Sprint-Nextel Corporate Office & Headquarters

Let me start by saying that our department as well as everyone in my family has/had sprint. We have had absolutely nothing but problems from them with our departments account and my personal friends and family along with myself have had nothing but problems with billing since we started. I had been with them about 12 yrs using my blackberry and made about 12,000 calls to there customer service department because of problems with billing. I would be told one thing from one person and something totally different from another. I personally had 450 minutes on my plan and another 450 bonus minutes because at one time about6 months ago I changed plans and there representive on the phone advised me I had 450 min. plus another bonus 450 min. they gave me for 1 year due to mistakes on my bill and because I was so unhappy I was ready to change our department from sprint to another carrier. well to try and shorten this a bit, I called to ask how much it costed for an international call on Nov.23,2011 and the girl with sprint who told me that for $4.00 a month I could get international calling for 25cent per minute. I personally ask her could when could I began making the internatioal calls and she said IMMEDIATLEY and I could cancel the $4.00 plan anytime. I ask her if she could put it on my bill for only that 1 day and cancel it for me the next and she said SURE but you will be carged the $4.00 for the month but the calls internationally would only show up as 25cents a minute, which I understood and was fine with knowing I was only going to make 2 international calls anyway. well, I just got my bill and it is for $477.41. Now, someone is on crack at there billing department. They are saying I made 31 international calls plus I went over my (900) minutes by 1,363 minutes. I was and still am pissed, I have called 3 times to sprint 1st time I was switched 2 times, 2nd call I was switched to different people 5 times, 3rd call I spoke with 6 different people and was disconnect the on the last call while I was waiting on some guy named Townsend to pck up. I know because not only do I have a tape of these calls but I also write down who I talk to and ALWAYS,ALWAYS make it a point to ask them to call me back if we get disconnect. That's just the police in me I suppose. Honestly sprint IS TERRIBLE and I honestly mean TERRIBLE.. My daughter and wife are still with them (and of course I'm paying the bill) but I'm not with them anymore. Cricket has a $35.00 a month plan whick includes UNLIMITED CALLING TO ANY PHONE(not just a mobile phone) and INCUDES UNLIMITED TEXT. I'm gonna try this for a while. But as for the $477.41 never gonna happen... NEVER!!

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Billing me the same month I signed up??? I just started sprint on the 2nd of this month, two weeks later I get a bill that is due on the 29th of the same month,?, what the funk is that again, billing me my first month in a 27 day cycle and locking me in to that billing increment? I waited to start my sprint Plan after the first of the month because that is when I have money, the fist of the month. I intended and waiting until the beginning of the month because I knew I would paid them and could pay the bill, however hey set my bill 7 days back and are calling my bill cycle fair. They won't change it with out charging me pro rated fee for the rest of this month, they even told me that I would be better off jut paying the late fees..!? Seriously? Sprint is garbage, automatically setting people up to fail and be charged loads of fees. So now only a week or two after sign up I am already caught in Sprint crookery, to change my bill end date to a 30 day cycle I have to pay over 130.00 prorated fee and was told by sprint that it is cheaper for me to just incurr late fees every month..... Fluck you sprint and your deception. I mean who in the hell signs peoPle up for a monthly contract and wants payment a week early? SPRINT WARNING IF YOU SIGN UP WITH SPRINT THEY WILL SET YOUR BILLING CYCLES A WEEK IN ADVANCE WARNING

This company has gone to the DOGS! I was a loyal customer since 1996 and I have broken my contract never to return! I cannot believe the HORRIBLE problem resolution department - NO RESOLUTION, just one lie after another! They believe they will be back on top after the finish acquiring certain towers, etc. However, people do not forget being mistreated, lied to, over-charged and horrible service! GOODBYE SPRINT!

rating is a -0, you get no 1,I need a phone call from someone in the corporate office oh thats right they dont know what it is whatever i know my corporate number no one else seems to know how to do there job at sprint when i buy something i expect the person i buy it from to be able to answer questions i have and if there are company discounts that i ask about know if there are some or not, not to just tell me no . so at work come to find out you do have discounts with the company i work for and when i call to find out about them you want to add a two yr more contract on me because the people you have working at sprint do not know there job. well i will be sure to let everyone know how i feel about the way sprint handles business poorly and then they try and stick it to you. this company is a fricking JOKE. SUS

Sprint was good, they have since gone down to the bottom of the rating, one may ask why? Just read above notes and guess the rest! After being a loyal customer for 12 years, sprint has limited our contract from unlimited internet access to 5gb/month without changing monthly fee of 50 dollars/month. What is wrong with this picture? well if I was a lawyer I would make tons of money by bring not one but multiple lawsuit against this beast, who does not care about people like me who pays over 250/month for not much service and dummest company on earth(or one of the dummest) try to cheat my service by limiting it without refunding or adjusting the charges. I will not recommend nor will stay with Sprint, most likely will fight off the over charge and ETF as well.

