Sprint-Nextel Corporate Office & Headquarters
6200 Sprint Pkwy Overland Park KS 66251Sprint-Nextel corporate phone number:
(913) 624-6000594 Reviews For Sprint-Nextel Headquarters & Corporate Office
I've been with Sprint for a very long time. I've never had any trouble until yesterday (1/13/11). I have an HTC touch pro 2 and this is my second HTC. The first touch screen phone failed in less than a year so Sprint gladly traded me in for a palm pre since I had not had my phone for long. I was thrilled to be taken care of at no cost. Well, I had an accident which ruined my phone. I had to buy a new one which was no big deal since I was up for my upgrade. I bought the HTC touch pro 2 only to pay $400 for an item that lasted me less than 6 months. I went to your store expressing my disgust for the product I was sold and will never own another. Your store and your 1-800 service number have not helped me at all. The service line offered to replace my phone for 35.00 and mail me another and your store just offered to fix it. I dont understand why I cant downgrade like I did previously. I dont want another HTC. They are obviously a lousy company and Sprint should stand behind its products. It shows you need to replace your Chief Service Officer. He isn't doing his job. Find someone that values customer service for the sake of your organization. After all, dont you run your company with the money the customers provide. If you have no customers buying into your product you have no stock for your shareholders. Shape up Sprint! I'm getting ready to spend $150 to get off the contract and its worth every dime so I can go to a company that wants good loyal customers!!!!!!!!
I called Sprint three times to enquirer about their phone plans. Each time I was hung-up on because I asked to speak to a manager. I could not understand what the CSR was saying. I will not be changing my services. I'm with Verizon and I have been with them since 2003. I was only looking for a cheaper plan. You get what you pay for and I will not be paying for Sprint.
SPRINT CUSTOMER SERVICE IS THE WORST I HAVE EVER SEEN, IT HAS NOT GOTTEN BETTER. IT HAS GOTTEN WORSE I just brought 5 phones into Sprint from AT&T, i have used Sprint in the past from companies I have worked for. Hear is my issue with Sprint, I have been a customer for about two and 1/2 weeks,4 of my 5 phones work well. My phone that I use for work is a major headache and the problems started as such: I ordered a Lg optimus s from online sales, the phone had email receiving issues and I took it to a Corporate Sprint store in North Olmsted, Ohio. The rep convinced me to switch to a Blackberry Style. This is the worst phone I have ever seen, shuts down on it own and the battery door and battery fall out. I called customer service and they told me to go to the store and after talking to them they would not switch my phone back and told me to call Customer Service. Customer service told me to go to the store and the store will view the notes and get me back into my Optimus. I went to that store and they said no. 8 calls to customer service and 2 " Supervisors " and not one person would help me or offer me a remedy. 40 miles driving, 8 phone calls amounting to 3-4 hours total and no satisfaction. WHERE IS THIS CUSTOMER SERVICE AND SATISFACTION YOU SPEAK OF SPRINT ? NEW CEO AND SAME OLD PROBLEMS. FROM MIKE- Drdish1@aol.com
Customer service SUCKS!!!! I have two lines on my account and I am the main account holder and payer of the bill. My second line is used by my 10 year old daughter. So in August 2010, I notice two charges on my daughters line for Sprint:Multimedia09 Sprint Tv Xtra @ $9.99 and Sprint:Multimedia12 Looney Tunes @ $4.95. So when I seen the charge, I spoke with my daughter about not downloading anything on her phone that cost extra. OK mom. September comes and I see the charge again. I snapped on her and took her phone from her because I felt that she disobeyed me. Come to find out that she downloaded a "monthly" recurring charge in July and by December, my phone bill is so high, I go into investigating my charges and note that I've been getting charged this amount monthly since July 2010. So I called "customer service" to negotiate this charge and the best they could do for me is credit me one month because I did'nt call in sooner!!! Are you serious!! They refuse to determine if the service was actually being used! Because after my daugher got in trouble for no reason, she did not use the service at ALL! So now sprint is acting all dumb about a 5 months of credit that I'm requesting. WE DID NOT USE THE SERVICE AND SHOULD NOT BE PAYING FOR IT!!! DO YOUR RESEARCH SPRINT, AND KEEP THE CUSTOMER SATISFIED! I AM MAKING EVERY ATTEMPT TO GO TO THE TOP WITH THIS PETTY ISSUE!! CUSTOMER SERVICE COULD NOT EVEN PROVIDE ME WITH A CORPORATE NUMBER OR ANY CORPORATE INFORMATION TO MAKE A DISPUTE/COMPLAINT. THESE PEOPLE WERE JUST FLAT OUT BEING UNREALISTIC! AN $80 CREDIT TO A MULTI MILLION DOLLAR BUSINESS....PETTTTTTYYYYY! I HAD TO FIND THIS SITE FROM A GOOGLE SEARCH, SERIOUS? I WENT THROUGH 6 CUSTOMER SERVICE REPS TRYING TO OBTAIN CORPORATE INFORMATION AND NOT NAN ONE OF THEM HELPED ME!!! SOO FRUSTRATED WITH JUST BEING STEPPED ON BY SPRINT, IM NOT GOING TO STOP HERE! I'M GOING TO KEEP ON AND ON AND ON UNTIL SPRINT AND MY ACCOUNT CAN AGREE ON THE PROPER ACTION!
