Sprint-Nextel Corporate Office & Headquarters

If I could do no starts I would. I took my DEFECTIVE evo to a store fr them to fix. They said they fixed it and tested it. Not more than an hour later it started acting up again. I was m the phone with customer care and tech support for over an hour! I asked to speak to a manager and tat "manager" Alicia told me that I was wasting my time on the phone and I would have to take it to the store anyway. She didn't give a crap about me. She was just reading from a script. I wanted her manager to call me and of course have heard nothing. I hate this.

Sprint is hands down ABSOULTLY the worse you can't get any worse than this horrible company that don't value their customers!! That why I got the he'll out of sprint and now is with t mobile life is good. The whole operation is ran to nickel and dime the consumer and to charge all these hidden fees! Hell even the corporate offices are in on it. What a bunch of crooks...good redence sprint you suck!!!

sprint does not value there customers they only have a value for multi million dollar contractors police fire doc contracts that carry phones for there employees so if you are a single carrier or even have a few phones you will not be a valued customer for what sprint charges i could have already paid off a in full 2 brand new toyota corrolas pcs is a no brainer time to drug test ceo and politicians in this country

I have recieved the worst possible service at the Buckhead store in Atlanta Ga. Still waiting for a call from Omar Jones (district manger) or Janna Howell (regionanl manger). The store is basically like a nightclub with a bunch of children running it and making rules as they go.

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It sounds to me like its the same story different day!! I am sooo FED up with Sprint...and THE LIES...Im ready to take it to an attorney. We have been given the RUNAROUND for TOOO long. The stores tell us to call Customer Care and Customer Care says the store needs to handle it. When talking to Customer Care, and they cant help us...We ask to speak to a manager...the agent will tell us that they (the manager) dont want to talk to us!! REALLY?? Are you KIDDING ME?? CUSTOMER SERVICE and they dont WANT to talk to me?? I didnt realize they had a CHOICE in who they "wanted" to talk to and not talk to!! We are also going to out local news and getting the word out in our local area at least...Its BS that we pay sooo much money for services that we dont get to fully use. I have to pull my battery from my Blackberry EVERY day, to "RESET" it. Why does it need to be "reset", Ive only had it for 6 months. Plus, all the reps via phone or store...laugh when they see or hear which BB I have...they all know its junk. In fact...one of the reps nephew and sister have the phone and have the same problems that we have. Another one only kept the phone for 6 months...because it was junk. Sooo FRUSTRATED!!!

MO...I had the EXACT same issue...Only I had the Blackberry Curve!! Crazy!! I cant wait to be done either...two lines are up in May and the other two have a year to go...WE ARE OUT!!! SPRINT SUCKS!! I HATE SPRINT!!!

Sprint is the wo My name is Ethel Myers a loyal and long time customer (9) years to be exact. I am extremely dissatisfied with the way sprint employees speak and handle customer situations. On December 23rd 2011 I purchased a refurbished phone off line a (samsung) in the amount $59.00 I originally tried to order the phone with a customer service rep so i can ask question but she so rudely stated that the phone can only be purchased via online. And that she didn't know any policy or information about refurbished phones.   On January 3rd 2012 the newly refurbished phone was no longer able to recharge the battery. We tried countless charges including the charger that came with the phone all of the same chargers that we tried work in my phone.  I then proceeded to call customer service to see how to handle the situation with the phone due to the fact that we only had it for less than 10 days. Again the customer service rep didn't seem to have a clue about refurbished phones and told me to go to my local sprint store to have them take a look at the phone to see if indeed that it was broken.  I asked the rep if there was any cost involve she said absolutely not and i asked on several occasions so I wouldn't be unprepared.  On January 4th 2012 I proceeded to go to my local sprint store which is located in Wyncote, PA where a rep greeted me by the name of Diane C. I told her what the customer rep from the call center said and she proceeded by saying that this matter if handle there would be a $35.00 fee to look at the phone to see what the problem was(mind you I paid $59.00 for the phone).  The customer service rep from the call center last night insured me that there weren't any fee's but when I got off the phone she put in my notes there will be a $35.00 fee but never told me! Then I ask for the manager her name was Yahira she came over with an horrible attitude she stated that this was a call center customer issue and not the stores customer issue cause it was a refurbish phone and that I didn't have insurance on the phone(which the online didn't give me the option when purchased) if I wanted them to look at the phone to see what's wrong with it there will be a $35.00 fee!  She was so horrible I was extremely upset! Then she proceeded to go behind a glass wall where the repairmen was in view of the customers and was telling my story to him laughing and stated that she wasn't do nothing unless a pay $35.00.  I was so up set she stated that I yelled at her and that she wasn't going to help me any more. She stated that if I didn't leave the store that she was going to call the cops! I was still left there  after getting the runaround from both sides I left the store cause I was about to blow a fuse!  NO ONE WANTED TAKE RESPONSIBLY FOR MY SITUATION THEY WHERE BLAMING EACH OTHER(the call center customer service and the store) USING MY CELL PHONE AND MY PHONE DIED CAUSE OF IT!!! THE INSURANCE THAT SHE SAID I DIDN'T HAVE COST A MONTHLY FEE AND $50.00 DEDUCTIBLE THAT COST MORE THAN THE PHONE! I AM IN THE PROCESS OF TALKING TO MY LOCAL NEW STATION ONMY SITUATION ON HOW NO ONE AT THE STORE WOULD HELP CAUSE THEY DIDN'T WANT TO TAKE ON MY PROBLEM. I WANT TO LET PHILADELPHIA KNOW AND ALL THAT WILL LISTEN THAT SPRINT RUNS AS 2 SEPARATE COMPANIES!!! THIS IS NOT THE 1ST time I got bad service but this is the ABSOLUTE WORST it's like sprint don't care about there customer a specially long loyal one's! The only reason I purchased a refurbished phone cause I knew we were leaving sprint at the end of our contract which ends the end if the year! If you have any questions or concerns my number 267-235-9442

