T-Mobile Corporate Office & Headquarters

I am so disappointed in this phone. I bought mine out right for around $250 and I complained about it right away but did not get it to T Mobile to get a new one and I am on a pay as you go plan and I pay every month but it is the cheapest rate for me. Anyway it has been in for service twice and it still won't hold a charge, has had several battery replacments and a new mother board they said. I need to send it in again but I don't want it. Is it so hard for them to believe that it could be a bad product? That happens even in good companies. I am so upset with both T- Mobile and Samsung for not fixing this once and for all. I have been a loyal Samsung customer but I am fed up. So now I have my home on the market and my mom is in Hospice care and I have no reliable cell phone. I don't understand people not standing behind their product. The person above me is right to the ring volume is to low. I have tried to find my way to the top people but either I have spoke to them and they don't care or I have been lied to. They think I want a new phone for free. I hate change if I had my way I would still have my 5lb Nokia the best phone I think I ever had. I hate change I am a recent widow and this was a lot of money for a phone that has been a headache almost right out of the box. And now I am stuck with it as I can't afford to buy another phone. I really want to switch to Verizon they don't ever leave their customers without a phone not even the pay as you goers who by T-Mobiles own admission are treated like second class.

T Mobile customer service is the worst by far. I cancelled my T-Mobile service to sign up with another provider. Since the cancellation I have received numerous bills and have not been able to completely close the account. On about my 4th call to customer service I was told my final bill was about $300.00+. I did not agree with it but paid it anyways. Then another bill came for $21.67 for recurring charges and a late fee on top of that. After an hour on the phone and no resolution T-Mobile is still stating that I am responsible for it!!! Out of fear for credit reporting I have paid it again. T-Mobile is the worst company I have ever dealt with and will tell everyone that I know....Nobody should ever trust or utilize T-Mobile....A true scam artist business...

I have been a T-Mobile customer for 12+ years. I use to work for their S. Regional Office under Paul Cole, T-Mobile's VP of Devices and Accessories. I was happy with the service. Then one morning, Aug. 6th. 2011, Chris from the sales dept. called me and suggested that I change to the $49.99 Unlimited everything plan. I asked if I was eligible for a discounted handset upgrade (as I received one with every contract renewal), he stated that I would be eligible on Nov. 6th. I accepted the offer and at the end of Nov. called in to place my handset order, only to be told that the plan that I was moved to wasn't eligible for one. I contacted the contract review dept., who simply stated that I renewed my contract and avoided my questions about what the sales rep told me. I asked for the sales call audio to be sent to me so I could have it reviewed by a third party, but they refused to send to me. Because of the lack of customer service on this issue, I fulfilled my original contract and switched carriers. Once I did this I received a collection call every 30 minutes to pay my final bill. I attempted to log on and pay, but was locked out. The next collection call I received they gave me the final balance, and told me to pay at a retail location. Later that day I did just that. Today I received a bill with an early termination fee of $400 and and service charges through 2/27, even though they disconnected the phone on the 3rd. I guess I will be filing a claim in small claims court next week.

T-mobile customer service suck a spoke to several customer service rep.Trying to fix the charge that was add to my bill. one the rep stated to that she going handed this issue, because i spoke one rep that felt that charge should not be fix and stated that it do matter it is what t is. the one rep that tryed to help me another rep stated that that person do work here. i have the that rep id and the other rep id number that did not help so if i have everyone rep id number would have the rep id that did try to help, but that ok t-mobile million dollar would to take 200.00 dollar from a single mother 4 but i am going to write the corporate office to let the company know that forgot that customer was the one that made t-mobile a million doolar company and the customer also going to be the one that would take it down, but t-mobile do not take care there customer.

T MOBILE SUCKS!!! We left Verizon for T Mobile because the price was right...well, we were lead to believe that we would have coverage in our area. Come to find out we have NO COVERAGE in our house!!! That can be a problem. We have only been with T MOBILE since February 11th. We missed the 14 day "buyers remorse" period and the only solution is to get smartphones with the Wi-fi. To pull from our Wi-fi...but hey where we live....NO Wi-fi....their solution...hand phones over to people who need them and then we won't be charged...WTF? But for the low low price of $400 we can cancel our contract....UGH!!