I have to say I hear rumors, stories, and more stories about cell phone companies. People its like this, your going to have an issue with one cell phone carrier or another. Just because something doesn't go your way, you should not pack it up and throw in the towel. Work it out. Because one person says no, keep going. I have been with sprint for almost 15 yrs. I have tried cingular, and tmobile. I have to say out of the three by far Sprint is the best in service, phones, customer service, and billing. People need to stop being so negative and wanting stuff for free. Its not going to happen. And if a cell phone is going to set you off like a tyrade then maybe you dont need a cell phone. Or possibly u just need a prepaid. I think sprint has made a very big change, you know sprint stopped renewing contracts and service with some people because the people were constant gripes. Call everyday and ask for this and complain about that, and the service was good all the time. Hell I wished every company would do that. You complain too much get lost. And keep names and never let you back in. Gripe this gripe that. I have this to say to sprint, thank your for being who you are and what you have become. I appreaciate my phone, and service everyday. I thank you for hiring happy faces and voices. Great Job.
I have just become a sprint customer and have been lied to by their reps and have still not got my problem taken care of I am going to attempt to find a number at the corporate office where maybe I can get some help.
I came to sprint on 11/27/10 well my 30 days are up and they got me. It would be nice if Sprint stood behind what there customer service people told you, but alas NOT !! so what do you do? Pay the bill or get your phone shut off.. guess i will just be unhappy and pay the bill and wait 22 more months and change carriers again. Thank-you Rick Gibson Gibson Quality Homes 803-261-5744
Note there is not rating for worst ever, employee- Jhea- in telesales, who refused to give any way to identify herself, when asked what type of used phone I could use on my Nextel contract, told be I could upgrade to a new phone. I said with no contract, no change in billing and to cost and she assured me this way true, but not being born yesterday, I put another person on the extention and had her say it again, then when I told her she was being monitored and to verify a third time , totally backed water and said on no!! contract , dollars for phone and new plan!! Liars, no wonder the lawsuit!! corporate office is my aim tommorrow! if you need it, the # is 913-624-6000
I have been a sprint customer for 12 or more years. I had a misshap with my new phone last summer, and ended up getting another one from the insuranse co. WHAT A JOKE. After a couple of months the touch screen quit working on it. I paid $50 for a broken phone. and its not the first time that has happened. Sprint called me back in oct. to do a survey. They didnt like what i had to say about sprint. the representive said they would replace my phone with a new one and they would get in touch with me the next week about it. HAVENT HEARD A WORD SINCE OCT. Darnell Whites post said it the best. Old customers get treated like CRAP, and the new ones are treated like royality. I havent contacted the insurance co. because I dont want to pay $50 for another crappy phone. I probably wont renew this time when my contract is up. Ill get the royality treatment for being a new customer at another provider. A Bellotte Gypsy WV
I have been a customer with Sprint for 8 years. Today I called to upgrade my phone and plan and was sold on upgrading my daughter as well, who is not eligible. After being on hold for a half hour I was disconnected and called back. I got another rep who gave me other information. After being on the phone for another half hour I hung up. I called back and spoke with someone else to upgrade my phone and plan again and was told I could not do it over the phone but now had to do it online. Everyone told me different things. I was also told I could purchase refurbished phones and when I called back was told by someone else that they were discontinued. I really am very disappointed in Sprint and if I lived in an area where I could get better service with anyone, I would switch!
