Rooms To Go Corporate Office & Headquarters

I was cheated out of the Anniversary 50 in. TV promotion! On 03/02/2011, I bought a livinging room package that was delivered on March 11th. After deliver, I saw Rooms To Go TV commercial offering a free 50 in. HDTV and return to the store on March 16th to inquire why I was only told about the interest free promotion & not inform about the promotion for the free TV & why I didn’t receive one. I spoke with my sales rep. Jonathan Lewis who informs me that when I purchased the living room package the free TV wasn’t being offered. He also said even though it is the same Cody 7 Pc Reclining Living-room Plus HDTV currently being offered he couldn’t change my order because the HDTV living-room package included: 1 sofa, 1 loveseat, 1 recliner, 1 console, 1 cocktail table, 1 End table, 1 lamp for $2,999.99 & what I bought was 1 sofa, 1 loveseat, 1 recliner, 1 cocktail table, & 2 End table(s) for $2,676.97.My package was missing 1 lamp & 1 console. So I asked him could I pay cash for the missing items in order to receive the free 50 in. TV? He said no because he couldn’t change my invoice after delivery. I asked if I could discuss this with his store manager. We went to see his manager; I discuss what had happen & ask him the same questions. He also said the invoice could not be changed after delivery and suggested too me to buy another new living-room package so I could received a free 50 in HDTV. Needless to say, I am unhappy and very dissatisfied because I wasn’t told about the TV promotion during my original purchase & because of the lack of dedicated I received from the Montgomery AL store manager & sales associate. I selected Rooms To Go because your company policy is Satisfaction Guarantee. I was really looking forward to being a repeat buyer but now like I told the store manager I will never buy at Rooms To Go again and I will tell all my family members, friends & co-workers how I was treated and suggest to them not to buy from Rooms-To-Go either. With the economy the way it is right now I would think your company would be more willing to work harder to keep satisfied customers.

RoomsToGo Have the worst cust. Service there is they will tell lie after lie . No one that answers the phone can give you an answer . There is not anyone else to talk to they will not give you any info about a corprate office or phone numbers. What A Way To Run A Business And Treat The Customers That Keep You In Business. Too Bad There is not minus stars for rating this company it would be a. -- 5star

I just participated in Rooms to Go perpetrate Customer Service Strong Arm Fraud! My daughter starting her new career ordered furniture to be delivered to the 2nd floor. RTG was told on 5 different occasions that the deliver would require pulley's. Everyone at RTG said "no problem" we are ready! When they arrived I was there as i had decided that they were not a very good company so I thought I would drive 4 hours one way to assist my daughter. The company was not prepared, I was threatened by the delivery with physically removing the furniture if I did not sign the deliver docs! They finally left the furniture all in a stack on the floor and left. It was not delivered and they will not allow me to speak to a manager. It is obvious that their customer service model is to sell but not support and they have no intention of doing anything about it. Every single person that files complaints should file a lawsuit! Their mistake was thinking I would simply go away. You cannot speak to a manager but I will continue to try. SHOP ELSEWHERE!

I order furniture from r2g on March 14, 2010 My furniture was to be delivered between the hours of 2-6pm on the 23, 2010 I got off work to make sure I was home. Oh by the way my mom is in the hospital in ICU and I needed to be able to visit her during ICU visitation times. Anyway at 6 pm a lady called and stated she was with rm2go and that the truck was running late, and my furniture would not be there until between the hours of 6-8pm mind you I have other things to do than sit at home missing a half day of pay. I informed the lady of my situation and told her I needed my furniture. Oh did I mention that I had taken all of my old furniture down and given it away. to make room for the 2800.00 worth of furniture. I went to the store in Augusta, GA that I purchased the furniture from. I spoke with a very nice man the manage and he asked if I would please keepn the order he would refund me my delivery fee. I made arrangements and stayed to my house. Needless to say at 830 no furniture I called and spoke again with the manager and he researched it to find out that my order had been cancelled and that no furniture would be coming I must say I am livid. This is the worst experience that I have had with any company. I will just have to continue to sleep on my air mattress until I find some other furniture that I like. They missed out on a great sale. I was also told that I had to wait 48 hours before they cancel my order out of the system and that I would have to wait for them to mail my refund now it did not take you over a week to take my money why is it taking so long for me to get it back. BAD BUSINESS ROOMS TO GO

I bought a whole room to go from Kennesaw, Ga in Jan. I had the most unsatsifying experience in my life buying furniture. The first, they have delivery guys who don't speak english, and they don't know how to use a gps at all. Second, my coffee table that went with my package, came stcratch and had to get them bring new ones out three time, count it three times, each time, drivers didn't speak english and had to meet them to show them where to go, and each time the coffee was more scratch than before. It was very stressful event. NOw I have return my coffee table for a refund and buy another one at another store..Now my recliner I bought with the package (remind you is only two months old) is coming unraval. So again go through the process, and they will send someone next month out to look at it, not fix it but to look at it. If one more item mess up, I will return all get full money back, and if I have trouble call my laywer. No wonder Rooms to Go have sells because nothing worth buying, not even the customer service. My advice, stay away from the hype of their sells, you will get faulty funriture, rude and not understanding customer service, and foreign delivery guys who don't speak english and don't know how to spell to put in gps, bottom line..you will get hassell, stressed and cheated out of money. I do believe this type of service, they need to close their doors, warn everyone.You will be better off in the long run.