Customer for around 15 years. Reader's Digest condensed version: This company is the absolute worst. They just called me to "rectify" a problem I was having with new phones. Then a "representative" proceeds to tell me that I should have called them sooner if I knew there was going to be a problem. What? That is about the stupidest thing I have really ever heard. Please don't call me and tell me that your problem is my problem because I failed to predict it was going to happen. Sprint acts like they are concerned and trying to help, but they're really just making excuses for sticking it to you on your bill/service. There is no such thing at Sprint as customer loyalty. It is a veiled "loyalty" program. Actually, the new customer and the "loyalty" customer are basically charged the same amount for a new line/phone; the phone usually costs the same either way, so there is really no big $150 loyalty discount. It doesn't exist.

I got so sick and fed up with the customer service and the obliterated lies and nasty attitude I kept getting I decided to call the corporate office. The agents in the call center especially the females are so disgusting, ill-mannered and rude. They lie about everything, have no respect and put a bad reputation on their company. I promise, one day I will do everything in my power to ensure that some one is fired for disrespecting me. My bill went from being $70/month to over $400 for 1 f***ing line!!!! I paid it off but they were instructed to credit me after calling for corporate office for 5 consecutive days!!!!!!!!! And ever since then I've been receiving daily emails and phone calls (not exaggerating) from their agents about how happy am I as a customer and how can they better serve me.

I have been with Sprint for 5 years now. I just don't understand how their customer service reps are so disrespectful and rude to a paying customer. They feel like they are always right, when they're NOT. They put extra charges on your bill, and refuse to correct their mistake, and they expect you to pay for something you didn't buy or add to your bill!!!!!!

I been with sprint for almost two years I live in Houston TX I should have never left cricket for 50 a month bad signal to sprint 70 a month with has been 90 a month...I will be so happy when my contract is up in april

Called last mnth to have internet service removed from our phones which weren't supposed to have in the first place. Had phone service since July; however, only charged for internet beginning last month. Just received new bill. Guess what? I've been charged for internet service AGAIN. Called customer service and spoke with Kat, and her supervisor who both stated that unless I knew my PIN, they couldn't access my account or help. As far as I know, I've never had a 4 - 6 digit PIN number, but they could email it to my husband and I could call him, get it, and call them back. Last month, they simply needed account number, name and address. If I were asking to add a service, I would expect them to be vigilent with my account, but to only ask why they haven't done what I asked to do last month is riduculous. I can't wait for this contract to expire! T-Mobile here I comne. What an utter waste of oxygen! Supervisor simply hung up on me after I asked repeatedly to speak with her supervisor. With customer service supervisors like this, I understand why Sprint will not last long. I'd rather use two soup cans and a string!

This is the WORST wireless telephone company in HISTORY-they are not worthy to receive even one star!! The customer service is horrible, they falsify informaton, they act in fraudulent ways!! They manipulate and add extra charges that customers aren't aware of until they receive their bill and then they argue with you about it. I'm planning to tell all my friends and family to not ever get sprint services & blog as much as I can. I will also call my local TV stations to let them know. I will pay the early termination fee and go with another carrier, verizon. There is a reason why verizon is Number #1 rather than these low-life fools. Hope you all go out to business soon or face a large lawsuit for fraud!!!!

I am so disappointed at the level of customer service sprint has sunken to. I've been with sprint for over 5 years and called them to buy overage minutes cause i had went over my allocated minutes. You can call them on or before the end of the billing cycle to do this. Because i was one day late and the cycle was over, their representative told me there was nothing i could do. Then after they spoke with their supervisor they informed me that they could credit me 40% of the charge if i changed my plan to a higher paying plan. This is what i would call arm twisting, not customer service. I didn't want another plan, but in order to get the overage credited to my account i would have to up grade my plan. This is crazy cause if they can credit my account with a upgrade then they can credit it for being a loyal customer for 5 years. Im not under contract with sprint presently and difinitely going to drop their service and that means because of their shady tactics and business practices they are going to lose not only mine but my wife, daughter,son, and anyone else i can talk into leaving this want-to-be company. Good-bye Sprint.

