Rooms To Go Corporate Office & Headquarters

We also were taken for a ride with the lies told to us at the Cleveland, TN store. Their sales methods are simply to do/say whatever to increase the bottom line - no matter what the tactics did to the customers. In reading the other comments, I see we weren't the only ones lied to regarding the same things. Corporate should maybe read these comments and take the proper action (or maybe they are the culprits and tell sales uppers to teach sales people to do whatever it takes to get the sale done). I will definitely tell everyone to steer clear of RTG.

I purchased a mattress and box spring set (Serta Island King set) which i paid $976 dollars for that started sinking/sagging shortly after i purchased it.(Univ. J W Clay Charlotte, NC) I called CS and they sent a techinician to my home and told me i had defect in the mattress. But when i called them back i was told there was only a 1" defect (sinking/sagging) in the mattress. It would have to be a 1.5" defect in order for them to exchang the mattress WTF !!! there should be no defect in a NEW mattress . My back and shoulders hurt worse now than they ever did. I made the biggest mistake buying that set from RTG. I called myself buying a better quality mattress thinking it would eliminate some of my back and shoulder pain. Big Mistake, i will not make the mistake again of making any more purchases with RTG!!

My husband and I went to the rooms to go in pomano beach, we went to get a new bed. i had just had surgery and was on bed rest. we found a bed and was told it could be delivered the next day. i explained to the salesman i am on bed rest could i be the first stop, if not we could schedule for another day. Joe said no problem. the next morning at 8:20 customer service called to say my window would be from 3-7pm, i said no I requested first, she said there are other deliveries. I work in retail so I understand that is why I stated if I could not be first make me another day. An hour later i was so pissed I called and spoke with the manager, he was rude. Needless to say they showed up at 4:55pm. after they left i immediately went to bed, well they delivered the wrong bed. I ordered firm mattress I got pillow top. I have left messages and even faxed a letter to the store manager, with no response. I just spoke with the sales man and he said he would look into it and call me back (I won't hold my breath). Well my credit card statement should be here in the next couple of days, if I don't get a response, I will dispute, unfortunately they leave me no choice! This is ridiculous, I have reviewed other complaints and people had the same problem. We work hard for our money and we want what we paid for!!!!!!!!!!!!!!!!

RTG does not sell quality furniture...of course the best of the best goes on the showroom floor...When speaking with CS the "supervisor" you are speaking to is actually just the rep sitting next to the one you were just speaking to!! They do treat their employees very well...most have been there for years.

The Cindy Crawford collection, namely the Granby bedroom set, collects dust, and scratches very easily. Great looking set, but do not use furniture polish on it, or it will look wet and dull. Rooms to Go also has a bad habit of trying to sell you their mattress protectors and claiming to be giving you a great deal while doing it. The mattress protectors make changing your bed very hard, and they do not fit snugly. Other than that, RTG is a great store with great furniture.

My experience with the Room To Go Store in Gretna,LA. was truly diplorable. I went in looking for a recliner and found one that I thought I would purchase. The chair was $227. The chair was a display model and the last one on the floor. I had seen the manager (Dennis LeBlanc who is white) previously give a Caucasion Lady a discount on her furniture that was a display. The chair itself was not a quality piece of furniture. I am a Afican American male, 50 years of age. I explained that I was going to be paying cash for the purchase,and would be picking the chair up then if he could discount it. I offered him $200 for the chair because it had several spots on it and being a display model it also had several worn sections. I was told that there would be no discount. I continued to look around the store. A Caucasion Lady had seen the exchange stoped me to ask my opinon on a sectional sofa that the sign said was $1300. She engaged me in a conversation and asked how much She should offer for the furniture she was looking at. I told her I wouldn't pay more than $1000 for it. I also told her I had seen one similar to it at Dillards Dept. store and that it was only $1000. At this time Dennis came up to me and threatned me. He said he was going to call the Gretna Police and have me thrown into jail for offering my opinion. I have never even had a speeding ticket nor been in jail. I felt I was being targeded by a racist Klu Klux Clan Member and being treated like a criminal. I am not afraid of the police because I am an upstanding person. My best friend is the Chief Of Police in Sulpher,La and I have several relatives who are Police Officers on the New Orleans, La force. I intend to let as many people as possible both Black and white know of this situation and ask them to not shop at this store.

