Sprint-Nextel Corporate Office & Headquarters

There is only one way to get this major customer service problem resolved and that is to contact everyone we know and let them know just how bad Sprint treats their loyal customers.If that does not create a change in thinking than we should all find another carrier ASAP. If enough people got together signed a petitioin that said, if Sprint does not change the way customers are treated, we will cancel our service immediately. I would beat that we might get some action. I had problems with them eight years ago and went to another carrier but I was told that things had changed. I live in an area where I need the Spirit service and I'm sure they know that but things have not changed. You get the same arrogant none carring individuals that seem to relish in knowing that you have a problem and they could care less. I could go on but what is the point. I this country we have the right to voice our opinion about those that exploit us and do something about it. It is up to all of us to put this problem to bed by joining forces in enough number to get Sprints attention.

Virgin Mobil a Sprint-Nextel owned entity has actively tried to charge me for services I have paid for. While the offshore customer service reps acknowledge that the account is paid and current they claim system problems and only express sorrow. Even "supervisors" have no power to deal with a problem. The company is, in my opinion, attempting to steal money from a long time customer. I would never again recommend that anyone ever use Virgin Mobil or even Sprint-Nextel.

I have been a loyal sprint customer for a while and have never in my life seen a company that works like the way Sprint does. After wasting 50 hours of my life on the phone with sprint neglecting my kids and my girlfriend, I still had to pay for 3 blackberrys, when they claim to have a 30 day simple refund policy, within the first five days of getting the orignial Brand new 50$ blackberry I was promised. It turned out all phones sent to be were refurbished. From reading these complaints I must have gotten yalls old phones...that were sent back. I am furious and shocked that Sprint even has satisfied customers because there is no satisfaction here. Their call center operators are dumb, and have no ettiquette on how to handle customers, their tech support seems to be reading out of a manual and script, and worst of all every Supervisor I have spoken to, Especially a Supervisor of Account Services named KEMO, was rude and appauling. Because my services had been disconnectd once for less than a day, he informed me I was not a good enough customer to receive customer satisfaction, and I didnt deserve to be helped with my problem. It amazes me when its my mistake i take responsibility and they throw it up to me any chance they are able. Their mistakes are my fault, because I made 1 mistake...Sprint....Take responsibility, and realize who supports your company. you are the bottom of the cell phone companies, and I realize why that will never change. Remember you need to be getting as many clients as possible, and you do that that by pleasing people, not by making them feel unworthy of the the best possible customer service no matter who or what they are. Oh yea, and you are tightwads too! You gotta put money in to get money out!!!

I HAVE BEEN A SPRINT CUSTOMER FOR SIX YEARS AND I AM VERY VERY UN HAPPY WITH MY SERVICE LATELY ,I HAVE HAD SIX REPLACEMENT LG LOTUS THAT ONLY LAST FOR A MONTH AND THEY WILL NOT REPLACE THIS CRAZY PHONE I ORDER A NEW PHONE AND IT DIDNT WORK AND THEY WOULD NOT SEND OUT ANOTHER UNLESS I PAID FOR SHIPPING ON A NEW PHONE AND CONTRACT.SO I RETURNED THE PHONE AND WENT BACK TO MY OLD LG AND HAVE BEEN HAVING TROUBLE WITH IT EVERY SINCE, NOW IT RINGS WHEN IT WANT I HAVE TO CUT IT OFF AND TAKE OUT THE BATTERY FOR IT TO WORK THEN IT ONLY LAST FOR A HOUR IM JUST NOT HAPPY WITH THE SERVICE IM GETTIN NOW WITH SPRINT.

