T-Mobile Corporate Office & Headquarters

Gentalmen recently I was in daytona beach fl tmobile store. 1700. international speedway ste.308 The employee named Leo U.was so very helpful and courtious in helping me even tho I was just purchasing a plastic screen protector.And my son;s phone was having a problem this employee went above and beyond of anyone I,v encountered. He was polite courtious and let me say very knowledgeable. I have been im management 7yr.s and let me tell you he is ready to run a store. If not what a waste of talent I wish he was in new jersey I would hire him.all I can say is don't waste his talent there he would make a very good manager Thank you Brian Bertollo.

Have been with Tmobile for 9 years..... 2012 has seen a sharp decline in service. My 3g is on E in the metropolis area I live in. PICS and texts rarely get thru. The " unlimited" service I pay for is now suddenly limted and I have been billed extra fees without notice. Calling into customer service is like a direct line to the 7th layer of hell... going into the store is ridiculous and if you raise your voice they belittle you and ask you to leave. And they brag about the "customer service rating" nationwide...really ?? three times I have had freiends recieve $25.00 credits on their bill for giving positive responses to a telephone survey.... I want to know WHY I am paying more for less. 01/28/12 can not come fast enough to dump this company and the headaches associated with it.

I have never exerienced such horrible service from a phone company. I applied for wireless service for my computer, paying $29.95 a month. Well guess what? I had no service. I had less than 1/2 mgb and my system would suddenly drop after a few minutes and I could not re-boot. When I called to cancel after four months of this they said I would be charged a cancellation fee of $200 which I sent a return receipt letter to headquarters disputing this charge. They said there are some areas of the country where service is weak. I live in south Florida..not exactly in the middle of a cornfield. That did not matter to them and now they are threating to cancel my entire account, which is a family plan. Well, I say go for it. They will not get another nickel out of me. They fail to understand that they are not the only game in town.

If they had a rating 0 Stars that would definitely be the one I would pick. I am so frustrated with T-Mobile right now. My grandson has been without data for a week and 1/2. His mom's works across town and not have text to contact him "SUCKS". Why have to T-Mobile phone if your phone never working correctly. T-Mobile continue to say 24-72 hrs. Mess up server. That's bull. Mr. Gates this is really a problem. Called T-Mobile someone from Asia answered the call. They don't know what's going on. I would like to cancel my 3 phone lines, but there's a cancellation charge. I talk to customer reps the last 5 days and no notations of conversation we had regarding changes were entered. This is so upsetting. Mr. Gates, living in Seattle, I know first-hand that you care about customers, so why do the reps from Asia don't care. It seems there reading from a script...always the same thing over and over again. Paying $300 a month "SUCKS" when text/data doesn't work. Working on service, do not know when system will be up...etc...hire someone that knows something and that will be able to help customers not lie, lie, lie to them.

Well lets see had problems for the time i had the phones.. I was stuck in a 2 yr contract. Never had service or data on phone and when did have it it sucked. They lie to you. We went to verizon and am so much happier and a cheaper bill for what i had with tmobile. My husband has a outstanding bill but they refused a payment of 50.00 a month. they blow up my phone and never call his phones at all. I have no access over his banking account but they dont call n talk to him. I have asked to them to remove my phone number but they refuse to. Then they collection agency only keeps it for 6months but yet they want to set up 100.00 to 300.00 payments for 12 months.(but they only keep it for 6 months) then when it is shuffled off to another collection agency it adds more fees.. Tmobile is rude and hateful and does not care about their customers. Th agemcy we have delt with so far is Deverside consultants 1800 771 5361. They also use a local number from where u are to. Its their payment or no payment at all.. So tmobile u can go f@ck yourself u refused my payment so no payment for you.....

Well it's official T-MOBILE sucks!!! I certainly wish I had read these posts before I entered into a new contract with T-MOBILE. My phone just stopped working. Sometimes I receive text messages and sometimes I dont. They sent me a replacement phone with no battery!!! Now when I call I get the run around. Someone will contact me within 2 days... GREAT!!!

