Sprint-Nextel Corporate Office & Headquarters

I purchased a "New" Curve 9330 just over a month ago.About 5 days ago(8/19/11) my battery would be "dead" red lined. When I went to bed it was in stand bye and dead in the morning. I went to a sprint store (I pay $8 month insurance) The manager said its not the battery the phone has water damage (phone has never near water or near anything that would cause damage, I left w/my head between my lega. When got home I called my nephew who also has a 9330. I put his battery in my phone the battery has not done dead. He put my battery in his phone and went dead overnight. I looked at the box tha my phone was sent in by sprint,I noticed the SKU sticker(?) On the side. I peeled it off the SKU numbers ON the box (not a sticker) were different then the ones on the "sticker) Now I figure they sent me refurbish phone. I called sprint they said it was a new phone jut put in the wrong box, I asked the sprint guy if he had a bridge for sale, complete silence. He said theu would send me a return kit to return my phone and pay the $100 deductible. I told him to cancel the insurance coverage, he said he would connect me to another dept. Next step is the BBB.

Need help on next move with Sprint? tanekawhite@hotmail.com I've been with sprint 5 years. The other day I played around with an iPad, fell in love. Wanto see what Sprint offered. Called found out they had galaxy tab ,so I wanted to add second line to my current account to get one. Sales rep said I would have to pay a 150 deposit. I said forget it. But, later that day couldnt get the gadget out of my head. So, I emailed customer services about the deposit, I mean a girl can press her luck...... right ??? If they say I still had to pay I was thinking about bitting the bullet. They replied within the hour to tell me ,that the fee was waived. Everything is taken care of and I can get started today without a deposit!!! I call to get set-up and they tell me they can't honor what the rep said. I inform them I have a "paper trail", and they offer me a free smart phone for 2nd line. I was on hold too long as the rep went back and forth with manager. So, I hung up and just emailed them. They reply I received was sorry for the miscommucation (which its not because I have everything in writing) but, I need to pay despoit for second line. I feel this is soooooo wrong? Even though I luv my evo but I'm thinking about just going back to AT&T due to the fact they are not going to honor previous statement.

i have been with sprint for 8 years and have no complaints. but the only problem is my wife has pass away and ijust got a phone for her in june of this year. she pass july 3 2011 ,2 days after her birthday. the sprint store i got the phone from told me i would have to pay a $200.00 fine. i dont see why because it was for my wife and shes gone now.there's no reason for me to have 3 phone. could someone help get out of this contract without paying that fine. their should be a way since i lost my wife .

I have been a Sprint customer for almost ten years. The service is great, the plans are better and bundled, however, everytime I wish to upgrade my phone I am given the run around. For the last few years upgrading had been an easy task. I waited a year and then upgraded to a better phone to suit my needs. Well, now I am trying to upgrade and have been told by a Sprint representative that I can not be eligible for an upgrade until 22 months into my contract. Question, why would I want to buy a new phone with only two months remaining in that contract. OOOh , I know, Because you want me to sign another two year contract. Well here's my advise to Mr. Sprint, instead of giving $500 cell phone to NEW customers, why not take care of the valuable, hardworking and growing population of EXISTING sprint customers too!

