Sprint-Nextel Corporate Office & Headquarters

If there was a 0 that is what I would rate them. I have 4 lines and I was planning on getting 2 more lines but since I have spoken to 5 different people at sprint I am ready to switch to Verizon. Reason: I have always been able to put all my purchases on my phone bill up until the 1st of October. Now they are ready to lose a loyal client to Verizon. My phone bill is paid 3 weeks before its do.I am willing to change companies because 1st they commited a breach of their contract by charging people like you and me $4.99 per month if I we don't allow sprint to remove their bill from our checking directly. I don't know about all of you clients but no one is going into my checking directly account without my permission.that is one reason they cannot charge me for cancelling my contract.all I wanted was to charge me a tablet to my phone bill and for that they are ready to loose all their clients. If there is anybody that feels the same as me we should all write a letter to their office and tell them we will not take their beaurocratic nonsense. Best regards and good luck A disappointed client.

We have been Sprint customers for 14 years, which has been way too long! Our family has a total of 5 phones on our plan costing over $200/mo. I bought a Blackberry in May and was required to pay an additional $10/mo. premium data fee (I'm guessing for 4G-pfft!). There are times when I don't get emails up until 5 days after they were sent! This morning at 8:35am I got a text from my husband who is traveling, he sent it at 9:15pm LAST NIGHT! He was only a time zone away, not on another continent! We've called "customer care" numerous times about poor service, billing errors etc...we get the same thing, someone reading a script. When will they figure out that all people want is to get what they are paying for?! Adios Sprint!

It really is a shame how Sprint's customer service has plummeted. Back in the Nextel days I bragged about how great they were and convinced as many people as I could to switch over to them. They were top-notch and they had this great thing called "push-to-talk". I'm in the entertainment industry and I could easily say that 70% of the people were using Nextel mainly for that reason alone. I also found that most of the time the "push-to-talk" would work when the cell phone was weak. I put Nextel in the same category as Apple Computers and I've been a huge Mac fan since 1985. Quality product and excellent service. When I heard that they were soon going to be Sprint/Nextel I felt like something great was about to fall apart and become one of those "Good old days" stories. The transition wasn't all that bad but they had a really bad web presence. That's a minor issue, as long as the phones and customer service remained intact I was a happy camper. I pretty much stuck with Motorola phones and was never disappointed. Then came Apple with their iPhone. I knew I just had to have one being the hardcore Apple fan. I was very disappointed to hear that the only carrier that would have the iPhone was AT&T. As much as I wanted the iPhone I could not let myself move over to AT&T so I waited to see what Sprint was going to do about answering the call for something equal to since I never thought anyone would be able to beat Apple's quality. They poured tons of money into ads pushing the Samsung Instinct as the iPhone killer. Blindly trusting Sprint I went and upgraded to the Instinct. What I should have done was trust my instincts and not buy into the hype they were pushing on their customers. The Instinct in my opinion was THE worse phone I had ever purchased. Samsung and Sprint just left us hanging with a phone that was no better than a basic "make calls", "text", and occasionally "Navigation". I ended up punishing myself for making such a huge mistake that I forced myself to keep the phone until I was due for an upgrade. Aug 12, 2011 I just happened to walk into a Sprint store and was told by the sales reps that the Samsung Epic 4g was the phone to get especially now because there was a huge price drop. (That should have raised a red flag) I went to some other stores that had the Epic and found a better price. Before making the purchase I went home to see how much or what kind of deal I could get from Sprint since I was a Premier Customer plus a corporate account. They wanted about $150 for my upgrade when everyone else was selling it for $49. So much for being a loyal customer. I went back to OfficeMax where I was able to get a good deal, they set up the phone and I was now live and online, or so I thought... Here it is, a brand new phone, nothing loaded on it except for what comes stock with it or as what most refer to as "bloatware". The first thing I noticed was the poor cell reception I was getting in my neighborhood which was 1-2 bars. I went online to check out the map coverage and it showed my town as very strong so I couldn't understand why I was only getting 1-2 bars. I knew it wasn't the phone because I have the Airave and when at home I get full bars. I leave the immediate area of my home and it goes back down to 1-2 bars. Next, I'm told by friends that they've been trying to call me yet the phone hasn't rung and voicemail would come late. I was able to receive text messages but when I would try to respond it would always fail. I've made numerous calls to Customer Service/Tech Support and always get the same response. They may as well just have you call an automated service center because it was always, "You will need to pull the battery out for a couple minutes and it will be okay", "You need to do a hard reset" and finally "You need to take it to a Sprint Service Center", yeah, sure, so they can give me a refurbished phone when I just purchased a new one. I don't think so! I purchased a brand new phone, I expect a brand new replacement. In roughly 2 weeks I have called Sprint so many times I'm pretty sure I've spoken to every person at the call centers. I've racked my brain and felt like slamming the phone against the wall because they always say "We care" when they don't have a clue as to how to fix or what is wrong with the phone. They are just reading out of a manual which is a real insult. I only ran into one person who sounded like he knew what he was talking about. Everyone else, nobody home, not a clue and it was the same response over and over. I really grew tired of it after exchanging my phone for the 3rd time. Each phone had common issues but each one also had a couple unique ones and I still could not get any answers. I had grown tired of constantly doing hard resets, battery pulling or running over to a Sprint Service Center and ventured out on my own and did my own research. Sprint was able to give me a phone that was about 30% stable. After a lot of research, experimenting and tweaking I was able to get my phone to about 70% stable. Sounds good but that is just not acceptable. At the very least any phone purchased should be at least 90% stable. Afterall, they're willing to take 100% of my money, I have the right to expect a fully working phone. Even to this day which is exactly 2 months from the day I upgraded to the Epic 4g I still have issue's with the phone. Battery draining quickly, (Yes, I know how to conserve battery and the tips and tricks), SD Card issues, (something Sprint knows about but does not have an answer on how to fix it), phone shutting off on its own or while on a call or just hanging up from a call, phone locking up etc. It just gets really old having to deal with all of these problems day after day. I have to reboot the phone at least twice a day and that's a good day. The SD Card issue is a pot luck thing. It's not that there is anything wrong with the SD Card because the phone does see the card, I use a file manager and its shows all the files on the card, how much space is used/unused but any file on the SD card will show up on the phone as a generic icon and says "loading..." underneath the icon and is unusable. The only fix for that is to constantly pulling the battery out and rebooting the phone until it finally works again. And no, it isn't the card because I had this problem with the other 2 phones.

