Sprint-Nextel Corporate Office & Headquarters

I have a Sprint Costumer sisce 2003, these folks are no consistant at all. Everytime we change our plan they never live by what they have told you on the phone. My husband has told me to not change the plan, but to leave it alone. However when things change you need to. Such as Text messaging, I recently changed the paln, and was told I would get the first month free and not be charged for a cancellation on the phone we were not using. Well we got the bill it was not what we were told it was un-beleivable and I mean a stinker. When I called I was hung up on 4 times, because they did not know what they were doing not because I was mean. And Of course they to did the ole double talk. I going with verizon. Sprint is to stressful to deal anymore. I cannot take the always having to listen to the crap about their poor customer service skills and training of the peer and bitter blame game. See ya Big Ole Buckets Of Duhhhhh.

I made a mistake being sprint customer and as of today I am willing to pay the fee to discontinue. Sprint charges late fee and account spending fee. I am ok with late fee but charging for spending whatever sprint calls it not right. I called sprint to wave this fee they told me I have to enroll direct bill. I explained to them last time I did they try to take $ from my acc $10,000 when I called they apologize and said it was a type o. So I cancelled this direct bill things. Now they were charging me for the last 3 years for not Singing up direct bill. When I call they hung up when I went to store their customer rep not pleasant so they left me no choose but to exit. Now I'm AT&T and so far so good. Oh the iPhone is the best va the HTC I had with sprint. I have over three line with sprint I pay them over $250 every month for last three years but refuse to give me credit for $5.00 for not enrolling direct bill. That's all I will make sure all my employer go to AT&T currently we use sprint guess what I am the account manager I will make it happen in one month. Currently my employer have over 1,000 line with sprint.

I have been with sprint for 5 years and. Thay went down hill all thay do B.S people just don't bother after this contract is up so are thay !:-(

You pay $7.00 a month for insurance per phone with Sprint and when you have to file a claim it is the most outragous experience ever!!! You are told on Sept 18th 2010 you will receive a "new phone" for the 2 month old moment phone that you purchased in July 2010 with a additional $100.00 deductable, however you receive a refurbished phone on Sept 21st 2010 that was sent in on someone elses claim,and that phone is still broken. Now you have 2 broken phones and when you call Asurion(insurance company) they treat you as if you are trying to rip them off. When the Sprint store techs that repair phones for a living tell you that you need to return that phone"It is Broken" and have another phone sent Asurion should not give you grief by reciting the polocies and procedures!!Step out of the box Asurion and take care of the customer. If you take your Cadillac in for repair you don't expect to receive back a Volkwagon and that is how this phone insurance company works. After 4 hours of explaining and many transfers I was ready to change phone companys and I have made inquires. I have been a customer for 5 years with you Sprint and I have some advice FIND A DIFFERENT INSURANCE PROVIDER before your valued customers leave.

I have been with sprint for almost a year now. When I signed up I was also signed up on Sprint.com and given a user ID and password. Three months ago while checking my bill I notice recurring charges from a download that I did not access. When I called Sprint about this I was told the only way to cancel the recurring charge was through Sprint.com I informed them that I have not used that service since I signed up an cannot remember the user name or password. CSR told me that there is nothing they can do and hung up on me several times. Now I am stuck paying an extra $16.99 per month.

Mr. Hesse, My name is Karmen Pettit, I have been a Sprint customer since 2005, and I have been thru a lot of issues with you company long before you came on board, but nothing like what I experienced On Monday, September 20th , 2010. I recently purchased a data card, and had decided to switch the service to a phone since it was set up as a number. I SPENT MY ENTIRE AFTERNOON ON THE PHONE WITH CUSTOMER SERVICE, something that only takes a few minutes, turned into an adventure. I was on the phone with a representative by the name of Stephanie, rep id 2565, who had me on the phone for 30 minutes, then decides to tell me she never pulled up my information! Because of hat happened yesterday, my boyfriend missed his flight, and we were at the airport when the only representative that we had spoken to Finally got the request correct, but we were watching his plane take off. This is the worst customer service I have ever experienced from Sprint!! I shouldn't have to ever go thru this again, not only me, but any sprint customer!!

