Sprint-Nextel Corporate Office & Headquarters

JUST FILE AN ATTORNEY GENERAL COMPLAINT LIKE I AM DOING TODAY!!! FOUL BUSINESS PRACTICES, THEFT BY DECEPTION, FRAUD, ETC,,,. When a representative lied to me about the FCC charging a mandatory $10 fee for every customer with a data plan, I called back and the supervisor laughed because he couldn't believe the rep told me that and lied. Then, he proceeded to tell me the real reason is because Sprint wants to recover some of their out of pocket expense for the high volume of data usage. HOW PATHETIC their business practices are!!!

I have been a Sprint Customer for about 12 years or more. I had never had a problem or issue with customer service or my cell phone until now. It all started when I was eligible for an up-grade. I decided to go all out and get an Iphone4s. I was so excited and on October 18th it was delivered. I immediately activated it and the problems began that evening. I had no internet or voice mail service. They conducted numerous troubleshooting sessions, all to no avail. I had one representative tell me that I needed to purchase a separate VPN wireless card if I wanted internet service--which was totally false information. So, after four hours of being on the phone with them going back and forth, I figured it would be an issue that would be easily rectified at a later time. Boy, was I ever WRONG! I spent the next several days on the phone with different representatives, probably for a total of about 12-13 hours (yes, that was stupid on my part--I should have given up earlier). One representative told me to go to a local sprint store to have the phone fixed. By the way, did you know that if you purchase an Apple Care plan that no one from a local Sprint Repair Center can touch your phone? Well, neither do Sprint representatives when they refer you to them. After getting the complete run around for several days, I decided enough was enough. The proverbial straw was when I was in the parking lot of the Sprint Repair Center and was talking to a so-called "Manager". She advised me that she would connect me to the order department so I could get a replacement phone. The lady from the "order" department was extremely rude and told me that she could not help me because I had to have called from a landline so they could trouble shoot my phone (again for like the 15th time). I explained to her that if she looked at the notes, everything that could have been done had already been done. She stated, "Well the Manager told me that I was on a landline and she could not help me." I was incredulous by this time, and told her that I was in a freaking sprint repair center parking lot--how could I be on a landline. As soon as I got home that afternoon, I called Sprint from a LANDLINE and cancelled my service. I spoke with Tanya who gave me a confirmation number and assured me there would be nothing on my account and that they would credit me $23.33 for the lost internet service and voice mail service for the week. She also instructed me at this time to return my phone to a local sprint store. Tanya did advise, however, that since I had 10 days of service left on my account, that I could reactive my old phone until November 5th. I returned my Iphone 4s to the local sprint store as instructed--with a confirmation number and got a refund transaction receipt. So, today (11/11/11) I get an e-bill from Sprint stating that I owe over $521. Nothing had been credited (although the $23.33 credit did appear on my account for not having voice mail/internet service). I have been back and forth on the phone all evening because they will not refund the $211 equipment charge--which is the amount of the Iphone. They stated that I used it until November 4th. I asked Angel how that could possibly be true since I have the receipt (a document that can be legally used as proof)? She stated "I understand". By the way, I swear if I hear "I understand" one more time from a Sprint representative I will just SCREAM! Anyway, she stated that she had talked to the store manager and he did tell her that I returned the phone and that he re-activated my old Exclaim. Okay, now keep in mind, everything that I did involving the return and the re-activation of my old phone was done at the direction of Tanya with a confirmation number. Angel now advises me that she was very sorry, but that they can't delete the equipment fee because the store needs to call National Sales. The manager, Angel and I are on a three-way call and the Store Manger (who is absolutely wonderful, by the way) is telling her that the National Sales told him that they could not delete the equipment charge. . . I don't even understand how Sprint is in business at this point. This is the worst customer service and the worst runaround I have ever had to deal with. I have been dealing with this bill issue since 3:00 this afternoon and it is still not resolved. Angel's answer is, "Well, your bill is not due until the 29th" [of November]. I told her that was incorrect--you guys owe me $23.33 and one way or another it will be taken care of by the 29th. I can see Nextel/Sprint or whatever the heck they call themselves continue to hound me for $211--THEY HAVE THEIR EQUIPMENT BACK. This has been UNBELIEVABLE. I switched to Verizon on November 4th and so far so good--salesman was excellent and their customer service through the phone was incredible. So, Sprint/Nextel--AU REVOIR. You have just lost a longtime customer because of all the ineptness with the many Sprint employees who call themselves "representatives" that I have been dealing with since October 18th. Sprint/Nextel needs to get their act together or there won't be a Sprint/Nextel!

