Rooms To Go Corporate Office & Headquarters

Filed complaint with the Better Business Bureau and suggest you do to! I have posted messages on Facebook, Complaints.com, Yahoo etc. I informed them I was doing this because I couldn't get a simple call back to address my issues. All I wanted was furniture delivered without issues. Rooms to go Customer Service must be addressed. -------------------------------------------------------------------------------- I ordered 10,000 worth of furniture from Rooms to go and had one chair that they could not deliver without gashes, tears etc after four times of an attempted delivery. I accepted the other pieces furniture with issues because I figured it wasn't worth the fight. The chair was unacceptable. This would not have been as bad (i.e. I waited at home four weekends in a row at the mercy of their timeframes for a chair to arrive) but they lied to me multiple times about the chair. The worst lie was that both the manager (L) (name hidden) and director of corporate customer (KZ)(name hidden) service had talked to the delivery and warehouse manager and that they would ensure my timeframe was 7-11 am so that I could receive the chair in the early morning for the fourth weekend (since it was such an inconveience) undammaged only to find out when I called that morning to find out where they were that they HAD NEVER TALKED WITH THE DELIVERY COMPANY AT ALL. They never changed my timeframe of delivery, and hoped I would not notice. Completely unacceptable. I also called the corporate office to complain on numerous occasions and simply asked for a call back to address. My call was returned one time from a woman who ultimately was the last person over my last issue and was the person who lied to me. She gave me her number (so if I had any problems to call). Please note she isn't in and not avaialble on Saturdays (the last day of the attempted delivery). I will not only never buy another piece of furniture from rooms to go AND will tell everyone I know not to ever do it either. If they had simply been honest with me, I would have worked with them. Instead they chose to lie and treat me with the highest level of disrespect. They tried to hide behind a lie and got caught. I verified this with an associate LW (name hidden) on the phone from customer service. At least she was honest (what a simple thought-honesty). They also did not offer to do anything for me as their customer. Let me reiterate that I never asked for a discount, money back etc. All I wanted was my chair undammaged. Now I am asking for both my money back and a discount for my major inconveience after the FOURTH time. Its sad to see companies do this to the customers, but believe me they will lose business over it. Rooms to go is the most awful company in the history of all retail I have ever dealt with!

The manager and sales staff of the South Jacksonville store are incompetent. Two separate salesman mis-quoted the price of the furniture, and then refused to stand by their quotes. The store manager stated that managers are not empowered to fix such problems, even to the extent of offering a nominal concession, such as a free delivery. The provided phone number to the district manager is a neverending maze of recordings and rudeness. I would strongly urge you not to do business with RTG. Its employees and lower level management is arrogant, condescending, poorly trained and unsupervised. Its management is inaccessible. It is ironic that the sales people pounce on you like raw meat as you enter their store. Yet, its a ghost town once they have your cash. Do yourself a favor and go somewhere that has a little bit of integrity.

If they had a zero star rating, I would do it. Just like one of the other complaints, I purchased a package deal on April 26, 2010. Still waiting on the rest to arrive. Now they tell me should be June 8th. Very bad business people. ROOMS TO GO NEEDS TO GO!!!

Someone need to report how the company treats their employees at roomstogo in mesquite tx ,they have their employee putting furniture together in the hot sun with no tent or protection from the element. This is cruel

Wow! The customer service at Rooms To Go stinks!! I ordered three pieces of furniture for the front room of my new apartment. I was told that the loveseat could be delivered within a week or so but the other two pieces were on back order. Okay, I could deal with that. It was just me in the apartment at the time. Two days before the expected delivery of the remaining two pieces I received a phone call explaining that there was a problem with my order and it would not come for another two to three weeks. I explained to the woman on the phone that I had been living in my apartment with only a loveseat for over a month and suddenly they were able to deliver the sofa. Then, had I not asked, I wouldn't have known until the following day that the delivery time had changed. I had arranged for my daughter to sit at my apartment for the four hour time frame that they originally gave me (7-10) and had to ask her to change her plans for that day because my delivery time was changed to 1-5 p.m. I then received a phone call saying the delivery was running late. They showed up around 7 p.m. Their truck broke down outside my door and had one more delivery to make. I truly felt sorry for those people waiting for their delivery. It doesn't end there though. Instead of my sofa, they delivered a rocker-recliner. I was promised delivery of my sofa about another two weeks from then. They did not call me to verify the delivery. I had to call them to find out when to expect them. I had just driven 17 hours from Indiana to Texas in a 17 foot U-Haul truck to make sure I was there for the delivery. They never showed up even though I called to verify that it was my sofa they were going to deliver and asked what time to expect them. There was no phone call or explanation. I called my salesman for at least the third or fourth time. My delivery fee had already been refunded. He was apologetic and said he would talk to his manager to see what they could do for me. Mind you, I had paid for this furniture the day I ordered it. A service representative called and left a message that they could arrange to deliver the sofa today and that they had located the sofa at another warehouse. Why couldn't they have done that to start with? My girlfriend sat in my apartment all day waiting for our sofa. When I called the service center at 4:20 p.m. I was told my sofa was scheduled for an all day delivery and that they would call one hour before delivering. It is now 8:38 p.m. and still now sofa. Some minor details of conversations with my salesman have been left out as they are redundant and just add more negative reflection on Rooms To Go. I have never experienced such poor customer service. I work in the customer service field and would be overwhelmed with embarrassment if I gave such poor service to a customer. Needless to say, I will never order so much as a throw rug from Rooms To Go in the future and will pass on my negative experience to others at every chance I get in hopes of warding them off from contemplating purchasing anything from Rooms To Go.

