Rooms To Go Corporate Office & Headquarters

At your Puerto Rico Store, one of your Customer Service personnel, brushed our concern off by indicating to my wife, we needed to have check a futon bunk bed set better when we purchased it for our Grandchildren at the time we were at the store. Amasing answer, we did not have them there to put their feet on the slats to measure them. It was not until we had our Grandchildren over that we noticed the first 6 slats on the latter had only 2 1/2 inches between them and the width where their feet are placed are less than a 1/2 inch, this causes their feet to hurt underneath causing this to become a highly hazardous way to be able to get up to the bed. What I asked was to exchange not to return, we are loyal customers of yours having bought Cindy Crawford sofas both here in Puerto Rico and in our Miami residence, plus other pieces of furniture. If your Safety Policy is a Priority as you indicate in you web site, I would look at the catalog #34111625, Ivy League Merlot Futon Bunk Bed set very closely, since my grandchildren are of the age 6, 8, 9, and there feet barely fit in between the slats. It is a highly dangerous set, nice looking but dangerous. Would appreciate your prompt attention to this matter, since both my wife and myself are hard business travelers and have very little time to be back and forth with this matter. Knowing Puerto Rico as I do, and experiencing the type of Customer Service obtained today at your store, there is not much we can get done here. Your Headquater's intervention will be greatly needed.

I purchased a mattress that had a promotion for a TV or Brandsmart gift certificate. I've since found out that I could have saved at least $160 if I didn't want the promotional item which they neglected to tell me. The mattress is fine, but delivery wasn't great since they wouldn't remove my waterbed after telling me in the store they would. Unfortunately this is what we have come to expect in this country... poor customer service and lack of accountability.

I purchased a 1200 dollar couch a little over a month ago and the salesperson said if anything happens to the couch in the first year...ANYTHING!!!. They would repair or replace no questions. So, I have hardwood floors and the couch is against the wall, the piece of crap fake leather stuck to the wall and ripped it off the back of the couch and I called to tell them about it and they said its not covered under the warranty, very rudely btw, them I talked to someone else and they were saying the same thing. Why are you people going to lie to get a sale and then not back up what you say. Pure shit if you ask me. Im going to contact corporate, tell everyone I know not to buy from Rooms To Go, and I know alot of people, post it all over facebook, twitter, whatever it takes to get my point across unless something is done about this. Hell I'll do it anyway even if it does get taken care of because these people are making millions of dollars selling junk and lying to people. It will not be tolerated!!!

After reading all of the other customer's complaints it is obvious that Room To Go' HEADQUARTERS really doesn't give a big rat's ass about the quality of the product they sell or customer care. I will question if anyone will have ball enough to call.. h Ron Stephens 210 349 0287 / 210 381 7522

I reference the previous message sent to you and failed to give you the reference NO: Order # 3816199, Store # 2204 h Ron Stephens 210 349 0287 / 210 381 7511

I ordered a bedroom set along with a sofa and end tables. Last week, I called customer service to reschedule delivery by one day. Since delivery is scheduled for tomorrow, I called customer service to determine what time the delivery will be made. I was told somewhere between 7am to 10pm, but they would give me 30 minute notice. I spoke to Cynthia Laruz, Supervisor, who said they could not be more specific. I asked to speak to her supervisor, Amy Perez, but was connected to her voice mail. While the sales clerk, Lorie Tores, was very helpful, RTG delivery serious is horrible. This is my first and last experience with Rooms To Go. Now I understand the low customer satisfaction ratings and reviews. RTG needs to greatly improve on their customer service.

I purchased over 5000.00 in bedding furniture and a recliner in 2009. The mattresses for both rooms has a 15 year warrantee and sleeps like crap. My mom complained about the mattress I purchased for her about 8 months after purchase saying it sags and sinks in middle. Now my mom was all of 110lbs. Rooms to go sent a tech out who said it was only 1/4 of an inch depleted. She continued to complain about her back and neck aching from the bed so we turned and flipped as much and as often as we could since it was a pillow top it could not be turned over. Mom mom passed and I am now sleeping on this pricey mattresses and truly understand the discomfort my mom suffered. I called, complained and another tech came out saying something similar. I am spreaing the word to friends and family about the poor service warrantees delivered by RTG and defective iteems they sell. I have been unsuccessful reaching anyone at the corporate office to get this matter resolved.

I would like to say that I found the sales people to be very helpful and the chair I purchased is as expected; however,they charged ME to pick-up my purchase...$45.00. The explanation was that they use an outside delivery service to deliver the furniture from their warehouse to their store and pass the fee on to the customer. REALLY????? I paid the fee, but will NEVER do business with Rooms-To-Go again....RIDICULOUS!!!

