Sprint-Nextel Corporate Office & Headquarters

I have been a Sprint customer for several years after terrible Verizon customer service issues. I am so surprised at the low ratings above. As a Sprint customer I have been treated with professionalism and have experienced nothing but the best in customer service. Thank you.

I was due for an upgrade back in August 2010 and had requested a HTC EVO 4G. After numerous attempts I was informed that the unit was out of stock. I was instructed to call back in about a month so I did so as requested. After speaking to a sales rep I was told that the HTC EVO 4G is still out of stock...after a month??? I was told that the equivalent phone was the HTC Touch Pro 2 so I purchased two phones for me and my wife. Exactly one month later we were having issues: Unit would freeze up, reboot on it's own, shut off on it's own. So I called Sprint Customer service and they did all types of checks and test on the phone and still the same issues. I was instructed to bring the phone to a store and they did all of their tests and upgrades and software updates and still the same issues with both phones. This had gone on for 3 to 4 months...back and forth to the store. Customer service said go to the store and the store told me to call customer service...NO HELP WHAT SO EVER. I've been with Nextel for 5+yrs and after the merger with Sprint another 6yrs. I have spent over $12,000 in the past 5yrs on SPRINT and the only help that they can give me was "WE CANNOT REPLACE YOUR PHONE FOR THE MODEL THAT YOU WANTED BUT GIVE YOU ANOTHER PIECE OF SHIT PHONE UNDER YOUR WARRANTY" even after I explained to them that they were the one's that recomended the phone to me and that it was equivalent to the HTC EVO 4G. What a joke SPRINT customer service is. TOTAL BUNCH OF RETARDS....I will be moving my service to ATT.

I used to work at sprint. We had to cross every "t" and dot every "i." Now the customer service sucks.

Sprint has allowed this crazy woman to access my account 3 times without authenticating. No compensation has been made for my pain and suffering, time or loss of service. When I worked there, they were on us like white on rice. This makes me wonder if they are prejudiced and harder on African Americans than other customer service reps. The reps now allow people to activate phones without authenticating, unblock lines without authenticating and everything. All of us need to file a lawsuit against Sprint. I am also filing one against the crazy culprit that continues to commit fraud on my account.

Mr. Dan Hesse Chief Executive Officer Sprint Nextel Corporation 6200 Sprint Parkway Overland Park, KS 66251 Dear CEO, Good day to you sir. Over the past two months my husband and I have been shut off about every 5-7 days regarding a BB 9330 (purple) which we DO NOT OWN, HAVE NOT EVER HAD IN OUR POSSESSION, & DO NOT WANT! It was posted to our account by Sprint 14th Street Telecom, 104 W. 14th St., NY, NY 10011 (212) 675- 1130. My husband purchased a black BB on 11/26/10 & the salesman tried desperately to push the purple BB onto us in which we nicely said we would come back if we needed another phone. My husband paid $168 in the store for his black BB. All was good so we thought! After looking at our bill online we noticed the purple BB on our account and we have been dealing with an overcharge of $192.17. We pay our bill every month and even after paying extra on our last bill to make sure our phones would not get shut we were shut 3 days later. We have spoken to numerous customer service reps. who tell us the same thing "they need to look over the notes", however never give any answers. Finally after many transfers we were directed to the Equipment EscalationReturns Dept. & we spoke with very nice, helpful individuals Juan, Mia, & Nance (manager). Last week Nance assured that we would NOT BE SHUT OFF She exempted the dispute charge of $192.17 & all of the reconnection fees that came along with our phones being shut & said they would "escalate" the issue with the store directly because the store denied any wrong-doing after our attempts to deal with this very stressful, incredibly inconvenient situation with them ourselves. I feel as if we were told what we wanted to hear to get us off the phone because obviously it isn't their bill & their work being affected so why should they care, yet knowing would be shut off again. I thought when you pay for a service you receive the quality assurance that is claimed. We simply want the unprofessional shady business I stated above to send the phone back & take it off our bill as was suppose to be done twice already!! Juan & Nance came to the conclusion that the store took our money and billed us for the phone we did not & do not want!! We have the original receipt for the phone we bought which we were told would be no good to mail, fax, or scan which I do not understand? I said I would even priority mail it just to FINALLY PUT THIS BEHIND US!!! My husband & I both have heart problems so needless to say this continued stress is not healthy for us. We plead for honest answers and for this unnecessary issue to finally be put to rest! Thank you for your time. I can be reached at the contacts below Sincerely, Michelle Maratta 917-482-0523 mytaphrodite55@yahoo.com

