Sprint-Nextel Corporate Office & Headquarters

SUBJECT: You have harmed a disabled Veteran! Regarding your customer, Gary Kendall, Boise ID, phone number (208) 941-3555. Sprint/Boost have unjustly turned off this disabled Veteran’s phone service where the bill is current and paid. This disabled Veteran relies on his cell phone for contact with medical providers and emergency responders - even the doorbell to his building rings through to his cellphone. He could not allow access to emergency responders even if he could call them! His caretakers cannot let him know they have arrived at his building or gain entrance to assist him. His doctors cannot call him to let him know when his next treatments are scheduled. Your agent has failed to properly record the received payment. The Veteran’s bank sent this automatic payment on time and can prove it was delivered within the Veteran’s contractual payment grace period. Sprint Nextel Corp., it's subsidiary Boost Mobile LLC, and it's local agent Unlimited Wireless LLC, have all been totally unresponsive to this disabled Veteran's plea's for resolution and reinstatement of his phone service! Turn this man’s telephone service back on and resolve your other problem’s without any more harassment of the Veteran!

****** HEY EVERYONE GOOD NEWS ******* If you are having problems with sprint here are some ideas to help Call the FEDERAL TRADE COMMISION ( 1-877-382-4357 )and file a formal complaint and request that you don't want SPRINT or NEXTEL doing business in the United States any longer. let them no that you will not put up with those who violate the laws of the United States. call your state congressman and request the same of them as well. Also request an investigation and possible state lawsuit against sprint. The Better Business B. in your area might be able to help to. but they are a non-profit that deals with issues in a limited manner. TELL EVERYONE ABOUT THEM.. DEMAND THAT YOUR FRIENDS AND FAMILIES CHANGE THIER SERVICE FOREVER AND NEVER LOOK BACK.START ANTI- SPRINT and ANTI -NEXTEL CHAT SITES,FORUMS AND WEB PAGES. PUT SIGNS IN YOUR YARD EXPRESSING HOW THEY SCREWED YOU OVER AND INCOURAGE OTHERS TO DO THE SAME. Sprint thinks that they can make thier own rules and laws. It thinks that it is above the laws of the U.S. and that it doesn't have to answer for the illegal activities it is taking part in. Let's all shut them down together.

To ALL who care to read further. Lets look at the other side of the room. What do all of you think about the hell the call center folks go through each day one of you calls. The center has to take abuse from you and continue being professional and open to whatever you have to spit at them. It is bad enough that the call center folks have to deal with threats of their job being taken away because the state is an 'At Will' employer and any thing not done just right, like handle time, transfers, etc, the employee is gone. Your call center trys to PLEASE you and you need to slow down and learn to listen to what you are purchasing and make sure you know what you got yourself into and stop coming down on the cellphone center employees when they can not cancel your charges, etc. The next time you call a center place yourself in their shoes and try to be nicer and respectful.

I am a full time online student; unfortunately, I have experienced some glitches in utilizing Sprint Air Card. My most recent situation cost me dearly and when I contact Sprint Technical Department to resolve the issue to get back online (missed assignment) they stated they could compensate me for the timeframe I could not get back online do to a glitch or anomaly in the system. Guess what the compensation entail (5.00 US Dollars). I thought it was a joke let alone an insult since I am the one paying my tuition and received a grade of "F". I must say at that point I was very irrate, upset, disappointed, and dewildered especially since technical support acknowledge the situation and offered the compensation. (1) When I called they were unable to dignosis the situation; (2)the program was still in my program files; (3) after going through various variations to get me back online and the device functional; (4) I had to start over from stratch;and (5) technical rep stated that they were going to give me a call back within 15-30 minutes; I did not receive the call back until 45-50 minutes later even though I was under the gun. I had to discontinue the conversation at this point with the technical rep. When I did call customer care to explain my situation I was offered the 5.00 US dollars again. I explain to them no amount of compensation let alone 5.00 US dollar to reprieve my grade or serve as a reparation for what I have went through. I ask the customer care rep (Charnea) her id number which she refused to give me; IRRATE of course I demanded to be escalated. Of course I was (Zack) he also offered me the 5.00 US Dollars and instructed me that he could only compensate me for the outage. I was also asked to hold on so he could review my account. NOW GET this after he reviewed my account he told me that my renewal was upcoming and that he could compensate me 130.00 US DOLLARS if I agreed to remain a LOYAL customer of SPRINT.... of course at this time...I NEARLY hit the ROOF. I called SPRINT in regards to one issue and I receive no real satisfaction and then try to do a sales pitch. I asked for clarification and I reiterate what he told me to make sure we where on the same PAGE. Now you have to understand in this time and age especially with me I demand service that I pay for with my hard earn money and I accept nothing less. I can be the ideal customer or IRRATE biligerant CUSS. I was definitely, the CUSS during this entire eposide. SO, for those of you out there if you're not in the heart of the city proper please, dygress and opt for another service provider because this is exactly what you sign up for (sales pitches when something goes wrong instead of genuine customer service that results in some type of meaning compensation for your HEART----aches. Don't get me wrong they have compensated me when I could not use the system at my residence in certain areas (urbanization); however, when it comes down to it...it's about the pennies and not truly valuing the customer or seeing the situation from the customer standpoint. IMAGINE...calling a company regarding the inefficiency of a product and they try to side talk you into another contract aggreement. SAD I would say......

