Shell Oil Company Corporate Office & Headquarters

Shell Clearview and West Esplanade - Slowest pumps in the South - Why

I'm calling in to complain about an incident at the K Shell Gas Station in Sarasota, Florida on Arlington and Tamiami Trail. I stopped to get gas at this station...it was very busy...people waiting behind me to get gas...which is not the problem. The problem was a woman who parked her car in front of the gas station along a yellow line which blocked me/people from being able to exit the gas station so people behind me could move up..My car was running...I was waiting to exit while this rude woman went in to the station...I asked her to please move her car so I could get out and she rudely said...I'll be out in a bit. It was clearly a no parking area for a reason! It took a while, so I first beeped the horn because I could see her just standing talking with the cashier...she had clearly already purchased what she needed and was trying to be rude and not move her car purposely. I went in to the store and told her she was not suppose to park there with the yellow line...The cashier and her started yelling at me....the cashier said she can park there if she wants people do it all the time. She'll be out in a bit...The cashier told me ..."she is a employee here and we are talking!" I could not believe how rude both these women were...and they are both employee's of this station...You had an employee blocking traffic and being rude to patrons! If the were employee's of mine they would be fired for being so rude to customers. It was a no parking zone...i asked her to please move her car before she went inside...she took purposely took her time chatting with her friend/co-employee and then they both yell and scream at me. How rude!!!!!!

I live in the Lake Tahoe area and it has been a severe weather warning on and off the past couple days and we had to get off the highway and parked for 5 min in a snow storm, we went to go in the store and got rudely greeted and was told the owner was about to tow our shit with his jank pickup with a shovel on the front of it plowing his clear parking lot. I could not believe how rude the person working was. I will not be surprised or sad when shell ends up going out of business if they don't change their act towards customers only trying to sit in a parking spot for a minute!!! Fucking unbelievable

I am not happy with the Shell gas station in Chipley, Florida. I believe they are trying to pass off a cheaper gas for shell gas and no one will listen. I can drive to Hartford Ala. and get Shell gas there and it does real good in my car and i get great gas milage BUT when I get gas in Chipley the gas runs through my tank like water and i do not get near the milage i get when i fill up in Hartford. I FIRMLY BELIEVE SHELL SHOULD LOOK INTO THIS!!!! I know for a fact it is illegal for a gas station to do this. I will also be reporting this to the proper authorities. The word has gotton around in Chipley about this gas station and i know of a large group of citizens that are working on this same topic. I like Shell gas but i do not like thieves!!

I went to shell the other day with a Shell Gift Card I had purchased at Publix (a grocery store) and it got stuck in the pump. I had to have a clerk come out and remove it which took quite sometime. He had to use plyers..I was very patient. So today when going back with two more $25 shell gift cards I went inside. I asked for $30 worth of gas and purchased 4 Pepsi at $2.50 each. My total being what $41 something with tax. I presented both Shell cards and the clerk rang in the first one then said there was a zero balance on the second one. I said What!? I just bought it try again. She said oh I know I can only use one! Again I said What!? She said the register wont accept two!?!?!? I was like that makes no sense. By now people are lining up and Im feeling like Ive done something wrong. I say okay well just give me the $25 in gas. She says I cant you have to pay for the difference. WHAT!?!?!? I tell her I cant I have no money she says well I cant do anything. Its the way the system is. Its locked up. I cant give you the card back. I cant give you just the $25 in gas. I have to finish this transaction. I tell her to call someone she says she cant. This goes on for over 10 minutes. SO I go to the car bring in some money that I had stashed and pay her. I tell her its the most rediculous thing I have ever heard of that I want corporates number she tells me she doesnt have it. I tell her I want her bosses number her name. I get it and I leave. What the hell is going on!?!?!?!?!?!?!?!?!?!?!?!?!?! HOW many times do we as consumers have to be inconvienced before someone cares.

I went to the Shell station in Joplin, Mo. The only one in town. All the pumps were bagged. I ask why. Got a smart ass answer. Because!!! I asked for more info. Answer, the manager told me too.. I asked when will be able to get gas. Answer Maybe today sometime. Is this anyway to treat a customer? I always buy gas there. I have a Shell card since 1980. Been all over the states and never have I seen pumps closed unless out of gas. No indication here..I need an answer please...dlyblood@hotmail.com.

