Sprint-Nextel Corporate Office & Headquarters

I am paying my sprint bill on time every month but cannot get good service at my job.I work five days pre week.I have made several complains and have not got any improvement in my service.I spoke to Allen,Tech rep Kurt,account manager Elosie and account manager Juan.None of these people did any thing for me.It is not fair to be paying for some thing I am not getting.I am very unhappy with my service with Sprint and I want to cancel my account.I am very very unhappy with Sprint ,big mistake.

ok so now i called the ceo lines directly if any one wants to bring up these issues call 703 433 4401 they will take care of the problems. they listen and take actions again customer service suppose to be managers. sprint still sucks go verizon

TO: Sprint CEO Dan Hesse CC: Sprint VP Marketing, Sprint VP advertising FROM: William Goodrich 12625 Dover Drive Apple Valley, MN 55124 651-334-5212 SUBJECT: TV Commercials designed for sprint. A must read. Gentlemen, I have written several extremely clever TV commercials for Sprint that could be the most liked and watched of all commercials on TV. In addition, these commercials support a small business plan I have to add on to the existing plan the new Sprint is using today. Why did I go to this effort? Sprint has been my provider since day one when cell phones were the size of a small woman’s shoe box. I like sprint and especially now since CEO Hesse took over and put it back on track to a customer user friendly quality service provider. My nick name has been Sprint Willie for years because I’m a fast mover in a proper manner. Because of these two sprint events I have that are not at all related, I decided to write brilliant commercials for Sprint and submit my ideas, commercials, and business plan that could finally relate the two Sprints I have. Oh my, my work is very clever. They are better than my favorite to the point commercials on today that keep the attention and the likes of the viewer such as; Geico, Jared at Subway, the new Ford talker joker, the Progressive lady with her dry humor, Pepsi and several beer commercials. Much better. My back ground is married for 25 years to my High school Sweetheart raising four kids. I am an international pilot (captain) for American Airlines hired 25 years ago at the age of 25. I have had other business adventures as well. Flying only 12 days a month gave me time to put this nice project together. It’s my hidden talent I needed to tap into. Finally, I spent 22 years flying for the Air Guard experiencing the world and a war and now retired from that experience. My request is for Sprint to invite me to Overland Park and take a look at what I have developed. There is so much more to present. Naturally, I can fly myself down on my own from Minnesota (home) at your convenience. Gentlemen, this is good stuff I have and it will be painless for you to take a curious look at what I have for Sprint. Respectfully submitted, William Goodrich, (Sprint Willie)

My wife has been on the phone with sprint for over three hours tonight not counting two hours last night and numerous times before that and been in the store 3-4 times. She has been nothing but passed around. Each rep stating they could not help and would have someone else help. Ownly to get transferred again. We have actual phone bill to prove it. We decided at the end of Feb to purchase a cell phone for our daughter and it has been a nightmare since. She walked in the store stating we did not want extra big charges and wanted to stay in our budget. What we got a month later was an $800.00 phone bill. She called and one of the reps stated that we must have been out of the country???? It was our daughters phone and no we wouls not let her out of the country!!!! Our plan has been changed so many times each time being reassured by the csr it was taken of. Each it was not. Not to metion that we had continous problems with the Samsung Restore phone. From shutting itself on/off. To not receiving texts??? SO I what I ask why is it so hard to get a good csr to listen. We are so switching never to look back. Such poor customer service!!! Only to be passed off to someone else. Same script. We have spoken to at least ten different people tonight??? We know where Dan Hesse likes to spend money on commercials and not training to the csr!!!! Run as fast as you can because they will take you money but will not help you with a problem or to pass you to someone else!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If I could give Sprint 0 stars they defenetly deserve it . I been having phone problems and billing problems with Sprint for 3 months now. The phone I use to have Samsung moment was not charging for some reason and when I went to the store to get it fixed they were out of the parts.3 other stores didn't have the part and they said I have to wait 4 days before it get fixed. I talked to some manager on the phone and he said either 4 days or spend 50 dollars and buy a new battery. So I had to make a decision and I said u know what cancel my account I'm going with verizon. Even though they are kind of expensive they have the best customer service and u get what u are paying for. So now Sprint says I owe them 700 dollars and another charge going to be added for another 200 dollars even after the account been canceld. When I asked to speak to some one in corporate office I been denied for that information. So if Sprint corporate office is reading this I would appreciate a call back or my lawyer will be finding a way to get a hold of you but seems like customer service did say to go head and take Sprint to court I just might well do it. My number is 917 721 9537 I hope I will be hearing back from somebody soon. Verizon 5 stars (bravo) Sprint 0 stars (time to close the company down) If any one know a way to get a quick response from them please let me know thank you