I recently purchased a new phone from the sprint store in Hicksville, NY on North Broadway ave. After receiving my new phone, I accidentally left my old phone at the store and having left town was unable to retrive it. Yesterday I received an email from a woman who explained that she was given a "loaner phone" from the Hicksville Sprint store. On this phone she was receiving my personal emails. So it seems my forgotten phone was given out as a loaner. I feel like my privacy was violated and I'm shocked that this is common practice for Sprint stores. I called customer service and had the e-mails disabled, but have been unable to get my phone back as it is still out on loan. After contacting the store yesterday, I was dismissed and told my phone "was around here somewhere" and that I would be called back after they found my phone. Needless to say I didn't receive a return phonecall. I've been a sprint customer for years and I'm suprised that this is common business practice. What can be done to rectify this situation? Michael

It appears Sprint is not a well liked merchant. My experience seems to reinforce this idea. I bought one of their Samsung Galaxy Tabs on 1/20/2011 with data service and an agreement that I could return it incurring no charges within 30 days if it was not acceptible. They charged my credit card for the device at $317 the immediate next day. When I got home, I had no service signal, none what so ever. Could not even use the device. I took it back on 1/24/2011 and they cancelled the account and told me they would have to have someone in another store refund the credit card charge. They said it would post the next day, I was sure it would take at least two days to post so was no concerned. It is now a full 7 days later and it has still not been refunded to my card. I have call them twice in the past week and both times they said they would get right on it, apparently thinking they would get my business in the future when they do get service to my area. Guess what, sprint will be the last carrier to ever get my business. I have filed complaints with the BBB, my bank to dispute the charge, and the local Attorney General's office. Hopefully it won't be too long before this deceitful business has it come-upance...Bob

First Sprint is allowing this customer at 201-362-3408 to send harassing Spam text messages to me. Despite terms and conditions regarding Sprint service that make such activity a violation the company does nothing. They have refused to even investigate the matter with ignorant employees giving all kinds of silly information.

I have been with Sprint for 6 yrs and have never been treated like I have been since Xmas of this year. I have the Lg rumor and let me tell you its a P.O.S. My first one I had for 5 months before it started cutting off and hanging up during calls it finily got to where it would only show the please wait screen could not call out or get calls in or anything on this phone. went to the sprint store and was told that they could not fix my phone and the got me a referb one and it lasted all of a day and a half, back to store and they ordered another one well it lasted a very short time and here we go again to the store for another one well I got this one on the 7th of Jan well on Jan 29th I was back at the store for the same thing well now they want to get me another one this its unexcptable I called the 800 # and got the run around was told I could get a black berry that came out 3 yrs ago no thats not what I wanted or I could get a lesser phone that LG makes. I was on the phone for over 4 hrs and at that time I was switched to so many depts. that I have no clue who I talked to I went to several supervisors and still no help I even was transfered to tech support they ran a dio on my phone and een said that since I have had so much trouble I should be given another phone of a different brand the one supervisior even told me that the phone I have is a great phone after I said that I knew this was a problem that this phone is known to have was even told by tech support that this phone has this trouble and the suporviser argued with me and in so many words called tech a liar. All I want is a different brand touch screen I am not asking for any money back unless its the cost of the phone so I can buy a different phone. Sprint has no concept what customer service is if they want to keep there so called premeir coustmors then they need to correct the trouble in a way that is satfactory. I will be calling corp on Monday.Oh this was my upgrade so its now a new 2yr contract. Any ideas on how to get out of my contract without paying early termination fees. Spriny sucks I bet the 4hrs on the phone with them went against my mints.