We are a company that has over 37 lines in our account. We have been slowly moving into the arena to use Blackberries 8350i Direct Connect phones. On this one particular number we have had this 8350i replaced no less than 4 times, 1 for the original purchase, 1 refurb'd device, another refurb'd device and finally a brand new one. We've had more problems with this Blackbery and have not been able to resolve the situation. It seems that no one seems to really carry the ball from beginning to end and that there are always options or configurations that never seem to be made when we call in to make sure all is well. To add insult to injury, CSR's tell us we are delinquent in our paying and won't help us out with that one Blackberry. 8350i Blackberry is the model in questions and all we want is a reliable device for our employees. Please Call as soon as possible. Richard D. Roos Shepard's Inc. Network Administrator 32 Henry Street Bethel, CT 06801 203-830-8300 x 360 Thank you for your considerations

How do you report your phone stolen then some one walk in and have it truned back on ppl need to do there job......

I recently had a bad experience with Sprint Sales. The jerk I was on the phone with for about 30 minutes could barely speak english. He tried to sell me a replacement phone at a much higher price than was on the web site. I asked to speak with a supervisor and he said she would tell me the same thing that he was. I told him I did not care that I wanted a supervisor. He put me on hold, came back on about 5 minutes later and tried to disguise his voice and told me she was in a meeting and did not want to talk to me. I then asked to be transfered to customer service and after a few minutes and threating to e-mail corporate he gave me the number. Customer service was actually a big help. We got the problem taken care of but it took about 40 minutes. The 5 stars are for customer service.

I'm a formen or you can say a supervisor for a big plumbing company. I recently subscribed with sprint. They think they are to big and powerfull, but the. Thing is that they are falling for them self. Pretty much I've recorded almost all conversation with them and their lays coming from apparently from managers and supervisor telling me how they helped me out. But the only thing they did is lyde to me about my service and how they screw up and they overcharged me. Sprint agree and helped me.do it. So I started recording evry time I calf. And guess what , they did it again they wanted or told me that I ow them back for the charges back again. So I have it how they pretty much send or about to send it they started to get rude and acted so smooth and if they solved my problem. I told them no now I have more problems wath a just to have, and told them that we carry are own lawyer cause we always used one for are trade and I jade mention some of what is goin on. Told them to hold off for my other payment with sprint see if they helped me what we talked . Apparently they are willing. To keep on goin with their story. I don't play if they don't email me back in 2 days are lawyer is goin to start working good luck spr???

today 09/15/2010 spoke with several sprint employees all but two did their jobs. One particular Team Lead LUKE was very curt and rude. Luke greeted the call rude and decided that my particular issue didn't have anything to do with his dept. luke placed me on hold several times without my consent. approached luke about the situation when he got back on the phone luke then informed me that he told me to hold and that was all he needed to do informed luke that he doesn't tell me to do anything and that the right way would be to ask me to hold. asked luke to speak with his sup because i had had enough of his blaton rudeness. luke informed me that the sup was in a meeting and that she would have to call me back.

This could be from the Sprint employee handbook... When a customer calls with a problem that you have no idea how to fix, do you: a. just have them take the battery out & let it sit for a minute or two? b. put them on hold & never come back? c. ask them to explain in detail the problem, then tell them they need to talk to someone in tech support. Once they are transferred to tech support, they will have to re-explain the entire problem AGAIN? d. just simply hang up? e. be sure everyone at Sprint who the customer talks to tells the customer different stories regarding the problem. So, dutiful Sprint customer service & tech support employees, please feel free to choose from any of the above options. Do a good job & you may be promoted to floor sweeper! Good Luck!

