Subway Corporate Office & Headquarters

wow. the experience that we just had at Subway I thought was awful, and then to see all these terrible comments on here!! Blow me away, I would of never thought that this was happening. The manager here at our store in washington just served us the worst attitude..on Valentines Day mind you. On top of that we used the drive thru and did she not only ruin our happiness for the moment but our lunch also. Our order was completely wrong. Not toasted as asked, asked for no mayo and got mayo, and alot of it as though it was done intentionaly. And asked for flatbread and got white!! I am seriously thinking this was pure malicous, who screws up all that?? Then when we called and asked to speak to the manager, of course it was her! She had no remorse. No apology, nothing. This is not how people should be treated. Teach them some customer service skills, or figure out why employees are hating their job so much?

Let me start off by saying that I'm not an extremely critical person. I'm not the kind of guy who spends all day on the internet trying to figure out ways to shut down businesses by writing negative reviews about them. Anyways, I eat at Subway almost daily. I am never unsatisfied, I love Subway. I get turkey on honey oat with spinach. It sounds like a pretty hard sandwich to screw up, right? I went to the Subway at the Chandler Fashion Center in Chandler,Arizona about 2 months ago. The guy who made my sandwich can only be described in words that I won't share with you. He was apathetic and very careless. I was at the mall, and late for work, so I decided to try the Subway once again. The same shell of an employee was working. The bread is extremely dry, and the spinach is really old. It's very frail and light green, the opposite of what Spinach should be. I am stuck here at work for the next 8 hours with this horrible sandwich. I've had gross meals before, but this is just uneatable. I really want my money back. I will never choose this Subway, ever again. The other Subways around me are awesome!

Wow! after glancing thru the above customer and employee complaints, I almost feel like not complaining! However...........let me run my problem by you. My subway,which is about 5 minutes driving time from my home, has a reward card that you get punched every time you purchase a sandwich. afer ten punches...Voila! you get a free 6" reg. sub. Heading to my sub shop, with my cool rewards card..with 9 punches on it.......I present the card.....only to be told........they are not accepting or punching cards any longer. This I am fine with......However, why not stop giving out new cards and honoring the ones that are in use....until they run out.......this seems much more fair.......don't you agree? sincerely, a loyal 2/3 times a week customer....John Rios p.s. I'm thinking Mr. Pickles....right about now.

I have just read the reviews for Subway this year and am most disappointed to find that poor service would appear to be endemic within the Subway franchise, in my case in Lichfield, Staffordshire, England. My son asked the counter staff if he may use a voucher at the checkout and was told he may. At the checkout he was told he may not and this left him 30pence short of the required amount. My son goes there three or four times a week for his lunch. Instead of asking the money be bought in or allowing him to choose a cheaper sandwich he was told to get out of the shop without his sandwich. The next day he went in and they have told him he is banned until he pays for the sandwich he never got. Their argument is they are £3.09 short, but it is they who refused to let him have the sandwich. I have visited the shop and told them that if they think I am paying for something he never received they are very much mistaken. That is their fault for giving erroneous advice at the counter, not allowing him to pay and then make up the amount. The manager is not able to be contacted, he is never in the shop and does not answer his phone. They will be considerably more out of pocket when I tell the school he is a member of about the treatment he received and post this on their local web site. What a way to treat a minor. Poor management skills and poor staff training would seem to be a feature of subway - shame on you. I am contacting my local trading standards office. All this over 30pence. By the way it is a local private school that my son attends, he is obviously from a well off family and is well bought up. He was very distressed by the way he was treated in front of all the people in the shop.

I went to the Quality Street Subway last night at 8:30pm and they were out of BREAD, please tell me HOW you can you be out of BREAD when you are a sandwich shop????? Beyond me and when I asked the employee how could that be she replied in her best snotty manner "we were busy" attitude and all..... NOT a good thing always seem to be out of something but BREAD takes the cake! And maybe a new crew or some manner training would be good, I am the customer.....very sad,not a way to keep customer coming back will have to go elsewhere.