T-Mobile is the WORST WIRELESS PHONE PROVIDER I HAVE EVER DEALT WITH!!!!!!!!!!!!!! I have never felt so scammed over and over and over before. I feel helpless fighting such a huge company!!!! They keep adding data for $30 on 2 of my lines that I did not order!!!!!!!!!!!!! They say it was promotional, but they won't take it off!!!! I am to the point where I want to get rid of them so bad, but they have you scammed again by making you sign a 2 year contract when you purchase a phone. Why is it that such big corporations can get away with illegal activity??????

I am writing to you in regard to a long standing problem that I have had with your billing department that led me to firing your company as my wireless provider due repeated breaches of contract. The problem with my account began in late fall 2010 and culminated in the beginning of the New Year. In the fall I had spoken with an associate about switching my contract to unlimited talk for my teenage daughters to avoid costly overages. The associate that I spoken with assured me that the proper changes had been made to the correct accounts. Days before Christmas as I was checking by bank account before heading out to do Christmas shopping I saw that your company had take over 300 dollars from my account which made any shopping impossible. After speaking to several associates I was told the overage was a mistake and they were very sorry; this was the first breach of contract. Their apologies did little to help the situation that they put me in during the holidays. Yes, the last of the many associates I spoke to that evening said that if I gave him my bank account number he would credit my account and the credit would appear in 5 to 7 days, to late for any Christmas shopping. I argued that my account was on record and should be accessible for a credit as easily as a debit to which he replied ‘no’. The credit did hit my account on the following month however the changes to the account did not. Again I was faced with overages; this was the second breach of contract. I have never had any problem with the service that I have received from your company or the competency of the associates however these events have led me to believe that your company is not capable or worthy of my business. Had I personal not lived up to my end of the contract I could understand imposing a hefty penalty, however I was prepared to faithfully uphold my end of the contract and trusted your company with my bank account information, and to accurately bill me each month. After the second error I felt that I could no longer trust T-Mobile and their billing and accounting abilities. In my last conversation I explained the issue again to several more associates who all spite out a rote apology while promising that it would never happen again. These promises seemed rather hollow after the degree of errors I have been subjected to on a monthly basis. At this point I simply wanted out and felt that since a breach of contract had occurred twice by T-Mobile they would admit that my complaint was legitimate and graciously allow me to leave. After I had spoke to the last associate explaining once again the ongoing problems and my request, he said nothing of a penalty and gave the information that I would need to transfer my account. I am more than willing to pay the amount for partial service, however on this current billing statement that also seems to be incorrect. I asked that tmobile take into consideration the circumstance that I have faced and the financial hardship that it caused and remove the 600 penalty that was placed on this account. I certainly would not have left T-Mobile had I believed that these errors would be corrected as changing providers was another expense that I could not easily afford.

I have been a long time customer of T-mobile > 10 + years.In the past I have not had any significant issues with customer service.I just recently renewed my contract with their recent offers for free phones.Before agreeing to renew my contract, I contacted the customer loyality department and thoroughly went over the costs. Then I spoke with a supervisor just to verify all information that I had received from the initial rep.Just recently, I reviewed my account info. and found out that the prices that were stated when I agreed to renew my contract where higher than what I had agreed to. I contacted the loyalty dept.and spoke with another supervisor who was absolutely useless. I then asked to speak with his supervisor and he stated it would take up to 48 hours before anyone could return my call. I am a very thorough individual and I was lied to about the total costs. I am in the process of filing a complaint with the Attorney general and the BBB. This company cannot get away with fraudulant practices!

