Sprint-Nextel Corporate Office & Headquarters

I have sprint for over 7 years. i upgraded my phone with sprint. I thought that i will be with sprint forever anyways y not upgrade my phone with them. After i upgrade my phone with sprint. My phone cannot receive or sent pictures to my friends and family, when the plan i have on my account have supplie the picture phone and not only 1 phone, its both my phone line on my account. I have went to the nearest sprint store and try to get it repair. I waited at sprint store like an hour they could not fix the problem. They told me to get a phone from asurion because i have protection on my phone. I did that and paid 50 dollars each for both my phone lines. thats a $100.00 dollars. I receive that phone and still have the same problem so they told me to call the technician and i did. They walk me thru all kind of step and still have the same problems. So they offer me a replacement phone from sprint and the same kind of phone. I receiveed it and still the same problem, actually it got worse. When i talk on the phone i can hear myself speak it sound like an ecko on my phone. I went on online and chat with sprint. They tell me to do the same thing i did already,(sprint store, asurion, and call technician). They say that they cannot offer me a free phone and i wasnt eligable for an upgrade. All i ask was, if i can have a phone that actually work like a normal phone that what my money is paying for every months and im never late on my phone bills. All they can offer me was a $50 dollars credit on any phone i want for the regular price of a phone or get another replacement phone. I told them y would i want an replacment phone if its all its gonna do for me is give me the same problem and y would i have to pay for a phone when it wasnt my fault. Its the sprint phone that is bad and have bad service. I even talk to the supervisor and they couldnt even do anything for me. I ask if they could help me or offer me anything then can i get off the termination contract fee so i can go to another better phone business. They couldnt do that for me either. They wanted me to buy another phone and come out from my own pocket when i already pay for the asurion phone and still same problem. I would never recommand anyone to get sprint as there carrier. They sux!! COSTOMER SERVICE SUX!! ALL THEY WANTED WAS FOR YOU TO SPEND MONEY ON THERE PHONE WHEN THERE PHONE IS NOT GARANTEE WORKS NORMALLY!! I HAD TO REPORT THEM TO A BETTER BUSINESS BEAUER!!

I've been with spring/nextel for almost 2 years - contract is coming up for renewal and I don't think I will due to the lies and deceptions from two different stores in Danbury, CT. The one on Newtown Rd, Danbury CT where I signed the contracts, told me that after 1 year I would be eligible to upgrade me phones at discounted rates. But a year later due to bad batteries I went to upgrade and was told "oh no; that program does not apply to phones with Nextel capability". However now almost 2 years later another store has told me that I've been eligible for the upgrade for over a year now HOWEVER I HAVE TO UPGRADE TO ANOTHER 2 YEAR CONTRACT TO RECEIVE THE DISCOUNT. What kind of benefit is that!!!! If I was getting a completely NEW contract I'd get the phones for the "discounted" rate anyway. However we went to the Danbury Fair Mall store in Danbury, CT because my daughters phone would not take a charge (we tried two different wall chargers so know the problem was in the phone). When I purchaed this phone a year ago I bough tthe TOTAL PROTECTION PLAN for $7 per month on her phone because she is a teenager. However when we went to get the phone fixed, they told me there was no protection plan on her phone nor have I been paying for it. I told them I knew I got the protection and to please double check. The manager became rude and said "go get your bill and prove it". Funny... when I went home and viewed my bill, there was the charge for the protection on her line. These store people will lie straight faced and deceive and say anything to get you to pay for another phone and/or upgrade your service. They do NOT as the saled rep stated to me, have the best interest of the customer because they want repeat buiness...... they just want the sale at all costs. SHAME!!!!!!

My name is Romero, me and my wife have been with sprint for about 10yr's plus and our contract was up in September, more than likely we will not be renewing contract. The last 2 years with Sprint has been horrible, customer service, retail service, products etc. From 2008-2009 I went through 5 Instinct cell phones, lost contacts due to store manager sending business contact to a stranger cell phone... just horrible service ! My wife went to sprint store in Rockford ,illonise and was told to leave the store because they BROKE THE CELL PHONE,and if she didn't leave the police would escort her out WOW...!!! I just recently lost my Intinct HD ( the phone was better than regular instinct but still had alot of problems )so they send a new cell phone from asurion for $100 bucks, I get the phone and contact would not sync to phone from network so i called sprint and they put a ticket in to have it repaired... First of all sprint would not contact on up dates, customer didn't leave correct notes... just redicules !!!!! Sprint need to clean house and start completely over...CUSTOMER SERVICE, MANAGERS, STORE RETAIL SERVICE COMPLETELY SUCKS !!!!

