Sprint-Nextel Corporate Office & Headquarters

I have only been with Sprint for 6 months....what a MISTAKE. I have been through 3 defective phones (so far) and this last time I took my phone in, it came back WITHOUT my 16gb memory card and a different, dysfunctional battery... The store claimed to know nothing, so I replaced both out of my pocket. Customer service? Sprint doesn't know what that means. The corporate complaint department basically said I couldn't PROVE I had a 16gm memory card (even though I PURCHASED it from Sprint in the beginning!), and that I should have taken it out before bringing the phone back to the store. They offered me $75 IF I could come up with the receipts where I purchased a new memory card and battery. Well...let's just say I got SCREWED!! I ordered my iPhone yesterday, and I've already taken three (3) long-time customers of Sprint with me. ...as Sam Walton says, "There is only one boss. The customer. And they can fire everybody in the company from the chairman on down, simply by spending their money somewhere else.

sprint is the worse phone company in the world.. i was suppose to get my upgrade on 5/2/2011 according to all of the customer service reps that i spoke to ... when i called today just to make sure they tell me due to some ******* new program they have they have pushed my upgraded date back to 5/2/2012.. WTF.. how did 5 people tell me that i was getting a upgrade in 5/2/2011 then the supervisor tell me i cant get one till 5/2/2012.. it looks like the new program is not beninifting me!!! its hurting me!! the supervisor was very rude and not helpful... i need a new phone badlyand i was hoping to get one 5/2/2011 now i have to wait 5/2/2012... wow........ i been with sprint for 7 years and this is how they treat their permier customers...they suck please dont go with sprint

In the t-mobile and at&t merger the reason I believe they are merging is they compromised information in regards to client this is off the record. Assuming they did compromise information to a 3rd party and somehow they used that information to access and give out information without the permission of the person who sign the contract. Many t-mobile data as far as the old phone had no internet access and cheating individual and attaching the same info a month ago or two months, no updates on upgrades . This is a way to present your case and draw more at&t client to Sprint. I am sure if you change your planning and great customer service, you can get those customers. I recently got at&t due to apple phone but I was very reluctant in getting their services, but as not being a customer for 12 years, I thought the services had change. They are using the system to monopolizing the industry. This should be illegal. You should read the websites addressing their services individuals are not please with the merger. Reach out to AT&T customers , I am one who change.

Judging by all the previous posts I see I am not the only one who has had poor customer service. There is a department for every problem no one seems to know anything about anything and the entire situation is really rediculous! Why aren't people taught ALL necessary steps that are involved in helping the customers. It seems to me that the only thing they know how to do is transfer calls from one person to the next. I was actually on the phone with customer service for 2 hours one night and spoke to 7 different people before my issue was resolved. ONly to turn around the next day and have another issure arise that was completely the fault of an employee of Sprint which took 5 more people and 3 more hours of my life to resolve. I kept saying to myself....REALLY! It takes a village to raise a child and a whole city to resovle account issues with sprint. I honestly think that the entire company needs to be restructured so that the customers are taken care of in a timely manner and if not they should me more educated about what they are doing. This has been the worst experience I have ever had and as soon as I am able to get out of my contract w/ sprint I will be doing so and this will be the end of this relationship forever.

I have been a Sprint customer for nearly 12 years. Although my account shows only 3 but that is because I had made some changes and viola! All my years disappeared. Anyway, I upgraded to an HTC EVO in November of 2010. Shortly after, I started getting the dreaded "Black Screen". Google it and you will find that this is a big problem. I took it to a local dealer and they fixed it. The black screen returned. I took it in and they got me a new phone in February. The black screen has returned! What good is a phone that is constantly going black? I can't see who is calling in, I can't see to call out. It will miraculously fix it self sometimes and other times I have to slap the screen to make it listen to me! I talked to Sprint and told them I don't want this phone. I paid a lot of money to have a phone that doesn't work half the day. All I get is that I have a 75 dollar upgrade that they will gladly give me. Gee... that's a huge help when the phones I use cost 350! Usually I am very satisfied - after 12 years I guess I stayed for that long because I am satisfied. All I want is a new phone, equal or lessor value, and I will send you this piece of doo doo back. How did corporate get back to you? Did you write them?