Never have I ever had a company not send me a bill sprint NEVER sent me a bill period no communication from them at all we requested it over 3 times they said "it will be there in a few days" etc.... never sent me one ever never even tried to e-bill me or anything like that. so major joke.

Four months away from my contract ending thank god! When I started Sprint just over a year and a half ago they weren't bad at all. I have never fel behind and pay my bill every month. In the recent months they have turned to the likes of AT&T and Verizon. What sprint is doing now is the very reason why I left my iphone on AT&T. Good luck to you all with future problems, I know I'll need it.

Just a little opinion. The male (I am sure) engineer you paid to design the new payment return envelope is overpaid and way too far out on the limb of hiarchy to know that the envelope is not user friendly and more importantly fast in operation. Ask the advise of the people who actually do the job what is best before expending the effort/money in changing anything.

I have come to believe that Sprint is lacking in integrity, honesty and training of their customer service staff. When I first contracted with Sprint, they agreed that I would not see a bill for over $100/month for the four lines of very limited services. My bills have always exceeded that amount and despite numerous calls, they would "credit my account in the next two billing cycles." Later, my teenage daughter learned how to breach their "security" system, by passing my agreement with Sprint, who was always willing to sell my daughter anything she wanted, despite the fact that it was NOT me, the contractor, the bill payer. I would call to complain and get another secret security code that my daughter was able to breach within five minutes on-line. My wife and I were amazed on one hand with our daughters ability, but disgusted with the fraud of the Sprint "security". I would call to complain only to be insulted by customer service who always insist that I had to have given my daughter the code. After a while of this I just decided to stop paying these crooks. They de-activated their "service". Then they sent me a letter attempting to induce me to come back. Meanwhile I was allowing my blood pressure to normalize as my daughter (15 years old now) opened her own account with Sprint, who could care less about contracting with a minor or any law prohibiting. Then I decided to reactivate. I called and was "credited" for the extra lines I never ordered and the bill was reduced. We paid it ($336.95) and then later were told they wanted another $150 to re-activate. This is the kind of fraud they operate. No oversight anywhere ? The gal who took our credit card and told us the amount needed to re-activate was either as incompetent and or dishonest as the rest of the CS dept. who refused to make any correction.

Sprint seems to be run by incompetent and or dishonest kids (probably with the blessings of the FCC). I am disgusted with their fraud. KTennantDC@Gmail.com

I am currently trying to get a 3rd line added to my plan, I was told I needed 6 months good payment history (which I have) the lady I spoke with via sprint chat told me that I would be contacted shortly with confirmation, I havent heard anything back for about 2 weeks so i contact sprint chat again which I spoke with Jasmine D. she told me that my account was only eligable for 2 lines and I needed 12 months of good payment history and because my phone was shut off once for like one day ( cause they shut there phones off way to soon when you don't pay i was like 2 weeks late if that) I told her that that was unacceptable that someone else had told me 6 months and I have proof of the conversation because it had been sent to my e-mail, she didn't want to talk to she transferred me to someone else named Benard S. from the "Advanced Support Group" who is still absolutly no help and does not answer my questions, I asked him for the corporate office number and he said they didn't have it so i googled it, and sent him the number and the address, he then told me that the address on here was wrong that it is: KSOPH0101-24300 6391 Sprint Parkway Overland Park KS 66251-4300 which is obvioiusly not what is on this website. (So if anyone is trying to contact them and cant this is most likely why,or maybe he lied so keep his butt out of trouble and gave me the wrong address... who knows? Anyways, he ended up transferring me to his supervisor Anjelina J. who again gave me the same run around and told me that they will give additional training to the employee who told me 6 months, and is forwarding my case to the "appropriate department" I asked her for her and Benards work Id she said she cant give it, I asked for her full name she said she couldnt give it. Absoluty pathetic customer service, another sprint customer gone!