Fuck t Mobile.they can blow a big fat one

I CANNOT BELIEVE HOW HORRIBLE T-MOBILE IS. I HAVE BEEN WITH T-MOBILE TWO MONTHS SHY OF TWO YEARS AND THE WORST THING I HAVE EVER DONE IS CANCEL MY VERIZON SERVICE AND CHOSE T-MOBILE. THE SERVICE IS TERRIBLE. MY PHONE RECEIVES TEXTS WHENEVER IT FEELS LIKE AND USUALLY IT I WON'T GET THEM FOR A COUPLE OF DAYS THEN ALL AT ONCE MY PHONE WILL RECEIVE ONE TEXT AFTER ANOTHER. LIKE TEN OR TWENTY IN A MINUTES TIME. I CANNOT WAIT FOR MY TWO YEARS TO BE UP. I AM THE WORKING POOR AND AM NOT GIVING T-MOBILE THE SATISFACTION OF CHARGING ME THE ONE HUNDRED AND SEVENTY-FIVE DOLLAR FEE PER PHONE. I HAVE THREE LINES AND THEY CAN EAT IT BEFORE I WILL EVER PAY THAT! I HAD TO CANCEL MY INSURANCE BECAUSE IT WAS A WASTE. WHEN I NEEDED A NEW PHONE FOR MY DAUGHTER AND MY HUSBAND OVER THE COURSE OF THESE TWO YEARS WE WERE TOLD OUR PHONES WERE NOT COVERED FOR WATER DAMAGE OR THE FACT THAT MY DAUGHTERS PHONE WOULDN'T CHARGE. AFTER MANY COMPLAINTS AND STORE VISITS THE T-MOBILE MANAGER STATED THE BEST THEY COULD DO WAS OFFER US SOME CRAPPY CHEAP PHONE! NOT EVEN AN EQUIVALENT. AND WHAT WAS WORSE IS THEY TOLD US WE HAD TO PAY FOR THEM! SO WHAT WAS I PAYING INSURANCE FOR! I CAN'T WAIT TO GO TO AT&T. AT&T SHOULD HAVE BOUGHT THEM OUT!!!! T-MOBILE DOES NOT UNDERSTAND WHAT IT MEANS TO HAVE LOYALTY!

BACK AGAIN!!!!!!!!!! SO HOW BAD IS TMOBILE.. WELL HOW WOULD YOU LIKE IT IF A COMPANY THAT YOU SET UP A PAYMENT ARRANGEMENT WITH DECIDED TO ILLEGALLY AND CONTINUOUSLY CHARGE YOUR BANK ACCOUNT.. AS IT STANDS RIGHT NOW I HAVE NO ONE WHO CAN GIVE ME A STRAIGHT ANSWER BUT THIS IS CURRENTLY WHAT TMOBILE HAS DONE TO ME AND MY FAMILY!!!! I SET UP A PAYMENT ARRANGEMENT LAST MONTH WITH A WOMAN IN FINANCIAL CARE. AFTER PAYING THE INITIAL AMOUNT TO SET UP THEE ARRANGEMENT SHE ASKED ME HOW I WOULD LIKE TO TAKE CARE OF THE REMAINING AMOUNT, I TOLD HER I WOULD BE GOING INTO THE STORE TO MAKE THAT PAYMENT. AFTER PAYING THEM ON THE 26TH IN THE STORE AS I AGREED TO DO.. TMOBILE DECIDED TO DIG INTO MY BANK ACCOUNT ON THE 30TH AND CHARGE ME THE SAME AMOUNT THEY ALREADY RECEIVED FOUR DAYS PRIOR. SO OF COURSE AS I DESCRIBED IN MY PREVIOUS COMPLAINT I AM THE WORKING POOR AND HAD EXACTLY FORTY-SEVEN DOLLARS IN MY BANK ACCOUNT. I WROTE OUT THREE CHECKS OF PAYMENTS FOR BILLS TWO DAYS AFTER PAYING TMOBILE IN THE STORE TOTALING FORTY-FIVE DOLLARS. THE CHECKS WENT OUT AND THEN TMOBILE HELPED THEMSELVES TO MY BANK ACCOUNT WHICH IN TURN BOUNCED ALL MY CHECKS. I HAD NO MORE MONEY TO COVER THESE CHECKS OR TMOBILES HORRIBLE MISTAKE!!!! WHEN YOU LIVE PAYCHECK TO PAYCHECK THERE IS NO COVERING OTHER COMPANIES MISTAKES! THESE BILL COLLECTORS WILL NOW NOT ACCEPT ANYMORE CHECKS FROM ME, EVER. AND ONE OF THEM WAS A CREDIT CARD PAYMENT WHO I AM NOW ON BAD TERMS WITH THANKS TO TMOBILE!!! CURRENTLY WITH TMOBILES OVERDRAFT FEES AND MY BANKS FEES OF HAVING INSUFFICIENT FUNDS PER FIVE BUSINESS DAYS I HAVE A BALANCE OF NEGATIVE THREE HUNDRED AND FIFTY DOLLARS. THIS WAS LAST MONDAY. SO WHEN I CALLED TMOBILE ON ALL THIS DRAMA AT THE VERY BEGINNING OF THIS MONTH MY ANGER FLARED ANEW. FIRST YOU CALL AND HAVE TO EXPLAIN YOUR STORY TO THE MANY CSR'S YOU GET PUT THROUGH TO. THEN EVERY TIME I REQUEST TO SPEAK TO A SUPERVISOR MY PHONE MYSTERIOUSLY HANGS UP AFTER BEING ON HOLD FIVE TO TEN MINUTES AT A TIME.. WAITING TO SPEAK TO SOMEONE. FINALLY I GET A SUPERVISOR WHO TREATS ME LIKE A CRIMINAL AND A LIAR. NOT TO MENTION HOW RUDE SHE WAS.. AND HERE I WAS THINKING CUSTOMER SERVICE REPS AND SUCH WERE SUPPOSED TO BE LOYAL AND RESPECTFUL. SO I TELL HER TO LISTEN TO THE RECORDING OF THE PAYMENT ARRANGEMENT AND SHE SAID AFTER THEY DO I WOULD RECEIVE A PHONE CALL. IT IS NOW THE 21ST AND DURING THAT PHONE CALL I HAVE CALLED BACK SO MANY TIMES TRYING TO GET SOME ANSWERS AND SOME HELP. DURING ALL OF THIS MESS I WAS CHARGED A SECOND TIME ON THE 7TH. I CANNOT BELIEVE THIS IS HAPPENING. TMOBILE IS A BILLION DOLLAR COMPANY. I DO NOT HAVE THE FUNDS TO COVER THIS MESS AND I AM STUCK BETWEEN A ROCK AND A HARD PLACE. AM I TO LET MY BANK ACCOUNT CONTINUE COLLECTING FEES. AND WHY IS IT SO HARD TO GIVE ME A PHONE CALL! TMOBILE CLAIMS WE ARE ALL LOYAL CUSTOMERS AND THAT THEY APPRECIATE OUR BUSINESS. SO THEN WHY DO I FEEL THE OPPOSITE. WHY DO I FEEL LIKE TMOBILE ARE CROOKS AND THEY WILL LOSE SO MANY LOYAL CUSTOMERS. ASIDE FROM GETTING A LAWYER I AM NOW CONSIDERING TAKING THIS TO THE MEDIA. I HAVE MY BANK STATEMENTS AND ALL OF THESE BAD COMPLAINTS. ALL I NEED IS MY LAWYER TO COLLECT ALL THE PHONE CALLS MADE! I HOPE THIS HASN'T HAPPENED TO ANYONE ELSE AS THIS IS EXTREMELY UNFAIR AND WRONG. ALL WHO READ THIS.. KNOW THIS IS HOW LOYAL CUSTOMERS ARE TREATED!!!!!!!!! I WILL DO WHAT I NEED TO FOR MY FAMILY TO GET JUSTICE. THIS IS JUST NOT RIGHT.