I am now no longer a Sprint customer after seven years. My wife and I joined a family plan and was offered upgraded phones by the sprint store in East Lansing, Michigan. The guy we bought from (Kory) promised us we would have our rebates in time to pay for the first bill, he said we qualified for a 125.00 credit on our bill 61 days out from time of purchase and he would take care of that as well, we wouldn't have to worry about a thing. The phone my wife wanted was not in and to make up for it, he offered us a discount on the phone but only if we would pay cash for it, so we did. He lied about the rebates, we never got our 125.00 credit because he didn't tell us we had to go online and register for it. So, we took our phones back, got a refund and terminated the contract, which by the way I had to call and go through sprint customer service on the phone to do it, because Kory refused and he said he would send us a check in the mail for the 120.00 in cash we paid for the other phone and yes, we have it in writing, and now they are refusing to pay. Anybody thinking of going to sprint, run away as fast as you can and don't look back.

Worst customer service ever How can they even call them that they should be called a relay team! Cause all they do is hand u off to the next person and u get no where! Sorry my frustration is showing!!! I bought the epic 4g and it has been out dated since i bought it and was told that it was the best new thing out! And they fail to yet get me from android 2.1 to something better and fixes issues that the phone has and i bought the dam thing in September and its now the end of march i cant even use the gps cause it will not work right! When i bought it the sprint tech at the store said that i would always be up to date and thats what sold me besides all of the features!I would have never bought it had i knew it was already running on a non current android 2.1 instead of 2.2 or better which is full of flaws and i payed 400 dollars to buy not even close to the best! All that i want is for sprint to give me what i pay and payed for and that is a phone of equal or greater value and that is currently up to date and works properly!!!!!! Oh and better customer service that is on the same page! So i feel like i have no where else to go so i hope someone that works at sprint that's in an upper management see's this and i get the help that i 'm unable to get through customer service all they do is say they are sorry and do nothing to resolve this issue!All they need to do is what is right in this situation and replace what is something that is flawed and shows no sign of improving on it and swap it with a non flawed and properly working phone and i would be a happy and satisfied customer! Also i think your techs that are selling these phone to inform customers that they potentially could be buying what is the best phones that they may not receive important updates and so far are willing do nothing to right the situation ! Because i was very much misled about the epic! !Just please take back my epic and give something that works and is up to date and of equal value... Please someone call me from corporate please? My name is Ed McDaniel my # 608-698-2539

I have order to deploy to Afghanistan in a week called to cancel my phone and even offer to pay the cancellation fee.. then they tell me that i cant cancel my phone till 23 days for today i explain to them i want it cancel now.. and they wouldn't the cancellation fee is 160 plus another month charge of 85 dollars which mean i have to pay 245.00 that is such a rip off.. and bad customer service anything to make a dollar thats why company like this lose customers...

DEAR SPRINT, I'VE have been with sprint for 7 years, I'm very happy with my service, I have my mom, and sister on my line.....its sad to see that we been in 3rd place for a while....I love sprint....wouldn't have any other svc, I understand..Mr. Hesse is doin everything in his power to change sprint around....and he's been doin a dam good job since driving the ship.....BUT THERE'S MORE WORK TO BE DONE AND FAST...L.T.E IS OUR BEST OPTION.....!!!!......PEROID ! Or sprint is going to be bought out by some 1 else......GET BETTER PHONES......BETTER COMMERICALS...SHOW PEOPLE THAT SPRINT MEANS THE BIZZZZ !....VERIZON...ALREADY TALKING BOUT GOING AFTER THE SMALLER REGIONAL CARRIERS......in so many words...we. need to get on the ball......C. SOUTH, LEAP/ CRICKET, US CELL, IF WE DON'T GET EM THE BIG RED WILL... that's why the ceo of VERIZON SAID...........WE DON'T NEED SPRINT......BECAUSE THEY ALREADY GOT A PLAN, to go after the little guys........SPRINT..............IF THE 1ST PLAN DON'T WORK....GET URSELF ANOTHER PLAN.......... Thanks, marvin Memphis, tn

