Sprint-Nextel Corporate Office & Headquarters

I have been with Sprint since 2000 and never really had issues until 2006. I took my phone into a Sprint store in Lees Summit, MO and an employee stole my mother's identity (the account was in her name), changed her personal account info, had several HTC touch phones shipped to a random location and Sprint had the nerve to tell us we couldn't cancel their service after it was proven their shady employee was guilty. Not only did he violate her personal information with Sprint, he tried to order phones and open accounts with Verizon and AT&T too. I closed accounts with them and went with AT&T which was even worse so I opened up another Sprint account in my name in 2009. I have had nothing but problems with my blackberry, my phone has had to be replaced 3 times after FIGHTING with them to have it replaced. I pay the insurance every month, pay my bill on time and all they do is create e-ticket after e-ticket forcing me to take off work and take my phone (which i use for work) to a store and leave it there for half a day. They randomly change my contract end date too. So far they have extended my contract 5 times without my permission. The customer service is shoddy and the customer care reps do not listen to actual issues. Very frustrating. I am looking for a better company with good customer care and good plans. Any suggestions?

I have never been more digusted with Sprint in my life how i was handled on the phone by customer service and in person! I have gone through "8" phones with this company in the last 8 months all they seem to be talking about is paying my bill...Well, my bill is paid and has been every month! They just don't seem to have any answers or do they even care about nme as a customer. This is nothing I have ever went through in my life. I went into a store the other day to only see that out of the 7 people working there, that 5 of them had iPhones from other companys, what does that tell you about their own people who work for them...they don't even trust the service or the network!! Just disgusted....

sprint sent a galaxy tab to my mom in Utah and it got lost with UPS !!! Almost a month and they wont cancel when i asked them today after them giving me the run around. Remember you only have one month to cancel !!! They are horrible and have reported them to FCC today. It has not arrived anywhere just disappeared in space. no package- im not paying

How long do u plan on raping us on my 4 g I pay for but still don't have ? Step it the Fuck up or kick back all the money u steal .

I've been with sprint for 5yrs I started on my moms account when she worked at the cal center when she left the company 3 yrs ago I went to my own account. When I first got sprint they were great however in the last 1 1/2 yrs they took a turn for the worst. I've had the same issue since june that nobody wants to fix. When it finaly got fixed nobody wanted to apoligize to me for an employee yelling and belittling me for 30 mins to the point I was in tears and snapped back right befor I hung up. Then they made promises they didn't keep it never went to escalations I never got a cal back as promised by the superviser 3 employees & a superviser promised to send it to escalations and failed to do so the superviser even said sheld call back to make sure it was done and someone spoke with me and she did not. I know when my mom worked there it was against policy to treat customers this way. The only reason why I didn't shut my phones of is I got 3 lines and cannt afford the 200 early disconnect fee.

If I ran my business the way that this company runs there I would be out of business... I know that times have changed but since when does the customer get treated with disrespect instead being treated withe respect, the customer is always right. I wish that an Executive from Sprint would call me personally so how could tell him how his employee's and Managers represent him and his company. If I could get out of my contract right now I would but seeing that you can't get anyone to listen or for that fact anyone that gives a damn about the customers problems or issues I may as well talk to the wall. We the customers keep the business in business but yet no one listens. Please, please someone from Corporate call me so I can tell you about the people that you hire within your company, maybe business would be better if you took the time to see what type of employees that you have.

I have been with Sprint for 7 years now. I have 5 lines and I have 1500 minutes/unlimited data plan. I am being charged an additional $10.00 for 3 phones because of the "additional" data that is being provide or that the phone supposedly uses.....wow....really??? I was on the phone with the tech department yesterday and I dropped over 5 calls with them and now I am being charge for premium data!?! You have lost another loyal customer. I loved your service but I refused to be nickeled and dimed to death. At least with AT&T and Verizon they are upfront about their charges!

Disgruntle sprint customers if you are like me, i'm furioius with sprint services.Lets join forces either sprint is going to waive the early termination fee or they are going to give us are moneys worth.Please contact me by email @prayingman101@aol.com, remember its strength in numbers!!!!!!!!!!! p.s sprint let us go for free................

