T-Mobile Corporate Office & Headquarters

My story is way too long but to make a long story short and a short story shorter, T MOBILE U SUCK! Set up a payment arrangement threw a prepaid card, will never give my reall cc, and it declined. So I went into local store and used as debit and it declined again, however the bank for the card said I was charged twice. Now had to get T mobile to fax a statement of release and ny bank released funds. Done paid right, wrong T mobile claims they never received payment so now I had to fax my statement over to T mobile. Done right, wrong they have yet to credit the extra payment back Plus they applied one payment to acct. but for the wrong amount. I tried calling and speaking with a supervisor but the girl put me on hold and said they were out to lunch. LOL then who was she talking to. I am going to file a complaint with the Washington Attorney General, BBB and the FTC. There is a lot more to this but I think you get the idea. T MOBILE U SUCK! BTW I AM CANCELING SERVICE AS I TYPE THIS BUT I WILL GET MY MONEY BACK!

It has been one hour and 5 minutes and I am still on hold trying to resolve one issue with this company. If you ever get Kim, operator 442159, just hang up an call back. It will save you hours of your time. I actually have a better idea, never get t-mobile service. If it is too late and you already have t-mobile, cancel as soon as you can. Of course they will hit you with charges that a representative informed you previously that you will not have to pay. Yes, they document every phone conversation, but they document the parts that benefit t-mobile, not the customer. I guess it is ok to spend millions on advertising, but piss off a loyal customer for $42.66.

I have always enjoy having T-Moblie as my phone carrier. But in the last week, i have talk to several people about my account, i had made arranger to payment on my account. I called back and cancel the arrangerment and pay the payment with my debit card. The check cancel they still took the money out of my account,causing a real big problem with my account, i had several NSF and every day my account is not caught up they are charging me $5.00. This has really been a bad situation for me.So when i called back i finally was abell to talk to the Finacile Department and they said that they were going to work the situation out and the money will be back in my check account Friday April 13, 2012. Today is that day and it still is not in my account, and they are saying it will take 7 business day to fix it, so everytime they try to switch it over the phone hangup are they have kept me on the telephone for over 40 minitues waiting. T.Mobile has always been at the top of my list for good service. I am so disappointed. Please can i get my money back and my NSF taken carry of.

every month my t mobile bill gets higher and higher and i don't do downloads or 411 calls. i received several text messegs about fees being accidently charged on my account. then when i called they said they would apply charges back but it takes 30 days. they claim to have put a collection hold on my accout so my service would not be interrupted... long story short, they sent me over 10 text messege and over 10 calls saying that i have a past due balance and is subject for turn off today... i called them and was transferred over 5 times. my bill is suppose to be 156 a month. now they are telling me it's 163! im so tired of t mobile keep trying to charge me more than they suppose to. Then they charged me for delivery charges for my phone, but i never ordered it, i went to the store! this is crazy!!! Everyone i spoke to told me a different amount for my bill and they just applied the 30 day collection hold on my account when it was suppose to been done since March 26th. I had proof for everything. All they could say was "i do understand why this would make you upset". REALLY!!!

You would think with all the negative ratings, that T-mobile would try to better their image. I, too, have had a very poor experience with T-mobile. On April 1, 2012, I called to upgrade my service. On 4-2-12, I received a text message that the phone I wanted was out of stock and there was no expected delivery date. I called them, was hung up on twice, transferred to UPS and finally told that it was all a mistake that the phone had been shipped. The new phone was shipped and arrived on 4-4-12. It was the wrong phone. I sent it back and called them. They said they would ship a new phone out immediately. On 4-5-12, I went online to mytmobile.com and found that the phone they shipped was a totally different phone which was not correct either. I called them again and was told to refuse shipment from UPS the next day. I got two text messages the next day telling me that UPS had attempted delivery once at 9:39AM and again at 10:20AM. I know this to be lies because I called my UPS delivery man and asked him to just send it back because it was again wrong. I called them again and was told the correct phone was being shipped. UPS says it it to be delivered on 4-12-12. We will see. I have never received such unprofessional, rude or discourteous service from any company. I have looked at reviews for other companies and they don't seem to be any better. Hey, T-mobile, wake up and listen to your customers.

