Rooms To Go Corporate Office & Headquarters

I ordered a living room set from the new port richey Florida store. The Rhode Island stationery loveseat was so light that every time my child would lean to hard on the back of the sofa it would tip. They said that it was not their problem and there was nothing wrong with the sofa. BS. They also said They would change it out for the recliner that was heavier, that was fine but then they told me that I would have to repay for the delivery and the scotchguard treatment on it. I told them this is not fair and I was not going to do that. This is very poor business. I have a special needs child and I do not have a lot of money. The salesman even laughed. It was not funny, what if my child gets hurt? I feel the president of rooms to go should be ashamed of this franchise in New port Richey Florida. As for me I know quite a few people and I will tell everyone that has ears to never buy anything from rooms to go. Touche' to this store manager.

While delivering furniture, Driver-loader damage property inside of the apartment. A claim was filed, after a month of providing evidence, and investigation.. the claim department denied the claim, their response was insufficient evidence...pictures were sent,interviews were carried on..etc..It is pathetic..unthinkable., dishonest and a very unethical way to run a business..

My complaints are numerous! Bedroom suite, the door on the armore almost fell off after a couple of months. I looked at the poor quality, the headboard is cracked and the finish on the armore is very poor. After a couple of years, the handle is now broken. Next, I bought a bistro table and two chairs. The delivery people made me believe the assebly wasn't included. I tipped them, they are not allowed tips. A couple of weeks later, I was vacuuming, noticed a large chunk out of one of the legs. RTG sent a person out to fill it with putty, sand and varnish. The damage is still noticeable. Next, I bought two bar stools. I didn't notice any damange until I moved them to vacuum. One of the seats was broken from the base, beyond repair. They replaced that three weeks later. Next, I bought a matress set. I didn't realize that they brought a low-profile box spring until I made the bed up. It was the holidays, I was busy. I called and asked that it be traded out, I didn't even know they made a low-profile box spring and why??? I was told it wasn't cost effective. I know have incurred another 300.00 to make that right. 150.00 for a high-profile box spring, 95.00 for delivery and 35.00 to have the brand new one removed. It's in my spare bedroom, has never been slept on. The sales man never even asked me before he assumed I wanted the low-profile box spring. I have now paid my account off and will NEVER buy another thing from RTG! This letter is going to the corporate office the better busness bureau. BUYER BEWARE!

I purchased a 2500.00 leather sectional, one piece arrived with tears, and they sent the wrong end piece as well. The main issue which has yet to be resolved, after numerous trips to the store and phone calls to correct the problem, I was offered no payments and no interest promotion until 2012 which I accepted, now every month I am charged a late fee of 20.00 and phones calls from finance telling me they are going to report to the credit bureaus. Each time they tell me they have problem fixed I get one month without an issue and then it starts all over again. I am requesting that they come get the furniture I no longer wish to have their items in my home. I would never buy anything from them again, their service is absolutely horrible, the salesmen are pushy and they lie to you.

I ordered a set for my family room called Brando and I'm sitting on it right now, it was delivered 1 hour before the deadline and i can't really say anything except it is much more gorgeous in person than online!

So disappointed with Rooms To Go. I spent like $10,000 at the Wesley Chapel store and when my furniture was delivered, a piece was missing. No problem, I could wait to have that delivered. So I had to wait another week for delivery and then they came with the wrong piece! So I am upset of course because I spent all this money and I dont have my complete order and I wasted more of my time because they give you the 4 hour window of delivery time. So I call the store to tell them they delivered the wrong item and that I am upset and the manager had the nerve to get an attitude with me. i am the one who should be allowed to have an attitude because they messed my order up. So now they want me to wait another week to deliver this piece. So 3 weeks total and more of my life wasted on waiting for Rooms To Go. I will never buy from them again nor will I recommend them to anyone and I will tell my story to anyone who is thinking about buying furniture from them.

My husband and I purchased a teen bedroom set last Saturday (1/22/11)from Rooms to go Kids in Greensboro. The problem we had was the delivery service - or lack of - and the response at the store when we called to complain. A recording told us that our delivery would be in the afternoon on Tuesday. I pick up my kids from school in the afternoons. Because we were contacted by a recording we were not able to talk with a human. The next morning I called the delivery service and requested morning delivery. I was told I had to wait 48 hours, call back and request morning delivery but they still couldn't guarantee morning delivery. I called the store directly to complain about their delivery service, I was told nothing could be done. I cancelled the entire order and they said they were sorry to lose the order. I told her that she didn't just lose our order, she lost our business. I used to work for NHFA,and have dealt with many furniture retailers who would never treat customers they way we were treated. I believe that there should always be a solution to a problem. No one at rooms to go wanted to deal with this problem. My suggestion - if you actually care to hear it -- fire your delivery company! We own our own company and if we treated our customers the was you treat yours we would be out of business!