Sprint recently changed their return and activation fee policy. The activation fee has increased to $36 for upgrading. I feel this is a rip-off why is Sprint charging customers for renewing their contract??? This is another why for Corporate American to rip off people.

I have been a sprint customer for approximately 14years and have been a happy customer for the first 13 years. This last year has been the worst $150. a month experience i have ever had (not to mentiion the $500. cost for a phone that worked effectively for only 6 months). I purchased the Samsung Epic last year November and within 6 months the speaking mechanics failed. When I purshased the phone I kept my same package plan from my previous phone. After my Epic speaker broke I found out that my insurance plan wasn't included in my new phone package. Meaning I was not covered for the broken speaker problem. I am a very responsible and well kept adult. Saying this to say the phone was not harmed by anything I did and still looks right out the box. I never dropped it, excerised with it, brought it anywherre near water. I made several calls and spoke to varioius people at Sprint with absolutely no resolve. For the last 6 months I have had to use my ear piece in order to use my phone (not happy. Not comfortable). November 1st I was due for my upgrade (finally excited- but not for long). Upon ordering my new phone I was informed that as a 14 year customer I am no longer allowed to bill my account for my new equiptment. Not a big deal but a BIG DEAL. I really feel sprint has lost its customer service savy. As a long time customer our relationship has come down to getting my money quick, fast and in a hurry and never mind the quality of the product being pushed, customer service provided (by the way it is almost impossible to speak with someone you can understand), or information provided when purchasing or changing plans. By the way the sprint representative will give you a 10 minute run down on all the things sprint is not responsible for and will not cover, but does NOT take the time to tell you how to cover your self (possitive), meaning take the time to make sure you have all the protective (i.e.insurance)information you may need on your account. Happy to say, I am willing to pay my disconnection fee to rid myself of the unpleasant relationship with sprint and spend my money building new relationship with another company.

My family and I have had Sprint coverage since 1996 and have had small problems here and there until now.. My daughter wanted to upgrade a new phone so she ordered one online. The phone came and she did not like it. She was going to send back but then called stating she would just keep it in cause her blackberry messed up again. The customer service rep stated that was fine; she would still be locked in her contract for two years. The next bill I received I was shocked to realize that I was charged $200 for not returning the phone. Her plan was still showing a two year contract. I contacted another rep to inform her that someone had told her that was fine to keep the phone; that she would have the contract which was fine. However, was told that my daughter was suppose to keep the new phone activated (failure to communicate that with us) but said that was fine and they would take off the $200. I told them no I would just send the phone back and to take off her contract (I will be going somewhere else). They sent the return package and I sent the phone back. Verified they received which they did... but the $200 was still on my bill and the contract was still active AND they have the phone back!!!! Well, two months later I still have the $200 fee on my bill for not returning the phone..... still have a new two year contract...... and no new phone because they have it!!!! I have contacted another rep who informed me that the "notes" are in my account and that billing will be taking off (was told this past cycle but if not certainly by next month). Still waiting!!!!! I have never been so disappointed in a service. I will be switching to another carrier. I pay over $200 month for services (family plan)... I plan on contacting my BBB as well as Action 9 News to discuss my case; I am even planning on talking with a lawyer because I feel Sprint has my personal property that I purchased and am being charged for not returning (so that means I own it but Sprint actually has it... )..