02.10.2012 Attn: Mr. Eddie Williams While viewing advertisement via Internet platters for company events we made a selection of platter. At this point we called the closes subway store to place an order. We called store# 39706 on 02.08.2012 to place an order for the type of platter was informed it was too late accommodate the order on that date , however, she could accommodate the next date. We rearranged our meeting on 02.09.2012 and were assured that our order was taking. On that day we attempt to call the store to reconfirm our order, to no avail, we could get through the phone systems. We went to the store and I personal explain to the young lady that I had been calling to the store for about an hour and could not get a response. The Manager on duty was pushy, short patience and unprofessional. She made no effort to apologize for the inconvience we experience or the availability of the platter was not ready. She hurrily made the platter. The platter did not look like the one we viewed by internet and not what we ordered. We had to ask for the condiments that go with the platter. She also would not honor the coupon that was provided by internet. When we arrived back at the office to have our gathering, we noticed some off the sandwich did not have any meat on them (simply bread). This was very embracing and frustrating. It was professional lunching for upper Management and staff. Many people could not eat because of lack off food. We had to place an order to different establishment. When I called to place complaint, I was informed it would take 3 to 5 business days to get some compensation. We patronized your business faithful. Also when you are running a business your employer needs to have excellent customer service. Based on your advertisement on television, you stand for excellence customer relationship. No response is made within 72 hours. I will report through the Better Business Bureau. I can be contact at 901-432-6800 ext 1006. Thank you, Imogene Sanders

Sitting in a Subway in St. Anthony,MN, I watched this guy working behind the counter with a 12" afro hanging his head over all the meats and everything else without a hat on or plastic gloves. One of the people said he was just starting to be trained in. I asked for the manager and asked him why he had on. We don't have any right now. And letting him work making sandwiches. I got so mad I told the manager to get him out of there or the Health Dept. would be there shortly. I worked as a service tech. for another chain of fast foods and I knew all the rules learning from the state health department. He went to another store and got a hat that didn't fit on his fat head of hair. Then working with no plastic gloves on again I got pissed and told off the Manager. NO MORE are we customers!!!

To: Subway Corporate Office | Headquarters 325 Bic Drive Milford, CT 06460 (203)877-4281 Complaint against Subway, FC Road, Pune, Mah. India - My Receipt# 274363 for Rs.385/- of Store# 30261 Subway F C Road Pune, Mah. India dt. Feb. 09, 2012. As per the offer I completed the online customer survey, but as promised did not get any email containing the code to claim my promised gift. On talking to store manager & later to Area Manager, Pune, both refused to give any promised gift, even after seeing the completed survey page on my Smart Phone. I hereby claim an adequate compensation for my time, money, energy & efforts in filling your online survey and further for the Harassment & also the mental tension caused for your anti customer cheating policies of Subway. In fact, your offer said the survey form is on the back of your cash receipt, but it is blank there. I was told to fill it online, but even after completing it online, I did not get any email from U. I have photograph of the offer, which I intend to put on the site, www.mouthshut.com with full facts of your cheating me. This site is already full of horror stories against U. May I expect a call back in 24 hours, to avoid the avoidable action against U? My Receipt# 274363 for Rs.385/- of Store# 30261 Subway F C Road Pune, Mah. India dt. Feb. 09, 2012. Completed the survey at: www.tellsubway.com Local Store Feedback How’d we do.? We want to hear about your recent experience in one of our restaurants. Keep the receipt, take our 1-minute survey at www.tellsubway.com and receive a free cookie. Subway Corporate Office | Headquarters 325 Bic Drive Milford, CT 06460 (203)877-4281

i worked for maultiple locations in the baltimore area all under the same indivisual owner and operator Sunil Patel i was asked to work outside my job description maultiple times at no pay i was forced to clean off clock after store hours for monthly inspections my pay checks were short every pay period and in my last 8months of employement i did not recieve cash or sighn over a single paycheck please contact me at 4439341236 u guys need a serious wake up call in your company!!!!!!!!

