Sprint-Nextel Corporate Office & Headquarters

I have been calling Sprint since September due to non reception at my home. 90% of the calls I make are dropped. I have absolute horrible service in the area i live in Los Angeles, CA. I called in September they told me a tower was down and they were working on it. Here it is December and guess what still having the same issues, as I had in Sept., Oct., Nov., and now December. I have even been on the line with tech support when the call dropped and they didn't even call me back!!!!!!!!!!!! However, they still harass you about paying that bill every month. AND don't even think about getting credit before the issue is resolved, yeah right.. Good luck getting the proper credits even after the issue is resolved, prepare for another battle. SPRINT SUCKS, I knew that from being a Nextel customer, why I ever came back is beyond me. I should have stayed a T-Mobile customer and still thinking about switching back... SPRINT BETTER WAKE UP AND SMELL THE COFFEE OR THEY'LL BE IN THE SAME BOAT WITH THE OLD MCI....

Sprint where shall i begin, first I've been a customer for 6 years not olny with my line but also 2 other lines, well to make a long story short, this is the end. I've never been treated so badly in my life, holds, transfers, you name it, and ive been there. Jumping ship would be too easy, i will not stop until i speak with the CEO, there has to be a disconnect somewhere thats allowing these people to treat paying customer of 6 years this way. Sign the Anti-Sprint

Mr. Dan Hesse Chief Executive Officer Sprint Nextel Corporation 6200 Sprint Parkway Overland Park, KS 66251 Dear Mr. Hesse, My husband has had Nextel since 2001. I had T Mobile for 5 years prior to switching all our service over to his plan. We currently have 5 phones on our service plan, but I plan on switching over to any other carrier since we can get a much better plan anyway-and certainly better service. I was eligible for an upgrade on my Blackberry 8530i in June 2010. At that time, I put a $20 deposit of the new 4G phone that was coming out with Jessica Humitz at the Sprint store in Brighton, MI-who is no longer with the company. I never rec'd this phone and want the $20 DEPOSIT BACK I orginally paid for that phone. In addition, I have tried unsuccessfully to retrieve another Blackberry 8350i from the same Brighton store-which they ordered back in November. I have already been billed for this phone and I am disgusted with the treatment I received from all the staff-not to mention I still have no phone. I tried the first time on Saturday Nov 27 and they said our bill was past due so I couldn't get the phone. Mind you-we had already been charged for this new phone, even though I do not have in my possession-EVEN TODAY! My husband took care of the bill the following Monday and when I went back to the store on Tuesday, they said he had only paid a portion of the bill (which they never explained when he paid it)so still, no phone. I decided at that point, I would check out all the other carriers since we could get a free phone and unlimited everything for WAY less than what we are paying now. I lost my old phone on Friday December 10 and needed something, so my husband called the Sprint store in Brighton on Saturday, Dec. 11. They said they would have the phone ready and waiting for me when I arrived. I walked into the store at about 2:50 pm and waited for 45 minutes while they were supposedly "activating" my phone, all the while waiting on every other customer who walked in the store after me. At one point the girl on staff announced that it was because the bill wasn't paid, for everyone in the store to hear. I walked out of the store. We tried to cancel this whole transaction after reading your SPRINT FREE GUARANTEE and they are telling me it will take 1 to 2 billing cycles to refund this money! It is YOUR FAULT that I have not been able to get this phone! I want someone to call my husband (as I do not have my phone and cannot get any calls) at 248-789-9121 to explain why we have been charged for a phone we never received and why it is going to take 2 billing cycles to correct your mistake. We also noticed back in May of this year that you had been charging us for 911 service in Minnesota when we sold that home over a year and a half ago. We were told we would be getting a credit for that and we have never seen this credit. I will be reporting this to the Better Business Bureau immediately and switching my service to any other carrier besides Sprint. Judy C.

I've experienced nothing but misersable, chronic and ongoing failures by Sprint. In July 2009, I purchased a cell phone in their Santa Fe, NM store (that DOES NOT HAVE technical support or repair!) At the time of purchase, I, in good faith, signed a two-year "contract" with Sprint (including the purchase of Sprint's "TOTAL EQUIPMENT PROTECTION PLAN", for which I've paid every month. My "association" with Sprint has been a dismal FAILURE in every way. Strongly advise NO ONE to sign up with Sprint in any way!! Hope that all Sprint "customers" (consumers) will take action on on their own behalf to report any problem with Sprint equipment/service/et al to appropriate oversight agencies:

If you people are so dissatisfied with the way that you are being treated by this company, why don't you stop whining and start doing something. There are resources available to you at no cost to you. e.g.,The Federal Trade Commission, The Better Business Bureau, etc. These consumer advocates exist for this very reason.

