Sprint-Nextel Corporate Office & Headquarters

I wasn't going to leave my name or a number for the last message, but I am interested in seeing if Sprint will actually do something about anything. Still Disgusted, disappointed and turn off by your company and it's employees Kelley 603-557-2688 Cell# If you can get through to it, my kids can't

Mr. Dan Hesse Chief Executive Officer Sprint Nextel Corporation 6 200 Sprint Parkway Overland Park, KS 66251 Dear CEO, I have been a sprint customer for the past 2 years after leaving 10 years of service from USCELLULAR. I recently went into the sprint store that I started my service with to get the touchscreen on my Evo shift to work (Sunday, Sept. 3rd, 2011 in Evergreen Park, IL). When I returned back home, I noticed my 2GB sdcard was not in my phone. I returned Wednesday(9.7.11) & spoke to the manager (Shawnetta). She and the technician that serviced my phone went in the back for no less than 5 minutes and said, " We did not find your card but we can replace it with an 8GB card. I felt that it was not a comparable reimbursement for the card of mine that THEY misplaced that had 2GB of important content on it. For my inconvenience, I had requested Shawnetta to compensate my loss by giving me an anti-glare screen protector($14.99), a rubber phone cover($19.99), and the formatted 8GB card and she said no. Since then I have going back and forth with customer service reps and the management review team. I spoke with Francisco who is either a customer service supervisor or from management review and he expressed to me that once management review looks over an issue that there is nothing else that can be done & to feel free to contact the Better Business Bureau or take legal action. I refuse to believe that there is nothing else Sprint can do for a loyal customer who just wants back the contents I entrusted a Sprint technician with. There is nothing worse than to invest in a company unwilling to compensate a customer for a mistake made my one of your technicians with something as valuable as my sdcard. Please help provide me with the level of customer service excellence that you would want and expect out of a phone carrier...Please Rodney 773.419.1440

I do not recommend anybody getting sprint! They have the worst customer service and they dont resolve any issues they just rather hang up on you cause everytime you call back you always get someone new and explain the problems over and over again. I have had a problem with my evo 4g for months now and the issue still is not fixed. They sent me a used phone that has the same problems that I had with my orginal one. I just recommend no body useing sprint. I thought T-mobile was bad but sprint has topped that off extremly. I am not getting in contact with the corperate office. I am not gonna spend hundreds of dollars a month to have a crappy none working phone.

I would like to finally speak with someone at Sprint that can help me. Everyone I speak with month after month have not been able to help me to reduce the cost of my cell phones. I had four phones and it was recommended that I remove two phones well this has cause my phone bill to increase. Each person I reach by phone will give a different answer and nothing works in fact the bill only incrases. Sprint should not try to milk one customer.

Sprints fight to maintain customer share in VA will be lost if they don't do right. I have been a customer since 2005 and renewed once during a service issue and was told it was the phone so I took the free phone deal. Come time to the end of the next agreement in Nov 2010 phone service and phone become problematic again, and what do you think happened? Yes I started getting offers for a free phone with a 2 year agreement attached. The service became so bad by Feb 2010 I started calling pretty regularly to be told there were equipment issues in our market and techs were working on them. March, April, May the equipment issues still existed during every report and at my end getting worse until the phone wouldn't hold a charge more then an hour due to searching for signal. Then sometime in June 2010 I made my normal report on system conditions and an update of repair time, and the customer service agent said my phone was now bad and offered me a $50. credit to go buy a new battery. What he didn't know I had been to Vegas the week before and the phone worked pretty normal and held a charge, imagine that. I gave up on Sprint after 5 1/2 years on June thirty now only to receive a final bill of over $195 for the last month. I'm no math professor, but the an equation should equal out meaning No Service=No Pay works on there side though. I paid Sprint for four months full price with the exception of one $38 credit and the offer to buy a battery. Update Sept 15th I get a call from a collection agency now over this balance. When I explain the dilemma to the person (like that was going to do any good) I get the response to contact Sprint and sort it out. Contacted Sprint and they have a note to tell the customer to contact the collection agency. Whatever! I stayed on the phone and spoke to 6 different people until I had to ask them for there corporate address to send them legal notice on the money they took from me for those four months and provided no service. Where does that leave me now. Sprint do what is right and you may feel better about yourself.

I'm sooo pissed with Sprint til it's pathetic! Got a LG Optimus and the phone is soo crappy til nobody in customer service acts like they don't want to help! Been to the Sprint store soo many times til the point I feel like burning the store down because the service and the on phone service is crappy! If your representives promise to send me an email containing a list of replacement phones and another rep said the exact same thing: HOW ABOUT HONOR YOUR WORD AND SATISFY YOUR CUSTOMER!!!! U lose more customers on a daily basis because U don't honor your ethics when it comes to customer service! I can't wait for my contract is up so I can switch over! This ridiculous!

Worst customer service EVER!!