Billing Department cannot get it right, will not admit they are wrong Well fargo Bill payment made sprint sign it sprint cashed sprint did not credit it to correct account. I was called by Debbie said to call her back at 913 315 7453, of course no answer does not set up ringing. I have fax the signed check by sprint of course they said turn it over to wells fargo said it was cashed by sprint. NEVER USE SPRINT. I have always paid on time, I am not always at home to answer there question , it is hard to do when you are out an about.

If I could give a half star I would. I have been with Sprint for 10 years or more and have trouble every two years when I renew my plan. I call retention and they set up a plan and gave me a month free and no activation fee. I have talked to Robert, Renika, Carlos, A.J, Veronda, Fred, Rodney, Kenya, Jason, and others all of them in the retention Department and I have sent countless faxes to them with cancelled checks and show them without a doubt that all bills are paid and paid in full. I have spent $700.00 or more dollars on new phones and equipment and it seems that the only way to settle this is to file a lawsuit in small claims. By the way as I type this I am on hold at the retention dept and Jason just hung up on me. Called back and got Kevin who put me in touch with Fred who was supposed to call me back a week ago. Run run run

Why can't Sprint hire the right people that hire other people to do a good job, it seems know one cares about pride in the company at Sprint. I am tired of customer care in other countries, today i wanted to buy new business services and was hung on 3 times, they don't understand bizzzzzzzzzz niczzzzzzzzzzzzzzzzzzz terms or seem to care about getting new customers This is upper management problems and in turn is the Board of Directors that keep the same type of people at the top, the attitude at the top is so important This is complete let down of a business peter the great

I was with Verizon before I came to you about 7 months ago! I have had nothing but problems with you and your employees Dropped phone calls, cant make phone calls, messages not coming through for days! I could keep going....... My fiancee has lost over a thousand dollars in business this month alone and they say we still have to pay the $159.97 bill! They have had towers down for over a month! Well I know a tower dog and how it works! They climb the tower and replace the parts and shazam its working again! This is ridiculous!! Do I need to take YOU to court for breach of contract?????? You seem to think you dont have to hold up to YOUR end of the contract but I do?????? Maybe I need to call my local news channel to get some where with you people!!!!!

Hello My name is Felisha Singleton I have been a Sprint customer for several years now and I had an issue with the treatment and quality of service that I experienced with a few of your technical service providers. I was told that my Sprint acct was placed into collections last month due to late payments. I do agree that my payments as of late have been late and I a couple of times tried to make a payment only to have issues with my checking acct. I am a teacher and I have been laid off and have experienced quite a difficult time with my finances as it seems most people have in the US. I am not sure if your co. is aware but there is a "recession" and many people are experiencing a financial hardships. I have delt with banks, mortgage companies and credit bureos that were more "buisness" like than the people that I delt with . A Rashadd in Mesa Arizona who would not transfer me or who would not give me his work number or information when I felt that he was rude and "unprofessional" He told me I needed to pay my bill. He made me feel like a criminal and he would not offer any other help except " you need to pay your balance. I was offended and I will no longer deal with Sprint once this last contract ends

Hello My name is Felisha Singleton 909-994-2569 I have been a Sprint customer for several years now and I had an issue with the treatment and quality of service that I experienced with a few of your technical service providers. I was told that my Sprint acct was placed into collections last month due to late payments. I do agree that my payments as of late have been late and I a couple of times tried to make a payment only to have issues with my checking acct. I am a teacher and I have been laid off and have experienced quite a difficult time with my finances as it seems most people have in the US. I am not sure if your co. is aware but there is a "recession" and many people are experiencing a financial hardships. I have delt with banks, mortgage companies and credit bureos that were more "buisness" like than the people that I delt with . A Rashadd in Mesa Arizona who would not transfer me or who would not give me his work number or information when I felt that he was rude and "unprofessional" He told me I needed to pay my bill. He made me feel like a criminal and he would not offer any other help except " you need to pay your balance. I was offended and I will no longer deal with Sprint once this last contract ends.

Sprint called me back and offered to fix the bill so it was in line with what their employee had promised me. Not happy with the process and stress, but okay with the outcome. Thanks Todd at sprint.