EVERYONE THAT CAN READ THIS AND HOPEFULLY SPRINT CEO, COO, AND WHOEVER ELSE IS SCREWING THE PUBLIC!! THANK GOD THAT I FOUND THIS SITE AND WILL CONTINUE TO LOOK FOR SITES TO SAY HOW MUCH SPRINT'S SERVICE SU*** I HAVE BEEN A CUSTOMER FOR 12 YEARS NOW (DOPE) AND HAVE HAD LITTLE PROBLEMS IN THE PAST. I ALWAYS HAD THE UNDERDOG PHONE AND NEVER WANTED TO STEP UP TO THE MORE ADVANCED PHONES. WELL, TWO YEARS, I WENT WITH A BLACKBERRY CURVE 8830. IT WAS THE BEST THING SINCE SLICE BREAD. AFTER ABOUT 8 MONTHS, IS WHEN HELL STARTED. MAKING A LONG STORY SHORT, I HAVE BEEN THROUGH 5 BLACKBERRY CURVES. ENDLESS NUMBER OF HOURS ON THE PHONE. THE POINT THAT TOOK ME HERE TO THIS SITE (CORPORATE OFFICES, AND THE LETTER TO THEM IS NEXT ALONG WITH PHONE CALLS) IS: I HAVE BEEN ON THE PHONE SINCE 3:45 UNTIL NOW, 5:35PM! MY ISSUES WERE 2, 1: I COULD NOT SYNC MY BLACKBERRY TO MY COMPUTER. MY COMPUTER SAYS THAT THE DEVICE IS UNRECOGNIZABLE AND HAS MALFUNCTIONED, AND THE 2ND IS I CANNOT CONNECT WITH BLACKBERRY APP WORLD. SINCE 3:30PM I HAVE BEEN THROUGH, 1 CUSTOMER SERVICE, THAT RESET WHO KNOWS WHAT, THE SECOND CALL WAS 1 CUSTOMER SERVICE REP, THEN 3 TECH SUPPORT PEOPLE, AND THEN ONTO 3 "ADVANCED" TECH SUPPORT PEOPLE. DO YOU KNOW HOW AGGRIVATING IT IS TO REPEAT YOUR CELL NUMBER, YOUR FIRST AND LAST NAME, YOUR PIN CODE AND THEN YOUR ADDRESS??? ITS HORRIBLE!!!! OH, DON'T LET ME FORGET LAST NIGHT'S "ADVANCED" TECH SUPPORT...2 HOURS AND GIVES ME A CASE NUMBER FOR "ME" TO CONTACT RIM IN MOTION, THE COMPANY THAT CREATED BLACKBERRY APP WORLD AND WANTS "ME" TO TELL THEM WHAT MY PROBLEM IS AND THEN WAIT FOR THEM TO FIX MY PROBLEM... DO THESE PEOPLE HAVE TESTICLES OR WHAT??? IF THERE WERE A NUMBER THAT COULD GO INTO THE NEGATIVE NUMBERS FOR "YOUR RATING" IT WOULDN'T BE LOW ENOUGH!! AFTER 2 HOURS ON THE PHONE WHEN THE LAST "ADVANCED" TECH SUPPORT TRANSFERED ME TO ANOTHER "ADVANCED" TECH SUPPORT I HAD ENOUGH!!! I WASTED 2 HOURS OF MY TIME, AGAIN, TO HAVE NOTHING RESOLVED AND.....ACTUALLY HUNG UP ON THE LAST GUY!!! IF SPRINT WAS A FOOD COMPANY AND I WAS STARVING, I WOULDNT USE SPRINT!! I'D RATHER STARVE TO DEATH!! IF THERE IS ANYONE OUT THERE THAT IS LOOKING TO USE SPRINT FOR THEIR PHONE SERVICE CARRIER, PLEASE DO YOUR SELF A FAVOR AND LOOK SOMEWHERE ELSE FOR SERVICE. OH, ONE MORE THING, AND IS A REAL KICK IN THE A**, IF YOU DON'T GET SERVICE/SIGNAL IN YOUR HOUSE (JUST CERTAIN SPOTS) THEN SEND YOU A AIRRAVE OR WHATEVER ITS CALLED SO YOU CAN GET A SIGNAL IN YOUR HOME!! IMAGINE THAT!! THATS LIKE BUYING A TIRE AND THEM GIVING YOU A BOX OF PATCHES (THAT YOU HAVE TO PAY FOR) AND TELL YOU THAT THE TIRE GETS FLATS ALOT AND YOU HAVE TO KEEP PUTTING THE PATCHES ON!! WITH ALL THE NOTES ON MY ACCOUNT, WITH ALL THE NUMEROUS CALLS THAT ARE NOTIED ON MY ACCOUNT, WITH ALL MY DISSATISFACTION DISPLAYED TO THE PEOPLE IN VARIOUS DEPARTMENTS, DO YOU THING THAT JUST ONCE, JUST ONCE SPRINT WOULD HAVE SAID LISTEN, WE'LL GIVE YOU A GIFT CERT. FOR HALF YOUR BILL OR.....LET US GIVE YOU THE NEWEST PHONE OUT TO COMPENSATE YOU FOR ALL YOUR TROUBLES...NOT A CHANCE!!!! NO, YOU GET, I'M SORRY THAT YOU ARE HAVING A PROBLEM, LET ME SEE IF I CAN HELP AND RESOLVE THE ISSUE... HOW ABOUT THERE'S A DIFFERENCE IN RESOLVING AN ISSUE AND MAKING THINGS RIGHT, AND THE RIGHT THING TO DO FOR YOUR CUSTOMER IS "MAKE IT RIGHT" GIVE A LITTLE SOMETIHNG OTHER THAN GRIEF!! WHEN YOU FINALLY COME TO YOUR SENSES AND MAKE A DECISION TO GO WITH ANOTHER CARRIER, THEN....YOU GET WELL LET ME GIVE YOU THIS, OR LET ME GIVE YOU THAT, OR WE'LL DO THIS, ETC... B-U-L-L-S-H-I-T!!! THATS WHAT IT IS!! IN THE PAST 8 MONTHS WITH THIS BLACKBERRY, ITS BEEN A HORRIBLE EXPERIENCE, ONE THAT IS MAKING ME SWITCH CARRIERS!! I GUESS THAT'S WHAT YOU GET FOR BEING A DEDICATED CUSTOMER FOR 12 YEARS. FOR SOME REASON MY A** JUST PUCKERED! THANKS AGAIN SPRINT/NEXTEL YOU REALLY KNOW HOW TO MAKE A PERSON FEEL!!!