As I write this, my husband is on hold with the 8th person at Sprint today. We call Sprint at least twice a week and spend at least 2 hours on he phone each time attempting to resolve an issue that has been on going for over 7 months. I don't even have words strong enough to describe how frustrated and disappointed we are with Sprint. I was a customer of Verizon for 10 years and had only one issue arise and when it did they graciously took care of it. My husband has been with Sprint equally long and when we combined our phones we chose to go with Sprint. We very much regret that decision. I have not EVER experience such horrific customer service and treatment from ANY other company of any kind in my life. We are not able to properly use our phones due to calls dropping constantly (we have dropped calls 4 times in this specific conversation today alone-and then they don't call you back so you have to call back and start all over again because "it is their policy to follow a certain chain" so even though we were sent to a supervisor when the call dropped I have to start over from the bottom ultimately getting nowhere!), roaming constantly, not receiving calls, not being able to be heard by the person on the other end, etc. We pay about $175 a month for this type of service and no one will help resolve he issue. We even had a person contact us named Stacy who said she was going to be the direct contact for us to resolve the issue and was so sorry we had been struggling to get help for the last 6 months (at that time) but she would work with us and be our direct contact and then make sure a proper credit is issued to us for the issues we have been dealing with for that extended period of time. Well, I guess Stacy doesn't work there any more because I had two phone calls with her in a 4 week period and never heard from her again despite my repeative attempts to reach her. Today I am told th

I would like to let you guys what a great technical support your company provides I spoke with an agent about issues with my htc eve he had listen to my concerns and use proper knowledge to quickly fix my issue with my Internet connection I'm pleased with this agent and his department the spanish department since I didn't have such good luck with the English department great company awesome customer service

April of 2011 I called Sprint to add an additional phone to my account, when I spoke with the representative I told her that the reason I needed to have a extra phone is so I can talk "pcs to pcs" and she assured me that I had PCS to PCS and night and weekends. When I got off the phone I had not thougth that my phone had these features pcs to pcs and nights and weekends. Now,September 2011 I received a bill of $320.14 and I have been with Sprint for 12 years and never had this issue before. It is very disapointing that I have to call Sprint 8 times, and a lee Ann from corporate was exceptionally rude. As a valued Sprint customer for 12 years I know how to monitor my calls. I have respected Sprint in the past when I have gone over my minutes and I paid it. I am upset and disappointed, I am not satified with the result that myself and the supervisor "Shaun" in the disconnection department decided to come up with, I am not happy with that because it is not my fault because it was suppose to be part of my plan.

As soon as I can I'm going to verison, you have good customer service but that's it! I want good phone signal! Shoudnt be able to sell where signal is not good! Dropped calls no signal! Paid ur co. A lot of money for a shitty signal service! Ur a sorry big co. Read so many bad reviews on ur co. I live in northeast ohio read ur reviews somtime! Would u pay for somthing that don't work right ,over an over! Contact me, and explain. Theo ( if u don't know how look in sprint acc.) If u get a signal!

I am finally at my wits end with the Sprint customer service. I have been a loyal customer for about 4 years now and I am seriously thinking about cancelling my service with you guys just because of your customer service. I am upset because I waited an HOUR to find out what I needed to do with a defective refurbished phone. I was replacing my EVO for the third time this year and I ended up getting a crappy new one. Tried to find out what I needed to do as far as returning the replacement and I kept getting the run around. I waited on the phone for 20 + minutes just to talk to a supervisor...... Got mad, hung the phone up and called again. This time around I didn't have to wait so long. I paid so much money for my EVO and yet I am unable to enjoy it because I keep getting defective phones. I hate calling customer service because I keep getting the run around. I even been on the phone with them one day for 3 hours! My phone died that day! I am pissed and extremely upset.I wish there was clause in my contract that after so many complaints then the customer should be let out of their contract. I either want my phone fixed for a change and given a good replacement or I want out of my contract. I am sorry to be so short but this is the last straw I am tolerating this kind of treatment.

I got a phone which is WAY beyond my ability to use. Sprint refuses to take it back because it is beyond 30 days. But we had a hurricane here and couldn't get a chance to send it back. Also, am disabled and do not get out much. Am at the mercy of a town bus which runs infrequently. But still Sprint says no...it is like a screw you to someone like me who has been a loyal customer for 10 years