BACK FOR MORE!!!! ONE THING I FORGOT TO MENTION IN THE DRAMA OF TMOBILE ILLEGALLY CHARGING MY BANK ACCOUNT TWICE WAS HOW THEY ALSO CHARGED ME FOR THE INSUFFICIENT FUNDS IN MY ACCOUNT ON MY TMOBILE BILL!!!!!! I'M LIKE "ARE YOU SERIOUS"!!! TMOBILE ALREADY SCREWED UP OUR LIVES, PUT US FURTHER IN DEBT, CANT GIVE ME A SIMPLE PHONE AND NOW I HAVE TO FURTHER PAY THEM FOR THEIR MISTAKE. THIS IS INSANE!!! I AM A CHRISTIAN SO I DO NOT US THE WORD HATE.. HOWEVER I STRONGLY DISLIKE TMOBILE!!!!!!!!!! AND JUST A QUESTION FOR WHOEVER READS THIS... I AM NOTICING SOME OF YOU GUYS ARE ALSO ON THE SAME LEVEL WITH STRONGLY DISLIKING TMOBILE BUT HAVE GIVEN THEM FIVE STARS!!! IS THIS SIMPLY YOU ALL ARE IN SUCH A RAGE LIKE MYSELF AND DO NOT CHANGE THE 'YOU RATING' DROP DOWN BAR. IF YOU ASK ME I THINK THIS IS THE ONLY WAY TMOBILE CAN GET FIVE STARS FROM ANYONE... DO YOU ALL NOTICE IT IS AUTO SET ON FIVE STARS AND YOU HAVE TO SELECT THE DROP DOWN TO SELECT A DIFFERENT RATING. NOW THAT IS SOME VERY SNEAKY STUFF!! PLEASE TO YOU ALL WHO READ THIS.. DO NOT GIVE TMOBILE ANY MORE POWER OVER US!!! THEY DO NOT UNDERSTAND REPECT, LOYALTY, CARING OR EXCELLENCE! MAKE THE RIGHT RATING SELECTION!!!!