Yes the peopl at the sprint. Stores are rude they arnt very helpful. And don't seam to care about ther custmers. So I went to radio shack. Wher I was helped. Very well and when the sprint. Sores. Don't carey phones Radio Shak. Dose and it sems that if we could have 3o g servers on mount. Everst we should. Have serves every where. Mabe sprint could put a. Tower on my ranch in the san bernardino mountains. The all the mountain. Towns could. Have service. And the whole desert to lv. Would have a grate serves. Call. Me if u r interested. Jason schmidt 760 265 5263 lets make sprint better. 182 fawnskin rd. Apple valley ca 92308

I have an EVO phone. The other day, while holding the phone in my hand, I took an exceptionally nasty fall. the phone face shattered in the fall. The phone still worked though! I took the phone into the local Sprint store (Frisco, TX) and was greeted immediately. When the rep saw my phone he mentioned that it was the worse case of damage that he'd seen come in and then said he'd get me fixed up. The tech's in the store had fixed me the phone with a brand new face and made sure that the phone was in working order. I was very pleased. I was even more pleased and [pleasantly surprised when there was NO CHARGE WHATSOEVER for this. Zero, Zip, Nada. I had expected to have to pay the insurance deductible for a replacement phone, but the Sprint folks fixed me up with a virtually new new phone for $0.00. I did but an Otter Box protective product for the phone which I like a lot better than the Body Glove unit I had on the phone when I fell. Thanks to all of the great staff at the Frisco Tx. Sprint store! Carl

Fire Dan Hessee for under his leadership Sprint is nothing short of a failing entity with pitiful customer service!

I have been with Sprint for almost 10 years and the service is getting soooo bad. I want out of my contract and cannot get anyone to understand why!! I can be in a store and people around me can get calls but when my phone rings i get to stand there and say"" CAN YOU HEAR ME NOW'' as i walk around and try to find a place where i can hear them. I get told that my plan is valid. I guess it is all in how you look at it.... maybe so but I am not getting to use it... I do not want to go to a sprint store on a daily stop or have to call the customer service daily i do not have time for this nor is that how i want to spend my time. I wish that i could just have good service or get let out of the contract!!!!!!!!!!!!!!!!!!!!!!!!!!!

to whom it may concern i am current not a sprint customer anymore due to the fact of poor customer service and hidden fees that the sprint has imposed on my account my phone number was 15095529534 i would give sprint a customer rating of 0 if that was a option

Customer Service at Sprint is HORRIBLE!!!!! I purchased 2 Samsung Moment phones for $550 each in FEB/10, I am having the most awful time with these phones, they freeze up, drop calls etc.... so I call Sprint to see what my options are because these phones are still under warranty, I am told that my phone can be replaced with the Samsung Intercept which retails for $399 less than what I paid for my phone!!! I am ok at first until I go online to Sprint.com and look at the reviews for this phone, they are BAD!!!! the phone is a piece of crap! and is not a compariable phone to mine, it is a lesser version of my phone so I tell customer service at Sprint that I am unhappy with the Intercept and I would prefer to have the Epic which is way more comparable to my phone I am told that will NOT happen and I will take the Intercept or NOTHING!!! WOW that is great customer service, now think about it would you take a lesser version of something that you spent so much money on??? didnt think so and I dont think I should have to my phone should be replaced with a phone that is of the same value as the one I have!! I am seriously thinking of going to VERIZON, I am sure this will not do anything but I need to vent!

Dear sprint customer, I have been with sprint since 2008- i pay my bill on time every month of order $150. they send me letters telling me that i am a premier customer blah blah blah, when i actually tried to utilize their yearly upgrade ive have more trouble then a little bit. apparently their customer service reps can lie through their teeth and as long as they dont write it in the notes there is no way for you to prove what they actually told you. ive been on the phone for over an hour with these people trying to resolve issues with no avail. rep RI32016 is the worst customer service agent i have ever talk to im my life. he was so rude that i am now looking for a new service provider. so Dear Mr. Dan Hesse, you can thank Ricky for losing 1 great customers!!!

