Ruby Tuesday Corporate Office & Headquarters

(Store Elizabeth NJ 7201) Last night we went to this Ruby Tuesday to celebrate my son's birthday,after we were seated our server show up with a huge attitude,when we ask any question in regards to the food he just put faces to US, he was the worse server ever. After 15 minutes with the appetizer on the table we have to ask to the host to bring US napkins and service ware. Plus the food wasn't what we expected we like Ruby Tuesday, but after this experience will think twice to visit one of the other location. H. Nunez

GREAT JOB RUBY TUESDAYS AT MONTAGE MOUNTAIN MOOSIC, PA. GREAT FOOD AND GREAT SERVICE. I LIKE HOW THE MANAGERS INTERACT WITH THE GUESTS AT THE TABLES....iT IS SO IMPORTANT TO US. I SPOKE TO A YOUNG WOMAN THERE TRAINING TO BE A MANAGER...AMANDA....SHE WAS DOING A GREAT JOB. FIRST TIME AT RT'S MONTAGE MOUNTAIN AND WILL DEFINETLY GO BACK

My Wife and I went to your place in Glenolden,Pa.yesterday and had one of the best servers ever! His name was Tom and he was outstanding.Even though they were really understaffed Tom it seemed was everywhere at once.In the whole time we were there he never stopped working a single minute.He took orders served orders helped the other servers serve meals,refilled drinks,cleared tables etc.I feel this young man is a real credit to your organization and should be rewarded.The really best thing about him was he always had a huge smile on his face.I look forward to dining there again and you can bet I'll ask for Tom to be my server. Sincerely Mr & Mrs Tom Collins 301 Poplar street Darby,Pa.19023

We had dinner at RT on Montage Mt, Pa and thought I would comment. The food was great!! We defintely will return there as we were very satisified. While we were sitting there we did notice that a young woman was visiting table to table. When she came to our table she addressed herself as Amanda. She spoke to us so nice and she asked about our dinners, service and total overall experience. We thought that this was very nice that she took the time to do this to all her guests. she is a asset to your team and business. TA

I am currently at the Ruby Tuesday I Memphis,tn on Winchester and Germantown rd. I order my food at 8:10 my food dismiss come our until 8:51 I waited for a new Orleans tipila plate for over 40 minutes. To make the matter worse an employee sits behind me fixes her two salads and for food from the kitchen and i am.still waiting. I asked the server where was my food. I was told they now were still cooking it. Then when it does come its wrong. They the manager comes ova after he has been socializing the whole time.. I.tell him what happened after I have been waiting

A manager at Ruby Tuesday, Stephanie Guilford is hiring her relatives. The host is her sister in law, Kristin who is her cousin. She gives special treatment to certain people, like her good friends. She is a good manager, don't get me wrong but it needs to stop. Immediately.

My husband and I went to the Ruby Tuesday in Bedford VA. Worst service ever. Wait for over an hour to get meal. The steak was not even cook. The manager was rude. People came in after us was served and left before our meal came. The manager would not even come back to our table. Would not go back

Today is Oct 7th 2011. Just finished eating at store #4271, 101 North Strand Parkway in Myrtle Beach SC. 29588. We ordered Chicken fingers and fries, Southwest Eggrolls and the Shrimp Fondue. We couldn't eat any of it because of the grease used for frying everything. The grease was so burnt and dirty it made the foods taste awful. I was Corporate Food and Beverage Director for 22 years so I know what I am talking about. Every worthwhile restaurant changes the grease before the Friday night crowds. As busy as that place is and as much money as you make there it is almost criminal to serve food that bad. I don't know about you, but I work hard for my money, and I don't like throwing it away or being ripped off.

I have long patronized Ruby Tuesdays in both Winston-Salem and Greensboro NC, at least once a week, for years. But.....We had dinner at the Ruby Tuesdays in Savannah Georgia just off I-95. The restaurant was not busy at all, on a Saturday night (10/01/2011). The salad bar was good, as always. However, the waitress did not come back to check on us after delivering our dinner. My husband had ordered the fried shrimp, and could not eat it. The shrimp was gooey under the crust and very very salty. I tried one too, but couldn't eat it...so when she came to get our plates at the end of the meal, we told her the shrimp were inedible...She asked if we wanted to order anything else, but by this time we were just ready to go. She brought our check, but I was surprised to see the shrimp dinner was still charged to us (most restaurants would have offered to adjust the bill somewhat, or offer a guest certificate!). We went ahead and paid however. OUr bill was $26 and some change, and we (generously) left the waitress a $5 tip...this was a $20, a $10, and two $1 bills. She came to pick it up, opened it, thanked us and asked if we needed change. We said no, and left. NOW...

To finish the complaint regarding the Ruby Tuesday Experience in Savannah Georgia 10/01/2011...after paying and leaving the restaurant, we were walking across the parking lot and the waitress came running after us, shouting for us to wait...we stopped and turned around and she said we had not given her enough money! I could not believe it! She kept saying we had given her only $16.....surely she saw, when she opened the book with the check, that the money was there, but instead waited until we left and then told us we didn't give her enough money. We were so burned by that time we just gave her another $20 and left. This amounted to a $50 meal that we couldn't even eat!

