T-Mobile Corporate Office & Headquarters

What a shock reading all these reviews, i wouldn't have beleived them except that i am now going through tmobile hell. i've been a customer for 15+ years and alway, always, always had terrfic customer service. i would probably have stayed with them forever if i could but i moved to an area that tmobile claims they have 'good' coverage but they don't. I have no service inside my house - i have to go out on the back deck to get 2 bars. tmobile technical support told me they had 64 outstanding service tickets on this problem. They claim the tower needs repair and they are waiting for parts and have no eta as to when it might be fixed. I too was told i had to write a letter to corporate to get this resolved. now i'm questioning myself if i will stay with them even if they do fix the tower. :-(

I must say I have never had such bad customer service as I have tonight. Attempted to speak to someone regarding my issue on the phone and through chat. My issue was that I am unable to log on via firefox but can through crome. The phone rep tells me I have to contact firefox. This is crazy! It's t-mobiles website that's giving me the issue. The rep through chat tells me I just have to use chrome. This is a pain because I use firefox as a primary browser. So now I attempt to get someone who knows what the hell they are talking about. I go to twitter. Now I'm just being ignored! They are there answering others questions that were posted after mine. Now after 5 messages I'm still ignored! If I wanted to be ignored I would go to ATT!

I just spent my entire night on my cell phone with T-Mobile ??? "customer service agents". I was offered a plan last night, quoted the amount, only to find out it was placed incorrectly, voided my Internet access, changed my number etc. It took talking with five differnt people who all said it would be fixed. I ended up having to spent $30 more a month, a lost evening explaining each time the same story, only to be told in the end it could not be honored. I am so done at the end of my contract with T-Mobile.

customer service is way off. they don not tell the truth. after 11 years it is cheaper to start over with them than to upgrade your phone and service. I am writing this while on hold hold, time now is 17 minutes. unreal.

I been with T-mobile sins ...forever."never" had any problem till now.Wont to upgrade my phone to Galaxy Note.Out of stock for 3 weeks.I keep calling to find out when ,if ever its coming back,but rep have no idea when its coming back.Can a corporate office send some info about it?

Moved, no service at work, at home, or on the road most times. Will not let me out without the fees. As soon as my contract is up im leaving and never coming back. The absolute worst experience I have ever had with any phone company. I try and let everyone know so they dont make the same mistake that I made. I will let the whole world know I will not be satisfied until they are out of buisness!!!!!

T-MObile customer service is the worst one I have encountered. The supervisors, mangagers can't read their notes and omits information within documentation. Please don't deal with T-Mobile for its a fucked-up company due to it lack of honesty!

Really people ?? Why would u complaing about and have 5 star ratting lmao...

My husband and I have been T-moble customers for years. We recently went in to the T-MOBILE STORE IN ANTIOCH, CA. WHERE WE LIVE ON FATHERS DAY AND WAS PERSUADED TO UPGRADE OUR PHONES SINCE IT HAD BEEN 2 YEARS. WE SPENT $480.00 FOR 2 PHONES AND WAS TOLD WE WOULD RECEIVE A REBATE. FORMS WERE GIVEN TO US TO FILL OUT AND MAIL IN AND WAS TOLD WE WOULD RECEIVE A REBATE FOR THE FULL AMOUNT IN 4-6 WEEKS. AS OF TODAY WE HAVE NOT RECEIVED ANY REBATE. FIRST WHEN WE CALLED IN TO INQUIRE WE WERE TOLD WE ARE NOT RECEIVING A FULL REFUND BECAUSE YOU DON'T REFUND TAXES THAT ERE INCLUDED SO WE ARE ONLY RECEIVING THE COST OF EACH PHONE. SECOND WE WERE ADVISED WE ARE NOT GETTING A CHECK BUT PRE PAID CARDS. THIRD WE WERE TOLD THAT THE WRONG FORMS WERE MAILED IN WHICH WERE GIVEN TO US AT THE T-MOBILE STORE WHEN THE PHONES WERE PURCHASED. HAD WE NOT CALLED IN NONE OF THIS INFORMATION WAS DISCLOSED TO US. WE CALLED AGAIN BECAUSE WE STILL HAVE NOT RECEIVED OUR REBATE ONLY TO BE TOLD THAT DUE TO THE INCORRECT PAPER WORK WE WOULD HAVE TO WAIT FOR THE WHOLE PROCESS TO START AGAIN 4-6- WEEKS . AFTER DEMANDING TO SPEAK TO A SUPERVISOR WE THOUGHT IT WAS FINALLY RESOLVED ONLY TO FIND OUT YESTERDAY THAT OUR REBATE PRE PAID CARDS WERE MAILED OUT ON 08-12-12 TO A WRONG ADDRESS IN A DIFFERENT CITY. I SPOKE TO 3 SUPERVISORS BEFORE I COULD GET A MANAGER WHO SAID SHE WOULD TRY TO GET IT STRAIGHTEND OUT. THIS HAS BEEN THE WORST EXPIRENECE OF CUSTOMER SERVICE I HAVE EVER HAD IN MY LIFE. I WAS A MANAGER FOR A CALL CENTER FOR 8 YRS. AND I KNOW THAT THE LAST 3 SUPERVISORS I SPOKE TO NEED SERIOUS UPTRAINING OR DEMOTIONS. I EXPRESSED THIS TO THE MANAGER AND SHE APOLOGIZED AND SAID SHE WILL FORWARD A E- MAIL TO ALL 3 SUPERVISORS MANAGERS FOR THEIR NON CONCERN AND NOT TRYING TO RESOLVE THE ISSUE OR SHOW ANY COMPASSION. HAD I KNOWN THIS I WOULD NOT HAVE SPENT $480.00 FOR THOSE PHONES.