CSRs UNEDUCATED!!! Been with Sprint since March of this year and was pleased until I recently got a BILL FOR DOUBLE the amount I owe. I tried contacting Sprint Customer Service and was transferred 4 times because not one of their lousy customer service reps could give me dates that my bills applied to...you pay in advance for each month. I have every payment detail and every month for the past 7 months I've paid. How hard can that be to figure out? They insisted I paid $243. for ONE DAY of service and now insist I've been behind on my bills from the beginning of my contract. I have paid each month and even paid in advnace last month by paying two months bills which left my balance at a $0 last month. Now I get billed for two months? They are telling me now that I've been behind all along and each time I tried to talk, they would talk over me so I couldn't get a word in and they loved to argue with me. RUDE, UNPROFESSIONAL, INEXPERIENCED, UNEDUCATED, LACK OF CUSTOMER SERVICE, SPRINT is HORRIBLE! Plan to cancel my contract and get out of the problems now before it gets worse. In addition, I am tired of being transferred to several different people in order to get an appropriate answer to how my money was being applied to my bill and left with with a foreigner talking to me in the end.

I purchased the HTC Evo on July 16, 2010 because the ball on Blackberry curve I had with Sprint kept getting stuck. Upon purchasing the phone I had to resign a 2yr contract with Sprint which I didn't want to do but I was really excited about the EVO. A week later I was told by a customer service agent that there was an additional fee for having the EVO. I told the rep. that the agent who sold the phone to me should have educated me more on the terms of the phone. I still kept the phone because I liked the features. On August 18, 2010 the Evo stoped charging. I took the phone to sprint on 8/20 and was told by a tech that the phone could not be repaired and that I would have to contact the insurance that I have through Sprint, I called the insurance that same evening only to be told that I have to pay a deductable of $100. in order for the phone to be repaired and wait about 14 days to recieve the new phone since the phones were on back order. I decided against that since I only had the phone a little over a month. I contacted HTC (phone manufacturer) since the phone is under a 12 month warranty and they said that the USB port wasn't working and that the repair wouldn't be covered under warranty. I explained that the phone had never been dropped or broken and that I would like proof that their was physical damage applied to this phone. It is now September 9,2010 and my phone has still not been repaired. Sprint charges $7.00 a month for insurance and then they charge customers an outrageous deductable fee that they don't tell you about before purchasing their phones. I am so disappointed in Sprint and the manufacturer of this phone and I would warn everyone against purchasing a sprint phone.