sprint is the worst company i have ever delt with and i dela companys all the time, sprit reps are just plain and simple stupid rude not well educated and very i mean very unhelpfull thay give you false information incorect information and all tahy do is waist your time and dont give a crap about you, the only thing sprint has going for them is that tay have the best plans on the market and even that is slowly fading away. bottom line sprint is a bad company to deal with bad service and the oldest phones on the market.

Been with Sprint since November 2005 and still wondering why outside of the transfer costs involved, I believe I would have been better off just changing carriers. I have had so many calls to customer service over these past 5 years due to their inadequacies. They have modified the account without my approval, causing higher fees, their foreign call centers are a joke as they can only repeat scripted responses and are basically of no use. They have also modified the account incorrectly, causing issues. So while many say they help, they have only had to help with issues they have caused... I have been trying to obtain a contact name and address as I recently had the final straw experience. I originally had 5 lines, with monthly billing exceeding $300. My children are all grown and separating their phone lines into their own. I was informed by their customer service departments (domestically) on numerous occassions that in order to avoid a disconnect fee, we could "migrate" the lines to other types of Sprint Accounts (Boost, Nextel, Spring PCS) and the charge would be waived. Each time I called to do this (4 lines) I had someone who was either not aware of this option, did not have the same information to provide as the rep previously, or tried to just pass it off as not available. Each time I obtained a supervisor and was then given additional information about this program. I usually get my renewal contracts through Best Buy as they cover the rebate, which is great because it took me 3 months to get the original rebate when I opened the account through Radio Shack. Rediculous! I went in to have the final line migrated and was informed all the information I had been provided with during 3 previous migrations was inaccurate. First, Best Buy could not Migrate the line. Second, as we are using the same number, it transfer the balance of the contract to my daughter and she cannot get the new phone with a new contract and had to wait 6 months to do this. Weird because the contract is in my name and she did not sign or agree to this then. So then I said I will pay the cancel fee(which I was told I would not have to do) so she could sign a new contract and get the phone. Well, Best Buy was matching a price from another store and now Sprint tells them they have to charge us the full price for the phone, event with a new contract. Now we could migrate to a Boost without fees, because there is not contract, but not to where a new contract was being established, same beast, no sense. I spoke with 3 Customer Service Representatives, all unwilling to assist a long term customer who has paid them a great deal over the years. Approx. $15k in phone bills. We started with Robin, then on to AJ who transfer me to Kerry a supervisor, who then transfered me to Merissa (LE2942). All unwilling to assist even when I stated I would be cancelling my account. They don't care! I am not a newbee! I have history and have put up with a great deal of their mistakes and they are unwilling to assist when in the end they get a new contract, keep my business and make more in sales. Does this make sense. Now I have been trying to get in touch with Corporate and that is a joke. Our president is more accessible. Sprint has gotten too big and now they are snide and lack customer service. I will be cancelling my plan as I have no one whom I can contact to possibly change my mind and assist me. Upset, yet - Angry, Very