I am a first time customer with RTG and a last. I purchased a new living room set leather and recliner (elec) and end tables lamps console the whole shabang! First stained and the legs were actually wobbeling. they would not fit the furniture properly. The next set worse the leg actually fell off. I contact cus ser they tell me its the Del fault it shakes the fur during Del, OMG the furniture I told her wasn't setting on its legs it was up on the side. I refused the set but the ser person said they couldnt take it back without paperwork. OMG are u kidding me All I want is a refund!!!! It was Delivered twice and Broken give MY MONEY BACK AND LET ME GO TO SOMEONE that doesnt sell JUNK!!! For almost $4000.00 For Everything it should be top of the line. DONT BUY ANYTHING FROM ROOMS TO GO!!!!!!!

We did not got items selected after 6 weeks, purchase made from R2G greensboro, NC Sucks kids get disappointed

my story is similar to all these complaints .only wish I had done my homework and check out R.T.G. before I purchased my living rm. set .after only 2 years 3 months furniture is falling apart .was told I was purchasing leather,was even offered "leather protection"but turned down just to pricey.you would only offer "leather protection "for real leather they even made note on my reciept that I turned down there "gimmic"have had leather in vehicles and never seen real leather do this. couch,loveseat and recliner turns out it`s pleather or worst not sure but is completely falling apart and I`m a bachelor not even like a bunch of kids or people to ware it out.called customer sevice what a waste of time no help or satisfaction at all .furniture will have to be thrown out by three years ,that seems unrealistic to me.it`s the big company taking complete advantage of the common folks. something needs to be done to make these people(a) tell you honestly what your buying and(b)get there quality up.if anybody can help please do.rob-e@earthlink.net

_10 this company sell junk furniture and shady practices with warranties ect. Buyers beware run away I purchased an entire livingroom set lamps tables everything the couches are falling apart stiching is junk and i paid extra for the stain protection it is a joke and the paint is chipping off the tables People this whole set is not even a year old omg!never again and run as fast as you can from this junk company!

my God.Rooms to go has the worst cust service i ever experienced. After waiting 6weeks on a sectional they delivered damaged and two left hand chairs.They promised to repalce but after 3weeks the brought another left chair again.Im sick of the store managers attitude. The pleasant hill branch in Georgia.I asked to return the sectional but they refusing,ive not even had the incomplete sofa for 30days.This is america i promise they will take the refund and i will never have anything to do with rooms to go.

For your own benefit, shop elsewhere. We purchased a bedroom suit July of 2011. It took from August to November to deliver the entire suit without damages. Their delivery team could not adjust their schedule to our schedule (we work day time hours). On two of the deliveries we were promised the furniture would not be damaged, a manager would inspect before it was placed on the truck. We had to fight with their No- Customer Service Line, spent hours and spent on the phone. We took a total of 3 vacation days to receive our furniture. The delivery service left cardboard and string on our driveway and walkway. 8 Months later we found that our new mattress was slopping where we each slept. A service call was placed, it was determined that our mattress was defective; we received a call from THE CORPRATE OFFICE, to let know we could select another mattress. THE CORPRATE OFFICE did not let me know our “BONUS” $ 488.00 BrandSmart card would be deducted from our original purchase. They left it to the very nice store manager, Eric. They apparently treat their staff the same as their customers. They made us pay for the Brandsmart card in the exchange because they sold us defective mattress. Customer Service on the phone is horrible. Rosey, the so called Director of Customer Service could use more training on customer service that any of the call agents we went through. On a positive note, Eric at the Southlake Store is very knowledgeable, informative and helpful.

The guys at Rooms to Go in New Orleans put my bedroom set on the back of my truck. The footboard flew off the interstate. Rooms to go would not let me exchange it or refund my money. So be careful, and make sure your furniture has been placed and tied down properly before driving off.

I am writing to express my utter dissatisfaction with this company. I have been a very loyal customer, over the years purchasing: - A children’s complete bedroom package - A Disney Princess bed - Bed with mattress - Dining room set - Living room set I initially had a problem with my Simmons mattress which I purchased in the Spring of 2009 – it is the most uncomfortable bed ever causing major body aches and discomfort , but was told that the body indentations we have seen are “within the acceptable limits” (acceptable for who, I am unsure; definitely not someone actually sleeping on this mattress). Since there was nothing the incredibly inflexible customer care center would do for me I was essentially stuck. Fast-forward to Spring of 2010 when I bought a living room set comprised of a sleeper sofa, love seat, two chairs, and an ottoman. I should have known better than to do business with Rooms To Go again, considering my mattress experience, but I gave you the benefit of the doubt; shame on me. I was talked into the protection package thinking that would cover regular wear and tear. Just a couple of months ago I noticed tearing at the seams on the cushions of my sleeper sofa. When I got around to calling customer care I was told my sofa was out of warranty and nothing could/would be done. I asked about my protection plan, when I was quickly told this only covers food and beverage spills – which was not my understanding at all. I told the representative that was simply unacceptable and he agreed to have a representative come look at issue. When the service representative came on Tuesday, May 1st he indicated that the tears at the seams were not something he could fix by hand (the seams require machine sewing) and that customer care would be in contact to arrange sending new cushions. I received a call on Wednesday, May 2nd asking me to call the care center for the outcome of the visit. When I returned the call today, Thursday, May 3rd I was told the visit was a “courtesy only” (which I deemed condescending and rude) and that nothing would be done to assist me. I asked for a manager and was put on infinite hold, which precipitated this letter. Why would you send someone as a “courtesy only” simply to tell the customer they are completely out of luck? This approach is not only ridiculous but a major waste of the company’s resources and time. I am one step from contacting the Better Business Bureau with my grievances, but want to give them an opportunity to rectify this perception that Rooms To Go simply does not care about the post-sales experience and is only interested in selling sub-par products to unsuspecting customers then firmly closing the door in our faces when issues occur.

