Sprint-Nextel Corporate Office & Headquarters

This 4G has become a joke , and Sprint is now become less then customer friendly. I have been with them for over 10 years and about to cancel service with them. I am tired of paying for services that I don't receive. I think we all need to come together and hire a attorneys firm and sue them . It has to be something like breach of contract when they have do an agreement that is broken by them on a constant basis. I am only one person , but I know other hard working people being robbed by Sprint .

I HAVE HAD THE TOUCH PRO 2 FOR ABOUT 2 YRS NOW AND HAVE BEEN GIVEN 15 HAND SET EXCHANGES BECAUSE THE REFURBISHED REPLACEMENT PHONES HAVE MANY ISSUES, SOME MORE THEN I HAD PREVIOUSLY. I AM EXTREMELY UPSET BECAUSE IM NOT GIVEN A NEW PHONE/PHONE THAT WORKS LONG ENOUGH THAN A FEW WEEKS BEFORE IM WAITING ANOTHER 2 HOURS AT A STORE LOCATION TO GO THROUGH THE SAME PROCESS ALL OVER AGAIN. MY CONTRACT IS NOT UP UNTIL JULY OF NEXT YEAR AND I WAS TOLD IM NOT EVEN GETTING A CREDIT FOR THE TIME I WAS UNABLE TO USE MY DEVICE SO NOW IM EVEN MORE FURIOUS. I HAVE BEEN A CUSTOMER FOR 6 YRS NOW AND NEVER HAD AN ISSUE WITH PAYMENT YET CANT EVEN GET A DECENT PHONE TO WORK AND MAKE OR RECEIVE CALLS WITHOUT BEING EMBARRASSED BECAUSE I GET DISCONNECTED IN THE MIDDLE OF THE CALL AND HAVE TO CALL BACK. THESE ARE BUSINESS CALLS AT THAT. SO I WOULD LIKE TO SAY THAT THE SERVICE IS EXTREMELY POOR AND I WILL DEAL WITH IT SO I DONT HAVE TO GIVE YOU GUY 135 OUT OF MY POCKET AS AN ADDITION EXPENSE FOR GETTING A BETTER PHONE, WITH A BETTER COMPANY... HORRIBLE!!! 646-302-2751

Hey Everyone It is bad day on the phone with Sprint the all day. No one can help us with our phone and no one know what the hell to do about our phone on or know how to fix it. They customer services SUCK AND THEY PHONE SUCK. THEY SHOULD JUST NEED TO SHUT SPRINT DOWN THANK YOU

i was lied to by someone in sprint billing and was told i couldnt pay my $200 bill and that i had to disconect and pay $500 2yrs this has not been resolved and they dont take customers seriously.

I have been with Sprint for seven years and up to this point they have been great. Howeveer, in Feb this year we purchased a new data phone from them and found out after the fact that there is now an additional $10.00 per month charge for data phones. Had I been informed of that at the time of purchase I would not have bought that knind of phone. Charles

Went into a sprint store today and requested a new enternet card the guys behind the dest sat behind the computer and the technichen never looked at my internet card to see the damages he told me if i did not have insurance he would not look at the card. So much for Great custermer service. Its like pulling teeth having to deal with sprint!

Management should have the guts to make themselves available to the consumer. Some of your policies are not consumer friendly since your service is not all inclusive, yet your sales staff would lead the consumer to believe everything is wonderful. If management has the guts and wants to come out from behind the internet I will gladly speak to them. Many thanks Herb Priebe 708-258-94196

We have been a long time sprint customer I have been having problem with my sprint exlaim since the begaining of March 2011 I was receive 1to2 hour late text and receive incoming every now& then my right next to me and don't ring but later I will ring to let me know that I has a voice message that only if they leave one.Sometime making a caal I get error message saying fail try later they claim that fix my phone I took my phone in for three time and It work about a week if a week they order me a new phone I'm still having the same problem. This month they claim it was fix it start doing same thing.I feel I should get some my money of my bill since March of this year.I start watch my signal strenght it come in and it go out.

I have had nothing but problems every since I moved to Sprint. I have had my phone for 2 months! I have tried and tried calling in the Rep sends me to another dept normally escalations they will never let me speak to a manager and have been hung up on several times. I have a father thats terminally ill and need my phone but they do not care about nothing but the all mighty dollar. I am talking to everyone I know with Sprint service and getting them to change there service and like many others I am about to go to the news and newspapers in the DFW Texas area and let everyone know just how sprint treats there customers. Michael Edington 254-592-0645

I have never in my life dealt with a company a poor as Sprint. I heard they were an outstanding company with great customer satisfaction. WRONG!!! I ordered a sprint phone and within two weeks this phone was not working properly in my home. The phone works fine outside 3miles from my home. I have called sprint numerous times about this and they waited until my 30days expired and told me that I can not cancel early because I am outside of my 30day cancellation period. The technician told me that I cant and will not get any service over in my area because they have 5 towers over there and none of them are working properly. You would think since they cant provide quality service for me in my home they would cancel the contract at no charge but no this nasty rude individual called me and told me that they are not cancelling my account without the $250 fee. I am so angry and I really am going to spread the word about the poor quality of service this company is now providing.