This is in regards to the Sprint Order Support Department and the unsatisfactory customer service. I am very aware of your policies and procedures as to purchasing a phone through Sprint, but customer satisfaction is the key to great customer service. I do not believe the customer is always right, but there is a thing called sympathizing with the customer to accommodate the customers’ needs. I received bad reviews on Sprint customer service prior to opening an account with Sprint, but I gave the company a good name until the start date of the shipment of my new phone. I paid $100.00 dollars for a deposit on February 25, 2011 and was informed that my phone would be arrived in 2-5 business days. The representative also informed me that the phone was on backorder, because the phone was not in stock. I called the support department later that evening to change the phone on the plan and the representative informed me to hold off, because the phone should be in stock over the weekend. The representative insured me that I will receive the phone within 2-5 business days and to call back Sunday February 27, 2011 to check the status and change the phone if necessary. I called back Sunday around 8:38 p.m. eastern time and spoke with Mr. Black and he stated that I cannot change my phone, if so I would have to start a new account and pay another deposit of $100 dollars. Mr. Black stated that I should call back Monday morning to cancel my order. I called back Monday February 28, 2011 at 8:28 a.m. and spoke with a representative by the name Tenecia Begil. I explained to Ms. Begil that the phone placed on order was a Samsung Intercept and that it was on backorder and would it be possible for Sprint to just replace the phone with a compatible phone they have in stock. Ms. Begil explained to me that I would have to start a new order and reject the shipment of the old order and that I would have to pay another deposit of $100 dollars. I ask to speak with her supervisor Alex (82370) and I was told the same thing by the supervisor. I asked Alex we’re there any alternatives to this situation considering the fact that I don’t have another $100 dollars to just give away. The responds was “No” to everything and the supervisor didn’t take the initiative to even come up with a logical solution to the problem. I was told that if I needed a phone for emergency phone calls, I should get a boost mobile. It’s a shame that I asked Alex what customer service mean to her as an employee and she couldn’t explain it at all. What if I was a secret shopper? Alex sprung something new on me that my phone may take up to 7-10 business days to arrive. This has been the worst customer service I‘ve ever experience in my life, are these people really trained to be so nonchalant. I am a firm believer that customer service will make or break a company and with employees treating new customers like rags something have to give. The approach was to stir new customers in your direction not to detour the new customers. Strict polices will only draw negative attention toward the company itself. There are other alternatives to certain sitiuation other than “No” all the time especially when it’s not the customer fault. If it’s an issue on Sprint behalf you guys should accommodate the customer in any way you could. This is my second attempt to try Sprint service and both attempts were horrible the first attempt my account was charged two times for the deposit and the second time the phone is on backorder. What are we going to do Sprint to better the service to the customers. I am willing to be a loyal customer, but I can’t if I can’t receive the service I am looking for in a phone company. I will write every time I experience bad service with you guys.NEED TO UPDATE SYSTEM SOON.

I've been a sprint customer for a while now I recently purchased the lg optimus which now I'm regretting this phone has many issues hoing on with it thankfully sprint did replace the phone for me but the problem was each phone they sent me had the same issue which is no data and we all know when you have a smartphone the data is necessary now this problem is ongoing for 3months now and still nothing has been done and talking to customer service is like banging your head against the wall and the bad part is they still want me to pay for a service. That I don't have or can't use are you serious I lefy one bad company to come to another sprint thanks for nothing however I will be filling a complaint with the fcc maybe they'll get something done