I have been a long time Sprint customer and have been very devoted to them and have always been treated with respect but now days their customer service is not what it used to be. They lie to you and do not do as they say. I am very disappointed with them and will be moving my service as soon as my contracts are up. No one deserved to be treated as they treated me today.

I have had numerous problems with SPRINT....oh not when you need to pay your bill oh no. Let something go wrong with your service and you cannot find anyone to assist you. I spent a total of 3 hours on the phone today (sure I was hung up on by a supervisor, transferred and place on hold numerous times, promised call backs) starting at 8:15 am EST, and still have not gotten any resolution (1:38 pm EST). It is AWFUL absolutely AWFUL the service/treatment dished out to customers.

OMG, I am on the phone with Sprint now waiting for a manager for over 30 mins. My phone is now broken and am interested in purchasing a new phone but I am not eligible for an upgrade until mid September. I have been with sprint for over 10 years now and I don't understand why they can't just give me the upgrade price now being that I do not have a working phone at this point. Instead they would like me to pay $100.00 for a replacement phone and in two weeks turn around and pay $250.00 to upgrade my phone. This is ridiculous and they have the nerve to call me a premiere customer.... I hate Sprint

YOUR COMPANY HAS BEEN IN A STATE OF DECLINE SINCE 1998 WHERE DO YOU GET YOUR CUSTOMER SERVICE HELP? FROM RETIRED POSTAL WORKFORCE? PLEASE DAN WHEN LOOKING OUT FOR YOUR BEST INTEREST(GOLDEN PARACHUTE} DID YOU FORGET YOUR SHAREHOLDERS? WE HAVE MORE SHAREHOLDER THAN ACTIVE ACCOUNTS (OTC INFO) WHY HAVE WE DONE SO TERRIBLE ? YOUR AGENTS WILL NOT GIVE THERE NAMES WHY SHOULD THEY JUST HANG UP ON PEOPLE THOSE THAT HAVE SERVICE THOSE INQUIRING ABOUT SERVICE.WHAT THE HECK HAS HAPPENED???? IF I GET A CHANCE TO VOTE MY SHARES (USUALLY I DO NOT VOTE OR ATTEND SHAREHOLDERS MEETINGS BUT I CAN GATHER ENOUGH SUPPORT FOR A HOSTLE TAKE OVER I WILL I AM A BIG BOY AND TAKING A FIGURE LOSS IS NOT PLEASANT BUT MISMANAGEMENT IS NOT A CRIME BUT IF YOU THOUGHT THE EVO WAS GOING TO HELP YOU SHOULD CALL BEST BUY THEY HAVE MORE THAN A FEW, SO I WISH I COULD BE MORE UPBEAT IN THE FUTURE REGRETFULLY I AM NOT SO I AM NOT IN THE BUSINESS OF BRINGING LITIGATION ON COMPANIES I HAVE A VESTED INTEREST IN BUT IF WE KKEP (GOING LIKE THIS I WILL MAKE AN EXCEPTION) A LOSS IS A LOSS AND BY ANY OTHER NAME STILL A LOSS. SO FOR STARTERS LET US RE ESTABLISH EXECUTIVE LEVEL DEPT BEFORE WE WILL ONLY BE FOUND ON THE GREEN SHEETS THANKS RICK MY LAST NAME HAS BEEN DELETED I AM SINCERELY AFRAID OF REPRISALS.. DO YOU REMEMBER ARCHOS?

I have been with sprint for over 9yrs. The customer service is horrible. I am so fed up with these people. All they do is lie and is clueless about the company. Even the managers don't care about the customers. Huge mistake, I purchased the 3g/4g broadband for my internet.They actually expect me to pay an early cancelation fee for a device that don't even work. They sent a replacement that is totally different from what I ordered and the rep couldn't activate the replacement. So they transferred me to different departments until I got fed up and now I want to cancel my service. I refuse to keep being mistreated by these people. Angry consumer.