I have had T-Mobile for years and at first the reception was good. Now it is not so good and I have tried to talk to them about this and all I get is "the engineering department is working on it". So now I asked them to let me out of our contracts early and reduce the $800 early termination fee for me. Since I have been with T-Mobile for years and there are so many times when any of our phones work I feel a reduction in the fee is a fair request. I was told by the Loyalty Department that someone in my family would have to die or I would have to join the military. Other than that, there was nothing they could do for me. I then decided that I would report this to the BBB and when I called T-Mobile to get some information regarding my account, I informed them I was reporting this to BBB and they said I could dispute the charges by sending an e-mail. So I sent my information on why I wanted to terminate early and I still have not received a response from them. It has been 11 days since the first e-mail was sent. Since I didn't get a response from them I submitted my complaint to the BBB and within four days I received a voicemail from Mark who said he was with the T-Mobile Executive office. Mark left me a long message but no return phone number. So I then called T-Mobile customer service and asked them for a number to reach him and they gave me a number that was disconnected. At first, like I said, I just wanted to have the early termination fees reduced, but now I am so frustrated that I just don't want to have to pay for any of them. I have never been put through such a hassle with any other company before. This is completely uncalled for.....

i really dont know what good this will do. as i have read all the other reviews and no one got help. i guess we a re stuck with tmobile we ar e on are way to cancel all relations with tmobile..no service in texas at all.we are on a fixed income.all help would be appreciated.i know we are not going TO GEt OUT OF AR E CONTRACT WITHOUT PAYING. they should shut t mobile down..i for one would sign the pertition...shirley in south texas..

I stumbled on this site because Im looking for the croporate office number, weeeelllllll because the customer service devision which may want to be renamed to IM GOING TO MAKE YOU SIT ON HOLD TELL YOU I UNDERSTAND THEN HANG UP ON YOU BECAUSE IVE NOW PISSED YOU OFF AND YOU CUSSED AT ME. Thats a bit long of a name but maybe just tell me ( look sir no matter the problem I hate my life and Im not going to be able to help you no matter your problem but will jerk you around and transfer you back and forth until you just simply get tired of being on the phone with me or the call drops because our service is ass. I just got done writing in ink.......hold on if you didnt catch that.....IN INK! a letter to some other devision because I asked them to waive a fee of early termination because I dont get service in my area'''in the middle of a city, however that works and have had to use a wi-fi connection for the past 3-4 years and now thats not even working because t-mobile probably fired the guys that handle that department because they didnt charge someone enough or wait for it....one of there customer care people didnt get the memo that said whatever you do dont give them sh*t and gave a customer money or a credit off there next bill. Sooo anyway Im not even asking to break my contract because I want to switch companies Im doing it because there service well doesnt work. I figure 3-4 years to throw up towers in the middle of a city is probably long enough, at least I would think. Any huuue, yeah so I have to actually dust off a pen and write a letter, I could type it but figured since Ive got to use a mail box and not email or a phone, I may as well stick to the whole 80's theme. Just figured a company t-mobiles size may be able to spring for a phone line or even an email. I know I asking for alot there so Im going to leave with this. Im just truly disapointed because of the fact there are better options out there and with the lack of actual customer care will affect them sooner or later. Or so I hope. Its a shame it really is.