I was a long term Sprint member and always very happy. Last May 2010 my Blackberry stopped working, I was told I was eligible for an upgrade because my contract was ending, so I could get a new blackberry, if I signed a new contract. I was willing and even excited to do this. I ordered the new blackberry Curve- it arrived and worked for only a few hours. After trouble shooting on the phone with Sprint for well over 2 hours I was told it must be a defective phone and they would ship me a new one. It arrived 2 days later. This one worked for 3 hours then died also. After many many calls and aggravation, I was told my contract had ended so I could cancel my service with no penalties. I did this and went and purchased the iPhone. Now I am being billed for a Early Termination Fee! I was told by numerous people, all of whom I took their name and ID numbers (if they were willing to provide them) that I could cancel with no penalties. I specifically asked this so many times because I did not have access to my original contract- so I wanted to be sure I was getting the correct information. Now after numerous calls trying to fix this I am being told there is nothing they can do about it. I do NOT like my iPhone and wanted to switch back to Sprint this summer- but after being mislead I will be using Verizon, or another service. I am very disappointed in your customer service.

I have had sprint for quite sometime now.But Friday night I contacted them and again for 1hr and 30 minutes saturday and 45 minutes on sunday.After 3 days of consecutive idiotic repeat security questions and several employees and supervisors FRED AND OTHERS nothing was accomplished until the last 2 minute conversation on sunday. They would not could not listen that we couldn't get on line to access our OUR I SAID THE ONE I PAY EVERY MONTH ACCOUNT.Not theirs but they could'nt umderstand and kept asking security questions aabout in which i pay and called from my sprint phones.SO SPRINT YOU REALLY THINK YOU ARE OF ANY SERVICE TO ANYONE.HOW DOES THIS PHONE CALL SOUND CACHING CACHING CACHING I BELIEVE THAT IS 4 PHONE LINES TRANSFERRING TO ANOTHER COMPANY.OOOH OO YOU BETTER GET MAECO.YOU NEED TO TRAIN YOUR PEOPLE AND LEARN TO RESPECT THEM WHEN THEY CALL INSTEAD LET ME GET A SUPERVISOR TO HELP YOU WHEN IN THE NEXT THIRTY MINUTES.I f you can't take the heat hire another ceo and let them get fat with stock and do nothing but collect our payments from our I said our phone plans.

My hat is off to Sprint/Nextel been with them since 2002. They have been wonderful to work with in the past and present. In this economy one needs a company that recognizes a valuable customer and is there with you when your in a tight pinch as I find my small company in these days. From my Account rep Stephanie Wilcox to the many customer service reps that help me with my account I'm one customer that is happy! We've seen the vast improvements of technology from the 1st 58SR Brick I truly loved to the latest Android craze.... Wow! I read a lot of unhappy people with a lot of griping , one has to think alot of it could be operator induced error maybe... You can't make everyone happy...

For those of you on a "family plan" with Sprint - beware! Yesterday I received a letter from John W. Carney, Senior Vice President, Consumer Marketing letting me know that I've made some 'changes' to my account - the one of four phone lines associated with my account now has a two-year contract. What is so FACINATING about this is that I did not give permission to ANYONE to extend contract on any of the four lines I pay for in our plan. We all know that getting a "deal" on a Sprint phone always requires the signing of a two-year contract. My step-daughter worked with a sales rep - Greg B. Irwin, "Lead Retail Consultant" - at the Lakeline Mall Sprint store (#1057) in Austin, TX. Somehow, he managed to bypass the user name and passcode I set up on the account, and sold her a phone with a discount, and extended the contract for another 2 years, and changed another $18 to "activate" the new phone. I actually went to the store today and talked to this "Greg." Throughout the entire conversation, he never once offered any kind of apology for breeching the security on my account, and was told the only that the only way to cancel the contract is to return the phone (my stepdaugher had been using it for 2 weeks), AND pay the additional $75 discount given on the purchase. I asked him up front why he simply didn't just CALL ME, since my phone number was clearly on his computer. He offered nothing, and simply didn't respond at all. Is this how Sprint does business? Based on what I'm reading on this web site, YES! I'll be writing a letter to corporate, but as any of you working in Corporate America know well, the customer is NEVER RIGHT. Customer Service be damned - did we make a profit??