Let me just list all of the events that have occurred since starting negociations with Sprint. 1. December 26th, 2010 - Stopped by a Sprint kiosk in my local mall and spoke with a rep there and was impressed by what I was being offered. Told him I would need to get some information first, but would let him know. 2. December 27th, 2010 - Got my information and decded to call Sprint directly to start the process to port over two telephone numbers from AT&T. The sales rep I spoke to was very pleasant and we verified all the information several times and I ordered two different phones and made sure she understood which numbers I wanted ported to which phones. She agreed and we again verifed all that information. 3. December 28th, 2010 - I received an e-mail from Sprint that the order had been placed and shipped and I noticed that the number that was supposed to be ported to one of the phones was different, so I called and asked them to change it, but was informed that the phones had already been shipped and couldn't be changed. I asked if I could take the phones to the local corporate store and have them fix the error and they said yes. 4. December 29th, 2010 - The two phones arrived via UPS so I immediately took them to the local Sprint corporate store to have them activated and the incorrect number changed to the one I want. The girl at the store was very friendly and tried to help, but told me that she couldn't get the number that was on the phone changed, but there was a porting order in place and that it should be corrected within a couple of hours. After waiting 3 hours, the number still was not corrected, so I called again and the girl promised that it would be corrected by 7:13 P.M. Well, 8:30 rolled around and it was still not corrected, so I got on the phone again and the rep tried for over 1/2 hour to fix it and finally gave up and transferred me to Technical help. That beautiful young lady had the number changed for me in less than a minute. 5. December 30th, 2010 - Decided to exchange one of the phones for an HTC Evo 4G, so called and ordered it and gave them my credit card information and it was charged immediately and I received confirmation of the order. 6. December 31st, 2010 - Noticed that I was missing calls and text messages. The phone was not ringing and there was no beep indicating I had received a text message. I just happened to unlock the phone and saw that there were missed calls and missed text messages. That really ticked me off and after all of the garbage I went through in the previous days, decided that Sprint was not the company I wanted to be with, so decided to cancel. 7. January 2nd, 2011 - Made arrangements with another company to have my numbers ported over to the new service. When that was done, I tried to cancel the order for the exchange phone, but was told it was in the warehouse and couldn't be cancelled. I asked if it had been shipped and was told NO and she couldn't give me a reason as to why it couldn't be cancelled, just that when it's in the warehouse, they can't cancel. I hung up and the doorbell rang and there was UPS with the phone. I refused delivery and called to see what was going on and argued for over 1/2 hour with the rep because he said the phone hadn't shipped yet. I coulnd't believe that a product can be delivered and they can't find a tracking number. He had to check several different "systems" before he finally came up with that tracking number. Now all the equipment has been returned and the credit has been posted to my monthly bill instead of crediting my credit card directly as they did when I was charged. They have also issued a bill for the full monthly service. I called again to find out when that would be reversed and the rep told me that it would be reversed by Jan. 16th, 2011. Today is the Jan. 21st, 2011 and the charge has not yet been reversed. I don't want to be charged and then have to fight with them again for a refund. Sprint is the worst company I have ever had the displeasure to deal with. The CEO really need to crack down on their service or they are going to go out of business. I just wish there was a way to contact him directly. I will never recommend Sprint to anyone, not even my worst enemy. There is nothing they can do to ever get me back as a customer.

I called to cancel two phones in the middle of a billing cycle and was told the half month would be credited on the final bill. I also asked that I get a break on the cancellation fee since it was only one month from the end of my contract. I was told by sprint employee Chris that his supervisor authorized a $20 credit off the $50 cancellation fee. My final bill contained neither credit. When I called to ask about it, I was told that the billing cycle was set and I could not get a credit and I had signed I contract so I had to pay. After 15 years of Sprint, I was very disappointed. So I guess the employee lied to me about everything. Shame on you, sprint.