Still waiting for my refund it's been 6weeks they told me 4dayz manager never picked up all he said its send it already u guys don't even deserve 1

I have a Blackberry Curve 8350i which apparently is on the "Nextel" service, for the past 3 to 4 months I have been complaining of having trouble in receiving text messages, as late as 24 hours. In the past few months, I have made more than eight calls to technical support and have undergone going through formatting, rebooting, re-installing software and finally a new phone; in the hopes of resolving the issue – to “no” resolution. When I called the technical advisor again, I was instructed to go to the nearest main office in order for one of their technicians to run a diagnostic on the phone. The phone was left overnight, the next day when I went to pick it up, things got interesting! I asked what the issue was; the answer I received was... well, we did not find anything wrong, however, we did perform a re-boot and clean up. The phone seems to be working correctly so far. I informed the staff that every time a reboot is conducted, the phone works for a few days and then slowly goes back to the same issue – text messages not received on a timely matter. At this point, the store manager came and he said " Well, you know most people that own this model do not relay on the text messaging feature and only use email; this is the main reason why people get the blackberry!” Therefore, in his very own words, your store manager is telling me that I should be content with being able to send and receive emails but not avoid text messaging. If I am paying for a service that is working partially, why should I continue with the contract? The reasoning provided is not an acceptable resolution nor should it have been given by a member of the management team. Basically, the message being conveyed by Sprint is the customer needs to be content with half $#@$# service but pay for full premium. Never have I received such an obscured answer from a company that is selling a public service, especially in communications. This encounter was at the Santa Clarita Store #271, the name of the manager is being kept confidential but if someone in Sprint Company Headquarters would like to know, I am sure it could be researched. My feelings are the same as so many other people who have taken the time to place voice their complaints and concerns, and have concluded to never again own a Sprint phone.

To whom it may concern, The screen on my Tour went blank.My wife called Sprint and a new phone was shipped to me the next day.That was great!Thank You!Today I brought my phone to Sprint Store(not the kiosk ) @ the Greece Ridge mall in Rochester NY zip 14626.. I previously had a phone replaced,and my telephone numbers ported to my new phone at no charge.When I went to the Sprint store I was told they do not do that here,and never have.Other wise pay $15 dollars here and I can port that for you. As I stated before which was placed in your systems notes, on my prior replacement phone,this same Sprint Store ported my numbers at no charge.Why would a associate say they have never done this.I have worked with your associate on my prior replacement.Unfortunately he did not remember he serviced me in the past.So he lied!! He told me I will need to drive to Sprint Corporate store over 20 miles away.Knowing that is not your Corporate Office ,I asked him for the Corporate Telephone number.He wrote down and gave me this 585-272-1400.That is terrable business.I was directed to a automated system.Please respone or leave a message.I would like my numbers ported at no charge. Yours Truley Brian 585-727-5857

customer service with sprint sucks they bill you and then bill you again in the same month and when you call them out on it they say it was a roll over charge or the service was interrupted. they cut the service off 4 days Pryor than the billing date. That is totally not fair when the bill is payed every month beware of the voice recording saying that your phone will be interrupted if payment is not made that day. Ive been with sprint for five and a half years this is the second time they changed the billing to get more money from me. The voice message will state that billing changes have been made to your account with out notifying you unfair. first time they got me for $1300 dollars in a 3 week period til i called and raised hell with the billing department. For those out there watch your billing statements carefully I have not received one in nine months.

"Switching to Sprint has been the worst decision I have ever made! Beware those of you thinking of switching.... DO NOT DO IT, YOU WILL REGRET IT!"

titanic mistake! ten years of bs!!! there are so few positive comments about sprint on the sites i've visited i feel relieved to know i'm not alone. the exe's know exactly what is going on with this company and that alone is ample basis for resentment. for those who seek free phones and comp'd bills that's great sprint is your game! my self respect isn't appeased as readily. i'm ashamed that i can say i am familiar with wasting time and nearly everything said by others on this site in regards to sprint/nextel. it's like a new clown out of the car every every call to cc. the only way to get loyalty is pay for it. start looking for a new job boys.

ICOULD NOT BELIEVE THE OUTRAGEOUS TELEPHONE BILL I RECEIVED TODAY,I'VE BEEN WITH NEXTEL FOR OVER TEN YEARS AND NEVER GONE OVER MY MINUTES,THIS MONTH I WENT OVER MY MINUTES,AND JUST LIKE THE FEDERAL GOVERNMENT REGULATES THE CREDIT CARDS THEY SHOULD DO THE SAME FOR GOING OVER YOUR TELEPHONE MINUTES.

Hello ,In the world of retail the customer is always right and every effort is made to resolve issues so that all parties leave the encounter satisfeid. Having had an encounter with Sprint customer service which lasted for over an hour and forty five minutes,I can say that if it had not been for Ray in Florida I would not be here now but on a flight to Kansas to see Mr.Hesse in person and inform him of the poor quality of Sprints customer service. There is a supervisor in New Mexico(Scott) who was verbally rude and indicated that I was wrong before knowing what my issue was. I am complled to tell all about the poor service I recieved from that call center ,and prehaps Mr Hesse needs to go on undercover boss and feel my pain