Mr. Dan Hesse Chief Executive Officer Sprint Nextel Corporation 6200 Sprint Parkway Overland Park, KS 66251 Dear CEO I have too have spoken to several "supervisors" from Peter, to Kevin to Patty... and numerous customer service reps in between and each time I call back, though VERY helpful at the time, there is NEVER any record of their "Promises" or the conversations and now I am sadly being charged for $400+ for something I do not owe. I have been with Sprint since 2006, and switched my entire family over at that time here and in the East Coast. I will be cancelling my account with Sprint and my whole family here and in New Hampshire because of this last incident and the customer service lies and lack of follow through. I bought a Samsung moment in May 2010. I love the phone although I did not want a sophisticated phone. I did want a Qwery keyboard. Nevertheless, I was talked into this phone. A month later, it kept shutting down and freezing during phone calls. The only way to resolve it was to continuosly keep taking the battery out. I contacted Sprint, made and appt and went down to Mission Valley to have the phone fixed. I had already tried to return to the Kiosk I bought it from but this is waht I got. Sorry, that Sprint vendor is no longer here and we are a new owner. You will have to take the issue up with Sprint. How sad is that? This is my ONLY phone and phone#. I am a single mother of 3 kids. We do not have a car therefore at 6pm I dragged all 3 of them by trolly to the Sprint store. I sat there with them for 4 hours to get my phone repaired even with the appt. At 10pm -its NOT cool for a single white mother to be dragging her 3 kids, 2, 6 and 10 out at night on the trolly during a school night. In August the same issue started happening and this time the phone kept dialing people while in a call. Then when the battery hit the half way mark -it instantly went to red - less than 2% battery life and shut off. Back to the Sprint store with all my kids. They gave me a new battery and sent me home. The issue was still there. It wasnt the battery. On January 6 I called Sprint again. I told them the series of problems and that I spend over a$100 plus tax for this phone as an UPGRADE during my 3 year renewal. The phone was a $499 phone without a contract and under 6 months old. I told them I wanted Sprint to swap out my phone for a new one. The phone was bad. The customer service advisor made complete notes, made an appt for me to have it switched (so he said) and sent me back to 2307 Fenton Pkwy Ste 101C, San Diego, CA 92108 ... for my appt @ 6:30. Yes, again. Back to the trolly with my tribe- by means of bus to transfer at SDSU and then to Fenton. The young male supervisor was about as rude as a person could be. He did not care if I had an appt or been there 3 times already. He said he could not help me unless I wanted to drop off my phone and pick it up tomorrow evening. This I could not do, I have 3 kids and the 10 year old picks them up for me after school by bus and I could not be without a phone. I was in tears telling them I had already spoken to SPrint Supervisor and the notes were in the acct. He didnt care nor look. Once again, I called Sprint and spoke to the supervisor. During the call, my phone went out of juice. I had to sit in Subway and wait for it to recharge. It was not out of juice. It only allowed 1/2 the battery to be used then turned off. While it was charging, the phone representative that I had spoken with earlier "called me back" at 9pm as promised. Literally crying with 2 kids sleeping on my lap, I told him what happened. He got his "supervisor" on the phone. The supervisor told me at this point the best way to render the issue was to use the Asurion insurance and that Sprint would pay my deductible of $100. I told him I wanted the same phone. He said I could definitely get the same phone. I asked how will I know for sure that Sprint will pay the deductible, because I do not have $100 to pay. HIS WORDS EXACTLY! YOU MUST TRUST ME!! I AM NOTING THE ACCOUNT. WE WILL PAY THE DEDUCTIBLE. I PROMISE. Well, one month later, I have had nothing but lies and deceipt with the insurance and customer service at Sprint. Asurion sent me some cheap Samsung Intercept. NOT THE SAME PHONE. THEY SAID IT WAS EXACTLY LIKE IT. I have been contacted them telling them I am refusing the phone and to send me a return label. I have the emails back and forth from "Brian" at CEO. I have letters threatening to charge me the $500. AND I HAVE BEEN TOLD BY SPRINT - THERE ARE NO SUCH NOTES IN THE ACCOUNT THAT SAY ANYTHING ABOUT A SUPERVISOR PROMISING TO PAY THE DEDUCTIBLE OR ANYTHING WHATSOEVER ABOUT THE WHOLE ISSUE - AT ALL!! I have a $400 bill now. My monthly bill is 69.00 plan. I am a full time student and I work full time with 3 kids. I cannot pay more than $69.00 a month which limits my landline use to 400 minutes. I have spent hours on the phone with Asurion ON HOLD. I should not have to go through all this when all I wanted is my phone to work. I pay my bill every month loyally. Today, your financial dept left me a threatening message to terminate my service if I didnt pay the past due fee of $400+ for fraudulant fees from Asurion and the deductible that Sprint promised to pay on a cheap $99.00 free Samsung phone that was fraudulantly decieptfully sent to me as "exactly" the same replacement for my Samsung Moment. Very nice! Thank you for helping me and running me around like an idiot with my family like this. I still have and I am still using the same broken Samsung Moment with no help from Sprint but I do have $400 more for asking for Sprint to be bound by their 1 year warranty on their phones. The cheap replacement $99 Intercept phone is on the floor of my lving room which I will gladly return when or if Asurion decides to send me a return mailing label. At this point, I think I will just shove allof it in the little return envelope used for the "broken" phone and send it back. I am not going to pay the $400 fee and when you turn me off for not paying it, I dont intend on paying any other fees. But my whole family and I will no longer be using SPrint, nor will any of the people I know or go to class with at SDSU, or work with, or anyone I find out that is on Sprint. This is very sad and frusterating. Thanks for the help! phone #619-200-9900. Deborah Powers