What really upsets me with Sprint, Sprint stores and the store I purchased the phone from never once told me to just exchange it for the new and improved Epic 4G Touch which came out 2 weeks after I purchased the headache I am stuck with. I would have gladly paid for the Epic 4G Touch but they kept telling me that I just had a bad streak of lemons and was reassured that this 3rd phone would work fine. Well, they were all wrong and when I had asked Sprint to let me just upgrade to the Epic 4G Touch and I would pay the difference they said it could not be done. They tried to get me to switch over to the Nexus S or the HTC Evo 4G. Are you kidding me? You are asking me to settle for a product I feel is inferior to the phone I wanted originally? How dare they ask me to settle for something I didn't want. I already punished myself by sticking with the Instinct for over 2 years I was not going to settle for a phone I didn't want. What happened to Sprint's customer service? It makes very little sense that Sprint would treat customers in this manner especially with the way the economy is and has been. You would think good business sense would be to keep your customer's happy and they will reward you with their loyalty. What do we end up getting? Cut, cut, cut, cut and more cuts. Sprint's executives aren't even trying to hide the fact that they're making out like bandits while customer service drops. This actually made news headlines which I thought was very bold. The only reason I gave Samsung another shot at my purchase was because they make in my opinion the best TV's on the market. And, even though my last phone, the Samsung Instinct was a horrible product I thought I'd give them another shot especially with everyone telling me it was a great phone and reading the specs I felt it would be worth checking out. Samsung, you might want to stick to what you do best, make TV's because right now you're 0 for 2 as far as I'm concerned. Sprint, you should wake up and stop being so smug. It's your loyal customers that fatten your wallets. Continue with the lack of great customer support and soon you'll be holding your hands out asking for some spare change. For me, one simple adjustment would have been to offer me to upgrade to the Epic 4G Touch since my purchase of the older Epic 4G was about 2 weeks and obviously I would have paid a difference for the upgrade but to just flat out refuse to work with me on a satisfactory solution was nothing less than a slap in the face. Carriers do not make their fortunes on the phones but on the contract so why would it have been such an issue to offer an upgrade to a better version of the phone I originally purchased. This makes little sense to me as to why Sprint would act so nonchalant about the matter. After all the time, all the headaches and not even a credit on my bill. Just settle for the Nexus S, HTC Evo 4G or keep the Epic failure phone. Good going Sprint and Samsung. Now stop telling me how much you care about my needs when the reality of it is you do not care at all because you already have my money and you need to move on to the next person for which you will do the same. What ever happened to the days of quality customer service?