EVERYONE ITS ME AGAIN. IVE BEEN READING THE COMPLAINTS AND WE ALL NEED TO STICK TOGETHER IF WE ARE TO GET ANY JUSTICE!!!!!!! AFTER GOING TO THE BETTER BUSINESS BUREAU WE SHOULD ALL TAKE IT TO THE MEDIA!!!! WE CAN'T LET THIS STAND... AND WONT!!!!!!

I'm very upset about the customer service I received in one of your stores. Yesterday I stopped by the store in Long Beach, CA on Carson & Cherry. I came in to buy a screen cover or/and a case for my mytouch 4g slide. A saleman came and asked if I need help. I asked him if these were the screen covers they had he said yes. So I asked him about cases. He showed me where the cases are and there were only two to choose from, a purple one and a black one. I choose the purple one and so he took me to the counter to ring me up, he asked for my phone to put on the case. The first case he tried on, he said he had to take it off because he put the wrong one on first...being really sentitive about my phone being scratched I aske him if it was going to scratch my phone. He gave me a dumb face and with attitude, he said "why would it scratch the one?" So he continue to put it on but noticed that it was broken. So he went back to the case rack and brought another purple one. He tried that one and it was also broken. He let me know that little kids come in that broke this by accident. I was really understanding about that so I was willing to wait. He went to the back and got another purple case. He put it on and but seems to still have problem with the back piece. He finally put it on, so I thought....he rang up my total, I paid, got my receipt and left. While driving home I grab my phone to call my babysitter but noticed the back phone case wasn't on all the way so I checked it out and it turns out that this case was also broken and there was a scratch on my phone from where he was pushing the case in. I was almost at my babysitters house, I decided to turn around and come back to the store. I was waiting in line for a while because there were a few customer, I didn't mind. Finally I was helped, it was another worker by the name of Zee. I let him know I was just there and I bought a phone case but it was sold to me broken and my phone have been scratched. I let him know I just received the phone the day before. So he took out the back case and tried to put it back on. I told him there's a broken piece its not going to fit correctly he still continued to do it. I even told him I don't even want a case anymore because all of them is broken!!! He asked what I wanted...I told him just give me the black case instead. So he went to get the case and the other worker that first helped me asked what happened. He told him that the case is broken and that I said he scratched my phone. He came straight at me and yelled "iI SCRATCHED YOUR PHONE?" I told him yes and shown him where. He saw the scratch and kept trying to rub it off and told me that it wasn't a scratch...Zee came back with my case and rudely asked if I would like to put it on myself. I told him yes. He fixed the transaction receipt and gave me one and I left really angry!!!! I'm not asking for a new phone, all I want was an apology. Even though he didn't think he scratched my phone at least apologize for the situation that I had to drive all the way back and exchange the case. If he was paying attention and not trying to rush me out this could have been prevented. I'm paying almost $30 for a case when I can go to everycounter store or swapmeet to buy the same case for less and better customer service. They need better training at customer service. I was so pissed off that I wanted to change phone company asap but I love the service but not at that store. I would never go back to that store and I will tell all my friends and family to go somewhere else.

t-mobile call centers are a disgrace. why does a company like t-mobile put there customers at the bottom of the list. the people in these call centers are not knowledgable on any subject.. they just read the script. the responces in most cases does not cover the question. do not try to get a supervisor or any one at corp. they just hang up on you. we should all join together and drop t-mobile.

I have had t mobile for seven years but in the last year I have had more problems than I have ever experience with any service company in the past. I have had charges on my service that are an explainable....contracts that I didn't agree to.... My phone bill is supposed to have been$80+ taxes I pay an avg of 180$ a month...this is a rip off.....there is a way to make money but cheating your loyal customers shouldn't be one of the......

