T-Mobile Corporate Office & Headquarters

I am having tremendous problems with cust service, with my phone -Samsung Galaxy, and with T-Mobile in general. Am a customer for 7 years. This year is the worse.

yes they lie...i walked into store becuz tmoble kept textin me to tell me due for an upgrade... so i spent 2 hours listenin to my options and what kind of $$ i need for depoist....so a week later i come bk to store with my depoist money ready to buy....offcourse the guy i spent hours with goin over everything.. he was not there so i dealt with another person at store..{fort & euraka location}..and she tells me inorder to buy the phone i have to upgrade my plan.. i told her sure.. if i buy the phone...// she kept askin me the same questions i already went over with the guy...and she tells me we have to change to value plan..but she still had not rang up my phone..now my plan is changed and she finally rings up the phone and she wants a larger depoist then the guy told me... so now i cant buy the phone becuz i dont have enough money...but now she already upgraded my plan..that i didnt want.. i just wanted a new phone...so i have been callin since May to get this matter taken care of and ofcourse theyve locked me in to another two year contract..but my phone does not work so another contract doesnt help solve my problem.. oh ya an i had to buy a warrnty for the new phone i didnt buy..but that dosnt cover my old phone..how screwed up is that!!!! ofcourse much more to my story.. lets just say DO NOT ...DO NOT GO WITH TMOBILE!!!

I NEED HELP, MY DAUGHTER PURCHASED A T-MOBILE PHONE SIDE-KICK FOR OVER 450.00 DOLLARS. I WENT WITH MY DAUGHTER 21 YEARS OLD TO PURCHASE THE PHONE AND NOT KNOWING THAT T-MOBLIE WAS SELLING BAD PHONE'S. WE HAVE HAD NOTHING BUT PROBLEMS WITH T-MOBLIE AND THE BAD PHONE WE WERE SOLD. FOR THE LAST YEAR WE HAVE HAD THE PHONE REPLACE 4 TIMES AND NOW GOING ON A 5TH PHONE AFTER THE PHONE HAS FAILED ONCE AGAIN. I ASK OF YOU HOW WOULD YOU FEEL IF THE PHONE YOU PURCHASED FOR 450.00 DOLLARS WOULD NOT PROVIDE YOU WITH QUALITY SERVICE. I HOPE YOU CAN HELP ME IN FIXING MY YEAR LONG PROBLEM WITH MY T-MOBILE PHONE AND LOOK INTO IF YOU CAN GIVE ME A DIFFERENT PHONE THAT COULD BE RELIABLE. MY PHONE NUMBER IS 714-597-0712.

My attorney is going to be contacting T-Mobile...LIARS. I went to a phone store, they rebooted my phone back to factory settings (after taking the memory card out), but when I got home, ALL of my paid for apps were gone. I called customer service, said to repay for all of the apps and that I would be credited ($400 worth). I couldn't download all of them so I called again and was told they would only credit me $20! After pitching a fit, they agreed to reimburse me $150, which is less than the apps I paid for a second time. They can look at my bill and see that I did in fact pay for ALL of the apps. Now the apps are missing from Google Play. Had to call CS six times, got disconnected four times, and waited for 50 minutes to talk to a supervisor. I have the name and ID number of the rep who told me to pay for the apps again and that I would be credited the full amount for all 300 plus apps...they don't care. Now, I'm contacted my attorney who is writing a letter. I'll sue, not only for the lost money, but the $100 for apps I paid for on my personal debit card, attorney fees, and my lost time from working to take care of THEIR mess. NO INTEGRITY, NO CONCERN...totally unprofessional and TOTAL LIARS. SHAME ON T MOBILE.

They finally sent a rebate card out after 5 months of waiting that is NOT even valid!