As an informative consumer, a person that loves feedback good or bad, I have to say I officially give up on the reliability of customer service provided by sprint. My family and I have been Sprint customers for nearly 10 years. I am appalled by the ignorance of the staff and am absolutely sick of their inconsistency. I write positive reviews often and am happy to write this review as it seems to be a trend. I often get a kick out of all these company's that have these fancy little programs and surveys that are distributed to get feedback from paying customers and wonder why I wasted my time to complete them, when there is NO effort in resolving any issues brought to their attention. All I can say is shame on you.

If I could give zero stars, believe me, I would!! I have been with the company for ONE month, and they can get nothing right. I have literally spent hours on the phone, everything from my mail in rebate, my first bill, and my activation charges were done incorretly. A good percentage of the customer service reps are nice as pie, but no one knows what they are doing. I feel like I am babysitting the employees to assure they are doing what they say they are, and when I call back, sure enough, things are not getting done. So disgusted, I refuse to pay them a dime, they should have me on payroll!

I live in michigan and decided i wanted a Blackberry. The Sprint store sold me a Blackberry and i couldn't text or call when using the phone. So i stopped by another Sprint store and they said it doesn't work because i don't have coverage in my area and that the Sprint store that sold it to me, should of never sold me the Sprint Berry and i would need a Nextel berry. So i get a Nextel Blackberry and iv had to take it back 6 times in less than 6 months for repairs and replacing parts, of coarse they have to use used parts because its over 30 days old! It was 32 days old. And they take my nice shiny looking new phone and give it back to me looking like its 10 years old.....And it still doesn't work. I just drove another 30 miles to the Lapeer Sprint store and 30 miles back home. The Sprint employer told me my new phone wont turn on because it probably needs to be charged. Well its been charging for 8 hours and it still wont turn on! So iv been paying all this money every month for what? because my phone sure the heck don't ever work! And i love how the Sprint store tells me every time to make sure i answer the phone survey. Pretty dang hard to take a survey when i get home Sprint people! cause my phone never works!! I would like to know how Sprint can charge so much money for the awful service and garbage they sell? I will never sign up with Sprint ever again and i will tell everyone i no what kind of service Sprint gives. DOES ANY SPRINT EMPLOYEES EVEN READ THESE COMPLAINTS? Hey why don't you hire people who no something about cell phones! you jack wagons!

Nice to know that after I quit working there and stopped services they still suck horribly. I'll never work there again and I'm perfectly happy with Verizon. they actually care about their customers and take great care of us. good luck Sprint. You're the Titanic. You'll need all the luck you can get.

I've had nothing but problems with my HTC EVO from the day I got it, more specifically... problems with Sprint's service as it relates to the phone. There's also the extra hidden costs you get hit with they don't advertise and the actual service is nothing close to what they advertise it to be either. I am on my 3rd Evo in only 5 months and I don't even have it yet because Best Buy doesn't keep them in stock. I have a piece of crap Samsung loaner phone (that also doesn't work) for the next 2 to 3 weeks until another Evo comes into the closest Best Buy store, which by the way is 180 miles from my house. I've made dozens of calls to both Sprint and Best Buy and gotten nowhere, so ten minutes ago I went back to Verizon Wireless. I was with Verizon for 10 full years and never had the problems I had with Sprint in less than 5 months. Sprint doesn't care about it's customers at all!!! Sprint's corporate office has done an excellent job of insulating themselves from being contacted by any of their customers. Sprint's customer service departments have all left me hanging with a phone that doesn't work, phone and data services that don't work, and ended up costing me about $1000 just to end my contract after only 5 months just to get away from them. I warn everyone I meet about Sprint and am happy to tell anyone about how much they cost me and in the end got nothing. Sprint doesn't realize I have a captive audience twice a day that will hear about this until I feel I've gotten my money's worth. That's gonna be a long time for sure. DO NOT BUY A SPRINT PHONE... DO NOT USE SPRINT AS YOUR CELL PHONE COMPANY... WARN EVERYONE YOU KNOW!!!