WOW! I cannot understand all the complaints as I have had nothing but a positive experience with Rooms To Go. As for the quality I understand this isn't Ethan Allen so I know what to expect and treat the furniture accordingly. The customer service at the Wellington, Fl store is outstanding. The salesman Frank is absolutely the best as were the other employees. The set my husband and I picked out wasn't available where we were moving to so this gentleman, Frank, not only helped me get all I was looking for to begin with (Husband has all the printouts to the set we picked with him in another state)but also arranged for the set to be delivered to where I was moving for $50 more than what I would have paid to have the set deliverd locally. Throw on top of all that a free Plasma T.V. delivered to the new home!I am pleased with this Rooms To Go.

I would give zero stars if available. I have made two purchases at RTG and not a "satisfied customer." Mar 06 bought Nature's Bed which started sagging within a few months and was replaced Sept 06 with a Sealy Posturpedic with a 10 year warranty and it is sagging within 4 years ($1100). 3/28/10 spent $1133.24 for King Koil mattress set for guest room with no interest if paid within one year. Paid off in 10 months and because payment received 2 days past due date was billed following month for $25.24 ($25 late fee and .24 is for an insurance plan which I never requested). Have spent 2 months trying to get this straightened out and since insurance plan representative keeps referring me back to RTG, I am told that I personally have to pay the .24 in order for them to waive the $25 late charge they hasve billed me for. I was never late and paid the bill off 2 months in advance. Guess what...after 2 months and just spending another 40 minutes between RTG & ins. plan company, I give up. I am paying the .24 to clear my records because I am honest and have good credit....BUT I WILL NEVER USE ROOMTS TO GO AGAIN, HAVE RETURNED MY CREDIT CARD TO THEM, AND MY "WORD OF MOUTH" won't be good.

I bought an entire bedroom suite and after 2 years the mattress is sagging in the middle. They will not stand behind their warranty and are blaming me that there is no center support under the bed when ROOMS TO GO are the ones that delivered and put the bed together. They have lost my business forever and have sold me a faulty mattress..

About a year and a half ago I purchased about $10,000 worth of furniture from Rooms 2 Go including the protection plans that the representative said would cover "everything". Since day one I had trouble with most of the furniture. The bedroom set I ordered had to be changed three different times because of damages upon arrival that weren't from the shipping crew. The living room tables were also damaged upon arrival and were also exchanged three times but without avail because on the final delivery the tables still appeared to be scratched and the delivery crew stated this is how the tables were from the manufacturer. When I called the sales man he stated to call the 800 number and they would take care of it. Of course nothing was done. The leather couches I purchased seemed to be in good condition until recently. The stitching that holds it together has come undone. Since I purchased the protection I called and was told, of course, that the service plan I purchased did not cover that issue and since it had been purchased over one year ago that the warranty was no longer valid. The dining room I purchased had a base which was also replaced twice due to chips and cracks. On this I also purchased the protection and recently called to schedule service. I spoke to a representative and she stated someone would call me Saturday, January 8 to schedule the visit for the following Monday. I have yet to receive a call and time is ticking by. I submitted my complaint to the corporate office and they stated they could not help me. I advise anyone to do their research prior to their purchase of furniture. Sure the no interest for two or three years is enticing but in reality what you're not paying for in interest you'll pay for later. I have since paid off all my furniture and now find myself looking for more to purchase. I will never again buy from this store. They have given me very low quality furniture with a large price tag and will do nothing to try and assist me. I am a very unhappy customer and urge you go elsewhere. It's always better to pay a little more than to have your moneys go to waste. I am yet another victims of Rooms 2 Go who has found out too late the type of company they are.

I went to the RTG in Pinellas Park. The saleswoman was great. I did not want to buy a set. I wanted to mix and match from different sets. She ran from one end of the store to the other helping me find the right chairs, lamps and tables to go with the couch I wanted. She also helped me pick out a nice rug and pillows to go with the couch. She told me the pillows would need to be special ordered and gave me the number to call to order them. When I called that number I was rudely told that I could not order anything until after the furniture arrived and then it would take 90 days to get the pillows delivered. I was very unhappy with the way I was treated and spoken to. I called RTG and asked to speak to the manager. Ed, the manager, did not seem to care about my disappointment with the pillows. Instead of saying what could I do to make you a happy customer he started blaming the saleswoman.(She is the only reason this company is getting 2 stars instead of 1)I told him this was the first room I was going to redecorate and if he could not fix this problem I would go somewhere else to buy furniture for the other rooms. He did not care and again blamed the saleswoman. I called the corporate office and they did not care about the poor customer service either. I will not be shopping at RTG for any other furniture.