i have been with sprint a while now. i took up a family plan for my daughters, signing a contract for $150.00 a month but have not seen such a bill yet. the first bill filled with charges costing over 300.00 for first bill, paid! next month a charge for packages that cant be explained! now we owe 421.00 plus 175.00 and in less then three months! for any one reading this YOU CAN FIND ME AT SHERAHGREER@YAHOO.COM. TRYING TO GET A CLASS ACTION SUIT AGAINST SPRINT CAUSE BELIEVE IT OR NOT THIS IS THE SECOND TIME THIS HAS HAPPENED. ALREADY HAVE 100 PEOPLE SIGNED ON AND WILL EXPAND THROUHG FACEBOOK AND MY SPACE. I HAVE NO MONEY LEFT AND THESE PEOPLE HAS STOLE EVERYTHING THEN CUT OUR SERVICE AFTER RECIEVING A SHIT LOAD OF MONEY! AT&T IS COSTLY BUT I HEAR THEY DONT PLAY THESE GAME OR GAIN OUR MONEY WITH TRUMPED UP CHARGES!

I received a TEXT MSG from wirefly.com (a sprint carrier) informing me that I am eligible to UPGRADE my current phone. When I went to purchase said upgrade via the link provided in the text I was informed that I cannot upgrade at this time as I will in fact not be eligible to UPRADE for another YEAR...c'mon sprint what is going on??? I have always paid my bill and experienced GREAT customer service so what gives??? Why send me a msg stating I can upgrade only to tell me I in fact CANNOT for another year AFTER having entered ALL of my account and credit card information and THEN to receive an email stating you are REFUNDING any authorized charges for my purchase? So that means you HAVE MY MONEY for the UPGRADE but I have to NOW WAIT for a refund for a phone I am in fact ineligible to receive in the first place??? WTH! I hung in there with you guys but NOW I am considering a change in service because THIS experience is totally unacceptable!!! Why take away yearly upgrades? Especially from your BEST customers??? Whats the purpose?

I have been with Sprint for over 8 years. I have had problems with every phone i have received from Sprint. The last 3 months i have been on the phone 8 times and been in the store 5 times just to get a proper phone that works. I've been given the run around by their tech support, false information on more than one occasion, and been told they were going to ship my phone and failed to do so. Sprint lacks proper customer service and could give a shit about long paying customers. They take your money and rip you off. Go with Verizon or any other carried because you will get nothing but the run around and waste a lot of money and time doing it. Sprint your a piece of shit for service in every regard, I hope AT&T and Verizon bully you out of business. The world would be a better place.

Today I had a very positive experience with Sprint. They did their best to be polite, cordial, professional and efficient, and they were. In spite of my previous negative interactions with them, the interaction today was very pleasant. I really appreciate everything they did for me. God bless them.

You have lost loyal, years-long, customers over a less than $20.00 "reactivation" charge. It wasn't enough that you now have us as captured customers for the next two years, was it? We have added you to our 2013 calendar for cancellation. The "customer service" representatives and supervisor we spoke with today clinched this for us. We will continue to pay our bill on time, as usual, and we will now tell everyone of our friends and acquaintences who are considering Sprint as their cellphone carrier about our decision and your greedy attitude. Your service is just not that special.

To whom it may concern, I've been with you guys for almost 2 years now. You have been fairly easy to deal with, and I appreciate that. I've had to replace my blackberry tour 3x since I'm with you and it’s never been as painful and agitating as this one. Today I had a terribly aggravating experience and I was extremely unimpressed with you customer service. I called the 1-800 # because I was having major issues with my phone. Randomly it’s been turning off, mid conversation, mid email... Not just powering off, but resetting and taking about 7 minutes to turn back on. When you’re in middle of a business conference on your phone, it is not a pleasant occurrence to put it mildly. I was on the phone with them for about 45 minutes, they tried resetting my phone, but to no avail. They gave me reference # to go into the store with and get it fixed there. I called the store and they said they are open until 8. I walk into the store, and they tell me the tech department is closed due to high volume. I decided I’d just cancel my service. I have been having terrible reception in the places I frequent + major problems with my device so I will just switch services. The guy in the store tells me, he can’t assist me so I should call the 1800. So what do I do, I proceed to call the 1800 #. They tell me they will do whatever it takes to keep me as a sprint customer, which I really appreciated. I told them I need a new device ASAP not a tour, because I am going out of the country next week, I tried fixing it through tech support on the phone, tried going down to the store, but no one can help me. This is my only day to take care of this issue, I left work early to get this done and if you can’t help me , my only other option is to walk into a another service store and become a customer there. They said of course we can help you; I was transferred, without exaggerating to about 15 reps. Repeated what was going on with my phone, time and time again. Was on the line for over an hour. NO ONE could be of help. Next thing I know, I got cut off, I have no way of reaching the women I was on the phone with, she had my call back number, and didn't return my call. Extremely disappointed and unimpressed is an understatement. You guys left me with no option. Besides for customer service being really poor, the women tells me that she can’t help me out with canceling my plan. I was shocked, if you want to save me as a customer, you do what it takes, but don't take away my rights of cancellation. Every time I said, please transfer me to someone who can help me with my cancellation, the representative did not allow me that option. I was at a loss, so I walked into a Verizon wireless store. I got a Blackberry Bold 9900. I have a 30 day trial period, if you can get a Blackberry 9900 to me by the end of this week, before I leave town, you have the option of saving me as a customer. If not, you give me no other choice but to close my account and continue on with Verizon. I would love to continue working with you if you can cooperate. It’s a pity for you guys to leave me with such a bad taste in my mouth. Having a reputation as a company with unhelpful customer service is a real negative attribute. I would love to put this behind me and start a new if you can work this out. I apologize for coming across harshly but I’m extremely exasperated. Looking forward to hearing a positive response. Thank you