In just getting off the phone w some Richard guy, at a call center in New Mexico...keep in mind the Corp. Office is in Overland Park, KS., he was able to do NOTHING for us; they actually OWE our BUSINESS 2 mo. worth of credits...what I would like to know is, who is "pocketing" our money and where is it all going?....Well....hellz bellz....I say we all go to Verizon or some other carrier. I've always had good luck with Verizon and US Cellular!!...Get an attorney if ya have too; wouldn't be the first time this has happened! Strength in numbers!(no pun intended..LOL)

So Sad. I have been a Sprint customer for a few months short of 10 years. Not only that but I convinced dozens of people to switch to Sprint. I loved Sprint. Not always the best coverage but always great rates and discounts. Regretfully, I've been misled over the past 9 months which has resulted in my being stuck with $353.79 in over charges (accumulated over the months) and loss of $80 worth of discounts. Both - both were that I was assured would be resolved. While I trusted Sprint to make right as they promised, in the end, I am stuck paying for their errors. Worse part about it is that I've tried over and over to get it resolved. I've talked with some great Sprint service reps but none able to resolve my problem. I've talked with some really rude Sprint service reps who clearly could care less. Yesterday I talked with a guy in retentions who was very short and basically told me to go to a different carrier. So much for returning the loyalty and confidence. :) In the very remote case that someone at Sprint reads this and cares, here's my story: I had a great deal with sprint until last April. All bill March 2010 and prior have the same set of discounts. I had a legit 25% discount + $7 TEP discount + $8 customer loyalty discount. I also had a free Airave for home and one for work because I have very poor Sprint service at each location. I was very pleased with this arrangement. Then last April it all went haywire. How does one summarize what has amounted to over 100 contacts (if I count each phone call, each person in the chain talked to, each email sent, each email received...) Last April the credit for my Airaves dropped off so I called to ask that the credits be renewed. I talked with a very nice lady Jennifer McCoskey who told me she would have to renew my contract for another 2 years to do that but that she could give me an extra 10% discount if I would. I should have known it was too good to be true but I double and tripple checked with her to make sure my other discounts would remain and I'd get an extra 10% disocunt. Sure thing she said. So I said ok... (Support Ref KMM70816956I15977L0KM) Next bill, I did receive a 10% discount... but that was all I received. My other discounts disappeared. While I was promised the old discounts plus the extra 10%, it didn't happen. When I called back I was told, "Oops, that's not possible. That person should not have promised you that." I suggested they listen to my conversation (they always say they record them). I was told Jennifer noted the account adequately to confirm what I was saying was correct but that it wasn't possible. I asked to remove the 10% and unextend the contract and put me back to the way my account was. No problem, I was told. Credits issued for error and supposed corrections made to put the account back. Well in the proceeding months the problem was not corrected. Each bill would come incorrect and I would have to call in and re-explain, ask for credits and be promised a fix to the problem. Month after month. Over time I learned that the Sprint system would not allow them to put the account back to what it was - because the system wouldn't allow discounts today like it did in the past. So even though a Sprint Rep promised an increase in discount, the end result was a significant discount and was told "sorry, we can't fix it". Then last fall I got a call from a retentions supervisor, Danielle Mille (Danielle Miller, Account Services Specialist, Office: 914-407-7378, Fax: 913-523-1750, Danielle.Miller@sprint.com, Sprint | NEXTEL -Elmsford- N.Y.) who assured me she would fix the problem. She issued credits and said she'd call me after the next billing cycle to make sure that the problem was fixed. I was impressed that