at home with customer service finally telling me it was a in store issue. At the store I spent well over three hours with customer service again, who wouldn't listen to me at all. While store manager went through my entire account finding numerous issues, like charging me for four lines instead of three, charging for local as international calls with roaming, when I have unlimited, charging data usage for a phone without internet that can not even receive picture texting. I let some idiot talk me into a plan in March of this yr, instead of thre pre pay flex plan. Wow what a fool I was. At that time I paid 350.00 in advance as I wanted to avoid the monthly burden at least until May. My plan is 128.00, though March was pro rated at 92.00 Currently I can not even find where my 350.00 went to they keep saying deposit fee's which I paid in cash in store as well. My account has been suspended over a week already stating I owe them 159.00 for last month and my new bill is 258.00 on a unlimited everything plan for two of the phones and the other, is back up phone. On top of this I paid 258.00 for down payment on son's phone as there no longer free plan or not. I was still in the store two hours after closing with the store manager, who couldn't beleive how customer service agents wouldn't even listen let alone help me when the entire time he and I looked over the paperwork together in black and white, but he couldn't do anything at all. Now I've spent 550.00 owe 350.00 more for service and 400.00 for the phone, and accounts suspended and it's only 8 weeks into it. I want to know why T-Mobile would tie the managements hands when I have black and white proof and expect agents who don't know you or your service and can't see anything except the info you want to dispute. So how can they fix anything not knowing anything. T-Mobile needs to put it's customer's first and quit playing games with our financial and social lives. I have no idea what to do next, as there entire systems makes me want to throw up..

POOR POORER POOREST. OF SERVICES &the CUSTOMER CARE! JUST CANCELLED SERVICE..... OH BTW THEY DO NOT HONOR THE WRITTEN WORD... HAD TO DO THIS ORALLY... FURTHERMORE I CAN NOT GET A WRITTEN CONFIRMATION.. ONLY THE FINAL BILL WILL ALLEGDEDLY SHOW THIS... AND THAT COME A MONTH PLUS AFTER SERVICE ENDS T MOBILE U SUCK!

As a long time customer of T-Moblie; While Shopping in the Concord Mall in Delaware,a T-Moble representive approached me with a special discout for up grading my phone. I told him that I had an account with them already. The T-Mobile manager checked my account said that I could get this specail offer for a rebate today only as a long time customer. However, on April 20, 2012, I received a letter from the T-Mobile Rebate Center stating that I was ineligible for a rebate, because my cell # was not eligible for a handset upgrade, and the discount may have been given at time of the offer. There was no discount given at the time of the transaction on February 19, 2012 or any other offers. The T-Mobile the manager apparently committed fraud in order to get a sale and the new hire representative gave the incorrect plan. Now, I am in a 2 year contract and have to pay $200 to terminate the T-Mobile account.

GOD DAMMED OUT SOURCING IS RUINING THIS COUNTRY....I AM STILL ON HOLD FOR A SUPERVISOR - 45 MINUTES!!!! I was hung up on after asking for a supervisor twice!! BIANCA was the person I spoke with in financial care today at 12:08 NYC time. When i asked for a supervisor, she told me to "call back if i want to". These foreigners know how to take your money without any problem or inconvenience. Almost lightning fast! SHAMEFUL SHAMEFUL SERVICE. I WILL NEVER USE T-MOBILE AGAIN !!

I would NEVER consider T mobile.On Sun Apr 23,2012 I ordered a phone,after seeing how bad the overage was I called next day,Mon apr 24 @ 8 am when T mobile opened.I told them don't send phone,they said they had to they said don't sign for it when it comes I will get full credit,just got off phone with T mobile they said they were going to research it,by the way I have called them once a week for the past 3 weeks to resolve this issue,so I am disputing the charge on my credit card.

Have you heard that T-Mobile is closing seven call centers around the country, and putting 3,300 people out of work -- even as the company outsources work to Asia and Central America? A tagline in T-Mobile’s latest commercial sums it up best: "No More Mr. Nice Girl." T-Mobile isn’t play nice when it comes to supporting American jobs or supporting their employees. If you want to know what T-Mobile has really been up to, check out CWA's take on their latest commercial. It sets the record straight on T-Mobile's not-so-nice play. http://www.cwa-union.org/notnice

Tmobile extended my contract without my knowledge. I have been calling for 6 months to get out of this but all I get is I can't help you.

They are trying to charge my 1,500 for one month. Of course thier is a problem here. Insted of investigating they cut off my service. Although, my account is paid up to date. They cut me off for the high balance. I can not reach someone that I can understand. I can not get anyone that can speak clear english? Help!!!

I just moved to a new location and do not get signal at all in my neighborhood. It was told to me (by one of the representatives) that Tmobile has the best coverage. Contacted Customer relation and they refuse to let me get out of the contract. I do not get signal in the school where I work either. Being at home with three little kids and no way to contact anyone, it is unsafe. I thought they care for their customers safety. Shame on you T-mobile.

Hahaha... you know what the common theme here is? A BUNCH OF DEADBEAT WHINERS THAT CAN'T PAY THEIR BILLS!! Everyone on here is complaining because they couldn't pay their bill on time. Most companies don't give any grace. You just have to pay your bill (like an adult) and figure it out. It's not the companies responsibility that you can't afford a freaking cell phone. And come on CJ... no bank account? Are you 12?

I have been with this company for 11 years and they have gotten worse every year. You can not speak to an american until to cancel service. I spent 20 years in the military and it wasnt to protect a company that whores it services out to other countries.

I haven't been with T-Mobile long but I have experienced some problems with them and I think they cheated me out of my money because I had $34 on my phone and I checked my balance last night and it said it was $14 now, I was upset because I didn't do anything on my phone to reduce my balance, I have unlimited messaging for a month for $15 and my due date is not until the 3rd of next month, I don't know where my money went on my phone but as soon as my unlimited messaging expires, I'm changing to a different phone company. T-Mobile sucks and I will never go back to them again

I started service with T-Mobile about 3 months ago and it is the worst experience I have ever had seriously. All you get whether in the stores or over the telephone is that I am sorry. They are right about that...they never fixed the problem. Can someone tell me how to get to someone who can make something happen. I need my number or else I would just drop them. I think we should all contact the media and see if we can get some help that way. Do you know of any investigative shows that can help me resolve my problem? And their customer service is awful. All of them read that script like a badge of honor. Not knowing that honor is standing behind what you say.

Tmobile promised me great coverage in my home. They sent me a booster that only made things worse. I cannot receive calls, make calls, and no emergency calls. My 5year old son's school couldnt get a hold of me on two different occasions ( one of those calls was emergency) I am extremely disappointed in this company. I am writing this because I just had a meltdown an hour ago...I spent the day trying to make important calls, pay my bills, and get a hold of my daughter who is at camp. Couldnt get any of those things done. Tmobile does not meet the promises they state in their contract, why should we be locked in to a bogus deal.

i agreed over the phone to a contract and now they give me a whole different contract. i already talked to attorny about this and if anyone is having the same problem contact my attorny cuz the more ppl having the same problem the stronger the case the number is 312-606-05500