The customer service staff at the Brookshire location are very rude and impatient to say the least! They do everything that they can to try to deter from speaking to a manager! When it comes to my money that I spent with a place of business, I expect great customer service and satisfaction. They were happy to take my money and with this very poor customer service, I will be happy to get it back! They need a class on customer service to be taught.

I purchased two rooms of furniture in January 2010 and still do not have everything. I have had countless number of deliveries and each one is a worse experience than the last! The furniture keeps coming to me more and more damaged and no one seems to care. I've complained at the store on the phone and now here. Nothing seems to improve the situation and everyone lies to you to get you out of their face. They are extremely rude on the phone, in particular Cinnamon and Terita with customer service on the phone. The delivery guys are extremely incompetent and rude. They complained every second of their delivery saying that I purchased the heaviest furniture in the showroom and why I had to live way up on the 3rd floor. To tell you the truth, they shouldn't have been so overweight and out of shape if they were going to take a job that tends to be physically demanding! They failed to assemble my bed, leaving it without supports so it fell over on me. They also lied to me and said I had to assemble my own tables. They made a hole in my loveseat by dragging it unprotected up 3 flights of stairs. I would never in a million years recommend anyone buying anything from Rooms To Go!!! I just want my money back for the damaged items so I can go somewhere reputable and buy some quality furniture!!

BUYER BEWARE!!!I Delivery costs not disclosed. Was quoted $119 for delivery of my dinette set & because I decided to purchase two Mattress sets as well ,I realized when I got home the delivery cost was $199. When I called the salesperson he advised every extra piece there is an extra charge for delivery??Figure that one when you are giving them more business. My issue was if that is the policy that is fine, however it was not disclosed!!I called the Manager @ 7035 US Hwy 19 Pinellas Park FL he advised thats the way it works.(pay extra by the piece) I later get a call & was advised they reviewed the delivery charge & refunded me $21?? I have contacts with many people buying condos here in Florida I would not recommend Rooms To Go. Check the competition American Signature charges a flat delivery fee no matter how much you have delivered.

i have purchased my whole apt with furniture. i thought i would have received better quality furniture and customer support from the store location in keller,tx. not even a month of having furniture. living room coffee table (wood broke). My bed wasnt assembled correctly. looked under bed and braces are completely angled not level,box springs were not put on bed correctly either which makes your mattress not wear evenly. very poor set up and delivery. i have spoke to customer service several times. they are sending a tech out which is a month later. when i ask about the wood crack on table there response was there would be no replacement of the product they will just have to repair it.THIS IS AWFUL A COMPANY THERE SIZE CANT BACK UP THERE OWN PRODUCT WHEN YOU HAVEN'T HAD BUT LESS THAN A MONTH. I WILL NEVER BY FROM ROOMS TO GO AGAIN.NOR WILL I REFER ANYONE TO THEM

My fiance and I were in the market for a new living room set. We found the set we wanted online, wet in the following day to purchase that set for the amount that was listed online. The exact in store set was significantly more then the amount we saw online. The salesperson response was "Oh that offer must have expired". Sooo we decieded to obtain a more inexpensive entable and lap set, to bring down the final price of the package. In doing so we purchased a tv console for less then the package offered. So in turn the saleperson took the diffence and applied it to one of the entables. We signed everything and I saw a balance of 0.0. I got a delivery date and thought everything was good. Two days prior to furniture arrival, they call to inform us that there was a balance due. Spoke with sales associate and he informed us that he made a mistake and we still needed to pay the remaining balance before our furniture would be delivered. After numerous attempts to contact a general manager, which we were unsuccessful with, we decided to cancel the additional end table and lamp for a refund. They made their mistake our responsibility to correct and never took ownership for being in the wrong. The customer service in RTG in THE WOODLANDS TEXAS, were rude and unprofessional, sales personal incompetent, and till this day we never have spoken or received an apology from management. P.S. I would not reccomed rooms to go in THE WOODLANDS TEXAS.