I had the worst Customer Service that I have ever had. After waiting 9 hours and then the delivery was 2 hours later than the "courtesy window", the driver was rude and argued with me. Then the wrong table was ordered by my salesman-Dean-who said his store had just changed the "numbers" and he wasn't aware. SO this is great....now I get to wait another 9 hours for them to delivery the correct table.(if they get it right this time). Then the store manager was just no help. No one seemed to be concerned that the delivery took so long. The worst experience that i have ever had with any delivery or purchase!!!!! I will never step foot into a rooms to go store again and I've already told everyone to beware and never trust this company!!!!!!!!!

When I made the decision to write a complaint I did not think everyone who used Rooms to Go was having the same sort of problem but after reading the above reviews it might be a waste of my time to continue. Either Corporate officials are not getting the message or worse, they just don't care. We purchased the Cindy Crawford Island Living room collection about 6 months ago and we are seeing thread runs in the cushions, places in the material that look like it has been branded (a dark square coloring on the side of the couch about the size of a playing card). Rooms to Go did send a rep out to our house to look at the furniture. He told us that it looked to him like we had not been careful enough and had caused the snags in the cushions. The branded spots are apparently part of the process with the Cindy Crawford line (according to the rep). Today the Daytona Beach Store service rep called to see if we were satisfied with the visit by the store rep's visit. I explained that we felt that nothing we had done was likely to have caused the snags and that if Cindy Crawford wanted to sell seconds with her name on it, I understand. The service person offered to order us material to replace the one cushion. AS each couch has 6 cushions and we bought 2 couches I feel like it would be a waste of time as I am sure the other 11 pieces are made from the same material and we would be replacing them down the road. Last week the Corporate office in Tampa called to tell us they were giving us a free wine set for being such good customers. I told the service lady that I would pass on the gift as I didn't want to serve my friends with seconds. All in all Rooms to go has kind of disappointed me. Didn't use to be this way. Over the years we have purchased a lot of things from you. Looks like this is probably the last buy.

You will ever see me in Rooms to go EVER AGAIN! You are all rude and pushy! Now I am stuck with an uncomfortable mattress that you will not swap out for me and that is pathetic! I'm telling everyone I know DO NOT SHOP ST ROOMS TO GO!!!!! TERRIBLY RUN...crappy business poooooooooooor

To Whom It May Concern: I have been a Rooms To Go customer for several years now and up until recently I have been very satisfied with all of my purchases. It was because of RTG that I was able to furnish my entire home at a reasonable price with good quality furniture. However, I am greatly disappointed with a purchase I made about a year ago. My husband and I were looking for a new couch and chair set as the couch we had purchased from Rooms To Go years past needed to be replaced. I found what I thought was the perfect set, large, comfortable, in a great color. It has been about a year and I noticed the accent pillows that came with the set had started to come apart at the seams and the decorative stitching was pulling and coming off. However, I wasn’t concerned because I had purchased the extended warranty which I thought would cover the repair or replacement of the pillows. When I called today, I was surprised and angered to find out that the extended warranty that I had purchased and paid for did not cover the accent pillows. When I was convinced to purchase this warranty by a RTG representative (who said EVERYTHING including accent pillows were covered), I felt the additional couple hundred dollars would be a good investment. If I had known that this was not the case I would not have gone forward with the extended warranty. Also, it is unacceptable that only after a year, the furniture I purchased is starting to fall apart, even if it is only accent pillows. Now I am faced with the decision to either throw these out and purchase a whole new set of pillows that I hope would match my couch set or try and repair them myself which means they will not look as nice. I would expect and hope that RTG would want their furniture to represent a great quality of work in the furniture they place in others homes. It is after all great advertising when a guest comes to my home, asks where I got the furniture and are told Rooms To Go. Many have had less than high opinions of RTG furniture until they come and see what I have purchased and heard me state that I have never had an issue and love what I have bought. My plan has always been to make future purchases with RTG but after this encounter I am seriously reconsidering that because I feel I was deceived in my purchase. I feel as if I spent the extra money I could have saved for nothing. In closing, it would be nice if I could get replacement pillows for the ones damaged however after what I experienced I doubt I will even get a response. Again, I cannot express enough my disappointment.