I don't even have phone servicw with Sprint and I recieved an E-Mail saying my replacement phone was on the way. When I called Sprint and even went to the store in which this order was processed. Although I had all the order information and made Sprint aware that somebody was trying to fraudly use my name to get an account, absolutly nothing was done. They said there was nothing they could tell me. In my opinion Sprint is no better than a two bit street corner hustler.

Customer service is very poor, with towers down in our area Sprint is requesting us to pay when we have not been able to use our phones for over 4 months. How can you expect someone to pay when you can't keep up your end of the contract? Yesterday, not being the first day, we were on the phone with sprint for over two hours, four different people and the final person, Brandon from Florida couldn't help us with out bill, questions in regards to our account nor was he willing to get someone to help us. Over four months ago, the towers in our area went down, we had no internet on our phone, no cell phone usage and no data. We were in a bad position with Sprint not providing us service nor a discount on our bill. Four months later we have the same issues in the San Bernardino county area. Sprint refuses to help us, negotiate with us or even credit our account. Disappointed with them in the fact that Sprint was a great company 5-6 years ago but customer service sucks as well as no one wants to transfer you for help. Sorry to say but we may go somewhere else for service if this isn't fixed...and so will our friends and family!!!

Extremely bad customer service by customer representatives, supervisors and managers. No one seems to know anything and your transferred from one person to the next and everytime you have to explain your issue all over again. I've had an issue regarding fees since July 2011 and it is now almost October and nothing has been resolved. Instead I'm getting charged late fees on fees that Sprint placed on my account and were supposed to be waived. I have been a customer since March 2011 and regret being a Sprint customer.

i have been a sprint customer for 3 yrs and i am so pissed off i have a 700 bill thats not right i have been a month late then and trying to cathc up then i get this bill saying im 3 months late that is bull shit if i was 3 months late u guys would of shut it of the first month soo no im boing to cricket because there cheaper and dont give u alot of bulls and charge u for everything

I had loved my Nextel Service, but when Sprint merged with Nextel I have had nothing but problems over the past few years. The latest problem being that I use to have free text messaging included as a free add on to my plan because I was originally a Nextel Partners customer. Sprint has removed that feature and now demands that i pay an additional $20 per month for unlimited text messaging, which really sucks and is unfair. My nice 800 minute plus 600 free bonus anytime minutes for $32.99 plan now costs me 62.99 because of the new charges for text messaging and my $10.00 data add on. I feel they should not be able to change your plan and force you to pay for things that use to be included. Unfortunately there are no laws that I know of to protect us customers from such actions and all the new cell phone plans are equally or more expensive. Hence, they bully us to go to a newer plan by adding additional charges. I wish I never would have switched to Nextel from AT&T AT&T always had great customer service, but at the time Nextel was the only one with push to talk walkie talkie. Hindsight is 20/20 I guess. Sprint won't do anything to help fix my issues I am a number to them not a person. If I could afford to go to AT&T I would, but unfortunately its not within my budget for the minutes I need. If you can avoid Nextel/Sprint I advise you to avoid them. I wish I had.

