Sprint-Nextel Corporate Office & Headquarters

I HAVE THREE LINES WITH THIS HORRIBLE COMPANY WAS QUIT RUDE THEY HUNG UP ON HER 7 TIMES. THEY LIED TO HER INREGARDS TO HER PHONE AND HOW THEY COULD HELP HER. i TRIED THREE TIMES TO CANCEL ACCOUNT ON SAT AND I WAS LIED TOO HUNG UP ON AND TALKED TO LIKE A DOG. i EVEN HAD TO WIRE HER MONEY TO CATCH A CAB THREE DIFFERENT PLACES THAT YOU INSTRUCTED HER TO GO AND WHEN SHE GOT TO THE STORE THE DAMN MANAGER HAD NOT EVEN CALLED LIKE HE SAID. i AM GOING TO CONTACT THE fcc AND FIND ANOTHER CELLPHONE COOMPANY WHO CARES. 616570-1409

I have been not only a customer but a former employee of Sprint since 1996. I recently purchased a Sprint Instinct in Feb and have had nothing but reception problems since then. I also got another phone at the same time and it has worked fine. I continuosly have to turn the phone off and back on just to get a signal and am unable to make calls at all right now. Ironically, the two other phones in my house are also Sprint and work just fine. But now it is a network problem, says the representative... Really, how does the network work for the other two phones? The part that is even more frustrating than having to pay for service that I can't use is that I can not get ANYONE to resolve the issue! Seriously, I have called in, gotten a new phone sent out to me and still the same problem. I hae been in the Sprint store several times before that and the phone checks out fine. Now they want me to go into the store again to get the new one checked out AFTER I have spent two hours on the phone with them and still can't make a call. "call failed, please try again" I have told representatives over and over, I just want my old phone back or a phone that I can make calls with. It's not my responsibility to sit on the phone for hours upon hours figuring this nonsense out! Give me a phone that works and you figure it out, thats what you get paid to do, and thats what I pay you for! I am so frustrated, I am about to cancel my service and eat the early temination charges. I DONT CARE!!! In addition, I am cancelling my Mother's, my Sons and my Sisters phones. I am going to tel my experience on Facebook, Twitter and any other networking site I can find; And then I am contacting the FCC if they can not get me a phone that works! So tired of paying for service that doesn't work.

June 22, 2010 - Today beginning at 1:20PM it is now 6:03PM and I am still on the phone trying to resolve a poor customer service issue. I have (2) phones on my plan and they both have problems. No one out of the 6 people that I have spoken too have given me consistant information. My last resort was to go back to the Sprint store #466 and speak with the mananger. My husband originally went into the same store at 10AM this morning and they filed and insurance claim and told him the phone would come in 7 days. I am not understanding how so many people working for the same company has so many different rules and standards of service. As a consumer I brought from SPRINT, I pay my money to SPRINT and I shopped at a SPRINT store. During all of this no one ever says each place has a different set of rules. SPRINT is operating as a franchise and to be told by a manager that basically "I'm not taking the phone back and customer service can't tell a store what to do". That is a issue for me! I can except the fact that the phone was damaged I simply asked for some help until the replacement phone is recieved. Again I have (2) phones and now I am being told that because they issued me a courtesy credit for my bill that I am not entitled to another one even if my problems is with (2) different lines. On top of this I am being told that I will have to pay $200 early cancellation fee. This is a rip off and I really like someone to contact me.