Spoke with a joke named John Messall, suppose to be a director in their collections dept. My bill was never past due yet it continues to show past due. Something to do with a continued issue with their billing system. SPRINT SUCKS - Hope the TMOBILE ATT MERGER GOES THROUGH SO IT PUTS SPRINT IN ITS GRAVE I dont care about their system issues.... And the way the director spoke to me was not all that great either. Their foreign agents and him can suck it., cant wait for my contract to end.

It is amazing how many people don't take personal responsibility for their actions. And besides, this isn't a place to contact Sprint about their problems or issues. Use the phone number on here to call them directly! I love Sprint, by the way. Great service and great perks, just pay your bill!

I have been a Netxel/Spring customer for the last 10 years and have never had a good phone conversation with them. I have horrible reception at my house and have to stand outside to talk on the phone, and while that is very inconvienent I have delt with that for the last 5 years and so I have been looking to switch the 3 phones on my plan to another company that would get better reception in my area. I called into Sprint and was transfered 4 times before I was told that the supervisor would have to call me back, which she did about 2 hours later. She was very rude to me and told me that one of my phones still had 6 months left on the contract but since I had been with the company for so long that she would cut my early termination fee by 50% and that each month that I waited that it would reduce by $10. So when I called to cancel the one phone I was told that there was no such thing and that there were no notes on my account that said I would be recieving that discount- 4 HOURS OF PHONE TIME DOWN THE DRAIN!!! Im so disgusted! And to top it off I was told that I couldnt cancel my phone until the new billing- I had called on 18th and it couldnt be cancelled until the 12th of the next month! So Im paying a $70 early termination fee on top of paying for ANOTHER month of phone service on a phone that isnt even being used! I will be terminating the other two phones this weekend, never to return! (517)605-4974

Your service sucks..the customer service lies, when my contract needs..I am out the door.. I was a faithful customer but not any more...

I have been with Sprint since 1996. The customer service was absolutely horrible in those days. Sprint has gone thru major changes in the past few years and I must say, I will sign up for another 2 years. They have a survey that you can respond to after every call. This tells me alot about them caring for their customers! The technicians are knowledgable and very patient. Congratulations to Sprint for making great strides in customer service!!! The technicians on the local store here in SA off 1604/Blanco are awesome and helpful with making suggestions on how to save my battery life and android apps that assist me with organizing my work day. Great team and great company. Keep up the good work Sprint! Prices are great too! Cheaper packages than other cell phone companies that charge you for text, for email, for data, for everything and then some.

What kind of fraud can keep occurring? Answer is: sprint cellular dis-services! Why can't anyone answer truthfully in this company? Because they r taught to agree and apologize. We say to sprint stand up and be accountable. Words getting out but once u admit to your lies and covetous sprint will just claim bankruptcy and stick the customer. Way to go sprint u really stand behind your service....... Like a few miles behind. Once our contract ends so will our business. Rest assured though we will inform every friend and family member of your "service".