I had a direct person and her contact info - that's nearly impossible with Sprint (and from a customer standpoint, a HUGE frustration and problem). Next billing cycle, the problem was actually worse, but she did call me as she promised and apologized and said she figured out the problem and it would be fixed by the next billing cycle. (KMM78844899V71212L0KM) Danielle Miller was great. She took initiative. She followed up. She was personable. Only problem is that in spite of all this, she must have lost her job because after the first two interactions with her, I didn't hear back again. I left her over a dozen voice mails and emails hoping to follow-up. No response. In faith that she or someone who took her place would indeed fix the problem, I continued to keep my service and continued to pay the correct $102 amount on my monthly bill even though I was getting billed at $180. Assuming it would work out at some point. Well, that point never came. The credits never posted to clear the difference that has accumulated these past months. Danielle is not reachable. I've called back in many times to find someone else to help - all say that it's not possible to put the account back the way it was before Jennifer broke it by trying to add an extra discount last May. Too bad. Sprint created the problem, and I'm the one that has to pay for it. They can't even add back on the 25% discount I had without forcing me to re-up for a new 2 year contract. Last April signing up for another two years seemed like a no-brainer. Now it seems like I would have no brains if I did. I know it's tough for a big company like Sprint to take care of it's customers. I know their customer service folks are probably rated on the speed they get people off the phone and how cheaply they resolve the problems. I know the system prevents the reps from fixing my problem. But come on - no one has the ability to override system norms? So today, I had to decide - do what's fair and walk away and refuse to pay the $353.79 or pay it and stay with Sprint another month at a much higher cost - which is also unfair since it is the result of their own error. I decided it wasn't worth battling Sprint in collections. If they treat me like dirt as a customer, I doubt they'll treat me any better in collections. So I paid the money. I cancelled my Airave devices even thought that will mean I have lousy coverage at the two places I use my phone the most. I'll stick with it until I can do a little more research on the Simple Mobile $40 unlimited talk & test for my wife and $60 unlimited talk text data for me. Those prices include taxes and everything. They would get me back to just a few bucks where I used to be with Sprint. But I have to buy new phones and get used to a new cell phone provider... Or maybe someone at Sprint will actually read this and issue me a credit for the charges I trusted would be fixed and will add the credits back to my account to be at a minimum what it was before the extra 10% was offered - or maybe they'll actually honor their promise to add the 10% discount on top of my March 2010 and prior discounts. I doubt it, but maybe they will show they care and are willing to correct their mistakes. Sprint - if you want to, I'm sure you can find me by using the ticket numbers I included in this post. I'm not holding my breath, but I'll be happy to revise this post if I'm proven wrong. :)

i have sprint and they are cutting my service because of esscive roaming in which im paying for and when i call for help i'm getting the worst service in the world. Im a loyel customer and i really need my phone. also i dont think this is right when a person down the street from me has the same type of phone and hasent had this problem

My daughter is within 3 months of an upgrade and is on her second samsung seek. Instead of once again going through insurance once again...just paying 200.00 for a new phone and renew for 2 years right..wrong! They will not move her up for me to do it. We are arguing over 3 months! SOMETHING IS WRONG HERE..loose a customer or move up an upgrade date...I would move the date but again Sprint has so many people trapped they don't care. Customer service is rude and supervisors are worse. Good Luck ... Call Verizon before you go to sprint. They are at least pleasant!