WE PURCHASED FROM RTG 1/1/2012 ONLY RECIEVED HALF OF THE PURCHASE, THE TABLES WE ORDERED TO DATE HAVE NOT BEEN DELIVERED, I TOLD RTG TO CANCEL THE ORDER AND RETURN MY MONEY. THE SOFA, LOVE SEAT, CHAIR AND OTTOMAN WERE DELIVERED I WAS NOT SATISFIED WITH THE CHAIR IT WAS STRUCTUALLY A BAD FIT! THE SOFA CUSHION ZIPPER WAS CUT, THE TECHNICIAN CAME AND SEWED OVER THE ZIPPER WHERE THE CUT WAS AND CALLED IT A DAY. I WANT THE CUSHION COVER REPLACE I DID NOT PURCHASE BROKEN PRODUCT. I AM THINKING I WANT THE FURNITURE TAKEN BACK, BUT I DOUBT THEY WILL TAKE BACK THE FURNITURE.

So I called today to get my ottoman re-sewed back up(2nd time) and its a whole another split on the other side I have to honestly say Im very disgusted on there warranty if you move than you are responsible for the problems but yet I bought my furniture in march of 2011 and in july it had split. Not cool at all the lady at customer service was rude she said her name was Bonnie, but probaly lied jus like RTG did... Just to think I was gone buy some stuff from there until today.. American signature furniture is calling me now

CINDY CRAWFORD (TAKE IT AWAY) FURNITURE IS OF VERY POOR QUALITY I WAS TOLD I COULD BUY NEW CUSHIONS TO REPLACE THE CRAPPY ONES THAT FELL APART ALREADY , SO THAT MEANS SPEND MORE MONEY FOR MORE CRAPPY STUFF, TO FALL APART NO THANKS LYNN AND KATRINA THOMPSON NAPLES FLORIDA

I purchase a Queen Bed room set on May 2011 Mr. Musa was my sales man, I must say this has been the worst experian ever in my life time! The bed room set I bought it's been giving me problems for the last past 8 months. The Mattress in the center sinks down and their is no support for your back mind you they have change the Mattress 3 times and the first time the Tech came to my house was rude and unprofessional, I was trying to explain the issue what was going on with the Mattress, but he didn't want to hear me. I paid 2,482.37 for this set and I'm not happy at all to who ever read this ROOMS TO GO is the worst they just want your money their customer service is the worst!!!

Rooms to Go in Raleigh, NC on Glenwood Avenue. My husband and I were shopping for a living room group and we found one we liked. The sign on the coffe table stated 7 piece group for $2499 included the "Free" TV. However, when we told the salesman what we wanted he informed us the sofa that was on the showroom floor was actually an upgrade and not included in the advertised package. We asked to see the Manager "Sean Babcock". He came over and before I could finish my statement he interrupted me and told me I was excited and I informed him not to presume to tell me how I feel. We then were told that the loveseat in the group was also an upgrade and not included in the package price. Neither the sofa nor loveseat in the advertised package sign on the coffe table were availbale for reveiw. The manager "Sean" proceeded to tell us that it's like buying a car and you have other options that of course add to the price. He also stated " you are NOT getting that sofa and loveseat for $2499.00." He had no interest in our opinions nor did he have any interest in making a sale. He was happy to let us walk out of the store without an offering of compromise or apology for his poor customer service and communication skills. I'm assuming to be a store manager at Rooms To Go, NO EDUCATION is required! Raleigh, NC