I have been a happy loyal customer of Sprint for over 10 years, this is really my first issue and it's going into it's 6th week without a resolution. I've been getting nothing but lies and the run-a-round and my patience is running out. Here is the sequence of events thus far: 9/22/11 – Discovered issue with my phone. I was not receiving visual notification that I had voicemails. Through all my own testing, I figured out that the visual notifications did not work from phone calls with restricted numbers, but the unrestricted numbers worked fine. 9/24/11 – Called Sprint Technical Support, spoke with Kerionne (bv529210) to report issue. She did some troubleshooting but was unable to fix the problem. I was then transferred to another agent (did not catch his name) who was supposed to be more advanced. After staying on the phone with him for a good half hour my issue was still not resolved, he said he opened a “trouble ticket” and that he was going to transfer me to the "network people" to see if they can help with my issue. I was then put on hold for over 30 minutes before another agent (did not catch his name) answered and asked how he could help me. By this time I was irritated at having to explain my issue again; I perceived this agent was not the slightest bit concerned that I had been on the phone for over an hour before speaking with him. He was not very helpful, he said he did not have any information regarding my phone issue. All he was able to tell me was that a “trouble ticket” had been opened and that someone would call me in up to 72 business hours. (I never received a call within 72 business hours) (I found out later that no trouble ticket was opened) 9/25/11 – received and replied to a BusinessEcare8 email from Sprint because my issue was not resolved. I relayed the above information. 9/25/11 – received email from BusinessEcare8 saying someone would be contacting me in the next 24 hrs. (I did not receive a call regarding my issue within 24 hours). 9/25/11 – received an email from Glenda W apologizing for the issue I had with one of the "customer service" reps. 9/28/11 – Three days later I replied to the above email to let Glenda at BusinessEcare8 know that I still had not heard from anybody at Sprint regarding my issue. 10/4/11 – received this email from Glenda W: Due to the nature of your issue, you will need to speak with our Technical Support Department. If you call me, I will engage them on the call and let them know the issues you are still having. If you would like to contact Technical Support at your convenience, you may contact them at the number listed below. In the IVR, please enter your number, then choose option 4, option 4 again, then choose option 1 and option 1 again. This will get you directly to our Technical Support Department. 10/11/11 – followed Glenda's instructions and spoke with Luke. I explained my issue and he transferred me to Technical Support where I spoke with Lori. I spent over an hour on the phone; Lori did all the same troubleshooting everybody else had done. The last thing Lori had me do was supposed to initiate a download to re-install my notifications (or something to that effect). She said it would take 15 to 30 minutes, she said she would call me back in 15 minutes to test if it worked. She never called me back. (? Date) – received phone call from Glenda W who asked if I would like to “escalate” the issue, I said yes. (? Date) received call from Nick (608-786-5579) – troubleshooting then transferred me to Oklahoma City. Spoke with Brian with Sprint Ticket Team (866-984-4962) – Told me that there never was a trouble ticket opened for this issue. He did some troubleshooting and opened ticket. (? Date) received call from Dennis (405-514-0019) – Troubleshooting using a test phone to call my cell phone and confirmed issue with restricted numbers. 10/14/11 – received call from Latrice, she said this was a KNOWN ISSUE, made appointment for me to go to store to receive updates. After appt she said to email OKCQC@sprint.com if update did not work. She said someone would call me back anyway Wednesday, 10/19/11 at 1 p.m. 10/17/11 – arrived at store on time for 5:30 p.m. appointment and had to wait 30 minutes before being called. Had to leave my phone until 8:00 p.m. When I picked up phone at 8:00 p.m., was told that 2 updates were completed and a factory reset was done, was also told that at some point “very soon” (this week) there will be another update and that I would have to go under “settings” to download. After returning home, the phone still did not work. (I looked for update every day, there still has not been and update as of 10/28) 10/19/11 – I emailed OKCQC at 1:28 p.m. to let them know that I still had not heard from Sprint who was supposed to call at 1pm. Brian called from 888-211-4727 about 5 minutes later. He confirmed that the phone was still not working properly so he forwarded the information to the Engineers and said they will contact me when they have more information. 10/20/11 – Sellen(?) called at 10:48 a.m. She confirmed the firmware version on my phone and said she was sending the information back to engineering to investigate. 10/21/11 – Latrice called at 3:20 p.m. and said she was going to be handling this issue from now on. She apologized for "all the inconvenience" and said she would call me back on Monday, 10/24 at 9 a.m. I told Latrice that I have a friend with the same exact phone and his does not have this issue, she said she would add that to the notes. I told Latrice that I feel like I’m paying a lot of money for something that doesn’t work properly; she said that I would be issued credit after the problem has been resolved. (I never received that call on the 24th and never heard from Latrice again) 10/24/11 – Bianca called at 1:30 p.m. She confirmed phone was still not working properly and kept saying how this situation is unusual. She then said they will probably replace the phone, she said the “next time you hear from us” they will probably have me replace the phone. 10/26/11 – Consuela (?) called at 10:54 a.m. She wanted to do more troubleshooting, I told her what I was told about the next time I hear from Sprint, they would probably have me replace the phone, and she said “yes, that would probably be the fastest way to fix the issue.” She made an appointment for me for Thursday, 10/27 at 5:30 p.m. to switch the phone out. 10/26/11 11:58 a.m. – Received another call from a gentleman at Sprint who told me they didn’t want me to go to the store for the appointment and switch the phone because they are working on a “gingerbread” update that should fix the phone, though he couldn’t tell me when this would happen. He told me that switching the phone out would not help anyway and when I asked him why he started to tell me then the phone line dropped. I never heard back from him. 10/26/11 – I emailed the information about the calls I received today to OKCQC@sprint.com. I included that I'm requesting to know when this "elusive" update is going to take place. This is 10/28 and I still have not heard back from anybody.