I'm very upset because I pay 8$ a month for the Total Equipment Protection program and now my phone is not working and I don't understand why I have to pay for another replacement phone. I don't understand the purpose of insurance if I still am going to have to buy the phone. I paid full price for this phone and feel it is unfair. I also feel it's unfair to treat some Sprint customers differently because I have a friend who has the exact same phone, and had the exact same problem and received a free replacement. I have a problem with this.

I have been a loyal Sprint customer for over 10 yrs. I run a Limo business and drive a school bus. Communication is MANDATORY. I have had so many problems receiving incoming calls and texts. They would go into voicemail and I would never get messages. Customers stranded at airport after clearing customs. Many clients thought I closed so they booked holiday car service elsewhere. After several months of getting shoved around from tech to store (wait 45 min then leave phone for hr) then go back,problems not resolved. Another phone call, Another hr on phone...hold..press 1...transfer...what's your password...AGAIN! No 2 people I ever talk to are on the same page. Finally after speaking with a supervisor they fixed the defective refurb phone they sent me but still didn't resolve the service issue. Now hear me on this one: I pay 100% of my bill and get 50% of service??? So I was finally issued 5 months free service (excluding taxes). So I had 2 months down with 3 more to go. Well today I get a full bill. I call...they say they only see 4 months free. Excuse me, but even if it was 4...this is 3!!! Now I want 6 or I'm free and clear to go elsewhere. So over it!

Well the Security because systems is well put together. But i been experiencing a breach for maybe the past couple of days i really need asstiance. My number is private also 9126585534.

Im very upset with my sprint service. I first activated service in aug of 2011. I was charged for family plan but only had one phone second one never came. I was told to pay my bill of 167 plus change to reactivate my account and I would be credot the amoynt of other phone to my new bill.. Ok oct comesi pay the bill add another line fam share plN plus insurance. I was chared for three phones when I only haf to lunis I have been trying for a month now to get these charges corrected.. I was told 169 a month for a nill but I was charged 497.79 with no adjustments made to my account I am very disappointed with my sprint service can someone pls help me out

My dissatifaction with Sprint began when I added a third line and requested a family plan. Instead i got a simply evevrything plan with a $677.11 bill. desperatly tried to resolve this but to no avail. The people behind the phone don't seem understand their job or care enough to help someone in my situation, because when i spoke with the first supsrvisor he realized i was over charged but didn't know what to do. So i called again and came across some who cared enkugh to help me and follow through. This is the kind of people Sprint you place as supervisors. Though she is still working on my situation i hope it will be resolved otherwise i will terminate my contracts with Sprint and go else where.

I am so glad to hear all the other complaints. Sprint has had problems with two towers in my area for two months. I have been out of service for 12 hours at a time. No satisfaction on the phone. Out to the Sprint store 3 times. Missed very important calls and messages. Couldn't call out many times. If there had been an emergency I would have been in serious trouble. 9 years with Sprint. I am now on a mission to contact the corporate office. The compensation they offered doesn't nearly cover the amount of time I have spent on this problem.

No Stars. I have 5 lines and a constant problem with 1 line, belonging to my teenager. Three lines use texting and picture mail as included with the Everything Messaging Plan. Two lines only talk, but they are part of the family plan. The teenager uses a ridiculous amount of text/picture mail but rarely talks on the phone. Every month I am charged for data use when the only data being used is for picture mail. I have made countless trips to Sprint stores and been told the phone is used properly and should not be incurring data charges. I have spoken to reps over the phone and email many times PER MONTH and been told the problem is with their system and credit will be given. This month when I made the usual monthly request for a credit I was on the phone almost an hour with three different clueless reps AFTER spending at least as long on chat and getting no where. Finally I was told that it was picture mail causing the data charges because once picture mail is received, the act of reviewing it or forwarding it causes data charges. Absolutely ridiculous as I do this with my own phone! Sprint's solution was for me to pay $15 data plan fee for picture mail services that are FREE with my plan OR to block all data thereby not allowing use of the FREE picture mail. Unbelievable! Customer service means nothing to Sprint. Customer loyalty (yes, I've been with them for YEARS) means nothing to Sprint. I want out!