I would give T-Mobile zero stars if I could. My family and I have 5 lines with t-mobile and we pay well over $300 a month. We have had service with them for many years because we used to be with Airtouch (those were the good ol' days) and then Verizon bought them and it's was down hill from there. We switched to tmobile probably about 5 years ago. Anyway, I decided I wanted to upgrade to the galaxy s2 and my husband went into the tmobile store $313.00 later and that was with a "full" upgrade available, he went over to Sam's Club and found out we could upgrade for half that price. So he took the phone back to tmobile for a refund, it was probably 20 minutes after he purchased it. He was told by the employee at the Roseville, CA location that they would not take the $313.00 out of our account and the employee called some customer service line, read them the card number from our debit card and he said it was all taken care of. Long story short, they took the money and they said it would take 4-7 days for the refund! What!!! So, my husband went to the location the next day, saturday, and when he walked in he was immediately told by the staff they were closed, but the door was open? How can that be? My husband responded and basically said well I need you to take care of getting my refund before you close, so you will need to call someone either a store manager, regional, whoever can help you resolve this but I am not leaving until you do. The employee told him he was not going to call anyone but if he didnt leave he would call the cops. Well the police were called and of course my husband left the store without the $313.00 and nothing to show for it but frustration and anger. The employees in the store told him he needed to leave because they wanted to go home. If I am late on my bill t-mobile will disconnect us in a heart beat but when it comes to helping their cust

I would like to speak with the CEO of T-mobile. I bought my grandson a cell phone in February with the $30.00 card. Since then, he has had a $50.00 card in February and March without any interruptions. This is supposed to be unlimited minutes, texting, and internet. I bought him another card this month on the 1st and today, the 3rd, he got a message that said he had used his talking minutes. I called and spoke to three people and one was a supervisor. She said that because his plan was the #30.00 plan (the original plan back in January), that they could not change because he did not change the plan within the first 48 hours of buying his card. Also,the first card he bought says the plan could be changed at any time without a time limit. I expect to hear from the CEO of this company or I will exploit this disservice to T-mobile's customers. Mrs. Johnson

T-Mobile has been having these GREAT sales lately where you get a "free" phone or tablet and then you just have to send in the rebate form to get your money back. DON'T DO IT!!!!!!!!!!!!!!!!! Having been out of contract for almost 2 years I thought it would be a good time to get a new phone and tablet. Even though I asked to have my phone number transferred to my new phone T Mobile gave me a new phone number and charged me an activation fee and monthly charges and I missed all of my phone calls for two days. Since I didn't like the tablet I sent it back the same day I got it - February 14, 2012 and STILL do not have my $429 back. I have called about 30 times and have been told - it will be in your account within 24 hours, it will take 3-5 business days, then 7, and now its 30 and its been way over 30 - yesterday they said OH we outsourced those, wrote to the BBB and Attorney General and STILL DO NOT HAVE MY REBATE OR MONEY BACK. It took them 14 seconds to take the money out of my account and I have been lied to and transferred over and over. What HORRIBLE service. This week on the radio I heard another promotion for free phones and I could just puke! T Mobile can't even handle the ones they have WHY make more customers angry and frustrated. ZERO is the score I give T Mobile.

very unhappy with t-mobile, we've been with t-mobile for more than 10 years, had a business account with several phone lines, paid thousands of dollars, about month ago we switched to different company, t-mobile charge as ETF for the lines that were out of contract for many years. We tried to contact them numerous of times, calling, sending emails to contractreview team but we have never got any response from them. It is very frustrating.

I had t-mobile for many years then about 2 years ago I cancelled and went with verizon I paid my early termination fee and what I thought was left on my bill come to find out today 3/28/2012 that I apprently had a remianing balance and instead of sending me a bill they sent the balance to collections. Very pissed had they sent me a bill I could have gotten it paid and not had a strike on my credit. I will never go back to t-mobile for this specific reason! It shocks me that it took this long to find out and the only reason that I found out is cause I was applying for student loans so I can pay for my schooling and was denied due to t-mobile irresponsibility of getting a bill to me. I am thinking that they need to really review the billing department and clean house. So to whom ever did not send out the bill to me that works for t-mobile I hope karma gets you in the worst way!!!!!!!