I buy 5 sandwich for store Wabash IN. Sandwich ok, but sauce not so great. Would like dukeachnaka sauce for Sandwich...more better for hooey hooey matschasnaket.

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once again, another complaint about subway, you guys really need a wake up call, perhaps some day people will stop going to eat there. I was there and I asked for 2 2 dollar ham subs and because they were out of ham, I could not afford what I wanted. I was sent away being told it was not and obligation to offer an alternative.

I fell sick with food poisoning after eating meat at Subway restaurant on Rt 1 in Rehoboth, DE 19968. My doctor is treating me at present for the food poisoning. I so far have lost two days work.Considering law suit against Subway which is in the Walmart store.2/7/12

The new opener at our store requested to work 8 hours a day, but our opening shits (6:30-2) are 7.5 hours. In turn, our boss favoured her and let her stay until 2:30 allowing her a full 8 hours, but took half an hour off of a closing shift to save money! Also, once I started being able to see my hours worked punched into the computer, I was noticing that I was being shorted pay nearly every pay cheque... I can only imagine how much money I lost when I wasn't able to do that.

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I AM REALLY DISSAPOINTED IN THE CHAIN OF COMMAND AT SUBWAY I LEFT MY CELL PHONE IN A SUBWAY IN FT MYERS FLORIDA CALLED MY PHONE AND A SUBWAY EMPLOYE ANNSWERD MY PHONE TOLD HER I WOULD COMNE GET IT IN THE MORNING MY PHONE IS GONE NO ONE SEEMS TO NO WHERE IT WENT TALK WITH SOME PEOPLE AND THE OWNER OF THE STORE SOME VERRY RUDE SOME VERRY NICE AFTER FUTHER REVIEW MY PHONE WAS SEEN IN THE STORE BEHIND THE COUNTER BUY MANNY EMPLOYES AND THE OWNER OF THE STORE CONFIRMED THAT !!!!!!! YET STILL NO PHONE !!!!!!!! WHAT IS SUBWAY GONNA DO ABOUT IT !!!!!!!!!!! TWO WEEKS LATER AND STILL NOTHING !!!!!!!!! I AM A SUPERVISOR FOR OVER 30 PEOPLE 20 OF WITCH ARE IN RETAIL SALES THIS SHOULD NEVER HAPPEN LOOKS LIKE JERSEY MIKES FOR THE REST OF MY LIFE I CAN SAY THAT WITH 100% TRUTH AND I USED TO EAT THERE 1 TO 2 TIMES A WEEK AND ORDER FOR THE TEAM AT LEAST ONECE A MONTH