I tried to go to your store when it was raining outside and the a/c was turned up so cold that my wife and I could not bear it in there. I am really suprised that you (the corporate office) said to me that you "have no control over the temperature in the stores." We were told that the manager that has the key was not in the store and they couldn't help me with the a/c being so cold. Other customers agreed that it was very cold as well. We left your store after about 10 minutes of this. This was an easy fix and I can't believe the store wasn't able to help it's customers. I will be shopping and buying furniture today. It looks like Rooms to Go will not be getting my business. I really wanted to see what you had to offer but with a company that can't control their branch offices or even suggest to them, to turn down the a/c, I don't think you have your stuff together. Steve Rameriz

Did not get what I order. Was lie to After the fact

I just bought a package deal with rooms to go, i am very disastified. I recieve my furniture but not my television which was a fifty inch i have spoken to two Managers which said the same thing sorry, but nothing has been done I have recieved a bill for over three hundred dollars my finance is wrong charge for a tv not being delivered maybe four to eight weeks. Manager wants me to downgrade to something less, but still pay the other amount, have i been screwed, not only that i am having to pay for a lawyer. This store cares about noone please i am telling you do not be a victim as we are. The whole part started with their salesperson lying to me about what my monthly fee would be, not having the package i wanted, i have a bill and will recieve to more bills or more before i recieve a tv. What do customers suppose to do when you are treated this way, please everone tell your complaints, these stores must close. All of my friends and church members will know not to shop at Room to go. Top that off they offered me to get a 46 inch or sevenhundred dollars coupon, thats not what my package was, but still being charge all of this payment. The store we bought our package was in woodlands texas, April 2010.

We bought a complete bedroom set from Rooms to Go in Fort Myers, Fl. in Nov. 2006. Three months later three drawers in the chest did not close all the way. Your company came and replaced the defective plastic slide. Three months after three more drawers did not close and yet another visit from your company. Now three more drawers in my chest do not close and Rooms to Go in Fort Myers said they can't help us. None of the major home improvement stores carry this part. The name on the dresser is LEXA 3724-351....bar code 32137247...also is #0812006. As this problem is not going away it would seem we would need a number of these plastic pieces that fit on the bottom in the front of each drawer. Please address our concers...sincerely, Arthur and Ruth Sommer

Unhappy formal Customer, I have spent up to $10,000 at rooms to go in the last 1 1/2 years. Although I have been dissatisfied with delivery service, (walls scratched up by movers) being charged $200 for starch guard protection that I did not ask for, on two chacolate colored chairs. But today was the last straw, and I will never shop here again. I will bad mouth Rooms To Go, to anyone that will listen. There process for purchasing a item in the store is ridicules. A couple of friends and I bought a $45 lamp in the clearance department in Houston, we paid cash and was asked for ID we did not think it was necessary to give ID to pay cash for a $45 lamp, we were told by the sales person unless we give ID we could not purchase the lamp, since I had an open account I used my name and information. The sales person put the info into the computer, then we had to go to another part of the store to pay the Cashier, (the cashier gave me back $12 too much in change, I gave it back) We then had to go, out the store drive around to the Customer Pick-Up, but before we can go into CPU we were met by a Security Officer that also wanted to see my ID, then we were allowed to go into CPU where they asked me for ID and sales receipt, and told us to drive our vehicle to loading dock 106. We sat at this dock for about 15 minutes, befor the security officer came to tell us we were at the wrong dock, go to dock 109 we did, and we sat there for about 10 minutes and no one brought our lamp out. We then went back into CPU and told them we would just like a refund at this point because this is taking too long to just bring us our $45 lamp and let us go on our way. We were told by the person in CPU a man, that it's our fault it is taking too long, because I was at the wrong dock, but yet while talking to him the lamp had not been brought to any dock at this point. If, I had we been at the correct dock it would not matter. The person in CPU was very rude and told us it's too bad, go back to dock 109. We did and still had to wait, and was told we needed to show our ID before the guy would give us our lamp. Why couldn't we just walked out the door with, an item we had a receipt for and had already paid for. This incident happen on a Thursday at approx. 3:30 P.M. and the store was empty of customers, and not one vehicle except us at any of the docks. So why would did this take 40 minutes from time of purchase until driving off? We were told it is store policy, since they had high employee theft. I guess the Customers have to suffer for the theft of there employees. When speaking to store manager Corine she stated it will take 2 to 3 hours to pick-up my order. No thanks. I cancelled my purchas of $1,700 of merchandise to be picked up in a few weeks when I move. I will never shop at Rooms To Go again. Manager Corine, only "I'm sorry", instead of saying "what can I do to make you a happy customer" but those words never came out of her mouth, she did remind me she was off duty and had to get off the phone. Had I seen the bad reveiws on the internet, befor my purchases, I never would have purchased from you. **add one more unhappy customer to the list....SHAME ON YOU....Keep it up you should be out of business soon.