When I first went to T-Mobile the customer service was outstanding, but that was almost ten years ago. Recently I contacted customer service about taxes on my bill. When the customer service representative Sheryl could or would not provide any information I was transferred to Patrick a supervisor. Patrick told me that T-Mobile must charges taxes by area code not billing location and that I had never paid taxes by billing location. this was an outright falsehood. I had paid taxes for over six years by billing location before being changed, without notice, to taxes by area code. US statutes (4 U.S.C § 122(a)(2) and 4 U. S. C. § 124(8)mandate cell phone taxation by the "Place of Primary Use" not by area code. Strangely T-Mobile has two customer service departments: Customer Service which can be reached by 611 or an 800 number and Customer Relations which can not be reached by customers. Should a customer complain sufficiently there is a chance that Customer Relations will contact them. So far in my case, I have contacted Customer Service three times by telephone and one time by letter. There has been no satisfactory reply, written or oral. T-Mobile just ignores their customer's problems and complains unless they choose to respond. Customer Relations has failed to contact me, when requested by Customer Service, several times prior to this tax and legal complaint. So far, this time they have failed to respond to a written inquiry or contact me by telephone. My next steps will be to write to their CEOs in Bellvue, WA and Bonn, Germany.

3/25/12 Having been with T-MOBILE (T), for 10 years, and never late with a full payment each month, this is the terrible service I receive. My Blackberry 8100 MMS picture message service stopped working. I contacted T, and spoke to Technical Service, after 2 hrs of being on the phone trying to fix the problem. I was told to remove the battery pack, and resetting from call center for 5 mins, still not fixed. I was then transferred to a higher level tech service and after another hour of trying to fix the problem, still nothing. A trouble ticket was issued and the rep, would personally be calling me back, once problem is resolved. 3/26/12 10:22:12 AM MST I receive the following text from T. ' Thank you for contacting T-Mobile. Your trouble ticket has been closed as resolved. if you continue to have the same issue, please contact us at 1-800-937-8997. I immediately called back. Notifying T, that the problem is not fixed at 10:33 am speaking to another T. rep from Texas. I was told the picture message software has been out since 2/29/12, and that the situation is CRITICAL, and T is working on it. 26 days later and T is still working on it.. WOW ! I liked to hear T's NON-Critical response, time wise. It amazing T mobile can contact a person electronically, telling the consumer, paying customer, that the ticket is closed out and resolved, when it wasnt. But cannot notify a paying customer that the service we rent doesnt work... Isn't T collecting payment for services not provided and knowlingly doing it? YES! Is this ethical? NO. I was then transferred 26 mins later to Loyalty Dept. Id # 1244235 first initial A. told me we can credit you $4.99 for the month or I can sign you up for an additional 24 month new contract. But no word about fixing the problem, just more money. I asked to be transferred to her Supervisor. 35:21 mins into ph call I am transferred to ID # 01124449 B. (I am told there is NO ONE higher then her). I guess the company is CEO-LESS. I am told by B, that under section 8, paragraph XXX when I signed the contract, it gives T, the right to charge me a monthly fee, even if the ELECTRONIC SERVICE that I am paying for, DOES NOT WORK, T DOES NOT HAVE TO FIX THE PROBLEM, OR PROVIDE ME, money compensation for the service not working, but can continue to charge me a full monthly fee. B then hung up. 11:17 MST A full hour on the phone and still nothing done. I called back, got a male rep from off shore USA. by the name of XSMYSMNEEE. Who cant pronounce his own name. WHY DO WE PUT UP WITH THIS TERRIBLE SERVICE?

I have been a tmobile customer since 2000 or 2001. basically i had depending on customer service rep Or person from retention i had good or bad service. However, lately they are not honoring their Unlock code promise gracefully. Makes a big difference if you spend 6 months a year overseas. Also, their new policy about renewing their contract every time you request a plan change, Even when upgrading.......sort of silly if a customer is with them over 4 years without a contract. By the way, THANKYOU JASON At tmobile retention center, for listening and checking my account Before making a decision and correcting Agent named SHELLY told me I COULD CANCELL MY PLAN ANY TIME I WANT without even listening or checking my account regarding the complaint