I LIVE IN CORVALLIS OREGON, I HAVE GONE TO THE SHELL AT 2635 N.W. 9TH ST. CORVALLIS OR. 97330. ON 02-26-2011 11:01:07 AM 231402445 TO GET GAS, I TOLD HIM I WANTED 25.00 OF GAS. HE WAS FILLING IT UP, AN I HAD NO IDEA, UNTIL I TURN MY HEAD AROUND , AN JUST OF OF THE TRUCK , IT WAS UP TO 47.00 IT 48.20 WHEN I GOT IT STOP. I TOLD HIM. IT WAS 25.00, I HAVE EVEN GOT A FRIEND WITH ME , THAT CAN PROVE IT. HE SWORE UP AN DOWN I WAS WRONG. AN I HAVE TO PAY FOR IT. ON MY BANK CARD, NO CUSTOMER SEVICE FOR ME. I WILL NOT TRADE AT SHELL AGAIN. IT USE TO BE THE ONLY STATION I EVER USED. BUT I WILL DRIVE OUT OF MY WAY TO GET GAS.PEOPLE LIKE THIS NEEDS TO BE REPORTED,

Could you consider hosting one or more "Fill Up For Libyan Freedom" day, where we consumers pay an increased pipe at your pumps, and you send on the increased profits to help the Europeans purchase oil from sources under Gadafi's control until he quits killing his own people?

Don't get your car washed at the Shell Station located at: 1085 Virginia Beach Boulevard, Virginia Beach, VA. It tore my windshield wiper off, AND did not clean my car. When I went in to speak to the attendant/she said owner (she said her name was Susan Chong)she told me I use the car wash at my own risk. Ok, I understand that, however IT DID NOT clean my car. I want my eight dollars back. When I went in to complain, she called me a bitch! Thank the good Lord my daughter was on crutches--she wanted to go after that attendant/owner. I will be going to the courthouse tomorrow to enter a legal complaint. I will be calling the corporate office as well. I will NEVER, NEVER, NEVER buy from a Shell station again~~Does Shell even read theses messages?~probably not!

Happened at 12:00 Sunday Feb 20th 2011 at Shell Gas Station in 1411 Park Avenue, Highland Park, IL I asked the person why you don't let me pay inside. Because my boss said don't open. But the people next to me was allowed to pump without paying inside. The man was yelling at me. Then I said why then you allowed other people and he said he knows that person for long time and he said he has never seen me before. I have been pumping gas in this gas station before without paying first. I use my debit card to pay. The man keep yelling. I thought the rule is during the day I can pump without paying. Then I said to the shop keeper which his name "Syed" You are prejudice and he said to me "You are not black". I said are you upset? Because the toner opf his voice really high and there were some witness saw me. And He said Yes I am upset because you don't know anything? Then he said get out of here 4 times and I said let me write down your name and I will be out.

I have a complaint, I was at the shell gas station located at 4 W. Irving park RD Benseville, Il 60106, and as I was leaving the gas station I had a car accident. I needed help to make a report and call the police but the worker at that gas station refuse to help me. I was highly upset considering that I always use shell gas and had pump gas at this particular location for over 10 years. Please consider this matter important. This is poor quality service.

I need to make a complaint about one of your shell service gas stations. It is the shell station on 10254 Curry Ford Road in Orlando, Fl 32825. On Friday, February 4th, 2011, i put 74.02 worth of gas in my Mercedes S550. I always use the highest grade of gas in my car and never once had a problem. After fueling up that Friday, I did not use my vehicle until Saturday evening (feb. 5th) in which I did not go very far. It was parked most of the time I was out. On sunday, Feb. 6th, 2011, I then did not use my vehicle until around 6pm. My vehicle drove not even a mile, then the check engine lights came on, and within 200 feet the car shut down. I had to have the car towed to a mercedes dealership that evening and use my Girlfriends car to go to work. Mercedes called me on Monday and said I had contaminated gas, and the repairs would cost $1340.00!!!! I have a sample of the gas and also have contacted an attorney on this matter. I would appreciate a call back. If you can investigate this and get back to me. Mercedes has documented the problem, which is bad fuel, and which your station is only place I fueled up from,so your station is the one with the problem. Please contact me. Thank You.. Ryan aceto.. paesan1@yahoo.com