I wrote the following on 3 I have been with T-Mobile for over 13 years. I stayed and bragged about their awesome customer service. I would like to right now give zero stars... I would not EVER say that now. I agree with the 1 star people above. I have been in tears over this! I have been in their store to handle in person. NO HELP AT ALL FROM ANYONE! I have never been so frustrated with dealing with a company that is demanding money from me and not do ANYTHING for that money. I have a phone that is a bad phone. It worked for 6 months and then boiling hot cannot hold it burned my face and hands, shuts off and reboots CONSTANTLY! Dropping calls. I am job hunting. I cannot even have a phone interview on my phone. T-Mobile has done NOTHING ABSOLUTLY NOTHING to help me with a new phone a new battery....nothing......nothing! I am writing to the FCC also and am looking into a class action law suit against them. I feel this is stealing from consumers when you give them NOTHING for their money and refusing to change that behavior! I will be creating a website with some help for a class action suit, in the next month. Choose ANY other carrier than T-Mobile. They are awful BYW I know someone who did an internal project for T-Mobile and he told me why customer service is now in the toilet compared to before. The person at the top used to be great. The woman that used to be there was all about CUSTOMER SERVICE. Obviously not the new person. Write to the new person! Flood his inbox. Here are some email addresses I found. I have phoned and still no one has returned any of my calls! T-mobile Stuart, Executive Assistant to the Vice President 1-877-290-6323 ext. 341-8025. Glenn A. Zaccara Sr. Manager, External Affairs 425-378-4982 Glenn.zaccara@t-mobile.com Michael Butler Chief Marketing Officer Michael.Butler@T-Mobile.com Kelly Spindle Executive Customer Relations Coordinator T-Mobile USA 877-290-6323 Ex. 8082 ~ Of course this number does not work....it puts you into a loop... like their customer service at 611! Avelar, Mercedes Mercedes.Avelar@T-Mobile.com' Clelland, John John.Clelland@T-Mobile.com Carney, John John.Carney@T-Mobile.com Otley, Casey Casey.Otley@T-Mobile.com Brodman, Cole Cole.Brodman@T-Mobile.com Corporate Responsibility Department corporate.responsibility@t-mobile.net

I have been with T-Mobile for over 13 years. I stayed and bragged about their awesome customer service. I had a lot of people sign up with T-Mobile because of my endorsements of them. I would not EVER say that now. I would like to right now give zero stars... I agree with the 1 star people above. I have been in tears over this! I have spent way over 6 +++++ hours on the phone trying to get help with my phone. I have written and called and written to the FCC. I have been in their store to handle in person. NO HELP AT ALL FROM ANYONE! I have never been so frustrated with dealing with a company that is demanding money from me and not doing ANYTHING for that money. I have a phone that is a bad phone. It worked for 6 months and for the past several months I have had numerous issues. It gets boiling hot and I cannot hold it, it has burned my face and hands, shuts off and reboots CONSTANTLY! Dropping calls. Sending texts to people I do not want them going to. Just starts calling a number randomly when I am not even touching it. Deleted contacts on its own. I am job hunting. I cannot even have a phone interview on my phone. Motorola Defy I believe. IIt was a replacement phone for a Samsung recalled phone I used to have. T-Mobile has done NOTHING ABSOLUTLY NOTHING to help me with a new phone a new battery....nothing......nothing! I am writing to the FCC also and am looking into a class action law suit against them. I feel this is stealing from consumers when you give them NOTHING for their money and refusing to change that behavior! I will be creating a website with some help for a class action suit, in the next month. Choose ANY other carrier than T-Mobile. They are awful BYW I know someone who did an internal project for T-Mobile and he told me why customer service is now in the toilet compared to before. The person at the top used to be great. The woman that used to be there was all about CUSTOMER SERVICE. Obviously not the new person. Write to the new person! Flood his inbox. Here are some email addresses I found. I have phoned and still no one has returned any of my calls! T-mobile Stuart, Executive Assistant to the Vice President 1-877-290-6323 ext. 341-8025. Glenn A. Zaccara Sr. Manager, External Affairs 425-378-4982 glenn.zaccara@t-mobile.com Michael Butler Chief Marketing Officer Michael.Butler@T-Mobile.com Kelly Spindle Executive Customer Relations Coordinator T-Mobile USA 877-290-6323 Ex. 8082 ~ Of course this number does not work....it puts you into a loop... like their customer service at 611! Avelar, Mercedes Mercedes.Avelar@T-Mobile.com' Clelland, John John.Clelland@T-Mobile.com Carney, John John.Carney@T-Mobile.com Otley, Casey Casey.Otley@T-Mobile.com Brodman, Cole Cole.Brodman@T-Mobile.com Corporate Responsibility Department corporate.responsibility@t-mobile.net