Sprint is holding my photos hostage, & now telling me that I have to pay $15 a month for some data BS to get my photos. I'm sorry I ever used my cell phone as a camera (found out that, unlike EVERYONE I KNOW, I can't email my photos from my phone), & I'm ESPECIALLY SORRY THAT I RENEWED WITH SPRINT. This is only one of my complaints. I think I got good customer service only ONCE in my 2 years with Sprint, & that's only because they wanted me to renew. Rates are also a ripoff. Wish I'd gone with CREDO. Everyone I know has a better cell phone plan than I do, but none of them has SPRINT.

Former customer, the only way for me to get my service fixed was to buy a new phone, upgrade my plan and sign a new two year contract. Most of the time when my phone was new I could not get signal in my front yard about 7 miles from corporate hq; did not re-up and have not regretted my decision. I have not had an active Sprint account for over 3 years now. Today I received all the new account information for some poor soul, Sprint saying it was me. I have their home phone number, account number and all three cell numbers of their new Rumor LG phones, Shared Data Plan 3000, Service Agreement start date 9/19/11 and $200.00 early termination on each phone as a separate contract (wow that is $600.00 early termination), all for only $189.99 per month, plus all the fees. In this day and age of protecting privacy you would think Sprint might try a little harder. Hey Dan... what do you say? I am returning all the information to you and I did leave them a voice mail on the prime cell number and their home phone.

I have an htc evo and i dont see anything popular about this phone and i think it is junk cause this is ruining my buisness and we got these phone in february 2011 and i have big problems with my signals and calls dropping so i would say this service is the worst service i have seen and i would not reccommend this phone service and this phone and they also sent me refurbished phones and i went to the coroporate office and i paid for a new phone and i went to 4 different stores and nobody helped me and sprint is the worst service and worst customer service and i will never recommend this service to anyone and i always ask for help but nobody helps me so i dont like this service

You're fools if you have sprint nextel

The worst customer service I have ever encountered in my life. Sprint is unwilling to help, fix or solve any problem of any kind. I have been a customer of sprint for 8 years, always had acceptable service until about 6 months ago I was having an unacceptable amount of dropped call, no service and roaming (not to mention I was being charged for roaming and roaming text when I have never been before) I was told that they were having an issue with a tower that was 1.5 miles from my home and they were unsure of when it would be fixed, in the meantime they fluctuated my bill to stop the roaming charges which didn't and caused my bill to jump even more..Roaming charges came to over $300 and with them messing with my plan changed everything and double charged me for each phone plus double charged me for the pro-rated amount for each phone, my bill jumped up to $715 in 1 month..they told me to have the phone checked by a sprint dealer, I went to one, he told me to replace the phone, sprint refused his recommendation b/c he wasn't and authorized dealer, I emailed them a picture of their sign that indeed said they were, Sprint sent me 45 mins from my home to an "authorized" dealer, when I arrived there was no sprint store, I drove around for an hour, finally stopped in at Verizon and they said they moved across town, I drove there and they were closed. Sprint still tells me they have not moved..and they want to charge me a $100 deductible to replace the phone after paying $7 a month for insurance that covers nothing..I can get a new droid phone with them for $99 with my upgrade in Nov but they refuse to move the upgrade date to Sept 20th..I still have issues with no service, roaming & dropped calls, they said they will put a ticket in..I have been escalated, bounced for 2 hours to different departments, one that didn't even have anything to do with my issues and I get the "I don't know why they sent you to me" speech, I have been shrugged off & treated like I was trying to pull one over on them,I have had supervisors and managers call me to tell me they can't do anything, I even had a Representative tell me to go to Verizon. My children needed a ride home they had tried to call me for 2 hours and could't get through, I was a half mile from my house at a friends that I had been talking to on the phone and the calls dropped 4-5 times which aggravated me and I drove to her house instead...i get every excuse in the book (SCRIPT) my favorite is "well, we can't guarantee your service, you don't have very good service in that area" when in fact I am 1 step below their best service..how does that even count for when I am driving in all different areas with the same result? I work Per Diem and my pay depends on my phone, if they can't get through to me they go to the next person and I don't get paid, but I make sure my bill of $150 a month is paid every time for a service I have not received in a long time, in which I have been more than patient with. I am no longer being nice, this is crazy is the extra few days and the $99 worth my kids sitting waiting for a ride for 2 hours b/c my phone carrier will not provide the service I am promised and pay for? is the extra days that sprint wants me to wait to upgrade my phone worth $2-300 to feed my kids or how about this.. "TO Pay My Sprint Bill?" its not like I asked them to give the phones to me free of charge or to not restart my 2 year contract with them..I am only asked to move up the upgrade date so I can have new phone that are up to par. I am disgusted, disappointed and down right turned off by your company & it's employees