The way the call centers treat the employees is disgraceful. My wife recently started working for T-Mobile at a call center in Oakland, ME. First off, they called six months ago and offered her a position but didn't know the start date of the next class. They kept jerking her around telling her it would just be in a couple more weeks. Once she was in orientation, the instructors bragged up how friendly of a work environment it was at the call center and how great of a job it is. Upon completing her training, my wife has developed severe axiety issues as a result of on the job stress. She was perscribed an anti axiety medication to help her deal with the attacks and later found that a majority of the employees were also on that medication and it is very addictive. None of that was discussed during the employment interviews. Doctors around our area say that it is so common for people to develop long lasting disorders from working at the Oakland call center that they started referring to the issue as T-Mobile Syndrome. There's even a support website that was started to help people that are having anxiety issues that were fired because of anxiety caused by the job.

I HAVE TO SAY THIS IS THE WORST CUSTOMER CARE I HAVE EVER HAD IN A PHONE SERVICE. EVERYTIME I CALL I GET THE RUN AROUND THEN HUNG UP 3 HRS TRYING TO GET MY PAYMENT RIGHT AND THEY KEEP SENDING ME TO DEPARTMENT AFTER DEPARTMENT. GEZZ I CAN'T TAKE IT ANYMORE I DON'T CARE IF I HAVE A CONTRACT WITH YOU. ALL THIS SHIT ISN'T EVEN MY FAULT. TRYING TO CHARGE ME FOR TURBO TEXT. THIS IS A JOKE. I HOPE YOU KNOW TURBO TEXT AND YOUR LAME ASS CUSTOMER CARE EVEN THE MANAGER HUNG UP ON"""" ME THEY HAVE NO REAL PEOPLE WORKING THERE IT SEEMS. ITS A JOKE TO THEM WELL GUESS WHAT THIS IS FINNALLY IT I REFUSE TO PAY ANYMORE MONEY TO A BUNCH OF EDIOTS YA I SAID IT YOUR ALL LAME. I COULD DO ALL YOUR DEPARTMENTS YES ALL ONE GUY SO I DON'T HAVE TO HAVE PEOPLE REPEAT THEMSELVES THEN BE TRANSFORD JUST TO GET HUNG UP ON. ITS ALL GOOD I DON'T GIVE A SHIT ANYMORE HAVE FUN GETTING NOTHING COLLECTIONS YOU LOST ANOTHER 10 CUSTOMERS THAT I KNOW NOW.

WOW ! To think I was going to bother to write to corporate. After reading all these reviews, I think NOT. I also was a victim of the so called "company". I called to upgrade my phone, I have to pay full price. No discounts, no loyalty rewards pay full value (oh valued customer) AND if we lie to you and we catch it we will do NOTHING FOR YOU AT ALL>>>>>NOTHING. nothing, nothing....eat it or hang up. I asked this company for an upgrade, ok so full price I was told by Cherise in Customer service that I could pay half now, keep my same plan and pay 20 a month until the phone is payed in full. No problem. The next day I get an email from the company asking me for an electronic signature with no place to sign.(?) So I called 611, waited to speak to a so called customer retention supervisor (not) I was informed that my plan had been changed, Cherise even verbally confirmed what my current plan was and that I should recieve my new phone in several days. Great ! NO, they changed my plan and WERE going to send me a bill for $$ ready,? wait, wait, wait for it.....$ 1,000.000 !!! gag. I asked what the hell was being done with my account behind my back ? Richard the escalations mgr.appologized and said I could not have the phone, they cancelled my order and revoked the deal that I was given and had already given them my credit card number, completed the sale order and even given a confirmation number. !!! THEY STILL DON'T CARE AND WILL CONTINUE TO MISTREAT THEIR CUSTOMERS WITH THEIR VOICE REPEATED ROBOTIC SENTINCES. .... I even said, hay ! I am a new customer you would rather loose my business than make this good for the client ? You JUST TOLD ME IT WAS YOUR FAULT and you will do 0 zero to make this good......no, mam, if you want to cancell that is your right. IN END EFFECT THEY HAVE SO MUCH BUSINESS THEY R E A L L Y DO CARE L E S S IF YOU LEAVE, THEN THEY DON'T HAVE TO LISTEN TO YOU AND CAN GET BUSY BLOWING OF OTHER LIGITIMATE COMPLAINTS. DO NOT USE T-MOBILE !!