My name Is Thomas i have been having a lot of problem with sprint/ Nextel for a year now for the past year i gave your company over 25.000 dollars I been calling customer service for a month not and they keep on asking and asking for more and more money from me and I am not paying any more until this matter gets fixed like one customer wrote on here if I Was a new customer i would be treated a lot better than what I been treated like and It's not right I would like to speak to the highest up manger of the owner of this company and have questions and to get treated like they all ways say customer are all ways right no matter what Thomas Smith (516)770-0593

I called SPRINT concerning damage that occurred to my EVO. The EVO is an expensive device, but after I dropped it only once the whole face of the phone shattered. I even had a cover on the phone. I simply called SPRINT to see if they could help me out in any way. After talking with Joan, I decided that I wanted to speak to a supervisor. Even after I repeatedly asked Joan 5-6 times to speak with a supervisor, she failed to allow me to do so. I then called a second time and spoke with April. I explained everything to her and asked her if I would speak with a supervisor. I again had to ask her over and over to let me speak to a supervisor. Finally after pleading with her after about 10 minutes I was put on hold for about another 10 minutes and finally someone by the name of John spoke with me. He stated that he was a supervisor. He then transferred me to a person by the name of Chance in account services. I told him that I needed to speak to someone who could give me the corporate number. He transferred me to Amanda. I explained to Amanda how hard it was for me to get in touch with a supervisor. Also not one person seemed to know the corporate number. I also got information from the first representative and later was told that the information was not correct. I called in for one problem and the customer service was so poor that I was 3 times more stressed than I was when I first called in. This is not the way to treat customers. If this type of service continues, SPRINT will loose many customers.

worst service every. cant cancel without them giving you the run around, worst customer service ive ever experienced! do not give them your business.

I received a broken upgrade phone in December of 2010. I tried to return the Lg Optimus in December of 2010. I was within my 30 day return period. I ended having to pay 35 dollars for a restocking fee and 269 dollars for the HTC Evo shift. Sprint called and repeatedly harassed me about returning the Lg Optimus which I returned as soon as I received the HTC Evo shift. I thought the issue was resolved after I spoke with someone in sprint customer service. Little did I know sprint charged me an early termination fee of 295.95 dollars and they have the Lg Optimus phone.

Had I known that Sprint Corporate sets policies that are unreasonable, I would have never gotten Sprint Cell Service. I MADE IT ABUNDANTLY CLEAR TO THE SALES PERSON ON THE PHONE BEFORE EVEN BEING ASSIGNED A PHONE NUMBER THAT THE ACCOUNT HAD TO HAVE A DUE DATE OF THE 15TH OF EACH MONTH.( I dare you to pull the recordings, lets go!! do it!! I dare you) Well, needless to say, they set the due date at the 3rd of the month (how so convenient a set up to rip me off) so I was charged a late fee for paying my cell phone bill on the 15th. Spoke with Lead Rep yesterday, Joseph in Pueblo CO and he did reverse this charge. However, and this is another rip me off catch, Sprint who did not follow instructions to begin with is going to charge me a "pro-rate" for the day between the 3rd and the 15th...how nice of them for not following instructions to begin with right? The bigger issue here is about autopay policy. Now mind you my credit with AT&T was EXCELLENT, never paid a late fee, never paid a "non AutoPay account fee" in my life until I signed on with Sprint. They charge a $4.99 fee each month unless you pay your bill automatically....and claim its because of my credit, of which they were never given my SSN. How is that possible? Well I am reporting Sprint to the credit reporting agancies and see how this works out. I will be canceling my Sprint service when the contract is up, PERIOD!!! Comments are welcome!