December 2009, I went from a happy 18 year customer with US Cellular to Sprint. The reason being is that I have 2 college students and needed plans with data. US Cellular plans were not affordable at the time. Purchased 3 phones. 2 Blackberrys and 1 Samsung Moment. I also pay $7.00 PER month, PER phone for insurance. From the beginning the Samsung Moment has not worked. I have taken it in to be worked on too many times to count. Always with the same problem. Phone pushing buttons when I am talking, going to mute, going to speakerphone or just hanging up. The last time I took it in, they had the phone for about 4 hours. They said they were doing a update. O.K. Maybe now the phone will work right. It is now worse than ever. Not only does it do everything it used to, it now does it more often. And it Pings all of the time. After 11 months of dealing with this phone, I call Sprint and tell them I want another phone. They inform me that I can not upgrade until next month. And then I have to sign another 2 year agreement. Why is it that I sign a contract with a company and purchase a phone that should last me 2 years. Because the phone they sold is faulty, and they are not supporting it. This phone is still under the manufacturer warranty. So...tomorrow I am switching back to US Cellular. They now have affordable data plans. I can switch all 3 lines and pay about the exact same amount as I am paying with Sprint. However, I must pay about $300.00 to get out of the Sprint contract. That is o.k. I will gladly pay to not have to deal with a company that offers NO customer service and sells inferior products to their customers. I had heard about Sprints poor customer service before I left a company that I had been happy with for 18 years. That is what I get. One more bit of information. I have spoken with 7 different account specialist in the last 4 days. Everyone of them took down my information, promised to get with a supervisor and call me back. I never heard back from any of them. Then I would have to call the 800 number and start ALL over again. If anyone with researching Sprint, please do your self a favor and go with another provider. My husbands company uses Sprint, and I am sending all of this information to their HR Director. Hopefully, they can take their business elsewhere. I feel in todays economy, people are working so hard for their money. And companies should be doing a better job in taking care of the people who take care of them. Some do a really good job, however Sprint is NOT one of them.

sprint is losing so many customers over there bs and they will eventully learn that people get tired of being lied to. There are too many carriers that want our bussiness and after 7 LONG years we are ditching sprint. Tired of the lies and the games. We will find someone who wants our business

I did not mind sprint much, I would have to say i liked or loved the service for 2 Years, UNTIL THIS YEAR! It only took 10 months for me to despise sprint. Thanks for taking care of your Military members so glad we can fight for your freedom to screw people over. “The short version.” In the last 3 weeks my Samsung moment has failed to call 911 twice. 2 times. Sprint has replaced this Samsung Moment 4 times. It failed October 14th 2010 to call 911, Sprint then replaced phone on October 18th with another Samsung Moment, November 9th it fails to call 911 again. We signed up and go this Samsung Moment Jan2010. It has had problems since. I had 30 days to exchange phones but when I went to the store in Oklahoma on the 30th day, they said I could not. I called Sprint and they said I could not and replaced the phone with another Samsung Moment which did not work the same as the others. My husband was in the middle of Military transfer to a new duty station so I did not keep coming to complain, I was busy moving. My Samsung has been replaced 4 times in 3 different states. Oklahoma, Over the phone, Minnesota and now Illinois. The phone has not worked in the same way. Not only does it fail to call 911, it fails to call other people and or drop calls, it goes on data lock down. I went to the Sprint store Gurnee mills mall on November 9th the employee told me it would be a waste of my time to have them look at my phone unless the issue recreates itself for them, it does not exist. They refused to fix my phone after I told them it is their job as I pay insurance for this service. I went home, I called Sprint I talked to several people –Nov.9 325pm Terrance who promised to call and fix my phone over the phone who never called back at 630 like he said he would. Nov. 10th 8am-9am, Tamika- who offered me an upgrade to Samsung Epic for 250.00, Jason who refused to transfer my calls to a supervisor. Michael who sent me to account services, Lynn- in account services who offered a 49.99 refurbished Blackberry, Jason – Who said it is the stores problem to fix my phone- I am Done. Sprint can replace the phone with their Samsung Epic offer at no charge for all my inconveniences or they can terminate my services and waive the termination fees for all my troubles. I have contacted the BBB, The FCC for refusing to fix my phone at the store, THE ATTORNEY GENERALS OFFICE in ILLINOIS and since my home of record and drivers license says Minnesota I will be filing with the Attorney Generals office there. I Know she loves sprint!