DON'T DO IT. The furniture was delivered as agreed but the love seat showed up with a snag in the leather (??) on the seat, a scratch on arm, the pads on the foot rests are uneven with part of it having 2" of pad, some no pad at all. It is a reclining love seat & after 3 wks has a huge V between the two pieces where they are leaning away from each other. Called to report, their tech showed up, sanded the snag down to a hole, applied a magic marker to correct the scratch, said he could do nothing about the pads as the seems were sewn in, said he would make a report & I would here back in 3-5 days. I had to call them & a was greeted with a nasty attitude but agreed to replace the love seat. I tried to make my 1st payment 3 weeks before it was due, could not access with my account # & birthday after several attempts, had to call & they sent me a link, I filled out my banks info & submitted the payment, 4 days later received an email stating they could not find my back account the payment was returned. I verified the info was correct & resubmitted the payment, called immediately after to make sure they had the correct info this time. I was told they can not verify my account info but did tell me I had been hit with a $25 return fee & my credit limit was reduced form 10K to 0. I have not had the furniture for 3 wks made 2 payments before my due date which is not until 02/06/12 & now they screwed up my perfect credit.

DON"T DO IT 2!!Just added a complaint about a love seat but forgot to change to 1 star & poor. Oh & here is the local news ... Our sales rep here in Clearwater, FL John Wikies was over his job & just ready to go home both days we visited this store. 1st day sent me home to run my own credit, said you have a better chance of being approved on line, I have perfect credit. 2nd day chased us around from station to station adding anything we were looking at trying to get us out of the store since he had been there since 7AM & it was now 10PM. Yep told us his hrs & he was ready to leave. We even had his hrs & tried to show up on his day off to purchase more accessories, when we arrived he greeted us, after I told him what I wanted he helped another customer who happened to be my friend that came in with me & when he was finished with her he turned & walked away from my sale. Did I mention on my original purchase I called him out for adding merchandise to my order that I did not agree to purchase. HMMMM Someone needs a new job.

How this company stays in business is beyond me. The customer service department is got to be the worst I have ever delt with. I will be sure never to buy furniture or refer anyone to them. What is even more amazing is all the negative feedback on there site here. You think they would read all this feedback and say...We have a problem here and how do we fix it.

I wish I would have read these comments before I purchased my dining room set. The china cabinet door is in need of repair. I was told that they don't have any others in stock that I can exchange one with. I went to another store and saw the same cabinet out on the floor, asked the store manager if I could exchange the door and he said no because I didn't purchase it from him. So I went back to the store where I purchased it from and he said I have 3 options, return the merchandise for a "Store Credit", they will send out a repair person or they will ship me a new door. Judging by what I read above there really isn't a good choice. They never called to tell me what they would do so I called them again. I was told that just 7 minutes ago they were notified by corproate that they would send me a new door because there is no U.S. inventory. It's on the floor at a store about 15 minutes away. Oh BTW, no estimate of when I might receive the new door, it's comming from the factory overseas.... Right

I just wanted to let you know that your company should be ashamed of the quality of furniture it sells. We purchased a couch and love seat from one of your Houston stores and within 3 months it began to fall apart. We called what you claim to be your customer service department and they sent out what you claim to be a repair technician GIVE ME A BREAK. The guy didn't do anything except look at the couch and leave. A week later we recieve an envelope in the mail with a peice of fabric the size of a wash cloth that was to fix the part of the couch that was falling off. REALLY!!! So after a month a several phone calls, another one of your so called technicians came out and put some foam in 2 of the cushions which made them look worse and then attempted to fix the back of the couch and made it worse. Which I have pictures. My daughter sliced her finger on the staples that the moron left out. He told me that he was going to order new parts for the couch and piece it back together. PLEASE, IS THAT REALLY WHAT YOU CALL CUSTOMER SERVICE! So after 2 weeks and nothing showed up to fix the couch we called your lovely customer service department again and asked where the parts were. They actually gave us a ship date and a tracking number. It has been almost a year and no parts have ever shown up. We called your customer service department AGAIN and finally they said they would take the old furniture back and give us store credit. OK, that's great. WRONG! We did get credit and got new furniture but in about 2 months the furniture looks like it is about 10 years old. Cindy Crawford should be ashamed to have her name on this furniture. I have wasted several hours of my life on this and thousands of dollars. This is the worst store and furniture ever. YOU REALLY SHOULD BE ASHAMED. On January 12 one of your technicians showed up at my house. He Told me that the cushions were that way because of the sofa we bought and that there was nothing wrong with it. I then told him that the cushions were so flat that it was like sitting on the floor. He then unzipped the cushion and looked at it and told me that he would have customer service contact me about. I thought that was why the guy was at my house. Needless to say....no one from customer service has contacted me and the couch is just a crappy as it was before.