T mobile is robbing hard working families and single mom with children who need wireless or phones for this era of technology. I can't wait for a lawsuit for them charging $20.00 per line and we can all can reimburse in the hundred thousands of dollars they are racking up with this practice. Where is 7 on your side when you need them. Going to call them and have them interview T mobile.

I'm with AT@T now and am so happy its worth every dime to be free of T-Mobile and their very poor service I get a signal and I'm saving $40.00 dollars a so fuck u T-Mobile.month

All of the stories that everyone is writing about is my story and then some. I am being held HOSTAGE for a $35 past due which is the cancelled insurance which is NOT AVAILABLE FOR CANCELLATION!!! WTF!!! Once they trap you (and they did 8 years ago), they never let you go. Only this time I was being very careful and I noticed the extra fees...so I called and called and canceled the insurance and called again but to no avail. And yes, Reggie in the Philipines, was very polite when asking for my past due payment information. I would like to offer a simple solution. Let's all PEACEFULLY protest outside of each T-Mobile store and tell anyone who asks our sad story about T-Mobile. Then let's tweet, twitter and Facebook the crap out of our rebellion and start a movement where T-Mobile has to listen, clean up their act, move jobs back to the USA or LOOSE OUR BUSINESS. Nothing makes a greater impact than financial decline or a boycott. If they don't have any customers then they don't need customer service, right? If we go to other cell carriers, then what are they gonna do? The impact will be effectve enough for them to listen! Especially with the corporate people in Bellevue who make the big Bucks and could care less. The loss of revenue to their stockholders can cause serious repercussions. Just look at Sears and JC Penney's. It's all in the bottom line!!! WHO'S WITH ME???

I was in the store yesterday because I received a call from a guy saying I was eligible for a deal on my contract so I went. Appearntly he read the screen wrong and I wasn't eligible. That's not the bad part. After I left I received a text from one of the T-Mobile employees from their personal phone asking me on a date. He isn't even the one who helped me and yet he had access to my account to save my number and send me texts for three hours because I said no sorry. It made me feel really uncomfortable and I feel violated. I called customer care and they want to do is file a report. Nevermind the fact that this guy now hasy number my address etc.

If there were an option for zero stars, or minus stars, T-mobile would get the lowest. I'm embarrased to say I have been a customer for 10 years, and just avoided the hassle of switching carriers. Today I was checking on the possibility of upgrading my phone plan once my current contract expires in August. The first person we talked to offered a very generous package, so I made the mistake of telling her we would call back after discussing. Of course we couldn't talk to the same person, and the next person basically undid all of the pricing we originally got, with excuses for this or that. Even after that, we were still considering, but instead of letting us finalize any agreement, an order was placed for the new phones and data packages, even after we were 'cutoff' during our phone conversation. After receiving a notice that our plan had been upgraded and phones ordered, we asked that the order be cancelled, as we had not authorized it. We are now told they can not cancel the order and we have to wait for the phones to be delivered, then return them, and wait for any charges to be removed, which could take up to 30 days. Even chatting with customer service online, and telling them we were not happy with what happened, and that they will be losing a long time customer, the agent didn't care at all. He just kept repeating himself, that we had to wait for the phones and then go thru the process. They're customer service just flat doesn't care about customers in my opinion. Do not use this carrier.