I know exactly what everyone means. Signing up with T-Mobile was the worst decision I could have made. Now they are saying that I have upgraded my phone...last year...and I just found out about it this month. Now they have extended my contract until next year. I didn't upgrade my phone. I have talked to numbers of "customer representatives" and nothing has happened. They are unwilling to give me any proof that it was me that did it. They are unwilling to tell me where I supposidely did this transaction, and are telling me that I am screwed another year with them. I will be calling them daily until they fix this because this is not the first problem I have had with them in regards to my phones. First some ladys name is showing up on my caller id for my phone..some lady I have no idea who she is..And second the second phone on my contract the voice mail was being forwarded to a verizon voicemail. T-Mobiles responce was oops, we're sorry. *ucking Scam Artists! Everyone avoid T-Mobile at all costs!

I have been a very loyal customer to T-mobile for approximately 7 years and all I am trying to do is get a replacement phone for my moms account that is a phone that she can use. I have talked to 4 different people as of now on the phone and gone into the T-mobile store a minimum of 3 times for the same issue about this phone and for some odd reason noone can seem to assist me with getting a phone that works for the 904-376-5088 phone number. I have been more than patient at this point with this company but my patience is now wearing a little thin. How can a company that all they do is sell phones not be able to get me a phone. I am at the point in which I am going to go to the Better Business Bureau about this. And now I am on the phone with yet another representative who tells me that I cannot get the type of phone that I want. This is absolutely ridiculous and a waste of my time. Now my mothers phone is dead and I cannot contact her and she has Cancer and I have to be able to check up on her when I am at work. I am very upset and I am at the point that I am about to go to another cell phone carrier, not pay your bill but simply allow it to go on my credit and not care and just wash my hands of this entire deal. I have been a loyal paying customer for years and this is how you treat your customers. It is not fair what so ever. It is clear that you are not concerned about your customers. When I get through with this letter I am now going to contact the Better Business Bureau. How is it possible that a phone company that only sells phone has at this point made it impossible for me to get a phone. I am beyond livid at this point. And I am franly tired of talking to everyone at tmobile but someone that can help me. You guys suck!

I have been a very loyal customer to T-Mobile for over 7 years now and all I have been asking for is a phone that she can use to make calls on and that makes her happy instead of hearing her complaining for almost two weeks now about the cheap phones that she has had to use. I have at this point and time talked to a minimum of 5 people within the T-Mobile customer service line and visited the store no less than 4 times since last week. Needless to say I believe they all know me by name at thing point but I do not care because I will not rest until I get some type of satisfaction with this phone issue and for my troubles with your company that could have been resolved within that same day if that were your resolution. Unfortunately no one has been able to help me and every time I talk to one person then they transfer me to someone else who is not able to help me either. I feel that I have been more than patient with your company and more than fair. I am getting ready to go on a T-Mobile boycott very soon if there is no resolution because my patience is wearing very thin at this point. Today I have yet talked to another unhelpful employee who when I asked for a manager they told me that ALL of the managers at TMOBILE are in a meeting and they should be calling me back in about a half an hour. Well it is now 5pm and the call I placed to the 1-80 number was at 11:45am. I have still not heard anything from them about this phone. At this point I am ready to cut my losses and switch to another phone company as there is nothing worse than going to a phone company, who sells phones for a living, and not being able to get a phone. I am about to call Ken Amaro on the news station if I do not get this resolved and get a better phone than this. I am not paying my bill and I will go back to using a pager if I have to rather than continue to be stressed out behind some idiosyncrasies with your company who has made thousands of dollars off of me and my service for over 7 years. I used to love you guys and brag about your service and how I have never had any problems. Now my heart is heavy because you turned out to be the cheating boyfriend that I thought loved me back. This is awful and I don’t want to do but I will move on and let my heart heal with another company if we do not come to some type of resolution. I have already emailed the corporate office and the better business bureau. The rest is up to you because I will not quit. I can guarantee that I can keep this going for as long as it takes. Oh did I mention that the phone ending in 5088 belongs to my mother who has BREAST CANCER and I can’t even call home and check on her like I always do. I am going to pray that God gives you the heart to help me and prevent the entire company from going to hell in a hand basket!

This is the most horrific decision I've ever made , the switch to tmobile. What a scam , customer care... Ha they can't help if they're helpless!!!! So who is in charge at tmobe??? I know I want to speak with someone who can actually make things happen. 4 months and you guys still can't even get my bill right and we signed a legal and binding contract....