I received and activated my new cell on November 23rd, 2011. Today is January 2nd 2012. My current bill is $240.81 due January 10th 2012. This is for 1 line. My cell phone (Iphone 4S) was paid in total at the time of purchase. I was confused when I received my bill. I contacted customer service and was told Sprint bill all new customers 1 month in advance. I asked since they are holding your money, do that pay interest? I was placed on hold, and later told no. I also ask, if you cancel your account, what happens to this money. I was again placed on hold and later told it will go towards any outstanding balance or cancellation charge. If neither applies, it will be refunded. I think we should seek legal action either with the BBB or a news channel. I'm not used to paying for services not rendered.

This all started when I purchased a unlimited mifi device. I was told I would have unlimited 4G but come to find out even though I signed a contract SPRINT could just modify it at their own will. I immediately returned the purchase and was told by the 4 customer service reps that the activation fee would be waived do to the miss information. I just got off the phone with a Supposed supervisor named "Lisa" and all I got to say is I hope karma comes around and gets her. Never again will I ever be using Sprint do to the lies that have been told to me.

This 1 star is still over rated for their service. Once you encounter a problem, they are anything but helpful. Very rude customer service and unwillingness to work with you.

Ok. Let me just say why I have 5 stars on here. It Is NOT forthem. It is for all of you on here, to have been able to stick with such a destructive (to every tax paying American, not themselves of course) company. Its bad enough the way this government is sqweezing every ounce of hard earned blood, sweat & tears from every working Man, Woman, Child, Senior Citizen, Retiree, Widow, Widower, Teachers, Students, Mothers, Fathers, especially the couples thinking they were doing the thing by getting married then have children, as soon as you fall on hard times as WE ALL have, unless ur Sprint/Nextel. Then ur left out in the cold or thrown under a bus. This stuff bothers me alot because I wish i did have more resources then i do to make a difference in this company/ this whole damn government. Anyway now that im done venting. My purpose was to give kudos to you all, i certainly wish you all luck in this matter & I thank you because Im trying to research & choose a mobile plan & buying new cells for 10 ppl in my family & I almost went to sprint/nextel so when I came across this, it litterally saved me so again I thank each of you & say sorry for what your all going thru, hopfully to get to break your chains from this company really soon. Oh & fyi I just discovered no mnthly plan to be lockd in, fully unlimited talk(to anywhere outside the U.S), text(unlimited), web(unlimited) etc... Starting @ $50mnth, then drops every month all the way to $35mnthly. You cant beat that!! Its gotta be better this company, you know? Anyway, hope this info helps, have a Happy New Years, pray 2012 brings better things (like no more sprint/nextel/at&t etc...) lolxoxoxo