This is the biggest piece of shit company I have ever had to deal with!!! Come back from Afghanistan with a random phone line I have never seen before added to my account, and it's been charging me $100 extra a month the entire deployment! Now my bill is run up and over do $500?!?! And now they tell me to cancel the line I didn't add in the first place for $200 and pay them $500 to activate my cell phone??!!! How about you give me back over a thousand dollars you fucking scam artists!! I 2nd a major suit this company is full of shit.

I have no contract, I cancelled my service. They keep billing me. I have to pay or my credit is ruined. I called them and they transfer all over, then habg up on u. This company is horrible!!

shame on you t-mobile i hate u so much for what u done to me . i purcharse a phone it's no good you told me to send it back you will send me a new one . Now it's been almost 2 month without my phone. every time i call you said it will come 7 to 14 days until today i'm out of phone.I hope everyone leaves you cause you are a bad business company you respect customers you don't them with right.

I called Tmobile asking to transfer my service to pre-paid, the representative told me I'd have 24-48 hours to get my pictures off of T-mobile online account.. which is sorta like a picture book, I've been with T-MOBILE FOR 8 YEARS!!!! The rep LIED LIED LIED The REPRESENTATIVE TOLD ME 24-48 HOURS .. He LIED! My pictures are as I know DELETED .. ALL MY PICTURES FOR THE LAST 7 YEARS, GONE! AND THIS REP WAS FROM THE AMERICAN BASED CUSTOMER SERVICE DEPARTMENT, SO NO, IT WASN'T SOMEONE OUTSIDE AMERICA MAKING A MISTAKE!!!! I WANT MY PICTURES OF MY CHILDREN, MY FAMILY, MY PICTURES ARE MY PROPERTY, HOW DARE TMOBILE DELETE THEM WITHOUT MY CONSENT AFTER I've PAID THEY'RE RIDICULOUS RATES OF 115.00$ A MONTH FOR A MEASLEY 1500 MINUTES AND TEXT, THEY'RE SERVICE ALWAYS SUCKED, ALWAYS WAS BILLED FOR EXTRA TAXES THAT WERE ALWAYS FLUCTUATING!!!!!!!!!!!! LIERS LIERS LIERS AND MONEY LAUNDERING !! THEY CHANGE THEY'RE OFFERS AND CONSTANTLY TRY TO KEEP YOU IN CONTRACT ONLY TO CHARGE YOU OUT THE YING YANG AND GIVE YOU HIDDEN FEE'S, I WOULD NEVER GO BACK TO THEY'RE MEASLY CONTRACT, I AM DISGUSTED GROSED OUT SICK AND TIRED OF THEM, I HAVE WASTED THOUSANDS OF DOLLARS WITH THEY'RE COMPANY WHICH HAS NEVER GIVEN GOOD SERVICE, FROM CUSTOMER SERVICE REPS TO THEY'RE HORRIBLE LACK OF COVERAGE, PLEASE DON'T EVER GO TO TMOBILE IF YOU WANT GOOD CUSTOMER SERVICE AND GOOD COVERAGE OR A GOOD PHONE!!!! They're phones are CHEAP! MY NEW PHONE I BOUGHT FULL PRICE SO NOT HAVING TO SIGN UP FOR A TWO YEAR AGREEMENT.. GUESS WHAT? THE PHONE BROKE IN TWO WEEKS, WAS SO FLIMSY AND CHEAP, AND WAS NEVER WORKING WELL... THIS WAS A NEW PHONE.. BEWARE OF TMOBILE THEY WILL NOT GIVE YOU GOOD SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