bad have had 3 blackberry bold 9930 phone has software problems sprint will not resolve issue have to take them to court have been trying to resolve since sept 22nd talking with a man name ross born says he is a boss if he is i can see why sprint is number 3 or 4 and stocks are 4 dollars a share even new i phone 4s on you tube give bad review save money go to att or verizon spend more but worth every penney

Absolutely horrendous service with Sprint. Not only do they not even give you enough time to make a payment prior to shutting your phone service off for nonpayment when you have made payment arrangements, but they do not have anyone who is able to help with services live. You call them and unless its in their business hours there is not even a voice mail to which you can be redirected with their finance department. The reception is horrible outside of metropolitan areas. Most calls get dropped before they even ring, and yet you still get charged for it because it connected according to them. The customer service quotes rates which are not real and then later on you find out the real rates on your bill. These people are crooks and cowards. I have been with them for 9 years now, and I am regretting going with them.

I am so disappointed with sprint and there services.They give the customers mis leading information.I have had the worst experience with sprint then I ever had in all my days! Im so dissapponited with all their misleading information Im calling my local news station to give them the full report to expose sprint for falsifying information to customer.

Mr. Dan Hesse Chief Executive Officer Sprint Nextel Corporation 6200 Sprint Parkway Overland Park, KS 66251 Dear CEO: I mrs shingler have been a sprint customer for 7 years I have purchased many phones on my two lines I just got off the phone with customer service after talking with seven people and being hung up on once about one of my phones not being able to be charged i was told we cant do anything for u first because it was out of its warrenty and i was not eligable for my rebate to get a new phone all I wanted was to get my rebate a couple monthes sooner so i could purchase a new phone i would have signed a new contract but they would not help a long time costomer finaaly after an hour or so on the phone and my seventh person theytold me i could get my phone fixed at a repair shop I am going to check prices at other phone companeys i would rather pay the early termanation fee to cancel my service than to go through this much trouble again thanks for helping your long time customer loyaltee must not meen much to the sprint corp.

I have been with sprint /nextel or over 15 years. I have had nextel (push to talk for the last five years (4 phones on my account. The phones have become a joke. AS THEIR SERVICE DEPARTMENT HAS. I have several I 680 -686's that have very weak hinges. These phones are JOKE as far as ROUGH goes. In have spent the last three (3) days trying to get these phones replaced. On Monday I went to the Sprint store in McAllen texas on Dove Avenue. I had a broken I680. They said there was nothing they could do foe me. I managed to getsn upgrade from another line to replace the I680 at a cost to me of $130.00. They didn't bother to tell me that I had insurance on all of my phones and that I could call asurion ? to get a replacement for 50 to 100 dollars. The very next day I had another of my I680 series phones break. This was the 5th or 6th time one has broken. I decided to call before going to the store again. In the last two days I have spent about 9 hours on the phone with sprint. After several calls and getting hung up on or cut off by the following employees 1 Veronique 2eric 3 brionne 4 jennifer 5 Sarah 6 Cindy 7 Ashley 8 Manuel 9 Katherine 10 Ivan 11 Kirt 12 Terri I was promised that my phones would be replaced with a sprint phone and 4 would be shipped to me. I was told that my phones would be shut down for 45 min. to one hour. That did happen. I was told I would get a phone call from one of these people which never happened. I finally called back and got the run around. last night at 10:15 after I went to bed(early riser) I received a phone call from an individual that I had not talked to.before. I told him to have someone call me in the morning. I called again this morning and was put on hold by the young lady for 20 minutes while she reviewed my notes. She then stated that there was NO notes as to replacement phones and No note that they were replacing them with SPRINT phones. I tried to talk to a supervisor and was told that He was off today and may not come in till next MONDAY. This is the b ingest runaround and Mess I have ever dealt with. They certainly DON'T CARE ABOUT CUSTOMER SERVICE.....................