In December 2010, I went to the Sprint store in Westminster, CO. I explained to them that I was looking for a wireless internet connection for my laptop and desktop. At that time, I explained that I needed unlimited service because although I don't know much about the internet; I do know how much I use it for business and personal. I was sold the Overdrive 'hot spot' for 108.44. My address at the time was in Broomfield, CO. I got my first bill and everything was fine. After that, it was downhill from there. I received my 2nd bill for almost $400.00. I called and CS said there was a mistake and they'd credit the extra charges and to just pay the regular bill. The next day, I received a call and was told, nope you don't have 4G connection in your area but as good faith we'll credit half the overages and that I should have been checking my usage on the Sprint.com website. I called CS and said, why would I check my usage when I was told I was getting unlimited. To keep my phone from being turned off, I paid 200.00 toward that bill. Not because I agreed with the charges but I need my phone. I then decided to move, I called to verify that I would have 4G (unlimited) coverage in the new place and I was told I would. I moved on Saturday February 5th. Got my computer system hooked up on February 6th and went to get on the internet. I had internet service for a bit but then my internet went down. I called and was told Sprint didn't have internet service with the 'hotspot' in that area. I said, then I don't need the service and I'll just cancel...I was then transferred to a gentleman who said I was in a 4G service area and because of everything that I'd gone through, he'd give me the service for 39.99 a month. I explained to him that I didn't want the discounted rate; I had a budget and knew what I could afford but that I did want was my 4G coverage for the 59.99 and all the overage fees waived. He said he couldn't waive the fees and that's why he was giving me the service at the reduced rate. I said fine, it will be months before I recoup the costs but it is what it is. My internet service worked fine for a couple days. On Tuesday of that week, I got online. While I was online, I called Sprint to make sure my bill was correct. It now says my account is past due and I have even more charges. I call Sprint again and was told that because I'm in an apartment the only 4G coverage I have would be if I went outside. I was shocked. Why would I need to be outside to get the coverage I was told was available to me in that area (Denver, CO). She said my only option would be to cancel my service, they'd waive the ETF and to take my device to Sprint and they'd reimburse me. I said fine...I want all my overages credited back, ETF fees waived and reimbursed on my device…if that's my only choice to get resolution. I took my device to my appointment at 11:00 on Saturday and they said they could only give me 20.00 because it was over the 30 days. I was told by Eric Bonontini that I could sell it on craigslist or ebay!! Why would I sell something to someone that doesn’t give you what you’re told you’d get…I don’t believe in taking advantage of people. I called Sprint and that's when I was told I couldn't speak with a CSR again, that I had to contact a supervisor--which is when I contact Damien. I've spoken with a number of people including but not limited to: Eric Bonontini, Damien (I can't remember his last name) and a few other people. I want a resolution, in addition to my ETF’s waived, I shouldn't have to pay for overages when I was told that my device was 4G unlimited to begin with and I shouldn’t have to take a reduced reimbursement for the device. I wasn't given what I asked for or told I'd get when I bought the device. I switched back to Sprint for my cell phone service in October and haven’t had any issues with my phone service. I knew when I purchased it that there would be areas that I wouldn't have phone service and that was fine. I wasn't lied to or deceived about what I was getting. I even asked the sales person to pull up the coverage map so I could check a few places to see how many of the places I go regularly, I wouldn’t have service. I found out and was fine with the information. However, with the Overdrive device, I've been lied to and deceived over and over. This is not the way people should be treated. I've never asked for more than I was told I’d get nor have I expected more than I was told I’d get. I’ve gone with internet service through another company and honestly, it’s been great. No overage charges and trust me, I check daily.

Me and my wife have been with sprint for 2 years now and we always upgrade our phones every year and renew our contract for 2 years we have the $129.00 family plan, which is $150.00 after taxes and fees being 1 of those fees a charge for $5.00 because we don't have automatic payment, yesterday we got a blackberry 9330 for my wife, nothing fancy or 4G just a regular smart phone, now they are charging us a $10.00 "add-on premier data" fee, so basically they are forcing us to pay extra for the same service that we had, and is punishment for upgrading our phone and renewing contract, that's on top of the $18.00 "upgrade fee" and $36.00 "activation fee", that's another $120.00 a year for being loyal customers to them, I called customer service and they rude telling me that if I don't like it I can break the contract and at the same time making fun of me by reminding me in a very sarcastic way all the money I will have to pay for canceling, very horrible business model, I will just way for my contract to expire and cancel everything.