I (Michael Setvin 407-908-) have been a Sprint customer since 2001 and have only switched my monthly plan a couple of times during this period. In the area that I live in I can only get reception by using the sprint hybrid phone. All other carriers and phones are unusable. Everything was going great and I was happy with my plan and service I was receiving. At the beginning of February of this year I was contacted by a Sprint Representative who advised me she had a great deal for me. She said that I had been a great customer and that my current plan was so old she could offer me an updated deal. She went on to say that the plan I have and the amount of money I was paying for one phone I could get a second line for no additional cost. I told her that I had a nine year old daughter and was in no need of a second phone. She explained that I could have a second phone with the same plan that I was using on my current phone for no extra money then I was paying now. She advised that the cost of the new phone was $149. I told her I could get a phone cheaper and would like to just add the second line. She asked me to hold while she talked to her supervisor. She came back on the line and said she was allowed to discount the phone and give me a rebate and that the total cost of the phone would be $50. She further advised she was waiving the shipping charges. I agreed and she said she wanted to tape our conversation to record what we had discussed. We went over everything we had discussed while it was being recorded. Within five days the new phone arrived and I activated the phone by calling the customer service center. The phone worked great and I was happy with it. About three to four weeks later I received my next sprint statement. For the past nine years I was paying around $83 to $86 a month. When I opened the March bill I was shocked it was for $443.39. This is where my nightmare began. I called the customer service line and explained to the representative everything I have just written above. I explained that this was not what I had agreed to when I ordered the new phone. First they had charged me full price on the new phone and added shipping. Both phones shared the same plan and minutes. The cost of the new planes were way more then I have ever paid since I had been with sprint and most of the options we had agreed on were not added. After telling the representative all this information they said they could not help me and they would have to transfer me to another department. Once they transferred me I was hung up on. I once again had to call the customer service line and explain the whole situation again. Once again I was told I would have to be transferred. For the next four hours I was hung up on seven times and transferred eleven times. I talked two three supervisors during this four hour period and no one could help me with this situation except for cancelling the second phone. By the way I was apologized to by everyone I had talked to on the phone. The next day I called again the customer service line and was transferred six times and each time telling the complete story. I finally called and requested to speak to the corporate office when I was transferred to Anothny Zuvich (254-295-8041). I explained to him the situation I was in and asked him to help. I told him I was not looking for anything free I just wanted what was promised and now I just wanted to go back to my old plan. After two more hours on the phone, Mr. Zuvich advised that he was going to adjust my statement so I would only owe what I would have normally paid and that when the phone was returned all other charges would be taken off my account. He further advised my plan would go back to what I had before the second phone was added. He advised that the adjustment may take a billing cycle to adjust. He agreed I owed $83.20 for this statement which I sent. He set up a return package that would be sent to my house. I received the return package and I sent the phone back. The following month I received my sprint statement and found that the charges had not been removed from my account. I called Mr. Zuvich and told him what I had discovered and he stated the phone was returned but had to go through a different department before he could adjust my account. After a couple more weeks my phone was shut off for nonpayment. I called Mr. Zuvich and told him what had happened. He looked up my account and advised me that the return of the phone was after 30 days and he would have to put in a claim to approve the adjustment. He called another department and my phone was turned back on. He advised in 3 to 5 days someone from claims would be calling me. I received a phone call from the claims department and she verified my information. I advised Mr. Zuvich I would be sending in $86 for payment on this statement. On 6-18-10 I received a phone call from sprint asking me to call a 1-800 number. I called the number and was advised I had a past due amount on my account. I explained the situation and he stated he would put a comment in the account that I had called in. On 6-19-10 my phone was shut off again. This was a weekend so when I called Mr. Zuvich I had to leave a message. I then called customer service and was transferred to accounting. After about an hour and a half, she told me my claim was denied and that I had to pay the remaining balance on my account. She further advised they would not turn it back on until this amount was paid. I explained the situation to her and she said they can open the claim up again but would not turn on the phone. Is there anyone in your company that can really do what they say they are going to do. I have stayed faithful and hopeful that this situation can be resolved but how much patience does one have to endure with this company. I know I’m a small insignificant account but I pay for a service I expect to at least get what I pay for. This has been a four month of pure hell and it does not seem like there is any end in sight. I’m to the point I just want to shut off the phone and say take me to court.