Believe me Don Hesse, if I could find a phone number to corporate, you'd be hearing from me...instead I found what I thought was your home phone and I'm not into pestering your family. You and every other corporation in America is failing us. You hire overseas people who can't speak English let alone understand what we are saying and here in the States, you have farmed out your offices to some franchisee who cares not about customer service, ONLY the cash he/she can pocket. SHAME on you and your lowering our American standards for decency, honesty and caring about your customer. I bought a $500 phone and have paid hell trying to get the franchisee to take good care of me since the Samsung phone is a piece of garbage. 5 weeks of this nonsense and you like all the others in our wonderful Country, sit in you fancy office hiding so you don't have to deal with our problems. Maybe giving just Americans jobs and having product made IN America is the answer because all of you are going to be just as broke as all of us if this continues. As for the junk phone Samsung shurked off on you and your customers, may THEY discover how great America is when WE RETAKE our manufacturing and they don't get purchases from us anymore. Thanks for giving away jobs to people off shore...that's the good old American way anymore...

Poor customer service!!! The representatives hung up on me three times and ignored me the entire time. Sprint has lost another valuable customer.

My husband and I have had the worst experiences from this company after the many years of being loyal to your company. In reporting of the services on the phone that is being received by your company. I spoke with several people on today in reference to the phone service being received as well as being hung up on 3 times by managers Greg (manager in resolution) and Holly, which is his manager of Greg. In speaking with holly I was told to go back to sprint store after going there 4 times in the last week and a half. called Holly back again because she stated that I would need to speak with her in reference to the phones on the acct.(though the phone was disconnected while speaking with her. Common courtesy would be that she would as well as greg return the call if the call was lost on there end. I am very frustrated with the service i have received from sprint. I do believe the service from the past for nextel was by far much better. Finally in calling back again to speak with the manager of holl I spoke with terri which was a much better person to speak with.

Mr. Dan Hesse Chief Executive Officer Sprint Nextel Corporation 6200 Sprint Parkway Overland Park, KS 66251 i have been with sprint for about a year now.. it is a constant battle to get reception, the phones are laggy, the internet is horrible(4G yea right), and for some reason i cant call in to get my bill paid so they shut my phone off.. just thought you would like to know the first and by far the best way to run a business is to "keep your costumers happy".. with your poor and i mean extremely poor excuse for a costumer support line, i am positive that not only your sales figures are dropping but sprint will be bought out by the soo much better AT&T or Verizon.. they may cost more but at least people will know when a family emergency is happening(my sister went to the hospital).. i will get my phone turned back on this week and then sprint will lose my business and the many people that come in to buy a phone from where i work, will be quickly directed to anyone other then sprint or its sister companies.. thank you for being the worst cellular network and the biggest pain in my a** for the last year.. i hope your business fails!

How many of you people was paid off to write these articles. Sprint in Florida is rated the worse for customer service and coverage. You pay cash for a phon and have it 6 days and you have to wait for a efund check. Bad News thats all Ihave to say, Bad bad news

I have been with sprint for two years!I must say they have the worst cs I've ever experienced in MY LIFE!!! So I call to see why my bill is so high and I get nothing!Nobody can explain to me why my bill is so high so I let them get cut off im tired of paying charges I cant see!Not to mention these new samsung phones are as defective as any phone can get first i had the moment and it was replaced 3x's in 3 months then they give me the intercept and it got replaced 2x's now i have the transform which is acting the same way as the moment and intercept im extremely upset with sprint!Then the cs has the nerve to thank me for being a valued customer haha YEAH RIGHT sprint treats you like crap!