I have a Samsung Moment, Do Not buy this Phone it is a piece of Junk! the service technician in Palmdale CA. said that the charging port is malfunctioning,the customer rep at the store said it is the software. they tried to give me a refurbished phone,I refused. I requested a new phone because I purchased a new phone. I did not get my rebate,because the staff at the Brooklyn store did not submit the sales recipt. I was promised a phone call to resolve the issues yesterday, no one called. All I get is lip service and double talk.

After an exhausting morning of trying to get someone from my local sprint store on the phone and getting either put on hold for 5 minutes at a time before the machine told me no one was available to take my call or hung up on by an associate with no patience, I finally called this number. A very helpful gentleman by the name of Simon got on the line and happily answered all my questions, as well as apologizing for the way I'd been treated. I will only be dealing with him from this point on. I've only been with sprint for a short time but everytime I have a problem it seems to be impossible to get ahold of someone willing to HELP me. Simon, thank you for your HELP, as I expressed to you on the phone it was such a relief to have someone HELP me instead of giving me the run around that I've come to expect from Sprint. Employee ID- CC527307, I suggest if you have a problem you turn to him as well.

We were looking for a new cell company to go with and decided that after looking at their map of coverage that Sprint would work for us. We live in a rural area and was in the good coverage area at our house. That was going to be fine since my wife and I both have to drive into the city for work. We paid almost $200 to get phones and was told that we had the 30 day trail to try them out and to make sure we had service and if for any reason we didn't like the phones or didn't have service we could return them and get our money back. I called and activated the phones and nothing was said about us being in a no service zone until the phones were activated. I had 5 different reps tell me that I was not going to have service and I should have never opened an account. I couldn't cancel the account then because the numbers are used for my business and I had to have them stay activated. Out of the many people that I have spoke with, only one could speak and understand english. It took for ever to get someone to understand that I needed a return kit. One rep tried 3 different times to turn my numbers off. I finally received 2 return kits and was told that when the equipment was returned that they would credit my bill the refund. It took speaking to 3 different people before they understood that I wouldn't have a bill because the account was close. Wait.... it gets even better. Have they received the phones I was charged a $70 restocking fee. That was never mentioned to me one time in all the times that I spoke to someone about a return. I opened this account the beginning of Sept. and I have recived one credit for $83 for one phone. I have emailed, called and nothing. If I don't get "I don't know anything about your account because you do not have one " then it's "you were given a credit for both phones in the middle of oct, if you don't have them you need to speak to your credit card company". I received and email I can't even remember when saying that I received both credits and that I would be refunded the restocking fee in 3-4 billing cycles. I know I could have made this story shorter than longer and I apoligize for that but the moral of this long story is don't use sprint.

I was told one think and sprint is doing something else. They never talked about the referral plan that was often to me I brought 4 new customs to them. Yes then did offer me 50 dollar but that was not what was told to me. I would like to speak with someone else about this. I don’t think that the president of the company know that the associate are treating customs this bad. I told the young man about the phone that I have he just ignore me when I told him about the phone, He was only worry about what the arrangement that Tammi McCants had set up neither of them was worry about the phone that I have now or the referral that I was to get for bringing in new customs. I would like to speak with some one else. Thank you Cassandra Johnson To whom it make concern this up most ridicules phone company I have been dealing with for over the last several year I have talked to the RUDEST associate there. I have been talking with retention for the last week a more. I was told that my bill was going to be credit for all that I went though to get a phone on an up grade. I have gotten text that my service is going to be cut off if I don’t make a payment. Surely on Friday09/25/2010 I can not call out. Why would anyone tell you one thing and do another thing. I would like to speak with the president of this company I have preferred people to your company and I have not gotten a dime for this you are lairs when it come to keeping your word. If this the way that you treat people that is a SHAME I will be looking in to another company I have ask to be set on a payment plan. If something it not done i will report this the phone that up grade is BROKE