I visited one of your establishment's recently in the Martinsburg WV area and was dealt with a rude employee -- her name was Erica Teets. Among being rude and loud she was also high! After further investigation I found out she is also a felon for theft. What kind of establishment are you running here!?!

i have ben a rt customer for about 10 years now and go regularly 3-4 times a month..and have had bad experiences @ the north dartmouth mass location..after the (so called last straw) in early august i sent an email to the ruby tuesday site explaining about our visit..which was inexcusable..my wife and i always order the same dish which has changed names over the years..shrimp alfredo pasta..simple right!? not so much..the restaurant was relatively quiet..around 4 tables occupied..i made a simple request to have the dinner biscuits brought with the food..easy right? nope after waiting 25 min for our food it arrived cold and no biscuits were served..i was told they were in the oven be out in a few min..i asked to have my dish re-heated while my wife proceeded to eat hers..20 min later i recieved my food..after my wife had finished hers!...and could not believe the food was still cold!! at this point i did'nt care..i just wanted to eat..i asked..where are the biscuits???? and was told...so sorry there in the oven again!!!!!...i therfore finished my cold food...and then was brought the biscuits 15 min after i had finished..HORRIBLE!! after sending my e-mail and explaining about our bad experiance..i was contacted by SCOTT CONSTANZA and was told by scott that the north dartmouth mass restaurant was 1 of his and was sorry about my experiance and that i would receive a coupon in my e-mail and he asked me to please continue to visit (if anything) other ruby tuesday locations..and because we do travel and have done so...i agreed...well needless to say after him telling me i would receive this e-mail within 3-4 days..it has been over 2 weeks and after being ignored by scott after leaving him messages...my wife and myself will be more then happy to give another restaurant our buisness on a regular basis...so...GOODBYE RUBY TUESDAY..you just lost another long time customer.

I had stopped at the Ruby's Diner at the Houston International Airport and was very disappointed in their service. You would think that a restuarant in a busy airport would understand that SPEED of service is a critical part of being there. Well, this place was slow! But here's the kicker, I wanted a refill on a cup of Hot Tea, and they wanted to charge me another $2.10 for a tea bag. Can you believe it? No charge on refills of coke or ice tea, but $2.10 for hot tea. I complained to the manager and he gave the reason behind this charge as "Company Policy". Ok Ruby's Dinner at IAH. Your $2.10 company policy has cost you a lot more than that in the long run. Recommend you STAY away from this place. Until either they speed up the service, or stop charging for refills of hot tea. Which by the way, I have not experienced at any hotel or restuarant chain throughout the country!

MY FIRST TRIP TO YOUR ORANGEBURG,S.C. LOCATION WAS 9-23-2011. I AM SORRY TO SAY THAT IT WILL BE MY LAST. THE ONLY GOOD THING GOING WAS THE SALAD BAR. SERVICE WAS POOR. WE HAD TO ASK FOR DRINK REFILLS, BREAD ARIVED AFTER WE FINSHED EATING. WE HAD TO ASK FOR CHECK AND THEN WAITED TWENY MINTUES FOR THAT. I HAVE HAD BETTER SERVICE AT A FAST FOOD REST., I HAVE WORKED IN FOOD SERVICE AND THIER IS NO EXCUSE FOR THIS TO HAPPEN. THANKS ANN THOMPSON AT ACBCCT@GMAIL

The RT's montage Mt Moosic Pa is a great place...The food is EXCELLENT, service is fast, salad bar is awesome and all of the staff is friendly. The place is very clean also. I would just like to tell you we enjoy going there and that they are doing a great job there...Pass the compliment to them...they all deserve it. T

Great job RT's Moosic Pa...place is great. Food is so good and service wonderful. They are a friendly team there and it shows!!! place is also clean and the salad bar is kept appetizing and clean..I like that. Managers are very nice also and aim to please. great job RT'S on the mountain!!!!

The Ruby Tuesday in Oak Park Heights, MN is very nice. Staff did a wonderful job. I love that they have brocolli on the kids meals besides another side! They finally have a coupon without a bunch of exceptions. Our Family will definitely be going back.

As Ruby Tuesday stockholders, while on vacation,we decided to have dinner at your restaurant in Rehobeth Beach(#3019). We were terribly disappointed from the time we were seated. Our waitress, while pleasant, spoke with an accent and we had a hard time understanding her and she us. Our appetizer, spinach/artichoke dip, did not taste at all like it contained any arichoke and it was barely lukewarm. I chose a special of sirloin steak and lobster and asked for a baked potato. I was told that baked potates were not currently available. This was at 7:00 on a Friday evening, prime dining time. I asked for my side of mashed cauliflower to be served in a separate dish. The waitress nodded ok. Shortly afterward she told me a baked potato was available, so I ordered it. I few minutes later she came back and said she was mistaken, baked potatoes were not available. Our meals arrived and I took the lobster out of the shell, it appeared almost raw. I sent it back and told the waitress it was undercooked. She said a new one would be prepared. When the second lobster came out it was more undercooked than the first, looked like rubber instead of flaky. I told her I just did not want it and I only ate the steak and fries. The cauliflower was served on the same plate, not separate as requested. During the time that substandard food was coming out of the kitchen, the receptionist was giving a backrub to the manager and other employees right at the reception area in the front of the store. It was totally unprofessional. It disturbs me that a company I have an interest in can have such a poorly managed, substandard operation. This experience certainly has diminshed my confidence in company management.