Last summer I became a Sprint customer for the second time. I am now remembering why I left in the first place. I received my a Samsung Instinct and after the 30 day trial/grace period, I began having issues with the phone. I called tech support which was of little help with their "trouble shooting". The phone, on its own, began to work again. In October, I was relying on the gps, when the entire screen froze and I was made to figure out my way home from an area which I was unfamiliar. I went the the Sprint store on October 31,2010 and was told I would not be able to get a new type of phone because I had not reached my upgrade time. After continuing to have issues, I went back to the store on December 10,2010 with the same issue and more; unable to type on the screen.Again I was told I would not be able to upgrade without paying for a new phone in full. On today, March 16,2011, I called customer service on a co-workers phone because I am completely unable to use my phone to do anything. After the representative was unable to resolve the issue, I was redirected to tech support. Tech support agreed to transfer me to a manager after hearing my issues, but my call was dropped. Without having being asked for a call back number, the support team member could not contact me and I ended up having to call again, reexplain my situation to another teammember before being transfered to a floor manager by the name of Amy. Amy repeated numerous times that according to my account, I was unable to receive an upgrade and that there was nothing she could do further because of this. At no point did Amy offer any type of resolution to the problem which defeats the purpose of being in a position where your requires people skills and problem solving. In fact, after informing Amy that I was willing to pay for an upgraded phone at a discounted price,that was the only time in which Amy implied that that was an option. With Amy knowing that I had already been on the phone with representatives and in stores to resolve the issue, she then stated that she would transfer my call causing me to have to explain my situation, yet again, to another person who without managerial consent, may not have been willing or able to quote me a price.I asked Amy if she would at least to a three way connected call so she could explain the situation, but she would not. At this point I was extremely upset and insulted at how I had been treated by Sprints service members and still am. As much as people complain about big businesses, one would think that your company, among others, would try harder to set a higher standard and rid the stereotypes associated with big businesses. I can not express enough how disapointed I am with Sprint. To add insult to injury, I recently added a USB card to my plan that boosts the best and fastest 4G coverage. After installing the card and being told that my area is covered in 4G, I can not get any 4G coverage, the service is extremely slow and inefficient, and the only answers I have received in regard to the lack of coverage is that a cell tower is down. From the complaints I have read, Sprint is doing a very poor job of pleasing its customers. Apparently the company seems to forget that there are other phone companies out there with less problems and better service. For a few dollars more, I think I will take my chances with someone else.

THE SUPERVISORS SUCK!!!!!! They do not care if you switch to another provider! I got charged an extra $200 onn my bill. I was told that it would come off my bill and now i am being told that i have to pay for an early termination fee for a phone that i am using what sence does that make!! I do not like getting hung up on by a supervisor! I am going to check out other phone services today! People do not care at sprint to help you...I am amazed at how badly i am being treated and i have only been with sprint a few months! Tonya Haag 740 586 2474

I have read most of these post and have to say I to "HAD" a history with sprint and "IT'S THEIR WAY OF DOING BUSINESS WITHOUT USING GREASE" Next time you talk with a rep on the phone ask them where they are located, You will be surprised to find out that they are no where near the USA, but in fact some 3rd world country and get paid by commission and by saying no to request under a hang up time limit, thats why you hang ups when you call,6 to 10 minutes is their rule, Their true Corp. Office is in Overland Ks there you can get most issues resolve without hang up time limits. You have 15 days to return but they won't give you any info until 35 days into the agreement. Americas way of business

I've been a Sprint Premier customer for 11 years now. I bought a new home & the phones & mifi do not work in my new home. Sprint refuses to help me fix this problem. I went to a Sprint store & they said that Sprint would be able to send us a box so the mifi & cell phones would work, but when I called Sprint & sent emails to them, they refused to help me. Time for a new carrier!

I have to say - I have been a customer for over 10 years and it has been one issue after another. I blame myself for not changing, but I did not want to go through the hassle which I regret. if I could offer any advice to any potential Spring customers - Be Careful because as stated in previous messages stories chnage from on person to the next.

We have been Sprint customers about 7 years now. We are in business with a home based office, selling mobile homes in parks in Tucson, AZ. We do extensive online advertising and our Sierra Wireless card gets us online. We have a great plan, $69.00/mon with unlimited online access/data. EXCEPT - I keep getting disconnected - 6 times in the past 20 minutes - with error message 631. I have spent hours on the phone with Advanced Technical Support who keep correcting the same problems everytime. I also get an error message, #651. I know I can't get the same deal with any other cellular provider, but I will not spend another 2 to 3 hours again on the phone with Advanced Tech Support only to have the same thing happen within 24 hours of the problem being "fixed". It is not fixed! I will be writing a letter to Dan Hesse. All of it will not be of any value and so, I have to find another way to be able to reliably get online and stay online for the duration of whatever business matter I am doing. Someone at Sprint/Nextel should be able to solve this issue PERMANENTLY. Why hasn't it been done?