There was no rating lower than a one to choose from! I will be so glad when I get out of this contract! These people are truly a joke as far as customer service!!! You call the corporate office because customer service tells you there is nothing else they can do for you and coporate agrees!!!!! REALLY????? The worst cell phone service I have ever had!!!! Calls ALWAYS ALWAYS DROP!!!! I hope 911 works when I need it!!!!!!! Do not sign a contract with this company as they will bend you right over!!!!!

I have been a T-Mobile customer for 10 years (since they were SunCom). A clerk in a T-mobile store put my 3 non-contract phones under a contract and now I am having a terrible ordeal trying to get them off contract. Stephanie Monet from the "office of the president" posted an offer on the Better Busines Bureau website on 07/11/12 stating I needed to respond by 07/13/12. I have called and left her messages on 7/11/12, 7/12/12, 7/13/12 and nearly daily ever since. She never returns my calls. How am I supposed to get this resolved if she never calls me back? Regular customer service and customer loyalty say they can't help me - it has to be Stephanie Monet.

How ridiculous...t-mobile corporate cannot handle questions concerning my account. They can send me back to customer service to speak to a rep that speaks very poor English or I can write them a letter. Whoop! After 6 tries, I still cannot speak to some one who lives in America???? Who speaks English?? Who I can understand??? T-mobile ...after years of being with you, I think you are officially on notice! Would I recommend t-mobile? Not in a million years!

i bought 2 brand new samsung s3 BRAND NEW $600 CASH I WENT TO DINNER WITH MY WIFE TO GIVE HER A NEW PHONE AND THEY BOTH WERE STOLEN OUT OF MY CAR..SAME DAY I BOUGHT THEM THEY WERE NEVER SET UP FROM T-MOBILE STORE SO MY INSURANCE WILL NOT COVER MY PHONES AT ALL AND TWO WEEKS LATER I STILL NOT GOT ANY PHONES AT ALL AND THEY SAID GOOD LUCK NOTHING THEY WILL AND CAN DO NOW I HAVE BILL NO PHONE SERVICE AT ALL????PLEASE SOME ONE HELP ME IM VERY HONEST PERSON I WORK HARD FOR MY MONEY IVE BEEN WITH SAME PHONE COMPANY FOR 11YEARS AND FIRST NEW PHONE WAS THE NEW T-MOBILE 513-787-7817 IF ANY BODY CAN HELP ME IVE TRYED CALLING EVERYBODY

REALLY, REALLY FED UP WITH THE PHONES WE HAVE....AND THE COMPANY.......WANT TO DISCONTINUE OUR BUSINESS WITH YOU PEOPLE....HAVE TWO CELL PHONES, ETC, ETC...HAVE HAD TROUBLE WITH THE PHONES SINCE WE PURCHASED THEM...T MOBILE BUSINESS ETHICS ARE AWFUL...SPENT HOURS ON THE TELEPHONE TRYING TO END ALL OF THIS..........AS I SAID WANT TO DISCONTINE OUR CONTRACT....ALSO, WILL NOT PAY THE FINE SINCE WE HAVE TROUBLE USING THE PHONES SINCE THE BEGINNING...AFTER NUMEROUS PHONE CALLES WE ARE EXHAUSTED WITH REPEATING THE STORY, ETC...ALL INFORMATION IS ON YOU COMPUTORS...PLEASE SEARCH....THANK YOU

T.mobile is the the worst carriaer ever, they lie about everything, I am glad I recorded all the conversation I had with them regarding all my problem and I have handed everything tomy lawyer, i told every single one of the customer service that I was recording them, they did not give a dammn an they could not help me resolve my problem but suspend my phone eventhough I paid my bills, they said the phone I returned to them was damaged, even though they told me they could not ficx the phone, that happens to be my second phone in less than a year that I signed up with them. They charged me $75 for returning the phone, even though they said I should return it at the store, and and I still have warrantee, and insurance. I have lost more than $5,000 worth of business, becasue of them. This is not ratioanl, I will not let them get away with it.