We have seven lines and four mobile hotspots with Sprint--or should I say had. As I intend to cancel and will not be paying whatever early cancellation fees that Sprint charges...my credit be d*(*&^*&. There are so many instances of ridiculously poor customer service from Sprint that I cannot even remember them all. We switched from T-Mobile seven or eight years ago and what a mistake that was. Today was simply the last straw. Two of our phones end in the numbers 0200. This is apparently very, very confusing for Sprint since everytime we do anything with one phone it seems as though the other phone is impacted necessitating hours of hold time and generally when the issue cannot be fixed a trip to the Sprint store. Well this morning, we called to unsuspend one of the 0200 numbers. But instead Sprint turned off my phone (the other 0200 number). After three calls to customer service where I futilely tried to explain that the issue was not a problem with my phone but a problem with something in Sprint's system I finally made the drive to the Sprint store (the same store that last month assured me that I could purchase a new phone - since I need the cell phone - but still put in an insurance claim on my old phone. NOPE cannot do that since the phone number must be activated on the phone to put in the insurance claim and since the phone was damaged beyond any hope of using it the insurance claim went out the window and all I did was listen to the advice of the fantastic customer service folks a the store in Gurnee at Hunt Club and 132). I offer that so that it will be clear that I was indeed frustrated with Sprint before walking into that store today. So I go to the Gurnee store and the rep there asks me what is going on. I explain it to him. He opens the phone asks if it got wet. I say no the phone was working fine until all the sudden it got an error saying it did not recognize the cell phone acco

ive been with sprint for a few years now. latley i had nothing but trouble with my phone. they fixed it more than once and replaced it and wanted to keep replacing it with the same faulty phone like upgrading a good customers phone to one that is compatible or better would kill them. they know after a short time what phones are becuase of the complaints they should pull the phones and go with what works well. it was a long drawn out prosses and ended up getting a new phone mailed from mutiple device services. we as consumers should not be so inconvinienced when we pay a good sum to sprint every month.after it was done i went to set the phone up and the guy tried to tell me i was gonna have to pay $10 more per month when i already have a contract and an android phone.i also have heard that now u can not use the network we pay for to a laptop if we need to cause sprint wants more for that also.i think as a company sprint is losing sight with the fact that they have plenty of competition.we can go to metro pcs or boost and get the same or better service for much less. we could get an unlimited plan and tethering for less than the simply everything plan. it seems like insted of getting more customers by offering more for less they wanna squeez more out of the customers they do have. it seems like greed and it is not a good business practice. If sprint higher up's dont change something soon they will go under like singular did. i for one along with my girlfriend and my cousin are all looking to switch away from sprint when our contracts are up. i will not pay $10 more bringing my bill to $117 a month for a single line . there that offer the same for about 1/2 the price. I urge sprint corperation to take steps now to compete in the market and make things easier and better for us so we have some kind of incentive to stay with them. thanks Richard

Ok first I quote "Note: This is not to be used to contact Sprint-Nextel Corporate Offices nor is this site affiliated with them in any way." unquote. What this means is its a complete waste of time, since that message says sprint is not affiliated this is nothing more than a bunch of people telling each other what a trashy company Sprint is...Although this is definately true I'm just saying that this is a waste of time since Sprint Corporate has absolutely no HONOR, just GREED AND A SEVERE LACK OF COMPASSION FOR THE AMERICAN PEOPLE. I was in the American Military. It saddens me that I volunteered MY LIFE TO PROTECT THESE SCHEMING INDIVIDUALS THAT BLEED OUR ECONOMY. I have nothing but contempt for Sprint and hope to see it dragged down by it corporate throat and broken up and sold to those companies that still have some small sense of honor left in them.

Your service is way overpriced first of all, in order to provide a service of any kind one needs to make sure it works. I've had nothing but problems with you piss poor jerkoffs. I'm tired of paying for a data plan that never works. I'm done with Sprint and am not paying my balance. I feel I've overpaid as it is. And we will call it even. Since I'm filing bankruptcy good luck collecting anything from me. Get it together!!!! You suck and I pray you all burn in hell!!! So long fuckers!!!!

I have been with SPRINT since 2006 which I switched over from TMOBILE because I couldn't get reception in my house and I chose SPRINT because I liked a few of the new phones at the time in 2006. To the present day...I ordered a EVO 4G for my son for a Christmas gift in December 2010 and I got the phone and it was PERFECT! There was a $100 REBATE that needed to mailed in; at which time I mailed on December 29, 2010 and at which they received and processed on January 19, 2011. Since then I haven't received a REBATE check what so ever. I have called countless times and I have had TWO check(s) mailed to me since then. I still haven't received those TWO check(s) from February and April when they initially mailed the first check to me; and after my 10th call to them (Sprint Rebate Center) today on May 9, 2011, I finally got to speak to a SUPERVISOR (ANNA ID# 3179) who told me that I needed to wait TWO more days for my 30 days from when the SECOND check was mailed to me in April. Then she tells me, either I can wait it out or I can give her another MAILING ADDRESS which I don't have one. Then maybe at that address it would be received there. Now I have to wait TWO more days to call BACK in to have another check mailed to me again. I was also told because I live in Hawaii it takes a longer time for mail to get here. Then I told her lady I ordered stuff from China and it has gotten here faster than a (check) from sprint! So you tell me where the problem is at!!! I ordered from EBAY and still got my stuff fater than a check! I'm PISSED SO OFF......IT has been all most a total of five months to get a REBATE check from sprint! The customer service is HORRIBLE as heck! People who don't speak ENGLISH; that I had a hard time trying to understand and vice versa!!!! GEEEEEEEEZZZZZZZZZZ