I recently brought my Evo 4G to my local Sprint store in the Danbury Fair Mall in Danbury, CT for repairs. The reason for the visit all started when I was charging my phone in my truck. I went to unplug the phone and saw that it was stuck on the white HTC screen and the phone was so hot I could hardly touch it. I quickly unplugged it and took the battery out. After letting the battery and phone cool down for a few hours I turned the phone back on. The phone did turn on and operated perfect, but I did notice that the heat must have ruined my speaker because it sounded all distorted when used. It was working perfect before this. I also noticed when I went to hook the phone by USB to my computer it wouldn't connect. So I brought the phone to the Danbury Fair Mall Sprint store and asked the young guy working if he could check it out for me. He said no problem. While I waited my wife purchased a new phone to replace her ancient blackberry. After my wife's sale was complete the repair guy came out and said that he tried a new speaker in my phone and it wouldn't work at all, but he put the old one back in so I would at least have some sound. He showed me that my battery was bad, evident by the swelling of the battery and replaced it for me. He said that "my mother board was shot" and this is the reason for my usb port not working. He said that this was caused by water damage evident by the red strip near the usb port inside the phone. I know about speakers. They are pretty simple and have a + and a - lead. If my old one works with some distortion then a new one would work even better! Right??? I made this evident by buying and replacing the speaker myself. Speaker works great! My phone has never seen any water or fluid ever. The phone is still working great to this day. The USB port isnt working unfortunately. My point of writing this is to let Sprint and anyone else know that these young salsemen/repair technicians are either lying to their customers or just don't know what they are doing. Unfortunately it's at the expense of the consumer. Why did they only replace the battery?? My phone is now past the factory warranty and it is probably a slim chance to get it repaired now. AVOID THE SPRINT STORE IN THE MALL! I have heard this from other Sprint stores and electronic stores in the area as well. Good Day

I have been a sprint customer for 4 months. I have had problems with both phone service and the air card and getting my rebates. After calling for four months and 2 air card replacements I still cannot get decent upload and download speeds. Customer service has been terrible. They transfer me from department to department with no resolution. I am a graduate school student and I am in danger of failing a class because of internet issues relating to the air card. Rest assured sprint has not heard the last of me. I will be sending certified/restricted letters to sprint corporate until my issue is resolved and if necessary initate a legal action to get out of my contract since they can't seem to provide me with reliable internet service. Once my phone contract is up, I will not renew my contract with sprint. They are terrible and don't care about their customers.

I guess I'm just another idiot that got screw by sprint after 9 years of paying every single bill on time. I go to the sprint represenattive to get a new phone, i waited 2 years to qualify for a new phone and now that I'm off contract is my perfect time to get a phone....wrong....they sell you a phone but dont tell you about additional cost that you are going to incurred like upgrade a phone a a cost of $36. I call customer services, what a joke this company is, i when through 6 rank and files employees from customer service to manager and supervisor to tech mangaer etc...all a bunch of incompetent customer service individuals... I had to repeat my story 6 times i was in the phone for over 1 and 15 minutes and get no results but the same old saying I'm sorry sir i cant do anything about it. Well I see we have enough people with concerns to do something about it, if you dont listen to yoru customers that paying on time and call the premier gold members, how do you treat regular customers....I guess Sprint will loose my business for good, I will pay the cancellation of 2 lines since the other phones is out of contract, but i wont pay another $36 they want to charge me for an upgrade of just the line. I had it with sprint. I call at 5:15pm and I guess you have it recorded and you can see my line (716) 570-8441. Is time for some of these over pay executive with 6 digit pay do call some of the customer that paying for those outrages salaries and get no customer support or customer services. Greed goes to far this times........