WOW! I also have been with T-Mobile since they were voice stream. I have 5 lines on my service and pay a large sum monthly for it. For 10+ years I have ALWAYS defended my loyalty to T-mobile, even when friends and colleagues laughed at the initial lack of coverage and the outrageous pricing on phones. My statements have always been T-Mobile has been good to me so I stay with them. As of this week I am investigating my options. After waiting for over a year to take a few days off of working two jobs, I plan a leisure let's get in the car and see the states vacation. My phone gets stolen, but is returned minus the SIMS card and battery. I borrowed a phone and called T-mobile to be greeted by the automated system stating it was "after hours" and I would need to call after 6:00 am, or go online. Since I'm traveling the only online I have is my PHONE, so I borrowed a computer, went on line and with a Master's degree and a law degree, it was easier passing the bar than maneuvering their system. To my shock their other option was to ASK OTHER CUSTOMERS! I thought I had suspended the line, but when I called the next morning it was still active. I was told that I could have suspended the service by just saying "suspend" to the automated voices. NOT! I tried that at least 7 of the 10 times I called, but it kept sending me to the automated "after hours" message. I went to the T-mobile store to get a SIMS card and battery, for which I was willing to pay. The drama continued, because they no longer sell the battery, so I thought I'll just buy a phone. Even qualifying for a 100% upgrade I would still have to pay $250.00, for the newest version of the phone I own. OH and by the way, the policy has changed, that will be $250.00, right now. I'M ON VACATION. I call customer care, due to my LOYALTY they will help me out by lowering the amount of the phone, place it on my bill, and ship it to me to my new destination the next day. All of which, I'm told several times, is now against their policy. We agree, I give them my location for the next day and wait. At 2:00 the next afternoon, as I'm holding up everyone from going to the beach, I call, get a tracking number, look up UPS and to my shock the package has been shipped on the 2-3 business day plan, meaning since it is now Thursday, it will arrive at my vacation spot 2 days after I am back home. I call T-mobile to receive more run-around, shift from one department to another, I'm sorry, I understand, it's company policy, we have no corporate phone number, no there is no email. WHAT!? A company where EVERYTHING is automated has no email? You have to WRITE AND MAIL A LETTER! I assume that's because very few people will take the time to do so, so they get off. I look up this site and call the corporate number. The first time when I ask who I can talk to I am rudely told "no one", click and I am sent to customer service. The next two times I am told send a letter and transfered back to customer service. What has happened to the T-Mobile I loved? They have gotten too big to provide the personal care I use to know. With all the "policy" changes they no longer deserve or will have my loyalty. My family and friends were right. I'm gathering the other 4 lines on my service and moving to VERIZON, as soon as possible.

File with the FCC for complaints about your cell phone. You must have the correct information for TMobile Corporate. And the one referenced doesn't appear to be familiar. I have had to file twice. Here's the website. Good luck! http://www.fcc.gov/complaints

My contract ended this month. In April I complained about extra charges with customer service and they took off the charges. But, did not know they also signed me up for two more years of contract. Legally this cannot be done but when I called Customer Service again I was told it was an automatic question do you want to add on two more years. Push 1 or 2 according to the CS Agent. According to him I am now stuck with two more years of service even though I never had an auto thing to answer. I talked directly to a Customer Service agent. If this is the only way T Mobile can get people to pay for their phone service they are in a world of hurt.

T-MOBIL ARE THE WORSED COMPANY I HAVE EVER DELT WITH.... MY PHONE HAS NOT WORKED FOR 7 DAYS.... THEY WILL NOT FIX THE SERVICE FAULT THEY WILL NOT LET ME OUT OF THE CONTRACT..... I HAVE SERIOUS HEART PROBLEMS AND I NEED A WORKING PHONE....ARE THEY CONCERNED MY LIFE IS IN DANGER.... HOW DO I SORT THIS

Wish I could give a zero rating. Bogus charges on my account. They keep saying that they are coming off, but still being charged for tmobile tv on three of my lines. Was promised an extra day to pay my bill and service was still cut off so know ill be charged $20 per line for a penalty(5 lines $120). I also expalined to them that the State of Md is under a state of emergency due to the storms. 9 year customer. I'm done. If they didnt out source maybe things would be different. If the calls go to India. How would they know the citiation in the U.S.