Sprint is the most dispicable company and hope you go bankrupt. There is no rating low enough for your service. Your costomer service is full of liars and disreputable people. No one should use SPRINT as a carrier. I have been a customer for a long time, until about six months ago when they sent be a $300.00 bill for a $30.00 monthly rate. I AM GOING TO SUE YOU. SPRINT YOU WILL LOOSE ALL OF YOUR CUSTOMERS WITH THE LACK OF SERVICE YOU PROVIDE. GO OUT OF BUSINESS.

SPRINT HAS DONE IT AGAIN. THIS TIME NOT EVEN THEIR NEW DEVICES WILL SAVE THEM FROM GOING OUT OF BUISS. IF THEY DONT DO SOMETHING QUICK TO CHANGE THE WAY THEY CONDUCT SERVICE. I HAD TO GET A PREPAID WHILE MY SERVICE WAS SUSPENDED DUE TO LACK OF COMMUNICATION ON THEIR PART. I LOVE VERIZON, YOU GET COVERAGE EVERYWHERE FOR ABOUT THE SAME PRICE & THE CUSTOMER CARE ACTUALLY WENT THROUGH TRAINING BEYOND WHAT I WAS TOLD BY SOMEONE WHO WORKS FOR SPRINT. MOST SPRINT EMPLOYEES DO NOT HAVE SPRINT, AS THEY ARE WORTH 40 BUCKS A MONTH @ BEST THAT INCLUDES EVERYTHING DATA UNLIMITED. THEY ARE GOING DOWN HILL FAST ACCORDING TO ONE OF THEIR EMPLOYEES, I CANNOT DISCLOSE THE NAME, BUT THEY ARE LOSING CUSTOMERS FAST!!! DO NOT CHOOSE SPRINT, THATS ALL IT IS....A SPRINT TO HOLD YOU OVER UNTIL YOU CAN GET A REAL CARRIER. THANKFULLY, I HAVE NEWS FOR ANYONE INTERESTED IF THE WANT TO BREAK THEIR CONTRACT WITHOUT A PENALTY. POST HERE WITH YOUR EMAIL, OR NUMBER * I WILL CALL YOU/CONTACT YOU AS TO HOW TO LEGALLY! HANDLE THESE MORONS. I WILL CHECK THIS PAGE 2 TIMES A DAY & HELP ANYONE (MOST) THAT HAVE BEEN TAKEN, THANKS FOR READING. THE ECONOMY IS BAD ENOUGH, WHO NEEDS THIS STUFF. THERE ARE MANY LOOPHOLES, TRUST ME! DISGUSTED

I have been a Sprint customer since 1998 and I am very strongly considering switching to another cellular provider. I purchased an EVO on the day they where released and within hours I had to return it because it was defective, I was given a replacement phone. 2 weeks or later, well within 30 days I started to have problems maintaining my network connections, this went on for weeks, after about 4 visits to the local store and having them reprogram my phone and having talked to tech support and reprogramming the phone 3 or 4 times (totalling around 7-10 reproframmings) it was determined that the phone was defective and I was sent a refurbished set. Upon receiving the refurbished phone I tried 4 times to add it to my account but couldnt, it was still attached to an account, I ended up returning the very same replacement phone that I was sent, I have yet to receive a second replacement phone. Today I contacted Sprint and was told that they didnt know why a second replacement was not sent out but that they would send it, I asked if I had to receive anoher EVO and was basically told that I didnt have a choice that a 4th evo would be sent to me. I feel that as a customer who has been wih Sprint for so long, and most importantly a customer who has paid my hard earned money, that after having three defective phones that I should be able to choose the phone of my liking up to the amount that I have already spent. Why would I want anoher EVO? When do I as the customer receive options regaeding where the money I spent goes, Sprint isnt giving me anyhing, its was paid for at the time of purchase and over the 10+ years the money I have spent to remain a customer. I would like to have someone within the corporate offices contact me to explain why I can not have the option to up or downgrade my phone based on the amount of defective/unuable EVOs ai have already received. To make matters worse.....it has been over 5 monhts and I still have not received my rebate. If some form of resolution cant be reached, I will become a Verizon or AT&T customer real soon. Please conract me at aheaden23@hotmail.com and discuss. I do not wish to leave but I feel very cheated and as a loyal customer unappreciated. Please do not take my loyalty/kindness as a weakness.

This is the worst service ever, I can't wait until our contract is over so we can take our $180 a month and give it to a company that stands behind there customer service. My company phone is through Verizon and I would prefer them anyday over Sprint. We have been with this company for about 15 years and over the past year the quality of there service has gone down hill. I'm going to make sure this feedback is posted in all of our local newspapers, facebook, and twitter. DO NOT CHOOSE SPRINT AS YOUR WIRLESS PROVIDER. They suck!!!!!!!