To the CEO of Rooms to Go. We have been a customer for Many Years. Bought many items from your Company. We just bought a Coffee Table to match the rest of our furniture that we purchased from your Co. a few months ago. It was much to large for our small room. We returned it and tried to find another Coffee Table we could use. We tried one and it is not suitable for our room. We ask if we could return it and were told that if we pick out another Coffee Table we could but if not NO WE COULD NOT RETURN IT. The customer service staff was unduly curt and I believe if you want to keep customers there should be a return policy if an item is New Never Used and does not work for the customer. I will like to here from the CEO of the company and try and return our Coffee Table with a Refund to our Account. You can look and see we have had an account with you for a very long while. Please reply to our wishes as soon as possible as I want to get this resolved. Thanking you in advance for you help with this request. Sincere. Loretta and Jerry Kaber 1791 S.E. 5th Court. Pompano Beach, FL 33060 LorettaKab@aol.com

I TOLD THEM I WOULD NEVER PURCHASE ANYTHING FROM THEM AGAIN AND THEY ONLY "APOLOGIZE I FEEL THAT WAY" BUT REFUSE TO CORRECT THE PROBLEM

I have tried to use the promo $50 gift card for Rooms to Go that I received from BrandsMart. The Rooms to Go outlet would not allow me to use it; advised could not be used at the outlet store. The gift card does not specify any exclusions. If nothing is excluded from the card, how are we to know not to go to the outlet center. This problem happened in Columbus, Ga. on Dec. 29, 2010. The card expires Dec. 31st. ROOMS TO GO SHOULD HONOR THE GIFT CARD ANYWHERE OR PRINT THE EXCLUDED LOCATIONS ON IT.!!!

I brought a living room set on August 26, 2010 the sofa set was delivered on September 14, 2010 damaged. I called the service department and they delivered another sofa and YES it was damaged as well, so another sofa was delivered and YES it was damage. Finally after talking to customer service I was allowed to go to the show room and select a new sofa package. On December 26, 2010 I went into the Stafford show room in Stafford, Texas selected a new sofa set and now my new delivery date is MARCH 5, 2010. Everyone who I have talked to has been very RUDE AND COULD CARE LESS but if it was not for us the customers they would not have a job. PLEASE NEVER BUY ANYTHING FROM ROOMS TO GO....GO SOME WHERE ELSE TO SPEND YOUR HARD EARN MONEY... DO NO BUY FROM ROOMS TO GO.

CHARLESTON SC RIVERS AVE STORE bought new Blakely Godiva living room furniture spent 2K delivery drivers rude would not take shoes off and put paper down but did not walk on. The hardwood floors just redone and no shoes allowed in home. Drivers did not take shoes off or walk on the paper they agreed too. We asked them if they could not follow rules that they could not deliver furniture. They packed it up left with a very poor attitude. I went into the store on Rivers Ave for the manager to be non caring and absolutely rude as the delivery drivers. Contacted the corp office to hear this is an insurance thing that the delivery people not required to take shoes off, nor wear botties, or do they need to walk on paper. So if you have hard wood floors and / or no shoes allowed in your home. DO NOT BUY FROM ROOMS TO GO....... Room Store on Rivers next to this one is very accomodating to the customer's needs and will even put a matting under there furniture. thanks Room Store --- great Job on delivery and customer service. Where is the customer service....

I bought a living room set on August 1, 2010 and its now December 23, 2010 and I have yet to have a complete living room. They have replaced my TV stand SIX times, my couch THREE times, my lamps THREE times and my ottoman THREE times. It has been FOUR MONTHS OF HELL. They want give me anything for my troubles and they wont give me my money back. The timing when they say they be here is crap, they say they will be here at this time and they want show until 4 or 5 hours later. I plan everything around the time they say but they never stay true to their word. NEVER BUT FROM ROOMS TO GO. Read what every one saying it is just about the same.

After reading all of the above complaints there is surely a serious problem with Rooms To Go and their tacit as to how they make money is truly THIEVERY. My husband and I purchased furniture on November 27th and everything that could go wrong with this purchase from the salelady lying and giving out false information to damaged furniture happen. I called to report my dissatisfcation with the service and the store Manager in Mobile, AL made light of all of the problems we had experienced with their quality of service. I will never make another purchase fron this store again, neither will I refer or recommend anyone to spend their at this store. DIANE, I hope you enjoy your commission. With this type of customer service ROOM TO GO will be out of business SOON..... You don't take people hard earned money and treat them like SH..T We are still waiting for them to replace a damaged lamp, the manager JIM stated there is nothing he could do. BLUE CHRISTMAS to you. Sounds like a Class Action Lawsuit in the making.

We purchased our kitchen dinette set over two weeks ago to have it delivered on 10 December 2010. Not only did they deliver defective furniture, but they damaged my new kitchen wall that we spent $25K on and did not even use yet before RTG put a hole in the wall. No manager or customer service rep will call me back to addreess the furniture or damage to the house. I will call the BBB and Attorney General of Texas before it's over. I would not buy anything from RTG. All customers should contact their local news and boycott their stores to put them out of business.