I have been with sprint for over 20 years and I do not plan on changing carriers any time soon, but I do have an issues that seems to be bothering me about the current way Sprint forces people to lock into a 2 year contract with a new phone or any upgrade phone. Now days phone technology is changing rapidly. In fact so fast that consumers who purchase new phones can get stuck with old the technology that is so out dated on the day of purchase, therefor the phone may not produce what the customer expects form there purchase. Many of time stores who carry sprint phone are pushing technology that is obsolete in order to get that inventory sold and the consumer is stuck. Customers who are not technologically savvy need help in purchasing new or upgraded phones and should not end up paying the price of any purchased for any phone he or she is not satisfied with. When any contracts is issued for a new or upgraded phone. Change the way change a phone contract works to better satisfy your customers. We know not every one who purchases a new phone or upgrading plan will be satisfied. I suggest that the Sprint comes up with limited one time trade with limitations any time during the first 180 days of a new contract for any new phone or upgrade phone to a better satisfied the customer. Currently all phones require 2 year at the end of the 1st years a $75 credit to upgrade or at the end of 2 years a $150 credit is available to upgrade. Try allowing all phones requiring 2 year contracts to have 180 days tryout period and if not satisfied the phone may be traded in for one the customer may be satisfied with but this comes with limitations (no physically damaged will be allowed) and at the end of 2 years a $150 credit is available to upgrade as you currently do. Using this you can eliminate the $75 credit at one year and extend the life of the contract to its full term and give better satisfaction by having 180 your customers will feel like they have better control over there value. If this would be implemented I would give you a ( 5 Star ) Best rating

Complained to FCC. Spoke w/exec from Sprint three weeks later. As always, courteous and professional, my disputed charge was credited. I have no problems with the cell service however it has been my experience (as a customer of over 8 years) that their nickle n diming is company policy. My final request that they confirm in writing every communication between myself and them was denied. Why..there are probably liability issued involved. Maybe, maybe not however I just cannot trust them anymore. Bottom line, I'm looking for another cell phone provider.

I bought the LG Rumor Touch Phone from my local Sprint Store. I have had 4 handsets in 2 months because the phone is defective. They charged me for the phone 2 diffrent times. I have been a customer with Sprint for 12 years and no one will help me with my problem. I am overpaying for my service and I have a faulty phone. Way to go Sprint as far as customer service goes you have been weighed and found lacking! I am also sick of getting a person on the phone when I call who doesn't speak well as far as the English Language is concerned. Step it up Sprint!

For the U600 and the service from the "escalation manager, Brian." I bought this unit to supply internet access to my husband who is an over the road truck driver needing to have access for his job. Not only did the unit NOT work when he had full service on his phone, but did not work at all. Tech support in "Who knows where" gave instruction for the unit activation, but did not finish, I suppose. On the the 8th of this month, I spoke to a Sprint representative about this unit to cancel and return. "Not a problem" I was told, however today I am told "Sorry, you cannot return this." It is now my piece of junk that I am paying nearly $300.00 for. I believe I will contact the Corporation Commission and see how much I will get back. These units have a bad rating and I hope they quit trying to pawn them off on us. Sprint has been my provider for many years and we do not have cheap accounts. My monthly bill is close to $300.00 and it is always paid. Treat your good customers with some respect and honor, maybe we will stay. I am considering a change really soon.

i have been having the same issue since dec of 2010 ..... my phone will not ring or it sends people to my voice mail but never recieve my voice mail or it rings and rings.......the other problem i have been having is that i get delayed text messages by over 30 min. to 8 hrs......several drop calls ....... and why advertise about 4g but it seems only a few city's have it ...... i had had all this issues yet i continue to pay my bill every mo. can i pay sprint a partial payment and call it a payment in full? i only wish our government would do something about this .....this is bullshit !!!!!!!!!!!!!!!!!!!!!

When I signed up for Sprint I was with T-Mobil and honestly pretty happy with their service. I only went looking because my husband and I needed unlimited texting and we were trying to find a better price. When I called Sprint, I was told by their sales person that they offered 700 minutes and unlimited texting for only $69.99. This was a straight up lie! I asked this woman several times, "the unlimited texting is included in that price?" she said yes everytime. When I got my phones I called Sprint to confirm my plan. To my surprise I find that not only was unlimited texting NOT included in the price but she didn't even have me set up to text AT ALL. After hours on the phone I was given to a supervisor who then gave me a discounted price for texting. I was then credited $10 every month, this was supossed to be for the entire time I was with Sprint. But unfortunately they removed it after the first year. I am now on the phone with Sprint AGAIN for the second month in a row trying to get out of contract because they are claiming they can't give me a measly $10 credit every month! Hows that for customer service? They would rather loose a customer then give up $10 a month? I would like a call from Corporate PLEASE! I want OUT of my contract and as far away from SPRINT as possible. 267-847-9471