I just got a new two years family plan w T-Mobile thru Walmart the contract I signed states my plan is 69.99 for unlimited min txt for both lines and up to 5 gb of high speed data and 30 extra for the 2nd lines data that adds to 99.99 plus rx they got me listed as having two lines 69.99 plus 40 for txt and an extra 60 for data comes to 171 monthly I spoke with an attorney today to find out I can Sue them for breach of contract and they will have to honor the plan I signed so T-Mobile can eat it cuz u can always pay 25$ to unlock ur devise and be issued a good esn att gophone chips work in unlocked T-Mobile phones just saying I got the new galaxy s 2 thinking bout unlocking and flashing to cricket my device runs on both GSM and cdma so who got who T-Mobile got galaxy s2 and a galaxy s 4g for 105$ I came up

Im a 4 yrs customer of Tmobile. never complaint, never make changes, never nothing but pay my bill on time good customer. 3 days ago I just decided to change my plan to the $49.99 per line for 2 lines plan. that kid on the phone didnt even know what Im talkin about. i was like... that special is all over ur local store. he put me on hold and came back after a few mins, told me he found the plan, and switched me to it. 2 days later I found out he put me on this $99.99 plan on both of my phone line. and Tmobiel wouldnt do a dang thing about it. Some supervisor named Russell tried to tell me I have to pay for this $200 fee per line to change it back to the plan I orginally asked for, and then file a complaint hoping they will investigate into it and credit my $400 back. Im a father of 2 single income parent. I cannot afford this. And of coz Tmobile dont give a dammn about it even ur a loyal customer. Ive lost all my confidence with Tmobile over this matter.

I have been with t-mobile from day one. The phone my son and I the pc touch 3 stopped working right. we pay insurance and they gave us use ones. I have had 4 reject phones that have glitches. My son screen wouldnt even light up. They rean out of that and gave us a side kicks. It disconnects if Im on at any length of time, it wont accept my scroll to answer calls. web doesnt work most of the time. They sent me a blackberry and it hold only a 1/3 of my numbers. When I went to t mobile store to change the numbers the staff Dakar and CHris were rude, arrogant and a disgrace to the company especially chris. His behavior so unprofessional and they should never be a supervisor or managerial not even an employee. I no longer want to be a t- mobile customer as it is like they TORMENT their loyal customers, The quality control on the refurbished phones is terrible. The only thing they have righ tis the help they have when ou call about using a new phone but when my phone isnt righ tit is a night mare. I still do not have a good working phone and I cannot remember the ext to the person I spoke to

As a long time customer, I want to know 1st When did the outsource to Manila, happen? I haven't had to call customer service for a long time, but when I did the audio connection was horrible, and the representative couldn't answer my questions with putting me on hold for long periods of time. Usually, T-Mobile will have ad/music during hold, and there was none at this time. This first call lasted 36 mins so I was under the impression I had the transaction done. But I didn't feel comfortable and called back. This second call, lasted 28 mins and this time the connection was good, but the communications between the Customer Service Rep and myself was less than productive. WHAT HAPPENED?? I believe in good customer service regardless of where it's located, but this is not good customer service at all. It appears that the past Great customer service representatives that were apart of the T-mobile company, have been replaced with an outsource service. This is a horrible idea. Not only did the prior CSR service always manage my questions with acceptable answers; they were pleasant and the communications was clear. Not only is the audio line horrible now, but the CSR has a problem with communicating clearly in English. Strange, because most Filipinos speak English very well. I wanted to upgrade my existing service and this was a very frustrating and disappointing time spent on the phone. I called the local store, and was told to come there and they would handle my request. Good thing there's a local store, or I would have cancelled this service immediately. I'm truly disappointed in T-Mobile and I've been a Loyal Customer.

I have been disappointed and deceived ever since I got with t mobile. I purchased a new phone and contract under the impression that I would receive a rebate for my phone within 4-6 weeks it has been five months still nothing mind you the handset I purchased was defective!!!