I was okay with customer service for a long time although I had read comments where people weren't receiving satisfactory service. The way that I found this site was searching for a corporate telephone number as the folks on the customer rep side, including the floor supervisors have been crap. I ordered a new phone and requested it to be sent to my niece who lives in a different state. Sprint sent the phone to me although I explained to the rep what was going and she read the address back to me to confirm. However, when I called to find out what was going on I found out that the address that I gave was not indicated on my account. I was told the best thing for me to do was forward the phone to the right address. WTF! Why should I pay for it to be sent to the right address that I gave them from the start? I ended up spending about 30 minutes on the phone with them including talking to a supv to no avail. I mean absolutely nothing was accomplished outside of wasting my time. Today, I called again and the rep coughed into the phone so much, so loudly and so many times that our conversation had to be stopped each time. She said excuse me once. Other than that she just coughed. I've also had some issues with customer service at a repair store. Basically, the guys are rude and unprofessional. Either Sprint encourages an atmosphere of low morale or they condone poor customer service. When I wrote online about this Sprint wrote me back and said that I needed dates and names in order for them to follow up. I gave them dates and told them that I wanted to remain anonymous because this was the only repair store in my little town and I wasn't confident Sprint would protect my identity when addressing the issues. Furthermore, since this was a little town and these guys were the only employees in the store, why couldn't they identify them? In sum, I've had it with Sprint. I plan to cancel my contract and I'm done with them. On the flip side, everything happens for a reason and I'm certain that something good will come out of this experience in regard to my account and relationship with Sprint.

We have had Sprint cell phones for several years. Always had bills paid on time and very little problems with service. However, due to the difficulty in finding information on new plans and phones on their new site, and because all my family is with another carrier, it made more sense, both from a financial aspect, but mainly becase I could never find what I wanted on the site, we decided to go with another carrier. The problem was that our plan ended approx 24 days before billing cycle ended. We call and asked Sprint if there would be a problem before we made the switch. We were assured by two Sprint Rep. that there would be no problem with them prorating our final bill. What a laugh. Now we are still not able to get a correct final bill. They want a full months worth of pay for only 3 days of service. We keep getting a run around. Now we are being threatened with collection. Our bills have always been paid on time. IF YOU ARE THINKING ABOUT GOING TO SPRINT OR RESIGNING WITH SPRINT DON'T DO IT!!!!! They are nothing but a large run around. My next thing I am going to do when I submit this is go to Kansas Attorney Generals Office and checking with my attorney to see about suing SPRINT! Just because they are a large corporation, they can't get away with this.

On the phone I seem to be able to get things done, but at the Sprint store they treat you like crap. They are snotty and don't want to deal with you. After I voiced my concerns and after telling them I have been with them for ten years, she looked me in the eye and said "let me be honest with you, there is nothing we can do". I threatened to go elsewhere, then within 5 minutes, she came back with a different attitude. : ) I guess they do care if you leave....

My family has been with Sprint only a year; so far so good ... until two weeks ago. Sprint service started to get really poor in the Chicagoland area / Midway Airport localle ... for the last two weeks; missed calls, missed texts etc. etc. Called Sprint; they first said Cell Tower problems ... will be fixed in few days. Now; 2 weeks later, service only got worse; again called ... they DID NOT GET AROUND to Repair the Cell Tower issues ... it should be repaired ON OR BY JULY 28, 2011; that is Limited or NO CELL service for this entire are for near SIX WEEKS !!!!!!!! Very discouraged with SPRINT ... WE had ATT; even with their bad Reputation; we had service problems ... fixed in a day or two; NOT to ignore problem for SIX WEEKS is a DAMN INSULT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was a nextel customer forever and was always able to read texts on my account. When Sprint and Nextel merged I lost that privilege. Can you tell me why?

in the last month sprint has given my number out to a person 3 times and now denying it. This lady even told me that she got it from sprint and she has no knowledge of my password or answer yo my security question. Time for a lawyer and maybe a new phone service. Very disappointed with them

I've been on hold for 9 minutes, one more minute and they're out of here.