I have Had this issue for a little over 6months. I have called in to the customer service line many of time to correct my issue and have been to the service center to correct. Everyone is telling me something different. Take your phone to the service center, restart the phone, you have to power off at night to allow the phone to recharge and get the best services, it's the nextel network, it's the BlackBerry device, you need a new IP address. all these things i have tried, done, exchanged and still no working phone I can not receive my text messages without turning my phone off and then back on. If I continue to let it go it just gets worse. Soon I won't receive any calls then can't make calls. Everyone has a fast answer to get me off the phone but no one has fixed it. I was even told I need to change from nextel to sprint because even though it's the same company they are still with different networks. The customer service department transfers you around no less then three times and then either you get disconnected or they fast talk you and still know resolution. I have had Many of Problems with this phone starting from the very begining the track ball, frozen screen and now know working services. Is there going to be an End to this Madness. So tired of paying for service that doesn't work.

Too bad you dont have a star rating for pathetic! Your customer service department blows. I have spent well over 9 hours in a local sprint store in the past week trying (note I said TRYING) to get my phone fixed. It STILL doesn't work correctly and this is within 2 different phones! I called customer service to get a credit for my time spent trying to get it fixed, and my time spent in between four different visits in NOT being able to use my phone in the manner I pay a small monhly fortune for because it STILL doesn't work correctly. I was *offered* an embarassing low amount for MY personal time spent waiting to get it fixed. I make more than that per hour!!!!!!!!!! I can't even use the ring tones I have paid for because they no longer work on my phone. Yet I'm stuck paying for something that doesn't even work any longer! (they used to until spring *fixed* my phone!!!!!!!)After 10 years of being a loyal paying cusomter guess what Sprint? Verizon now gets MY business! You SUCK!!!!!!!!!!

This company coustomer service center sucks they promise to fix the phones @ the store & then they say we need to send it to you

Spint Sucks balls, assholes and hind titties. They are probably in bed with members of the US Government who don't care about people either. I have never had such poor service from any organization in my life. I would blow up the company and make sure it's executive team is used as human shield in any war we are currently fighting.

Here's a copy of a letter to the CEO I just sent: Why won’t any Sprint phones in this area display the correct time instead of two hours before and only occasionally display the correct time? Two friends here with Sprint service are experiencing the same problem that they noticed a few weeks ago. I spoke with your tech department and was instructed to take out the battery, after which the time corrected itself but later it went right back to being two hours slow. So I, 72 and partially disabled, went to the local Sprint store. As I explained the problem to the female clerk, the male tech on duty simply shouted across the room, “Oh, that’s been happening to some phones since the ‘outage’. They’re working on it and it should be fixed in a few days.” He turned away and began helping another customer. I have no idea, nor did he explain, about the “outage”. The clerk looked at me, shrugged, so I left. Today I called Sprint and spoke to Kim, (VJ518295), in Customer Care in Topeka, who was extremely patient and efficient. I told her I wanted someone in authority to know that Sprint phones in this area are ALL experiencing the time display problem. She kindly spoke to the advance tech department, explaining to me that they claim to be unaware of any problems and there is no reason why this should be happening. BUT IT IS HAPPENING. The advance tech suggested the phone be “hard reset” but the phone’s stored information would be lost. I would have to return to the Sprint store, pay $35, and they would restore it!!!! That’s right……to solve the problem, send me back to the same store whose tech was rude and ignorant of the problem and charge me for the privilege. I told Kim I would rather not. I then asked to speak with a supervisor to let Sprint know that you have a problem with the area phones’ time display and with the store. She put her supervisor on the phone who told me she would pass on the information. The solution she said was for me to pay for a temporary warranty contract, go to the store and have them “hard reset” the phone, restore the information and then cancel the warranty contract. I should be made to inconvenience myself, run all over town, and pay for a problem endemic to this area that you don’t know exists? The only reason I’m staying with Sprint (for now) is that I like the phone and Kim, in your customer care in Topeka, was trying so hard. So, Mr. Hesse, the buck stops with you, as well it should. Why are Sprint phones here all displaying incorrect time?