I worked at numerous different Pittsburgh area stores for a good part of 2010 and into 2011. (Ambridge, Leetsdale, Pittsburgh, Wexford, Cranberry, and McKnight Rd) The owner of these stores was a complete d*ckhead. All though I do appreciate him helping my Fiance and I buy a car, it really wasn't worth the hassle. When we were first hired we were told that he would provide us with bus passes out of his pocket/company pocket so we could get to work. Every week we had to fight with him to get it, let alone to get him on the phone. There were constantly favorites, i.e. the other Indians that worked for him. They ALL got paid under the table and made more than minimum which the rest of us where getting, and we received paychecks with taxes and what not. Half of his employees aren't even legally allowed to be working because they're here on school visa's. I started at the Leetsdale store and I was getting roughly 35 hours a week, I was ok with this. There was then a person who got fired from the Wexford store and this is when he offered to help us buy the car so I could get there to be the opener. I enjoyed being the opener at that store but we had no manager for a while and the manager he did hire after a month or two didn't know how to do anything. She even went through training and still managed to mess everything up. We were always running to different stores because she didn't know how to do the order. So I took over doing the order and putting it all away. She couldn't even schedule properly, so again, I did that. He hired her when he knew she had no previous managerial experience what so ever. All she did was stand around, yell at us for doing our jobs, and take smoke breaks every two minutes. I then moved to one of the many Pittsburgh stores. Again, favoritism, and truthfully, reverse racism. The manager was african american, and most of the employees were as well or they were indian. I was the only white person working there and I always got the shitty jobs, bossed around by everyone, the worst shifts just because nobody else wanted to work them. Around this time I got a plantars wart on my foot and I was ridiculed and harrassed because I had to take off time in order to get it removed surgically. And even then, I still came into work before I should've and my foot took much MUCH longer to heal. And because of this, the Owner then moved me to the Ambridge store and I became friends with the manager. He was strict, but at the same time, knew what it was like to be at the bottom of the ladder. As long as we did our jobs we were ok. There were three of us working in the store to begin with then the owner fired one girl before he had a replacement hired so the manager and I were working 7 day weeks, he was opening everyday, I was closing everyday. Mind you this was going on during Februany. Needless to say, I was slammed, every night, with no help. And people would complain to corporate that I wasn't going fast enough, and I would get yelled at by the manager and the owner! HIRE ANOTHER PERSON TO HELP ME AND MAYBE WE WOULDN'T HAVE THAT PROBLEM!!! I will NEVER EVER even go to a subway again. Ever.

Hi, I am a Subway franchisee for about three years. My store is located in Philadelphia area. Recently I signed a contract to sell my business. I want to let people know about my experiences of being a part of the largest food chain. I believe it would help someone who wants to start his or her own Subway. As we all know Subway is a small business like a convenient-store. Majority of them are owner operated and doing average of $5000-6000 weekly. Subway owners make average of 26K to 30K annually. Some convenient stores make more money than this just from lottery commission. In this economy, most of businesses are struggling to survive. Business-expenses are going up but business-revenues are almost same or declining due to competitions and other factors. On top of it, the subway corporate is acting like subway is a high profit business. Well, it used to be decent one. Not anymore. National promotions, Local promotions, Reward points, Customer appreciation promotions, Subway coupons, Local coupons, Local shopping center coupons, even inside candy-bar wrap coupons, free chips Friday, free lunch with $25 gift card purchase, free cookie survey and the list goes on and on. Started last year Subway coupons come in mail and in form of a booklet. I haven’t seen a booklet of coupons from any other small business. Actually it looks like coupons are in the market forever. Keep coming every month. The problem is anyone (like local printing media) can use the subway logo and print the coupons. So corporate coupons and the local coupons look same and people can’t differentiate them. And they get disappointed when the clerk doesn’t honor it and they start arguing. They don’t know the coupon they are crying for is a piece of trash for us. We don’t get any reimbursement for it.

Another issue is reward-points cards. Subway is the only one in the food-business does this. The customers get $6-7 foot-long free for $75 spending. Almost 9% return of what they have spent before (who knows they even have spent any money? lots of online frauds going on these days. But corporate doesn’t care. Why should they? These days there is an online survey claims to get you free lunch for a week for filling out that survey. Last year several franchisees received calls from fraud people claiming calling from subway HQ and ask some information and gave them some kind of code numbers. Also we received fraud calls that we won free subway T-shirts and hats and would receive the shipment soon.) Where this 9% return comes from? Of course it comes out of franchisee profit share. On top of this the franchisee pays fees for the transactions. Why we need coupons, promotions, reward point etc. to stay in business? Can't we survive without them? We are doing these promotions to bring customer in the store and keep coming back. We are doing it for customer loyalty. O K. Understood. But there should be a limit. Not a new coupon-booklet every month. We get more people in because of coupons. And more people don’t necessarily mean more money. But it really is higher food cost and labor cost.

Reply to Lindsay Kidder - Your W-2 should be mailed to your current address no later than January 31, 2012 by federal and state laws. You should be getting it this week otherwise you will need to call Corp. office to get a copy. hope it helps!