This is in regards to your station in The Dalles, Oregon. I stopped in at about 5:15pm to get $10.00 of gas because I had none in my car and the Shell was the closest gas station to where I was. I asked the attendant for $10.00 regular unleaded to be put in and gave him my card. He said that the pumps were not running the cards and that he would have to take it inside and run it. After bringing my card back out to me and after I signed, I turned my car on to see that the tank was full! I looked at the receipt and noticed that he had filled my tank up to total $36.75. I sat there and waited for him to acknowledge me and when he did I told him that I had asked for $10.00 not for my tank to be filled up. His response was that he repeated it back to me to fill up on regular. I said that he did not repeat that back to me. This is the second time this has happened. My mother had gone there last year and asked for $15.90 of regular unleaded and the attendant put in $50.00. The people dont seem to care about there mistakes either. This was the last time I will ever go to any shell gas station!

THIS IS A FORMAL COMPLAINT TO Leominster Shell, 436 Lancaster St., Leominster, MA 01453. Cashier named Amanda has been stealing from customers and the manager is not doing anything about it. Her boyfriend comes around and starts calling her all kinds of foul language. Please checked the video and you will see what I'm talking about is true. Your policy should require drug testing for new current and new employee. Seriously. If you will not do something about this soon, I will go to our newspapers and spread the words. There few other gas stations nearby and their employees are very professionals compared to Leominster Shell.

I have been trying for two days to contact your customer service (Citi Bank) I wanted to pay my bill. I was put on hold for over an hour each time I called, 1-800-331-3703. The return on my statement is Columbus, Ohio. If they are closed down a recording shoud indicate this.

Ok so you guys have shady services and bosses who leave to not hear complaints went and was told my transmission needed to be replaced found out they took it to a 3rd party and was not working pissed off.....u suck u have lies and cheats working for u and I want my money back

My main concern is the shirts we have to wear. These shirts are to hot in the summer. I guess we will see what happens when someone finally has a heat stroke wearing these. I'm not even sure what this material is. As you can tell by now, I work for shell. Have for a long time. No raises to speak of. Regarding the shirts, all shell stations will give you stained up shirts with holes in them. They think this looks good or something. These shirts itch you to death. Why can't these shirts be regular t-shirts that have the shell logo on them. I will tell you why, because its just one more thing to make the employees miserable. If your not going to pay..at least let us be comfortable.

1597 Irving Park Rd, Hanover Park,IL. 60133 This branch is a very poorly managed branch. I was visiting family in Hanover Park, and I noticed one of my tires was low on air. So I pulled into this branch. I paid the disgusting $1.00 charge for air and as I pulled the hose to my tire, I noticed it was not working. So I went inside to let them know about this and "Roberto," was kind enough to tell me its not working. I said ok thats fine, just reimburse me my $1 dollar and I'll be on my way. He refuses to do so and says there was a sign that said its broken and I have to call the company its leased from. I replied by saying, thats not my job, its on your property and you can deal with it just give me back my dollar. His reply was," I'm not going to argue with you Man! Someone called the cops on me on this yesterday, you can call the company for your money back!" So not only was this a known issue, "Roberto" already had an experience with other customers. I work for a major US company and I know this is not how you treat your customers. Calling the store to speak with the manager is another journey because they never pick up the phone. Manager's name "Cal." Shell..over $1.00 you just lost tens of thousands of dollars...thanks to Roberto at this branch

I'd actually give this a negative 5 star. I used to go to Shell gas station all the time. I drive an hour to work, so they get a lot of money from me each year. Last night I went to get gas there with the kroger plus card, there machine outside's buttons weren't working to enter my phone number since i don't keep the actual card on me. This rude worker inside told me that I couldn't enter my phone number and that she had to see the card. I've never seen someone more rude than how she acted. Her name was Pam at the one on Peach Orchard in Augusta, Ga. I hope she is fired, because she just ruined it for my business there. She doesn't even know anything about the machines, because I go there all the time and enter my phone number.

To whom it may concern. Dear,management office. I'm vijendren sinniah,i would like to open a oil filling station,at my place in perak(Simpang Empat) I have my own location to open my station,i really would like to know what is the processing of open sub branch of shell. i have ten year's experience running my own company in perak(teluk intan) please do guide me how to do with. thank you very much. regard's vijendren s/o sinniah