Been trying to solve a billing problem with Sprint for over four months. I wonder if Dan Hesse knows that the majority of his people know nothing about Sprint products or plans. Also another practice told by employees from their supervisors, if you spend more than 15 minutes on the line, get rid of the customer, either disconnect them or transfer them to another office. If you get someone who has some knowledge of Sprint plans and products they will disconnect you after 30 minutes and there is no way to find that person again. They can give you their name and location, but no phone numbers are aloud. I have been told by three people at different locations that we have been overcharged by several hundreds of dollars, and that we were ripped off and should never have been charged for these services. But after finally trying to get this resolved after being on the phone for two hours, guess what I get disconnected. Mr. Hesse I can't believe that you tell your supervisors to either hang up on customers after 15 minutes or transfer them to another department, so nothing ever is resolved. Also I can't believe you tell your sales staff to lie to new and old customers, and sell them plans that they don't need, and they tell accounting to add more charges to their bill so we can make more money off of them. I have been a customer for over 11 years and I never have been treated this way, I can't wait to cancel my services with Sprint, and I will never come back again.

Sprint's customer service is the pits! Which unfortunately, seems to be standard practice among service companies here in the States. I became a Sprint customer in February 2010 when I was living in Tamarac - great rates, the unlimited package is the best, and it helped that I was offered a discount for the life of the contract because I was misinformed and inconvenienced when I went to collect my phone - great! Less than 4 months after having the service I noticed I kept missing calls; the only way I knew was if the person left me a message. I called customer service and I was told that it might be a coverage issue - no coverage issue because I always had full coverage on the handset. "Maybe it's a handset problem" so we will send you a new phone (turns out it was a refurbished phone). I objected and they said it was in the contract that it would be a refurbished phone...hmmm... I accepted the refurb and had it activated, same issue. Missed calls, calling customer care and then I'm told that I would need to pay an early termination fee in order to get out of the contract. I spoke with several supervisors and managers and one told me that if I continued to have the problem within 30 days he would allow me to get out. I have since moved to Plantation and have been having the same problem and whenever I call customer service, same thing. I am entirely disgusted with Sprint and need to have a service where I can receive calls - that's the reason I have a phone in the first place! Once I missed 4 calls within 30 mins, all important calls when I had the phone right in front of me. I wish I could have someone address my concerns and allow me to go to a company which is happy to provide me with service and in return I'd be happy to pay for it!

Been with sprint for over a year now. My son had a problem with the battery on his Innuendo. They replaced it for free. Four month later he discovered several dead pixels. Took it to the sprint store and they looked at it then told me to call and file an insurance claim. Since the account is in my husband's name he had to make the call. Several people later and disconnected calls and a lot of explaining that we didn't damaged the phone and dropped since one of the people we talked to had red-flagged it. Very bad customer service both in store and on the phone. Took over an hour for someone to actually listen to us to finally get it replaced.

i had unlimited phone sevie for 8 years and it got cut off because they said i us it to much that why i got unlimited that ripp off

I was a Sprint customer 10 years ago left, went to T-Mobile then AT&T and came back to Sprint for the current 2011 simple plans and HTC-EVO. I don't have any problems with Sprint because I have no reason to call in. I can conduct most of my business online with little or no live interaction. The first 6 weeks were terrible but things are okay now. T-Mobile customer was definitely better than Sprint, but Sprint has come a long way. I remember being on hold for 53 minutes in 2002 now it’s down to maybe 5 minutes. I can go on about the wrongs Sprint has done but I believe they know this and are working on getting better.