I am a long time T-Mobile customer- in fact over 10 years. When the EVO came out, I thought about it a lot and decided to test out Sprint, even though I had been warned of the less than quality customer service. I went ahead and jumped on board. WOW was that a huge mistake. All I can say is that Thank God for the 30 days to leave without charge. I not only brought my line but my whole family-MISTAKE. I purchased 4 EVO's. All the phones work great except 1 phone. I have had the updates sent to me dozens of times, told to go back to the store, asked by the store to visit a "Full Service" store located 20 miles from my area as they had "diagnostic" equipment that my home store didn’t. After all this I contacted the 800 number told the associate manager (retention department) my issues. She called the store, told me not to worry she would take care of it. After a 20 minute hold she suggested that she could not help, but rather I should speak to the store manager and remind him that Sprints policy was that you could do 1 exchange, either for the same phone or another one I was told by the sales person that I purchased the phones from that if we had any issues with the phone that the phone would be replaced with a new one. She also said it would be noted on the account and the 30 days would be extended. Because of the order situation, where would I be put on the list, she replied at the top. I called the manager on Tuesday as suggested, because remember your retention department could not get involved. The manager told me that I could come back in and he would check the phone himself. I told him that I have had the phone checked over and over and run around like an idiot and just wanted the phone replaced. He said "OK" but you know they are on order. I said when you would get more, he replied you never know. I asked him what happens if it goes outside my 30 days. Richard (the manager) replied it’s not our policy to extend any time. He did agree to put me on the top of the list as he would honor the salespersons word. He also told me that after 30 days any other issues would be handled by technical support not the store. Well as it would I just decided to call the store 2 days later to inquire if they received any phones, I was told yes. I asked why I was not called. I explained to them that I was to be on the top of the list. Chelsea proceeded to tell me that "we don’t put anyone on the top of the list" I told her what Richard said and she said "Oh well I don’t know anything about that, I was off." I asked her to please tell me where I was on the list and she responded "We don’t put numbers on them and I am not counting them" I then called the 800 # again and was told that they would contact the store and see what was going on. When Sheryl came back she told me that Chelsea told her the same thing and also that accommodations had been made for me before, by "holding" 4 phones for me. I explained to Sheryl nobody held phones for me. I put my name on the list and 4 days later I got a call and went to the store within 3 hours of the call. Sheryl also proceeded to let me know that there was a personality conflict between me and Chelsea, she wouldn’t say what Chelsea said, but said that I can only say you two do not get along. WHO CARES IF WE GET ALONG? I AM NOT HERE TO BE HER FRIEND!!!!!!!!!!!!! Sheryl proceeded to tell me that she would handle the case from here and make sure I got another phone. I expressed to hear what the store was doing was to wait till I was near my 30 days and then they would get me another phone, so that if anything else came up they would no longer have to "deal" with me. Can you believe it? I have called customer service multiple times and -updated the phone, updated the prl, told countless times by Chelsea that the "network is down" I even walked into the store with my phone that displayed a network error. I tried to show it to Chelsea and she dismissed me and proceeded to say "the network is down” I am a customer spending over 500 a month, and getting this kind of customer service is unacceptable. The store disregards me and is dealing with me -emotionally. If I am bad customer they should do whatever they can to accommodate me and make sure I am happy. Who cares if I get along with Chelsea? I am a customer; we are not here to be friends. I am paying for a service and she is there to provide quality service. I am so upset with all this and the fact that your customer support-retention department is unable to help and that personalities and “like" "don’t like" you is allowed to play a part is this. I want Sprint to know that I will be packing up the phones and returning then and cancelling all accounts. I asked over and over to speak to someone above the store level as; personalities should not be a part of any decisions. Whether the store likes me or not is not of any issue. I hope that Sprint learns a lesson from this. I now take credence in the reviews where Sprint is always at the bottom of list for its poor customer service. Your customer care department /rent ion has no ability to do anything. Their hands are tied. I think it is deplorable that an employee’s emotions have been allowed to play a part in this issue. I cannot believe Patricia with whom I spoke to on Monday also refused to help because what the employee’s review of my personality is/was. Good bye Sprint. Great phone- poor customer.

To whom it may concern I have been with Sprint 8 years the customer service hasn't been great but the service was good and my plan was inexpensive. In April I renewed my contract and bough new phones for me and my husband (the samsung moment) on the 5 of June my husband was having a problem with his GPS so we went to a Sprint store. Our first mistake they said he need his software updated and offered to update mine to. When I got my phone back my power button didn't work and the internet wouldn't work so I went back to the store. After 2 1/2 hours they told me the phone had failed an radio frequency test and after replacing the screen and slide with a new one it still failed. I later found out they don't get new parts for phones. They told me they would replace my phone but with a refurbished phone. I have had there refurbished phones before and know they are nothing but trouble. I went in to the sprint store nothing was wrong with my phone they offered to update it and by the time they we done with it it was the equivalent of a paper weight couldn't make calls couldn't get on the web couldn't even send text messages. I didn't feel my brand new perfectly working phone should be replaced with a refurbished phone because they broke it. They told me my phone wasn't new it was over 30 days old and they were not going to give me a new one. I asked to speak to the manager and was informed she was out of town for the next week. I asked to speak to the district manager and was told they didn't have contact information they could give out but I could leave my information with them and they would pass it along (yeah right). I contacted another store the next day and believe it or not they gave me a name and number. When he called me back he was so rude I couldn't even believe it ( I now know why the store was so rude lead by example) he told me he was not going to give a new phone I could take the refurbished or let them fix mine then tried to argue with me the competency of his tech staff. Look mistakes happen the bottom line is they broke the phone it should be replaced with a new one. I then told him I wanted the number of his regional manager and phone number and that I was going to email the corporate office and he then wanted to replace the phone with a new one. No paying customer should ever have to go through anything like that they lie and break your phones and don't care. I had already contacted the retention department and was supposed to get a call back because he called the store and they hung up on him. He never called me back and so I ported my number to AT&T and am trying to get my fees taken care of. I would have never left sprint had this not happened had the district manager not been so rude and had the 10+ hours I spent on the phone with customer service been any help. I am now trying to get in contact with the corporate office to relay my experience to them so maybe I can save someone else. When I called customer service tonight they told me there was no way to contact corporate and account services was the highest level of service. I have talked to them many many times and been promised a call back hung up on and told THEY WERE NOT GOING TO CREDIT ME FEES! even thought four other people have said they could and one of them is trying I was just trying to get in touch with that person. Customer service is so rude and unhelpful I don't know how sprint has managed to stay in business. If this is read by someone at corporate I would like to be contacted my phone number is 314-518-9847. They should be aware how customers are being treated.