Wow! I have been with Sprint for over 10 years now and they just told me there was nothing they could do to keep me a loyal customer because "it's not in the system" already so they can't offer any incentives. Thank you Dione and especially Markeeta for failing to provide even POOR customer service. The treatment I received from them is deplorable. I will absolutely be contacting the FCC, my congressman and I'll look into contacting the State's attorney as well. I'm not going to let this go. Sprint is HORRIBLE to their customers. I'm completely disgusted at the shady business practices you have exhibited in the last week. Additionally, I asked for an address I could write to the CEO or president of Sprint and Markeeta told me it's not public information and they can't give that out. Really? We'll have to see about that :-)

I work in customer service, and the main difference between Sprint customer service and my company's customer service is that we ACTUALLY TRY TO HELP THE CUSTOMER WITH HIS PROBLEM! I am so infuriated with Sprint right now that I find myself--at times--at a loss for words. Sprint took an 'autopayment' out of my checking account; however, I never signed up for autopayment. I signed up for e-billing. When Sprint deducted money from my account unexpectedly, it overdrew my bank account. Also, I had budgeted the money in my account for my car insurance payment, which is the ONLY auto-payment I have on my account. When I contacted Sprint I was told, "You signed up for autopayment, so we charged your account." When I pointed out that my bill was not due for another 12 days, they blew me off as if this was of no importance. When I asked them to reverse the charge they said first, "So sorry, we do apologize but this cannot be done." Wha?? I work in billing--reversing a charge to a credit card is child's play, and it takes literally about 30 seconds to do. So that was the first LIE. Then I was told, "Well, I have checked with several managers, and they say we can refund to you in around 10 days." When I said I needed it done NOW, they said, "We checked again, and we will be able to get the money refunded to you by Monday" This was on a Friday. I told them the money had better be back in my account by Monday--but of course, it was not. I contacted my bank, asked if there was a problem on their end, and of course they assured me there was not. They have received nothing from Sprint asking for a reversal of charges. They still have not, and it now Wednesday. Sprint, via email, keeps sending me the same canned message: Your refund has been approved, and it may take 7 to 30 days to have the credit applied by your bank. Again, it's the bank's fault, not Sprint. Strangely, I have had no such problem with any vendor except SPRINT. I filed an official complaint with the FCC and will contact Sprint coroporate tomorrow. Perhaps there is someone there who knows how to run a credit card. Doubtful. This is no doubt an example where the fish stinks from the head down. I can't WAIT to get another provider, and will tell everyone I know never to use Sprint--ever. All they do is screw you over, give you canned speeches, and refuse to help their customers. And oh, by the way, Sprint has pried over $730.00 out of me over the last two months for their $69.00 a month plan.

If I could give Sprint a zero or negative score I would.. Plain and simple they are not a company that care about their customers and that the bottomline honest truth. I've had Sprint now for over 10 yrs before cancelling last night. The main reason I stayed so long was because of the phones selection. However the service is not good. I live in Huntsville and constantly experience dropped calls or roaming while I'm in the city. They may s well not advertise 4g service because it simply doesn't work well and the 3g service in below avaerage. I frequently travel for my job and have had to use a t-mobile prepaid device due to the horrible roaming expeience with Sprint. They offer free roaming because they know that more than likely you won't be able to use your phone anyway.. Going to do International travel say somewhere like China, Rome (your service will suck big time). Sprint does ot use Sim Card or GSM technology phones with the exception of maybe two? Which brings me to the phone situation... You can't do any decent phone upgrades without choosing one of their faulty data plans. Why give unlimited data if it doesn't work well??? Not everybody wants these crammed up all in one packages.. What happened to democracy and the freedom to choose, you know all things American? Don't let me get started on the customer service.. The customer support people are rude, arrogant, will put you on mulitple holds without notice, will leave you on hold for ridiculous wait times, will notresolve your concerns that you initially called in for, will route you to someone in Liberia working out of their kitchen that will take a break to let the cat out while you're on hold attempting to resolve a concern. If you call in about a previous concern as a follow up the representatives won't read the notes an wil give you conflicting information. If a supervisor issues you a credit anothee rep will maliciously take it out or call you out of the blue to ask you why you have it... In other words questioning your deservance of it??? Many of the representtives are not knowledgeable about the policies of Sprint and ill put you on 35 to 40 min holds while they go read and research it only to come back with the wrong answer! The list goes on and on. I finally had enough. Went to a coporate store thinking I would have better service that calling in but nope same old story. They are very eager to sell you something but not eager to help the customer with real issues. Sprint needs to get it together. None of m family will use them and I should've followed suit a long time ago and left Sprint. I'm gong back to Tmobile or will try Verizon out but never again will I choose Sprint. If you don't like undue heartburn and frustration pleaseeeeeeeeeeee STAY AWAY from Sprint!!!!!