I actually work at a Ruby Tuesdays and have pros and cons to share. I think Ruby's has great food most of the time and the restaurant I work at stays really clean, the salad bar is always kept up with fresh items, and the people I work with are hard workers. My cons are the unfair ways they treat waitresses. They use our tip percentage from credit cards to determine what kind of shifts we get and how many tables we can have at a time. This is unfair due to the fact that some people will always tip low and some people tip the same amount no matter what the cost of their bill was. If I have a lower tip percentage then another waitress...she will get more tables then me and will have the opportunity to have a 'closing' shift which means she will be on the floor longer having more hours. I feel this is a very unfair way to judge who gets what shifts and how many tables we can have. Another thing I have noticed lately is if we dont sell a certain amount of food to each person (its a guest per average thing) then we have to do double the work in clean up after our shift then the servers who were able to sell a higher amount of food 'per customer'. Its not my fault if the majority of my tables wanted only salad bar on one night which can cause my 'sales per guest' to be lower and result in my having to do double the work. Its not ALWAYS bad service if a customer decides to not tip us the expected 17% which results in us not getting good shifts or the same amount of tables as another server. I have actually had to deny credit card tips many times so low tips wont hurt my ability to have more tables or the 'better shifts'. I wont disclose the area of my work place out of fear they would fire me if they think I am going to stir any trouble with their 'rules'. I have honestly thought about what a good case I would have with a legal matter in the unfairness to the servers. One time I had too many voids due to 4 ladies that all had ordered salad bars with the dinners to only later decide they didnt want the salad bar. I went on some red flag list where I had to sell so much food in 2 weeks time or I would be banned from ever serving at any Rubys again ever...that I would get locked out of the system. I have worked there a total of 4 years and the things they come up with to figure out who gets what shifts, who does what work, and who gets more tables then others is down right prejudice. We can not make people order steaks all the time, we can not make everyone leave us great tips, and we should never ever have to deny a tip out or worrying that we will get bumped down the list that decides if we can be closers or if we can have more then 2 to 3 tables at a time. Tonight for example we were told that whoever did not sell at least a average of 17 dollars worth of food to each of our guest that we would do double the clean up work while those that did sell this much food to each guest would have to do nothing. I can also remember a time years ago that rubys tried to tell the servers they had to wear eye and lip makeup. This lasted about 2 months of them checking us when we came in to see if we had our eyes and lips on as they would say and then someone pulled a law suit on them for it. IF you want to be a respected restaurant...then respect starts to your employees...and this will shine forth through the workers and to the guest. The way they work this whole tip percentage thing is belittling and degrading and I personally would think it would be illegal to deny one server a better shift due to something that is not totally in our control. Just to make a note...some of the servers with the higher tip percentages have figured out ways to have a friend come in a order something small and then leave a huge tip on a debit or credit cared to raise the servers tip percentage so then that server ends up with all the closing shifts. So when you think that you are putting your best server with the most tables and better shifts, its likely that the server has had to figure out a way to get around your unfair rules. Ive served long enough to observe that there are people, no matter what the cost of their bill, they will always tip the same amount. If those people are coming in and their bill is lets say 50 dollars and they leave their usual tip of 5 bucks on the credit card...I have to deny it because a 10% tip will pull me down on the list and I will get less hours and less tables come my next shift.

I just had to write about Brett,the General Manager at the Saline, MI restaurant. We were at the restaurant on Saturday August 26th. We had never been at a Ruby Tuesday and my husband does not like garlic. He asked what was on the steak and when he found out they put garlic on, he requested that nothing be put on his steak. Our waitress was very busy, so my husband didn't get any more coffe. When our meal came, it was obvious there was garlic sauce on the steak. My husband sent it back and within a matter of seconds, Brett, the general manager was at our table apologizing and explaining that it acccidently got put on at the last minute. My husband is very proud and he would rather the food was right then get it free-and I didn't think anything could make him happy. If I wasn't eating, he would have left. To make a long story short, Brett personally served my husband a perfect steak, in record time, filled his coffee cup, brought rolls and 2 velvet cupcakes. And he was very sincere when he said that we do not come to a restaurant together to eat separate, so my husbands meal was NO CHARGE. It was not the free steak that made us feel better- it was Brett and his sincerity that helped my husband to settle down and enjoy his meal. Brett pulled off a miracle-he is excellent at public relations and I really appreciated it!!