I have been with T-Mobile for OVER 10 years, longer than they have me on record as. Over the years I have been proded, lured, gimmicked, bribed, offered free, or cheaper, and YES better and more reliable service than T-mobile offered me in order that I might switch to a competitor. I stayed with your company when I was offered free service for months. I could have saved thousands over the course of my being YOUR LOYAL customer. Why did I do that, because of 1 thing, YOUR PRIOR COMITTMENT TO CUSTOMER SERVICE. I purchased the most expensive phones, and paid for the most service and in all that time I even paid monthly for warranty, I only used it to recover MAYBE 2 phones. 2-3 times I had to return phone to get replacement when phone stopped working properly. I even continued to pay for an extra phone for 3 years when YOUR agent told me it would be CHEAPER than dropping one line Last September I purchased a 4G slide phone a with a new contract. Phone #1 sent didnt have what was told RETURNED. #2 didnt have what I insisted I needed on a phone RETURNED(all done by phone because It is difficult for me to get out because of my M.S.)#3 didnt work,RETURNED #4 sent wrong phone RETURNED #5 sent correct phone, not working properly RETURNED #6 sent wrong phone #7 correct phone, didnt work...#6 and #7 arrived within a few days of each other...Ship from Fedex 2 different addresses That tmobile gave me I get tracking numbers,I call tmobile and Tmobile says they cant send out #8 until they have the tracking #s for 6&7 when they arrive on their end. T-mobile located phones, CALLED ME at friends house to say so and sent me #8. I get a call within days of receiving #8 saying i will be billed for #6 and #7 THEY say they NEVER ARRIVED. I told them about my call...NEVER HAPPENED THEY SAY. If it never happened then how did you end up sending #8. Now #8 isnt working properly. But now they are billing me for 2 new phones. I have already paid for one. Now they say, I never paid for 1. #8 still not working, critical email from Doctor just gone after opening, not getting messages for up to 2 weeks after they were made, contacts that T-mobile claims will back up, POOF GONE, email that is critical to medical issues still cant be found. Tmobile billed my credit card with out my permission, while at the same time cashing the checks we sent them. EVERY MONTH since September 2011 until our last bill, I have had to call and at my count have spent HUNDREDS, YES HUNDREDS of hours trying to resolve this. And just when I think I have accomplished this..POOF...back again. Oh yeah, remember the phone, they would not process a return on #8 until #6 & 7 were resolved, and ALL #1-7 all took place within a 4-8 week period. In January i cant take problems with phone, I send phone #8 back, and prepare myself to start all over again......#9 new phone comes, try to load the tmobile back up contacts...nope nothing still has major issues. I am now told to wait until Phones #1-8 are cleared up becasue they are NOW saying, oh yeas we do have tracking numbers but...you didnt put the phones IN THE BOX the boxes were empty. Until i pay for the phones the will not process another return. Now they are saying I have to PROVE I put the phones in the box. I said I have PERFECT PROOF. I have been your LOYAL (DUMB) customer for over 10 years, why would i keep phones that dont work....they had an answer for that. Ok I'm on phone #9 last month calls not coming.....blah..blah...you get the picture. I call, I say i dont want a replacement of 4G, but a different phone I am willing to pay for. they say if I had returned 3 phones in 90 days CONSECUTIVELY i would have qualified, but because i didnt, i have to get another 4G....AND THEN SHE SAID THE MAGIC $9.00hr schpeel...well "who knows you MIGHT GET LUCKY WITH THIS PHONE, THIS MAY BE THE PHONE THAT ACTUALLY WORKS". Refuses, to allow me to PURCHASE, different phone, Refuses to acknowledge how if T-mobile had done their job i would have been within the window of 90days. And the best of all when the 1st person on phone I asked what the requirements were for exchange she said, Laughing, "that changes practically daily, i cant tell you". I left specifics over the past months out of hours of being left on hold, never called back when I was told I would get a call back, I was actually cursed at by one worker, when I politely told her I refused to go over issue with her, only to know I would have to do it again, and again, to others up the line. I have spent HUNDREDS of hours on this issue.

I was a T-Mobile customer for approx a year and a half, I was relocating to a different location in Arizona due to work. The location I was moving to had absolutely no coverage and was told by a customer service agent that I would be able to cancel the contract with bo penalties, due to the fact that there is no service at that location. Long story short, I did cancel and gave the new address. It turned out to be that it did not work in the new place and moved back into town. Well a month ago I received a call from RPM Collections, which the guy was a total d#@k, and said that I owed $700.00 and to man up and pay it. I told RPM the situation but would not hear anything I had to say. Its been over a year that I cancelled with T-Mobile and I dont have any paperwork (i only keep records for a year). Ive been trying to get a hold of someone from T-Mobile but have been unsuccessful. Does anyone know who to call or am I shit out of luck with this? Pls email me gersal2010@yahoo.com