I have not been with sprint that long but as of Saturday august 27th, 2011 I hate them. They have went into my mothers checking account and taken an unauthorized payment amount of $353.37. We had previously on august 14th made payment arrangements to make the past due amount of $167.00 on august 27th. Then while we were on our way to get the money from the bank we received a text message of thanking us for the payment of $353.37 made on august 26th. We immediately called customer service and after being put on hold 4 times the first person we spoke with told us if we wanted the finds reversed back into the account we should have called that day and made the request. We told her we did not authorize this payment for one and not find out it was done until the next day when we were going in to make the initial payment discussed on august 14th. Then after being hung up on and transferred to 3 other people they look in the system and tell me that some person named Kathy jones called in to make this payment but yet this person could not verify the pin number on the account. So I ask you if this person is not listed on the account and could not verify the pin number plus we have never heard of this person hoe was this payment even be allowed to be processed. And no one authorized sprint to take any money out of any account. This was done by phone and we never do any payments by phone. Now they are saying of course after being hung up on for a third time and transferred to the department of fraud on a Saturday sent to this department 3 times each time getting the message that the fraud Dept. Is closed still getting no assistance. Now I ask you why did customer service switch me 3 times to a dept. They already know is closed. Well after being hung up on again he'll and speaking to the 10th or 12th person I was told the funds would be put back in48 hours. On Monday august 29th my mother looks and sees that the amount did post. So she called sprint and 3rd person she spoke with acted as though they did not see the arrangements on putting the money back. Thn she got hung up on and I called from my phone and spoke a 4 people now of course this person told me she could not help me and sent me back to someone else. Now I am speaking to a 6th person and mind each new person I have to speak too I have to verify my information and pin. So you tell me if I have to do that for all the 20 people I spoke to trying to get this matter handled and you show in my system account that this info could not be verified how in the he'll did an unauthorized payment even get processed. I ha e been told give this 3 to 5 business days to get this money back. And 7 to 10 business days for my bank to accept the money back and allow me to use it. They say that like my bank may refuse the payment therefore saying that my bank may nit take it so they do not have to give me back this unauthorized payment. Bullshit. If I have to go to the news sprint network on this horrible experience and unprofessionalism of all his or her customer service people I will. This is bad business and at some point this company is going down the tubes. I will be making a formal complaint and be requesting the sprint presidents assistance in getting this matter handled for me in a timely nature before the news media gets wind of my experience and the money sprint took from me without authorization. We should have stayed with Verizon. This company is full s..t.. My money better be back in my account on Friday september 2nd, 2011 or the gloves will come off...

I have been with sprint for many years. I pay my phone bill every month. My complaint with sprint is their product and awful customer service. I was on the phone 2 hours today and no one would help me. Since 2010 I have had to replace my phone a total of 6 times due to power failure, phone disconnecting, and phone just shutting. Keep in mind when my phone is off it takes 3 days for them to send out a phone. They just dont care i cant wait to my contract is up. I pay 86 dollars monthly for a phone i can not utilize. They just hard reset phone it has the same problem all the time.

Two words Sprint sucks having the same problems most of you are having, been a long time customer, never had problems till the last year, Dropped calls is happening constantly, customer service is as poor as anything I have ever seen. These people know nothing as well as being on hold for 30 mins or longer. If I can get this contract over with, I am done with Sprint.

Sprint sucks balls now! Ive been with them four 7 years and now im suddenly having issues.. ive been through the exact same phone 4 times they keep sending me the SAME POS!!! and they all have the3 same problem and i was LIED to by customer service, multi device exchange and tech supprt about the same things saying ive had 4 now i can get a different one if my local store cant fix it.. i go into the local store and the stupid tech GABRIEL FROM KENNEWICK WASHINGTON WORKS AT THE STORE ON WEST CLEARWATER tells me even though i PAY FOR INNSURENCE my phone is out of warrenty so he cant help me WTF is that all about!!! Now i cant even use my 75$ off a pre owned phone which i was told i could by the multi device exchange people! as far as im concernd sprint sucks ass anymore and their service is shit! I lose service in my own house that ive lived in four 5 years!!!!!! and never used to have an issue! GOOD BYE SPRINT!

Well I came from ATT just to get the EVO 4 g biggest mistake of my life the reception is poor at times and 3g-4g its slow at times but Im paying for good service not service that works when it wants to example you-tube I use it a lot well not no more whit my pathetic EVO phone now its loads for ever and doesn't download all video I feel robed at times especially when I really want to see a video SPRINT you're a pathetic phone company and when iPhone 5 comes out whit ATT I will pay you're stupid cancellation fee and switch companies and I will pass the word about you're poor service and pathetic company :..... Christian 209 765 2133 o yeah and I don't get how you're insurance works you charge me every month whit it and when I need a new phone you charge me $100 ? That's why I got the insurance but again I just have to understand that I'm whit such a sad network .........Sprint sucks

Sprint is one of the WORST

Sprint is one of the WORST cell phone providers I have ever seen. I tried to get a replacement phone for my son on August 6, 2011, the Tech. Support rep transposed the last 2 numbers of his address so UPS would not release the phone to him and we live in 2 different states. This took 9 separate phone calls with 6 dropped calls. The 2nd phone was shipped out only to end up in a warehouse in Kentucky (per Sprint the wrong warehouse), this took 12 separate phone calls with 9 dropped calls. I was then given a ticket # so he could go to his local Sprint store and pick up a new phone, well he went there and they told him he had to go to a Corporate Sprint store 55 miles away in another state. I then had to call Sprint AGAIN to order yet another phone was disconnected 3 times during transfers to various departments, 2 dropped calls and a total of 1 hour 47 minutes to complete this transaction. I've never seen such incompetence in my adult life dealing with a company this large. Sprint was full of apologies, they're all full of something else! I can't wait until my contract is up so I flee as fast as I can! The phone is "supposed" to be sent overnight and my son should have it tomorrow evening by 8 p.m. Let's just see where this one ends up! SPRINT SUCKS!!!!!