I have contacted you several times about a phone I have that has never worked properly. I don't receive texts and people don't receive mine and my Internet doesn't work thus I shut the Internet down cause I don't want to pay for something I can't use. The best your company has offered me is a refurbished phone of the same model I already have which has never worked correctly and quite frankly I don't want to pay you $60 a month for a phone that doesn't work or a used phone that will most likely won't work and is USED! I would appreciate a different option and some help with a bad phone and poor customer service thus far. I have also been offered the option to upgrade for a price and still receive another used phone. What ia this about? I don't want to break my contract but I feel you are offering me very few options to the contrary. Your assistance in this matter would be grately appreciated. My contact # is 317-657-8681
I am completely dissatisfied with the service I have been receiving. I have been having problems with the Samsung Moment that I had and went in to the store. I had the battery replaced twice and was told if i had any other issues by the representative in the Wilson, NC store, Omar, to call and he would have my phone replaced. I was told at that time that the options if it was being replaced were the Transform and the Intercept. I took my Samsung Moment and left. I started experiencing more problems with the phone the next morning and called back to the Wilson location to speak to the representative and got told that he would not order me a phone replacement yet and that I needed to do a hard reset. My chief complaint at this point was that the phone was locking up. I did the reset as he instructed and all hell broke loose on my phone. I could no longer get on the Android Market, I would not receive calls. And if I did receive a cal, it would be amazing if the call was able to be completed without the phone locking up. I spent several hours on the phone with several sprint technicians and got told that the phone needed to be replaced. I was told that when I went in to the location the next morning, that I would be walking out right then with a replacement phone. That did not happen. I was told I only had the options of taking an Intercept or a Hero. I did some checking prior to the visit and spoke with sales reps in various locations and was told the Intercept was not a good product, that each they had sold was returned shortly after purchasing, and even the representative today in the Wilson location told me that the Intercept was a bad choice in phones and they were nothing but issues. That being said, I was forced in to taking the htc Hero as a replacement and if you have checked the stats on the phone, you can see that it does not have the full qwerty keyboard and is all touch screen. I am not happy with this phone and was told when it was ordered by the manager in Wilson, Edna, that these were the only alternatives they had to offer and if i didnt like it, to call Sprint Customer Care.
The absolutely poor customer service i reveiced from the sprint representatives with the phone replacement issue has me on the verge of cancelling my service for both myself and my wife. I completely dislike the Hero I was forced into taking as a replacement. I was told that if i wanted the transform i was told was on the list of replacements earlier in the week, that i would have to purchase it myself. Now that i have the Hero as replacement, All the accessories i had for the moment are incompatible. The plug for the power is different, there goes the car charger i bought for my car and for my wife's car, the case for the phone doesnt work, and the screen protector from ZAGG will not work either. When asked what to do about the car charger and such i got told to call customer care. I am sick and tired of calling for the last week to only get bounced from one person to the next, to the next who pretends to be a supervisor. Then when i finally reach someone who isnt lying when they say they understand the concern i have and why i wanted the transform, none of those calls are logged and the rep i spoke to says that i must be mistaken, that i cant know what i am talking about. If i dont know what was going on and what i was talking about, why did the rep call my number at work to talk to me and offer me not only the transform phone, to be picked up in Cary a few days later, and even a loaner phone to be picked up in fayetteville, not far from where i live. The care these low level reps have for the people that help pay their bills and that keep sprint going is appalling and unless this issues is addressed and My concerns taken care of, i will gladly forward all my business to someone that will address me needs and not screw the customer in the end. Peter Cole Spring Lake, North Carolina
what a joke;i got my grandson wanted one of the new touch screen phones @best buy thur a sprint rep.we got a reciept but no contract and when went back to get one a contract we were told go to sprint ,plus they gave my grandson a spending limit of $150.and i tried to fix it(put a cap on it)sprint refuse;stating he will never go over it-WRONG todate i called sprint because they mailed me a letter stating i will be paying $4.99 for the service i did not want in the frist place the $150.spending limit, or allow them to charge my debit card and get the same service i don't want for free i ask if this fee is in the contract they say yes and i said i did not get a contract ,but a reciept.I talked to 5 different people from customer no service to mangers over mangers(supervisors)and found out with the $69.99 plan you can go over and i again said -CAP IT but they said mrs. smith; the computer is not able to fit this and told the person i was talking to then you have someone input it manually into the computer i was told no one could do that(thought; light comes on -when you don't pay your bill they know just the right button/person to call);as a customer you should feel like you are doing them a favor by using their service instead you feel taken and use-I told the rep.of sprint my grandson really wanted this phone but he was using a prepaid that when his paid service was up;he was done no hidden fees or hoops.I have 30 days to opt-out i am told and the rep.will call me back if they can help me.THIS IS A BIG LESSON FOR ME STICK TO WHAT WORKS -BECAUSE IF IT SOUNDS TO GOOD TO BETRUE IT REALLY IS-I AM NOT SMARTER THAN A 5th grader because i FAILED to read all the SUPER FINE PRINT(AND I WOULD HAVE IF I HAD GOTTEN A CONTRACT-DON'T DROP YOUR BALL LIKE ME.