I took my defective phone to a sprint store in houston and the reps told me i had an upgrade and my phone would be free..they lied, i got bill in for $200!! and now im "past 30 days" by 24 hrs and they wont let me switch phone..

I was going to tell you where you could stick you're company, but the truth of the matter is it wouldn't do any good. I have never in my life been done so wrong by a company.

My husband and I have had Sprint for over 7 years now. I called Customer Support because my phone was showing No Service. They asked for a pin#. We have no pin# they asked for elementary school I told them the elementay school and they told me I was wrong. I guess they know where we went to school at we dont'. They then told me they could look at the line and find out what was wrong but couldnt tell me how to fix it without these two things. I even spoke w/ the supervisor who told me she didnt have a manager. Guess she owns it. Then she preceeded to tell me if I dont like how they do things to cancel my account and hung up on me. I HATE SPRINT and will do everything in my power to convice my husband to use a differen service.

I have been with sprint for 4 yrs. I never had a problem they couldn't fix, billing wise. I have never had a problem with my phones. I have had my palm centro for 2ys and 6 months. And now I can not receive texts from any phone, no matter who the carrier is. It turns out my 1yr old got my phone and pressed some buttons. The screen was frozen on sinc mode. When you try to sinc it to your computer. So I called the customer service. They had no idea what was wrong. I was on the phone with them for 2 hrs and talked to 3 different people. They told me to turn off the phone and take the battery out. As if I hadn't tried that yet. It didn't work. So I took it to the sprint tech store. They were no help and would not even look at the phone. They told me to do soft restart. And didn't even tell me how. They recommended going on line to figure it out. They obviously couldn't be bothered to help me. So I looked online tried the soft restart and it didn't work. I went back. This time they glanced at the phone for 2 seconds. And told me to do a hard restart. This time they actually verbally said they did not have time to help me fix my phone. They once again told me to go online to figure out how to do the hard restart. It did not work so I went back. They said they would work on the phone. An hour and a half later. They told me they cleaned the phone and it was working fine. And that I should not have had to restart it in the first place. Now all the phone numbers, ring tones, call tones and everything had been wiped from my phone for no reason. They told me there was a sticker inside at the bottom of the battery. It had changed colors and indicated the phone got wet. And that it would be flagged for water damage. And if I ever took my phone back they would refuse fix it for any reason. They assured me that my phone was working fine besides that. A few days later I decided to text some one. I can send texts to any phone carrier but not receive texts. So I called the customer service. They had no idea what was wrong. I was on the phone with them for 3 hrs and talked to 5 different people. They kept transferring me from customer service to tech support. And kept telling me to turn the phone off and take the battery out. Then to turn it back on. As if I hadn't tried that yet. I went back to the tech store. They told me that my phone is old. And the soft ware is out dated. Not sure what that has to do with texts. And they told me I should just buy a new phone. And since my phone has been flagged water damage they will not fix it. So I activated my old phone LG Fusic which I never had problems with. After they activated my old phone they were very anxious for me to leave the store. And kept saying is there anything else I can help you with. The guy actually said ok I have other people to wait on. So I told him to chill out. I was going to wait in the lobby to make sure my texts were working. My boyfriend tried to send me a text on the fusic phone and it did not work. So the tech guy told me it was cause my phone was old and the soft ware was outdated. So I told him it didn't make sense that both phones had the same problem. He once again tried to pressure me into buying a new phone. Its been 2 and a half months and still can't receive texts. I finally have enough money to buy a new phone. But why should I if this problem could happen again. And ever since I changed to the fusic I can not use the internet on the phone. This sucks because I pay extra for unlimited texts and data. My boyfriend is on my plan as a second line. And he has never had problems with his LG rumor. Which he has had for 2 and a half yrs. I work part time on a military base and have a 1yr old. I need my phone. The only 2 phone providers that work on base are sprint and verizon. I really wanted to stay with sprint. Instead of trying to go with another company. Not sure if I qualify to get a verizon phone. But by now I'll try anything.