I have been with Sprint for many years. I have a total of four phones on my account. The Palm Centra is nothing but JUNK.. Sprint has told me time and time angain that they know there is a software issue but will not change out the phone. Just want to keep sending replacement Centras, that they KNOW have bad software. They have stopped selling them to there new customers, but will conteniue to give them to there current good standing customers. To that I have to say.... December is when my contract ends.... MERRY CHRISTMAS to SPRINT.. you have succesfuly ran ANOTHER GOOD customer off. SPRINT SUCKS... DO NOT USE THEM.

To whom this may or may not concern.I would love to say I have had the pleasure of being a loyal "Sprint" customer for many years, but.... I have only been a dissatisfied customer and a very new one at that. I was with "T-mobile" for over 10 years never had a care in the world. I could call at any point day or night and I could speak to someone with out the 30 min hold times I experience with "Sprint". Also if had any problems they were VERY fast in resolving them. I wanted one of the new data phones and the one I wanted wasn't offered by tmobile yet, so I switched to sprint. That's where all of my troubles started. I started service with sprint on 3/15/2010 (everything data 450) I added a line on 4/19/2010 I keep being charged ridiculous amounts, and no one can tell me why. I talk to 3 ppl and get 5 different stories. Drop the ball much? Not to mention my new phone is the biggest p.o.s!!!!!!!!! Drops at least 3/5 calls, hangs on on ppl on its own, says call not allowed several times a day. WHY CANT I GET ANYONE TO HELP ME OR NOT LEAVE ME ON HOLD FOR HALF OF MY DAY. WORST MISTAKE OF MY LIFE!!!!!!!!!!!!! I promise I will rally up every sprint customer and go to the news. Maybe then you will want to help Krys 407-949-1532

This is my third blackberry from sprint

I must say i can from T-mobile to sprint with the expectation of better customer service and respect from the company, i should of relized that since coming to sprint i have had to call the customer service line over 2 times each of the first 6 months have had 5 phones 2 were defective I have spent almost 4 hours today alone on the phone trying to get the right replacement phone but i get excuses and nothing more or better it will be there when it gets there. thanks for the great customer serivce

I have a touch screen phone and the device is HORRIBLE. The customer service is not helpful cause they only can do so much. The insurance company we have want to only send out phone they think they fixed but after a few months, they start acting up again. I am a great paying customer and gets the run around since I'm a old customer. New customer are treated like royality since they are new but it's all a game the cell companies are playing with the cunsumers right now. Trying to contact a Regional Manager and still having problems with that information. Can someone from the coporate headquarters give me a call if you call can find time (281)788-4718

With all the trouble I have had the last 3 months with the billing department you really do not want me to write a review here.

Everything about this company is less than poor. They fail to take into account their customers needs. And now you know why the company is loosing customers and is headed for complete failure. And I have been wit them over 15 years! I couldn't even get a new phone for my wife for a reasonable price after our circumstances changed.

As far as getting addresses and trying to change or terminate services Sprint-Nextel - which I have used for 8 years is horrible. I can't find or get in writing anything. The State of Texas and The State of Minnesota are sueing Sprint.