I have only had two instances of poor service from a representative. However, the issue with the line of palm products are very inferior. I have had my service for 14 months and have just left the sprint store with the promise of my fourth Palm Pre'. I understand that Palm credits for defective products. I just don't understand why you still allow them to place the line within sprint. I also don't quite understand why we aren't able to change phones if we continually get defective merchandise. Just my opinion as a consumer.
My story after 10 years this month sounds a lot like many I have read here and hear all the time. For the past 5 years with Sprint, the phones have been substandard and their Customer Sevice even worse. Then they have the gall to call you with a survey. I am lookng for a switch to a different company. Last week in the news was A T & T, now said to have the worst Comstomer Service. This week I told a *2 SC person, I see why so many companies, to include Sprint, end up being sued. They take your money, then flat out and out, refuse to do what they should to help you when service or equiptment issues arise. Right now the only thing I can do until I find another company is to not sign another contract. We need to come up with another way. This is not like Sprint is a monopoly.
I have had the worst customer service ever. I have been a Sprint customer for at least 4 years, and have, finally, earned the so-called "Premier" customer status. My renewal anniversary date is this month. So, I got on-line and ordered 3 touch phones (all the same) for all 3 lines. After retrieving it off of my front porch, where it had sat all day in 20 degree weather, I activated one of the phones to try it out. The touch screen did not operate properly on its first use. I could not end a call by touching end on the screen. Next, I attempted to activate the 2nd phone but was unable to do so. I,immediately, called customer service, and they tried to activate the second phone and were unsuccessful as well. After about, 2 hours messing with their service dept., I hung up, and went to bed very frustrated and dissatisfied. The next day, my phone that could not be activated was still not activated, however, the old phone was turned off. Again, I called customer service, and after threats etc... they turned the old one back on. For the phone that was not working properly, I was told to take it back to one of the five Sprint stores in Springfield, Mo, where I live. Out of the five, only, one would do so. Next, I was told that a service technician at one of the stores would have to look at the unused and non-functioning touchscreen. (Remember, the End button did not end calls). Who wants a phone that has to be fixed, even though it's brand new, anyway? By that time, I was disgusted and frustrated even more. To make matters worse, I was told that I would be charged $35 for activating the defective phone if I didn't take it to a technician. Never mind the hassle that created for me. Customer Service continued to refusing to take any of the phones back until I used a charge card to pay the 35$ activation fee (They call this fee a restocking fee) for a phone that did not work to begin with. After paying the 35$ I was sent a kit to send all 3 phones back, as soon as I get confirmation that they have been received, I am discontinuing my service. I am also making a report to the Better Business Beaurea. Apparently, the 30-day customer satisfaction means, literally, nothing to this company, and the activation fee isn't really free!
Sprint customer service is the worst!!! They are no help what so ever in getting a problem resolved. We purchased 4 phones with the original contract 3 of which have had to be replaced. Now another one needs replacing. It is pretty bad when their own representatives tell you to shop on e-bay for a new phone because there is nothing they can do for you unless you want to purchase a $300.00 phone. Once they did finally agree to help us out with one phone they automatically renewed my contract for another 2 years without disclosing that at the time I accepted the new phone. So one of the four phones won’t expire the same as all the rest and that phone doesn’t even work!!!! They wonder why you are so angry once you finally get someone on the phone?? It is because the customer has been transferred 4 times and gotten 4 different stories along the way not to mention they have probably been on hold for at least 45 minutes for a 10 minute conversation. I WOULD NOT RECOMMEND THEM TO ANYONE!!