THE WORST EXPERIENCE IN MY LIFE WITH SPRINT AS A PHONE SERVICE...! WORDS CAN'T DESCRIBE HERE OF THE WORST EXPERIENCE AND SERVICE THAT I HAVE ENCOUNTERED HERE WITH SPRINT. THEY HAVE BEEN GIVING ME THE RUN SINCE 15 MARCH 2011. I BOUGHT TWO PHONE THROUGH SPRINT; THE SERVICE WASN'T ANYTHING CLOSE TO AT ALL OF WHAT SPRINT CLAIMS OR BRAG ABOUT. I TOO THE PHONE BACK TO THE STORE...THEY CANCELLED THE SERVICE (ALLEGEDLY); NOT ONLY FAILED TO MAIL ME MY REFUND AS PROMISED (with 10 days); THEY SEND IT TO COLLECTIONS FOR NON-CANCELLATION OF SERVICE... THE WORST PART IS NOT HAVING GOTTEN THE REFUND BACK... THE WORST PART IS THAT NOW IT'S ON THE CREDIT BUREAU AND HAVE DAMANGED MY OUTSTANDING CREDIT RATING WHICH I'VE WORKED SOOO HARD TO MAINTAIN. I WOULD NEVER EVERY CONSIDER SPRINT EVER AGAIN; EVEN IF THERE WERE TO OFFER FREE PHONE... FREE CREDITS... I HAVE ABSOLUTELY, NO CONFIDENCE WHATSOEVER IN SPRINT. FOR THOSE OF YOU WHO FEEL OR THINK THAT YOU'RE GETTING A GREAT SERVICE / VALUE. I HIGHLY SUGGEST THAT YOU, GET A CHECK-UP FROM THE NECK UP. FURTHERMORE, I HAVE NOTHING WHATSOEVER TO SAY GOOD OR POSITIVE ABOUT SPRINT. GOODLUCK!

I have not used Sprint for at least seven years because I didn't appreciate their billing practices. My wife and I bout a house 2 years ago and had no issues with our credit. I recently tried to refinance a car because the lender sold the loan and was told by the bank that a collection agency has placed a negative mark on my credit for $147. I chased the debt down to Sprint (who I paid in full to protect my credit). The girl with the collection agency was hateful and said "maybe you need to just pay your bills"... I contacted sprint and they told me they didn't even know what the debt was for or why it was sent to collections. They said their records showed that the account was open for 4 years, was never paid on and had only accumulated $147 in debt. They clearly admitted that they have an issue with their billing system. I am pursuing this with the Attorney General's office in my state.

Gary Forsee Chairman and Chief Executive Officer Sprint-Nextel Corporate Office Headquarters 6200 Sprint Pkwy Overland Park, KS 66251 Dear Mr. Forsee, No more than a year ago I decided that it would be to my best interest to become a customer of the Sprint experience since the plans offered were more than capable suiting my needs regarding my business and personal life. Last Friday May 20, 2011, I encountered a problem with my phone, HTC Touch Pro 2, and tried to get it resolved in one of your offices located at 4025 Veterans Memorial Blvd., Metairie, LA., 70002 with no success. I had the pleasure of speaking with your store Assistant Manager Ms. Katherine Kraus to resolve this problem but unfortunately she was unwilling or unable to resolve my situation. My phone was replaced on Monday but the problem kept arising so I returned to the store for the fourth time to get my problem resolved. I have been to the same store six times now and each and every time I was given a different scenario on how they can fix the problem but without success. By this time I was given a new phone twice, changed the battery once and given replacement options with unsuitable phones for me. You can just imagine how furious I was by this point and the last time I was there the Assistant Manager and I exchanged some strong words and a sexist comment was made by your employee Ms. Katherine Kraus, Store Assistant Manager, and finally I decided to leave taking the unserviceable phone back. Soon after I stepped out of the store I called customer service and again no suitable option was given and now almost a week later I still have the same problem and no one has helped me. I would have hoped that by now I would be given the opportunity to get an early upgrade and get the phone of my liking but again that was not an option given. I was given a very limited option and I have found myself not wanting any help anymore but a formal written apology from Assistant Manager Ms. Katherine Kraus from the office at 4025 Veterans Memorial Blvd., Metairie, LA. 70002. I would like to let you know that I have never taken the time to write a complaint letter to anyone and that I am very disappointed in the level of professionalism, commitment and initiative that Sprint representatives have displayed. Yours truly, Dissatisfied Customer