IF I HAD TO RATE THE COMPANY AND ITS POLICIES.THEY WOULDNT EVEN HAVE A RATING. I AM A NEW CUST OF 3 MONTHS AND I HAVE BEEN PAYING MY BILL EVERY MONTH IN FULL. THEN THE FOLLOWING MONTH A SEE CHANGES THAT THEY SAY THAT WASNT CALCULATED CORRECT FROM THE MONTH PRIOR, WHICH IS CAUSING MY BILL TO GO UP EVERY MONTH. I CANCELED THE SORRY INS THAT THEY HAVE AND THIS MONTH MY BILL WENT UP $28. NOW THEY HAVE SUSPENED MY SERVICE FOR A NON PAYMENT OF $11.86. WHICH THEY SAID WAS A MISS CALCULATION BUT CANT TELL ME WHERE THE MISS CALCULATION CAME FROM. ALSO THIS IS THE ONLY COMPANY THAT I KNOW THAT WHEN YOU ASK TO SPEAK TO A SUPRV THEY SAID NO WE WILL HAVE A SUPRV TO CALL YOU BACK IN 1-2 HRS BUT THEY NEVER CALL BACK. I FEEL THEY SHOULD JUST EAT THERE ERROR. TRASH MOBILE WILL BE CANCELED AND I WILL NOT RECOMMMEND AND THIS SVC TO ANYONE....

I have been with T-Mobile for 8 years and have never planned on going anywhere! There plans are goof, they've worked with me in the past. But I bought a My touch 4G slide phone....I loved it so much! Took me forever to figure things out but I love it. Then something happened,I stopped taking pictures and camcorder didnt work either. Theryre sending me a new one for the 3nd time!!!!!! jUST let me start my contract over with anoth phone! Please!!!!!!

THIS IS THE WORST COMPANY THAT I HAVE EVER DELT WITH. EVER I HAVE TALKED WITH IS ABSOUTLY NO HELP WHAT SO EVER. MY EX WAS ABLE TO GO INTO A STORE (AS WE WERE BROKEN UP) AND OPEN UP ANOTHER PHONE ON MY ACCOUNT. I WAS NOT THERE OR RECIEVED A PHONE CALL ASKING IF THIS WAS OK. THEY DID TAKE HIS INFORMATION OFF MY ACCOUNT AFTER NUMEROUS CALLS AND TOOK THE CHARGES OFF MY ACCOUNT FOR HIS FOUR HUNDRED DOLLARS. WHICH EVEN MADE ME MORE UPSET BECAUSE HE GOT A PHONE FOR FREE BECAUSE HE SIGNED UP FOR TMOBILE AFTER THEY FOUND OUT ABOUT HIS FRAUD...

I have been with Tmobile for 11 yrs. I have ot had a problem util now.On June 14th 2012 T-mobile was having a father’s day sale/promotion, which allowed you to get any 4G phone for free. I jumped at the chance to get the Samsung Galaxy II. The Gentleman that I spoke with not only assured me that I would be getting back a rebate in the amount of the phone, but that he would bill me for the phone instead of charging me upfront because I have been with T-Mobile for so long. 8-15-12 I called T-Mobile rebate department and found out that the 50 dollars they gave me was all I was going to get back. I then called T-mobile customer care and explained this situation and that I felt deceived by the sales agent I spoke with on 6-14-12. I was then informed that their records only showed an upgrade and not that I participated in the Father’s day promomotion. P'm out 297.99. I'm fighting mad!!!

I paid my prepaid account one day prior to the bill being doing due. The next day on my way to work noticed phone wasn't on. Called the customer service to speak to someone from India who's name was Alex lol. When i explained that I was on my way to work and didn't have my reciept with me she told me there was nothing she could do for me. I asked to speak to her supervisor was put on hold and hung up on. Called back asked to speak to someone from the USA and was told they couldn't do that even though there is a law that states the must do exactly that if asked! After three calls and once the store was open mty was turned back on minus a $2 fee . Thanks T-Mobile

I received a replacement phone that did not have the proper features that i paid for from the warrantee department. I originally bought a samsung galaxy 2 with gorilla glass which was stolen from me in a robbery. i placed a claim and paid 140.00 to have it replaced. the replacement phone did not work at all had to have it warren teed out this happened three times in a row. on the fourth phone i went into the store since phone was freezing up and not making calls. and they did a software update that it did not need they said that this sometimes happens to give it a day to see if it works well 45 minutes later the phone falls 18 inches onto carpet and the screen breaks. And now they are telling me that it is mty responsibility that it is broken even though the refurbished phone does not contain GORILLA GLASS. and they are claiming that it does. well after extensive research on gorilla glass it turns out that it is standard glass in the phone not gorilla glass and Tmobile stands by their policy even though they are completely wrong. I am not happy since i am paying for a phone with gorilla glass not standard glass. I do not recommend you buy anything from t-mobile. after five years of service they decide that their customers mean nothing to them. PS I am going to be filing a lawsuit for bait and switch as well as selling defective products. stay tuned for more info on this claim.