This is the email I sent the CEO's this morning after endless emails and phone calls and post on facebook. Hello The phone number in question is Number taken out for privacy which is a Cavalier phone number. I have been fighting with Virgin Mobile since October of 2010 To stop calling us. It all started when we needed to replace our phone that is all we needed to do. And You NONE english speaking customer service Reps pretty much REFUSED to assist us in a simple task of getting us a new phone. At that time we said we wanted to close the account and NEVER be contacted again a Customer Service rep said they would close the account and make sure we where placed on a don't call list. In March of this year which would be March 2011. We get a call stating we needed to add money to the account that was suppose to be closed back in October of 2010. Which at that time they said was not closed but they would close it and put us on the don't call list. After spending HOURS of time both on the phone and sending emails to the company which at that time the emails went unanswered when we where told on the confirmation letter that they would respond in 24 hours to this date we NEVER have gotten an email from them from the email we sent in March of this year. Last night AGAIN we are called and told we have to put money on a account that was SUPPOSE to be closed back in October of 2010. After speaking to a NON english speaking customer service and having to repeatedly tell her that I needed to speak to a supervisor and her NOT getting we don't have an account I sat on hold for a half hour waiting to speak to the supervisor with frustration I finally hung up. At about 7 pm est time I sent a letter to the company vis the company website. I got a confiration that I would be getting an answer within 24 hours. I have copied the confirmation letter to this email for You to see. I also went on to facebook and complained the vmsocialnetwork asked me to email them I did so and You will see that also copied into this email. I got a responed back from the vmsocial network saying they needed a account pin to close the account and get us on the don't call list. The problem being is the acount was suppose to be closed not once but twice. And we don't have a pin number. Also when we call and talk to someone in customer service they state that our home phone is a virigin mobile number. Which it is NOT it is a cavalier number. I do have a assurance wireless account but we would NOT be getting refill notices via email or phone as I don't pay for that. The VM account that is in question was suppose to be closed out in October of 2010 and it was NOT. I do want to keep the Assurance wireless phone number which is number removed for privacy. I demand that You cloae at the VM account that is removed for privacy and NOT call us again, about this account. I want a hard copy letter sent to me with an apology for harrasing us and NOT doing what You say You would do. Along with a confirmation that the account has been closed and we will NOT be contacted about the account again. You can send this information to my home address. Address removed for privacy Thank You Rachelle

I was shopping for cell phones and plans on the internet last night. While on the Sprint site a window popped up with an agent ready to help. She was very helpful but..after she helped me decide on a phone and plan I tried to select a password and user name for my account, nothing I put in was accepted. Finally we realized their site was having difficulties. One of my questions to the agent was I am not going to be charged for this until I'm accepted and she assured me I would not. A little later I tried to select a plan and phone again and it showed I was accpeted. Today I got a call saying they need a "little more information". They asked for the usual stuff and because I had a fraud alert at Equifax, they had to ask me security questions. One was what was the year of a car I had 10 years ago. 10 years ago? I told them I've had 3 cars since then (only buy used cars) and couldn't remember the year of that vehicle. Basically even though I passed the credit check, I failed the crazy security question. Mind you, they already had my pertinent information, cell phone, address, phone number, SS number, work number, etc. and still they told me I could not get a plan and phone now for 90 days. 90 days? I even asked if I could go to a Sprint store to get the phone and plan since I would be there in person and they could view the information they needed in person. The answer was no. What kind of business practice is this? I understan they want to be cautious these days but I was still denied doing this in person. That is the most ridiculous thing I've ever heard of. I sincerely hope this changes. They told me I failed 2 of the questions, I can't even remember what they all were. When I asked they would not tell me. So if I wait 90 days and they ask the same question, I'll be right back in the same boat. This is absolutely NUTS!

my phone was recently stolen and i have insurance on my phone so that if anything happens to it i could get it replaced .....i went to the store to day to report it stolen and there trying to say that i have to pay to get a new phone which is not right ...i strongly consider if sprint wants to continue to maintain customers that they go with whats said in the contract and stop making htings difficult on there customers .

I could write a book on how bad sprint-nextel service sucks but I will not spare the time or effort on your lacks of. I think the people are better off using the cup and string communication over your service. I'm so glad I got rid of your sorry service. Can you say T-Mobile baby..

I was having problems with my phone. They kept saying try this or try that. Nothing worked. Now it passed the 30 days. The phone now doesn't work and am out a phone. I wanted to change phones when I was having problems with this phone. You kept making me come back over five times in two months. You don't want to say anymore. Once my contract up we be leaving Sprint. We loyal customers for years. Hello Verizon or At&t!