We need to seriously boycott these companies who are going multinational, getting rid of US jobs and services and forcing us to be serviced by rude, non-caring individuals in other countries. We're lied to by these "customer care" reps, their management is corrupt and many of us lose time and money going around in circles. As a long-time Virgin Mobile customer, the last straw was having one of their reps in India calling my phone and yelling at me that I need to go to University USA because I complained about their horrible website and devious tactics that pulled $ out of my bank account without my permission. I will go without alot of things rather than buy from these America-hating companies that push their agenda about "corporate ethics", "global responsibility" or "green environmental policies", while trashing us. If you Execs know how US consumers are being treated and look the other way, you deserve to lose business. If you live in La-La Land and haven't a clue, you will lose in the end anyway. There IS Justice and it will find you-all of you, sooner or later. When you rip off those poorer than yourselves, then you're going to answer to the Big Guy in the sky someday. Mark my words.

SHOULD BE NO STARS!!!!!!! I have had the absolute worst service EVER! my HTC EVO has been messing over a month and they refuse to give me a compatible device. They keep offering me phones that their OWN IN STORE TECHS say are down grades! What logical person would want a replacement phone that is a lesser version of their own!? Every manager I have spoken with say there is NO ONE higher that I can talk to to fix my problem... The customer care and in store techs tell you the complete opposite thing! It's absolutely ridiculous they just run you around in circles... I can't wait for my contract to be up!

BUYING A PRODUCT FROM SPRINT IS NO PROBLEM - SIMPLE- EVERYONE LOVES THE CUSTOMER. BUT - WHEN SOMETHING GOES WRONG GETTING SERVICE/HELP IS IMPOSSIBLE. CUSTOMER SERVICE IS HORRIBLE - IF YOU CAN REACH A REP THEY ARE PLEASANT BUT USELESS...WHEN YOU ARE DEALING WITH AN ISSUE BEING PUT ON HOLD AND BEING CUT OFF IS COMMON... NO ONE WILL TAKE OWNERHSHIP. PLEASE PLEASE REVIEW ALL MY E-MAILS TO ACCOUNT SERVICES IN SACRAMENTO CA (I THINK) AND PHONE CONVERSATIONS.... THIS HAD BEEN AN ABSOLUTE NIGHTMARE AND NO LESS THAN 10 HOURS ON MY PART HAVE BEEN SPENT WORKING ON AN ISSUE THAT IS STILL NOT RESOLVED..... A LONG TIME AND NOW VERY UNHAPPY CUSTOMER. ZIP 96124

The worst service ever, I've been a customer for over 10 yrs. I ordered a phone, paid for it with a cc they send it too the wrong address. At first they did not want to refund my money, then a supervisor states that they would listen too the call and if it was sent to the wrong address they would refund my money and send me a free phone. They now have determined that the conversation was invalid, they will refund my money but they will not give me the free phone. Does anyone think this is crap?

No stars for sprintnextel or at&t both are shady companies Poor customer service. Both companies are the perfect example Of the greed that is plaguing our country. Fcc or some big law firm. Needs to take ah look at these company practices!#$%&*?

Have an LG Optimus....many issues that had been handled at a local Sprint store. My phone began to have problems charging...took it to the store and I was told that my battery connector was bad and I would have to replace the phone at a cost of $100. I pay $8 a month for insurance for what? I sent my phone back to Sprint and received a call from an executive customer service rep...she informed me that the port on the phone was damaged from me putting the phone on the charger while talking on the phone...never did that! I am not done with this issue as of yet. I wish I had never taken up with this provider. As soon as I can, I am out of there!

i wish i never transferred over to sprint/ had them since march of this year, and have had issues from day one! if i could give NO stars I would. I made a payment in sep and oct where i recieved email confirmation payment was recvd. payments came out of my checking account and was never credited back to my checking account, but sprint claims they never got it, and THINKS im gonna pay again! not. I have spoken to 5 different supervisors who gave 5 different responses as to why they claim these payments never processed. I have faxed over my bank statements TWICE, to show proof payments cleared my bank account and never came back, and they still are saying I owe the money. The Reps 100% lack empathy, consideration, or customer service!!! I am now taking the issue up with corporate hoping for a speedy resolution. Im ready to cancel my contract and to to a different provider because of this. Beyond frustrated! ugh

Sprint is THE WORST SERVICE provider by FAR! Tmobile told me I'd wanna come back. smh!! I only had the service since the beginning of this year. Their Customer Support is a joke! They all seem incompetent! No one wants to take ownership when they make an error!!! Im feeling like a 200.00 cancellation fee is worth it just to be rid of the headache!!!!!!!!!!!!!!!!!!!!!!!