Sprint service sucks dan hessy.

OK, Sprint had an opportunity to gain my business when the whole Apple IPhone tracking thing was unveiled. That night after talking to my wife we made the decision to dump AT&T because of this. I was willing to pay the early cancellation fee as well. After reviewing your website a chat box popped up inviting me to speak to a Customer Service person. I asked this gal if Sprint tracks people as well. This gal kept evading the question and was pressuring me to buy a phone. We decided to go with a competitor of yours, simply because of poor customer service. Others take note, if a rep can't answer a valid question, do you want to do business with this company....think not!

I added a new line and purchased a Galaxy Epic Phone through sprint two weeks ago. Four days After I purchase my new Epic Phone it dosent respond and is not working. I bought it at a Sprint Retail Store, in Tavares, Fl. I called and spoke to Jen from the Retail Sprint store and She told me I would have to buy a new phone and they would credit my account. That was $300.00 that I spent the saturday before and now they are telling me in order to walk out of there store I would have to spend another $300.00 or I could walk out with a refurbished phone which later If I needed to I could not trade in. Oh, but wait it gets better, What she could do so I wont get charged is give her my phone and two weeks later I could get the new one in the mail. So, I called the Sprint customer Service line they were nice but not helpful, The supervisors are a joke. After 3 hours on the phone and 4 dropped calls no one could help me. All I wanted was to walk in to the Tavares, Fl Sprint Store and walk out with a phone that same day at no charge. I have been a customer for over 6 years and this is just terrible service. Sprint Customer Service did tell me that if i had ordered through the web site or over the phone they would be able to better assist me but, because I bought it through the retail store. I have to go by thier rules. What the hell is wrong with this picture? I am going to cancel unfortunately not one of the so called supervisors even attempted to call the store and maybe work something out not even meet in the middle. It was simple The Sprint Store's way and that's It. Lesson learned dont buy phones through the stores go there check the phone out and buy it online or over the phone. This has been a horrible and long day.

I AM A RECENT SPRINT CUSTOMER AS OF AUGUST 2010. WEDNESDAY, APRIL 27TH, MY RUMOR TOUCH PHONE WOULD NOT COME ON. I CHARGED IT FOR HOURS AND IT STILL DID NOT COME ON. SO ON THURSDAY, I DROVE OVER TO A SPRINT CENTER IN LANHAM, MD. I LEFT THE PHONE FOR 2 HOURS AND I WAS TOLD TO CALL AFTERWARDS. I DID AND SPOKE WITH AUSTIN WHO INFORMED ME THAT MY PHONE COULD NOT BE REPAIRED AND THAT HE HAD ORDERED A PHONE FOR ME THAT WOULD BE IN ON MONDAY. MONDAY?!!!! TODAY IS THURSDAY. I AM A SINGLE WOMAN WHO TRAVELS AND TO TRAVEL WITHOUT A CELL? AUSTIN TOLD ME THAT HE DID NOT HAVE A PHONE FOR ME TO USE. I DRIVE A LUXURY CAR AND I AM GIVEN A LUXURY CAR WHEN MY CAR IS BEING REPAIRED. HOW WOULD YOU FEEL IF YOU HAD NO OTHER PHONE SERVICE AND YOU WERE TOLD YOU HAVE TO WAIT UNTIL MONDAY!!! I DO A LOT OF MY WORK WITH MY PHONE!! SO WHO IN CORPORATE CAN GO WITHOUT THEIR CELL FOR FOUR DAYS? THAT IS APPALLING!!! CORPORATE PLEASE CALL ME ON 301 420 4310.

when went to sprint nextel in december of 2007 i believe I had several charges on my phone that i didn't make. your customer service completely suck they accused me of buying ringtones or some spanish music and i dont even speak spanish i even told what i have purchased which is two games but they said there is no way that i couldn't have purchased these items cause it was my phone and my account. why in the the hell would i but ringtones when sprint provide them on the phones. and told that me that i could my income tax to pay off the bill. I don't know how many times i have been hanged up. You shouldn't call a customer a liar. I have never purchased anything on my bill exept for like games and music but i have not purchased anything that ringtones. and for one thing It was sprint'nextel at westroads mall at that time was working with in touch i believe the people that worked there was using people info and that where the started cause i been with sprint prior to that until i went into that store never once again i will not pay for charges cause i didn't even purchase them