TMobile has the worst customer service I've ever seen in my life! We have been completely ripped off by their useless warranty plan. I have been treated without any respect whatsoever, disconnected numerous times, and after months of trying to resolve the issue of defective equipment and incorrect billing, still have no resolution. When our contract is up they will never, ever see another dime from this family. In the meantime, I will spread the word to everyone I know that they are the worst service provider on the planet!!!!

tmobile refuse to give me credit for 4 months of $9.99 fraud charges they billed me for some one eles. tmobile r crooks, beaware

If there were a "0" rating, that's what I would rate T-Mobile. Their staff are highly incompetent. They are trained to parrot .. "oh, sorry for the inconvenience... I will resolve your problem... let me put you on hold... oh... in solving your problem, I'm going to tranfer you to X department."... Been transferred across 7 departments and none of the nincumputs are able to successfully change a number on my account. But....of course, each time, I'm reminded I'll be charged $15. For what? Oh, I was told on Saturday... and then again on Monday... problem will be resolved in 24 hours... And now, Tuesday... I'm told it's 72 hours. I've wasted over 10 hours on trying to change a phone number. Level of incompetence is unbearable. Even when they have me on the phone and they are conferencing with other departments... they are NOT well trained.... other than apologizing and placing you on hold and telling you that the issue will be resolved and your business is appreciated. PLEASE!!!

AS CUSTOMERS WHO ARE BEING FED UP WITH T-MOBILE, LET ME REMIND YOU THAT WE ARE THE 21ST CENTURY MEDIA. WE NEED TO USE ALL OUR RESOURCES SUCH AS TWITTER, FACEBOOK,FLICKERS,OOVOO,YAHOO,IM,SKYPE ETC... TO LET EVERYBODY KNOW HOW UNRELIABLE T-MOBILE IS AND LET EVERYONE KNOW NOT TO DEAL WITH THEIR BUSINESS... WORST CUSTOMER SERVICE EVER. WHEN ASKED TO SPEAK A SUPERVISOR, THEY TRANSFERED YOU TO A DIFFERENT CSR WITH THE SAME LEVEL.THEY ARE NOT TRUSTWORTHY. EVEN THEY SAID THEY WILL DO SOMETHING, THEY DON'T DO IT, OR EVEN KEEP A RECORD OF THE ISSUE. MY ADVICE TO THOSE WHO ARE STILL WITH T-MOBILE: WHEN YOU CALL THEM, RECORD THE CONVERSATION. MAKE SURE THEY STATE THEIR NAME AND THEIR ID NUMBER. GOOD LUCK FINDING A BETTER SERVICE PROVIDER.

It is so sad that I am experiencing the same situation as many of the other correspondences presented. I have been a costumer for almost a decade. I purchased my phone, after a store rep told me that I was eligible for a partial upgrade. I would just have to pay the installment, and then pay for the remaining balance that was offered through the partial upgrade. After being told I was eligible for an upgrade, I was told I could receive a rebate for recycling my phone. In addition, I would have to extend my contract to receive this deal. This was May 1, 2012. I recently looked at my bill, and saw that I would be paying the suggested retail price for the phone. Pretty much I am screwed, and the store committed fraud to get sale. What upsets me the most is that I have to write to the corporate off to get assistance versus speaking to a live person.

I've been having some difficulties with the local T-mobile outlet. It has come to my attention that T-mobile does not uphold their end of the contract or care about their customers well wishes or rights as consumers. T mobile Renewed my contract without my approval or consent , raising my bill a substantial amount and placing me on a new 2 year contract within store. It has been an exhausting, frustrating and time consuming ordeal. They sent my family and I from store to store in hopes that something will change. We have also contacted T Mobile about canceling the plan without the fees like the law requires, they have ignored the terms on the contract, Customer service has told me they could cancel in store, and while trying to cancel in store they always reject our attempt to cancel. I see it as if they broke the contract I am able to cancel at anytime without fees like the law requires and states on their policy. They are very unhelpful with anything we ask of them. With it being located in Hawaii and myself working the time of when I can contact them is extremely limited. I feel as if they are buying time so I'll be forced to agree to their terms to the new 2 year contract.