We purchase a living room set just over 2 years ago that included a leather chair, sofa, and love seat. It was professionally treated with their "force field" stain protection before delivery and we have since treated it with the "force field" cleaner/protectant since we've had it. It has not been treated or cleaned with any other product. We noticed a few weeks ago that the leather on the sofa has begun cracking. The chair and loveseat are fine. I took my paperwork and some picture s of my sofa into the RTG store where we bought the furniture and spoke with the manager. I politely asked her what we could do about it. She went to the back and a few minutes later came out and said that they would arrange pick-up of the sofa and delivery of a new one (replacement). She said that all I had to do was pay the $60 to have the replacement sofa treated. I agreed and paid the charge. Before I could even get home, the manager of the store called back and renigged on the deal saying that my sofa was out of defect warranty (the stain warranty was supposedly still good, though). They refunded my $60, but I was very unhappy to be told one thing and then have a complete reversal done. I called customer service and asked to speak to the store manager's supervisor. Well, here lies the biggest problem. They can't transfer anyone to a regional mananger or anyone of any authority. Supposedly, they can only email a regional manager and ask them to call you. Ha! After several days I finally got a call from a regional manager, Michelle Sage, and she said that she would call back within 2 days to schedule an appointment to come look at the sofa to see what she could do. She didn't call back. Two weeks later and mutiple phone calls to CS for them to email Ms. Sage again, she finally called back today saying she misplaced my number. Yeah, right! I'm really thinking that no one at this company keeps their word and they are really just hoping that by ignoring us we will go away. Well, not me!!! Ms. Sage made an appointment to come by to look at the sofa next week. However, at this point, I will believe it when I see it. RTG customer service is the WORST I have ever seen!!!!!!!

After reading all these comment/complaints I have now decided NOT to buy a thing from Rooms To Go.. so very disappointed because the sales floor is filled with great ideas and mix matched furniture... Here I am finding some other furniture places to go shopping at with my income tax money...thanks for the warning guys much appreciated!!! mother of 3

I was told my furniture was going to be delievered between 12 and 4 so I had my husband take time off of work to wait. It was 4:45 and still no one called or came. I called the customer service line and they told me it would be delievered in an hour or two. I asked to speak to a manager because I thought that I should have the delievery charge refunded. The manager's name was Andy and he was rude. I explained to him that I had someone wait all day and we never received a phone call saying they were going to be late or anything. I said that my child needed to be picked up and if my husband was going to wait for them to come ( not knowing when) it would cost us extra money and I would like the charge refunded. He told me that it wasn't their fault for my poor planning. Isn't that GREAT customer service? I asked Rooms to go to cancel my order.

I purchase a burgundy leather recliner sofa and recliner chair. I was greeted by sell’s rep Joann Goldmintz, Joann was very persuasive for over 35 minutes convincing me to purchase a lifetime protection on the live of the leather. Joann instead that no matter what happens to the leather, this protection would cover it for lifetime. Joann game me many scenarios as to what this protection covered and went as far as telling me that if they no longer had the model I purchased, Rooms to go would replace it with an equal or better model. My husband & I are the only ones in the household, no pets and now not even 2 years later the so called LEATHER is ripping apart. Called & spoke to Joann, explain to her what happen & the protection she sold me. At this point Joann proceeded to explain to me how she recalled clearly what she said to me. Joann was adamant that she recalls every word she said to me to get me into buying $100 worth of a 3oz spray. PS... Nor Joann, customer service or anyone in management will do anything about it. They say I miss understood Joann's sell's pitch and can care less if I report them to the news or better business. *** I can say, without a doubt, that The Rooms to Go protection warranty is worthless and nothing more than a scam to capture additional revenue for the firm, there is no intent of honoring it.