Greetings and merry Xmas to all! I am requesting that sprint give me a debt forgiveness for my account. I am a disabled veteran that has fallen of his feet and have more than I can handle. My phone number was 2544159084. I had to let it go because I did not have any money to pay. I can not make any excuse just the truth no money. I barely make it in this economy I consider myself a good perso but yet I have made bad decision. I should have stayed with my Boost prepaid it was a great service 50 a month no contract, but I wanted the full american package and could not afford to stay aboard. please consider my request for debt forginess before the end of this year. Thank you and Happy Holidays
If I could give Sprint a zero or negative score I would... Plain and simple they are not a company that care about their customers and that’s the bottom line honest truth. I've had Sprint now for over 10 yrs before cancelling last night. The main reason I stayed so long was because of the phones selection. However the service is not good. I live in Huntsville and constantly experience dropped calls or roaming while I'm in the city. They may s well not advertise 4g service because it simply doesn't work well and the 3g service in below average. I frequently travel for my job and have had to use a t-mobile prepaid device due to the horrible roaming experience with Sprint. They offer free roaming because they know that more than likely you won't be able to use your phone anyway... Going to do International travel say somewhere like China, Rome (your service will suck big time). Sprint does not use Sim Card or GSM technology phones with the exception of maybe two? This brings me to the phone situation… You can't do any decent phone upgrades without choosing one of their faulty data plans. Why give unlimited data if it doesn't work well??? Not everybody wants these crammed up all in one packages... What happened to democracy and the freedom to choose, you know all things American? Don't let me get started on the customer service... The customer support people are rude, arrogant, will put you on multiple holds without notice, will leave you on hold for ridiculous wait times, will not resolve your concerns that you initially called in for, will route you to someone in Liberia working out of their kitchen that will take a break to let the cat out while you're on hold attempting to resolve a concern. If you call in about a previous concern as a follow up the representatives won't read the notes and will give you conflicting information. If a supervisor issues you a credit another rep will maliciously take it out or call you out of the blue to ask you why you have it... In other words questioning your deserving of it??? Many of the representatives are not knowledgeable about the policies of Sprint and ill put you on 35 to 40 min holds while they go read and research it only to come back with the wrong answer! I tried to do a phone upgrade and was sent a phone that wasn't working well. The software needed debuggingor somethingbecause the Gsensor was un responsive many times and also the menu and home key didn't work at times when touched. In addition their was way too much playin the slider mechansm. This was for the Samsung Epic 4g which is not a cheap phone. Who would want an extrmely expensive phone that is operating in sub-par condition? I was told that I could take it to a corporate store and exchange the phone at 5901 University Dr. Huntsville Alabama in the Madison Square Mall. WRONG!! Upon arrival the guy who assisted me just took my phone shook it and said its fine without attempting to actually check anything. He then proceeded to tell me that I waisted my time coming there and also said that they dont do exchanges or returns. He was very rude when I told him that I called Sprint and was advised to take it to the store. He replied.. "I am Sprint" and I'm telling you that you can. This little snot nosed non-manager teenage representative was getting smart with me for no reason. So I called Sprint back while still in the store and got their aproval once again and the guy basically defied Sprints policy for no reason accept the fact that he felt like it. The list goes on and on. I finally had enough. Went to a corporate store thinking I would have better service that calling in but nope same old story. They are very eager to sell you something but not eager to help the customer with real issues. Sprint needs to get it together. None of m family will use them and I should've followed suit a long time ago and left Sprint. I'm going back to T-Mobile or will try Verizon out but never again will I choose Sprint. it shouldn't be this difficult to own and use a ell phone, and ust ask the network to be there for you whe you need them. I barely calledinto sprint about anything but when I did most of the time if was a headache. I tried many times to give Sprint the benefit of the doubt but they continue to do bad buisness. There aren't enough credits in this world in my opinion that can make up for bad service. If you don't like undue heartburn and frustration pleaseeeeeeeeeeee STAY AWAY from Sprint!!!!! Signed You Just Lost One Good Customer and I will share my experiences to everyone I know.