I have tried 3 days trying to get an answer as to why my new ph (not even 3 wks old) will not work in the bldg I work, as well as lost calls, or the fact that persons cannot hear me. I have been given the run around for 3 days---even transferred to a tech rep who eventually clicked me back to the main no after I waited 10 mins for he to check on the service output"" in my area! Furious. Only one person named Steven called me back to try and help but that did not happen. Folks on your cust serv line are short and un-caring. With the exception of Steven no one cares about what I am going thru. The ph was purchased outside of a store and I want to return it and get a new one that works; but was told to go to a store to do that. How will that work when the ph was not purchased there? No one could even answer my ? of will someone help me thre if I did not buy there. I so hope someone will call me to tell me what to do. I have verizon personally and am trying to have the co. I work for switch as I have never had an issue with them. It just stinks to not be able to answer my work ph in the building. Oh yes, I forgot to mention that I have to go outside for the ph to work. Cute!! 301-346-1202 Thanks

Dont be fooled by the cheaper rates, there is a reason for it. Stick with Verizon for the best service

A formerly loyal, 12 year, sprint customer with Sprint -- is now looking to cancel, from being treated poorly by Sprint at EVERY level of the company. Don't give them a nickel, they don't care about customers, don't help their bottom line.

I have been a customer with Sprint now together with Nextel for 7 years and spent a lot of money on cell phones and billing. I have a Black Berry Tour that has never been able to receive picture mail. I have spent countless hours on the phone with all of their departments to find a solution to my problem and their special support team called me to resolve the issue and now they tell me its nothing they can do. I ask to be accommodated with the EVO and tell me to pay for the phone and I refuse to spend another penny on a sprint phone. I feel this is an accommodation they can make for me being that I've never complained nor do I ask for adjustments on my bill. I feel this the least they can do. I can't find a number to the corporation nor an accurate address to file a complaint in writing. What type of business is this? I am totally dissatisfied with this service. I guess I have to get an attorney to file suit to get out of this contract and get a refund on this horrible phone.

sprint sucks! Don't ever get service with them.

Last week during an online chat with a Sprint rep I was told that with two rebates I would get a free phone and free car charger. Called today to activate my phone and the Sprint Cus Svc did not want to honor their promise to me. I am so frustrated! I also spoke with them earlier today to ask why they are charging me for next month's billing cycle and they said it was normal policy when you upgrade your plan.

I would caution anyone considering a switch to Sprint. I was with ATT for approx. 4 yrs. Prior to that I was with T Mobile for 3 yrs. I didn't leave either company because of customer service. I left T Mobile b/c most of my friends and family were with ATT, so it was cheaper b/c many mobile to mobile calls were free. I left ATT because I wanted to have a family plan that included everything (calls, text, data). I can't express how sorry I am that I made that choice. It has been problem after problem. When my phones arrived, I called to have my numbers switched to the Sprint phones and activate my phones. The representative told me that I had a PIN code on my account. She couldn't do anything for me if I couldn't tell her the PIN code. Because I didn't create the PIN code, I couldn't provide it. I was instructed to go to the Sprint store where they could change my PIN code and activate the phones. The only thing they were able to do was change the PIN. Back to my house I go. I called back with a PIN I had created this time. The rep took the info and said phones should be ready within an hour. I wait and wait. After more than 2 hours, I call back. This rep kept me on the line for about 15 minutes and never could help me. I requested that he transfer me. I was transferred to rep that quickly discovered the problem. They were waiting on a PIN code from me for my ATT account. They had my phone number.....Why they didn't call???? So finally my phones were up and running at 10pm. I was charged for this day of service. A little perturbed by this, but it only gets worse. When my first phone bill arrived, I was billed for services 2 days prior to even receiving my phones. I was also billed for 6 activation fees when I had only ordered 5 phones. I wasn't even aware of any activation fees. When I ordered my phones, it showed only my monthly fees. I brought my phones and my bill to the Sprint store. I told them that I wanted to cancel if the issue with my bill wasn't fixed. They don't have anything to do with billing or canceling accounts. I once again contact Sprint customer service by phone. I was still within my 30 days. I let the rep know that I want to cancel before my 30 days is up if Sprint can't remove the activation fees and the two days I didn't have service. She says that it can all be fixed and gives me the amount I will owe after the credits. She says that I will see the credits applied within a few days. After a few days, I find only the 2 days of service credited to my account. I wait, and my new bill arrives with the amount forwarded and still no other credits applied. I call at least once a day trying to resolve this. I find out that anything over $25 needs to be submitted for approval. This is probably info I should have received when I was still within my 30 days. Convenient right??? Now I'm no longer within my 30 days. Each rep told me that they needed to investigate and would call me back. I think a total of 5 reps told me this. I never received a call back from Sprint. Marie in account services screamed at me and told me, "Sprint didn't promise me nothing." She was supposedly a supervisor. I told her that when I was still within my 30 days, the rep informed me that I would receive the credits and even quoted me the amount I would owe. The last person I spoke with gave me her direct line because I reported that none of the reps ever followed through with a return phone call. Guess what??? I'm glad I got the direct line because she didn't call back either!! The lesson here....YOU GET WHAT YOU PAY FOR! Sprint is a little cheaper than the other guys but NOT WORTH IT! Update since this review was written: I have called the direct line that was provided to me by Rachelle. I have left a message and still no return call from Sprint.

i have been customer whit sprint for 4 years having problem whit i580 nothing mayor like every boby execive billing end drop calls messages getting tome a day later and stuff like that but u know that dint bother me but a this time i have been in the store 4 the last 2 months for the phone going bad sayin rms sim in progress talk to several people trying to get a decent discount and nothing same as every body they heard u transfer u but no solution what so ever im moving in 4 monhts toi a new company that recently star en california called metro pcs whit its seen to be better that sprin whit i agree whit many of u guys shoultake the r and the out of their name will try to do some thing whit my account 4 a acouple day if not a good deal ill wait 3 months and move over

Shortly after 8 o’clock this morning, I called the customer service line for assistance with yet another problem with my phone. A female representative answered the phone and asked the usual round of questions. She then asked for my PIN number. I told her the pass code was shadow. She answered with, “That is not a number. Can I have the answer to your security question?” I replied, “Shadow.” I heard her say under her breath, “DUMB IDIOT.” I remained calm and asked her if she had just called me a dumb idiot and after a short pause she told me that she was not talking to me. I inquired further as to whom she may have been talking to since she was on the line with me and no one else. The call was then disconnected. I am not accusing her of hanging up because I do not know for sure what happened to the call but I can assume that she hung up on me. I have read the Sprint Nextel Code of Conduct and it is very convincing. However, what good is all of that if the employees treat the customers the way that I was treated this morning. This makes me wonder if there are other customers out there experiencing the same negative treatment. So I leave you with this. Why do I continue to support the Sprint network each month with a large sum of my hard earned cash? What is the reason that I put up with my less than acceptable phone and now, incredibly disrespectful customer service? I am expecting a response that can answer these questions for me and mitigate this situation to a point that makes me feel like it is worth it to stay a loyal Sprint customer. If I am not swayed back to Sprint I will not hesitate to let everyone that I can know exactly how Sprint has treated me and I will not stop until my story is told to everyone with a listening ear.

I have been a Sprint customer for 9 years and it has not been without technical nor administrative issues. However, I have always found the customer service in the stores, phone and at the corporate level to be very accommodating for me. My issues have always been resolved to my satisfaction in a very professional manner. I remain a satisfied customer except for hoping for better reception in my home area.

I have only been a Sprint customer since May 2010. I have the HTC Hero and the phone sucks I have had to have the phone replaced 4 times.I have asked for a different phone with no help. They keep sending me back and forth to the stores.I have a full time job and kids I don't have time to keep running to a store. My last phone lasted not even two weeks.If I dont get another phone I will be canceling my service and getting a lawyer also.I will also contact the news and BBB.The customer service reps are very rude also management. Tikisha 678-358-2634

I know so many individuals that now have another carrier and are happy with the all around service. I switched from at&t to sprint. I am closing in on 40 yrs. old, and choosing sprint has been a nightmare. I was told i would have best coverage for my area. I have extremely poor service/signal strength. I chose sprint because in my area the coverage map showed best coverage. Turns out its very very poor coverage, and i mean within a 15 mile radius. I have lost hundreds of dollars through failed calls, as i am self employed and own a small construction co. My daughter has had trouble reaching me, too many times to list. Texts fail often. customer service sends you in circles, and says towers are down, supervisors are not in, transfer me to the finance dept. when i need tech support. The reps will not give you their employee identification number, some wont even tell you what state they are in. wonder why? I have been on the phone with sprint about 20 hours in 2 and a half months... at minimum, more actually. I have kept a log of all i have talked to. Its pages long. I invested about $300 in phones and activation fees to get started, so i am trying to work through the very poor all around service i have experienced, as no one else will use these phones. I recently had an incident with a tech beyond poor service. i will not say what happened exactly, sprint knows what it is. I am spending all my free time persistently to get to the bottom of this particular problem. I understand normal human beings work for the company, but the company itself has more issues than any other company i have ever dealt with, this includes all other companies combined.

The service is okay. The representatives are bad. That includes the store and the phone representatives. I really don't like the fact that the insurance company charged me for a "new" phone and they sent me a defective phone. What type of mess is that? How is that exceptable? Do you honestly think that ploicy is far? If so, you are seriously mistaken. The 12 month warrenty doesn't matter. It's not right and I think Sprint should handle this situation better.