I just bough furniture in Jan 2011 with TV package deal. Two sofas, Chaise and a TV console. All items were defective, swollen wood surface on console, torn dust cloth on Chaise which was taped from inside with taped. They easily replaced the console, argued on chaise and reluctantly exchanged sofas. These are leather contemporary sofas. One side of the sofas is heaveier then the other side when you lift it. It seems there is some weight in broad legs of sofas which is missing on one side. There technician who came out to look for it said that this is unusual. The customer service said the technician did not find anything wrong. I insisted and called and pushed and they made teh exchange. It is the same issue again and actually worse on one sofa. I called again and told them I do not want this piece, get me the right stuff or allow me to change th e design if they cannot fix it. The customer service was rude beyond expectations, their supervisor one Mr. W. Martinez was impolite and said that they are already paid by the finance company and they dont care anymore. I will pursue again with the VP office (Mr. Elliot's) and see what they do. I am long time customer with over 15K purchase from them. Will post more later and seek legal action if not taken care of.

Must start by saying the personnel at the Plano TX. store were great. They are the only reason I haven't sued Rooms-To-Go. Initial dellivery - broken lamps, nicked and scratched tables and TV stand. Second delivery - lamps OK - one end table could not be assembled. We were told we were getting a new table. Scheduled the third delivery on same day as the repair to the TV stand. Cust Svc. took it upon themselves to "change" the delivery of a new table into a "repair" of the one originally delivered. The delivery guys never left any hardware because I was supposed to get a new table. Customer Svc told me the repair guys do not carry hardware - which would require a re-scheduling of delivery of the new table - another missed day of work. Oh, EVERYONE was sorry - don't know about you, but a truckload of "sorry" doesn't make things right. They missed/rescheduled delivery times withoput notification - they were sorry :-( BOTTOM LINE - If you order from Rooms-To-Go, Ride the "delivery" like it was a wild bull. Hang on real tight and check with them EVERY day - for 3 days prior to the delivery date. CHECK BEFORE 2:00 PM EST. - they all turn into a bunch of "can't do's" after 2 o'clock. We are satisfied with the merchandise we wound up with but the road "there" was bumpy at best.

Wish I had seen this site before I did business with Rooms to Go. The entire experience was a -5; from the salesman, to the manager, to the quality of the furniture, to the billing company. The bed mattress I paid top dollars for is "Defective"; no one can sleep on it without waking up in pain; including myself. They sent a representative out to look at it, because there is not a 1 1/2 inch dip visible to the eye on the top of the mattress they will not give me credit. The problem is with what's inside the mattress. I too will write the BBB, attorney general, and corporate RTG. Unfortunate for those of us who have thrown away our hard earned money to a company that does not stand behind its products. Take my advise: SHOP SOMEWHERE ELSE - DO YOUR HOMEWORK. My purchase was made at the Stuart, FL location

We just relocated to Hampton Georgia near McDonough and we had to purchase all new funiture for a 5 bedroom, 1 dining room,2 living rooms, 1 family room, a breakfast room, home. We purchased over 15,000 dollars worth of furniture. We went to the store first, the sales person, a man, in Morrow told us we would have 3 years no interest, when we got the statement it was for only 2 years. They delivered the wrong television stand, fortunately the manager was very nice, but they gave me a hard time about delivering the correct one. I told them if they don't give me the correct stand they can come and pick everything up. Better yet, I will bring it to them. Remember, the deal where if you buy a room you get a free 50 inch television... No, they give you a gift card for $600 and you have to pay the taxes. So, you can get a cheap 50 inch. When I called to speak with my salesperson, eventually he did not want to talk b/c he was never in. I finished my shopping over at the outlet in Forest Park and the sales lady was nice, but unfortunately, the delivery took forever and they broke one of the glass for our living room table. Also, the Customer Pick Up Area sucks, the security is rude and they take too long. Most of our things were in boxes and we had to put them together for ourselves. For the breakfast table, some of the parts to the chairs were missing. They did let us come and exchange it, but you have to call them within 24 hours of buying the mechandise in order to do this. Also, for the first 7 months I had to either mail or phone my payment in. You guys don't have online bill pay....Pathetic! I am so done with Rooms to Go. The salespeople are like vultures, they put on a fascade, but once the deal is all said and done, it is like screw you I got my commission. Pretty much. I will be emailing BBB because people need to know. Who owns that company anyway? Does anyone know? What a mess! I try and overlook people but these people are MAD and WICKED. I plan never to shop there again. Dr.Regina R Watson EdD

Bought 4 dining room chairs. Took off work to meet delivery which was promised between 8-noon. Received call shortly before noon that the delivery would arrive between 2-4. Delivery came and 3 of the 4 chairs were defected. One didn't have the seat attached! One had broken supports for the leg and the third chair had not been assembled correctly and would have broken with any weight applied. Rooms to blow advised keeping the chairs to expedite replacement and in reality it was to ensure they could say no to any and all requests from me - i.e. wanting a refund. Customer service was beyond poor, like talking to a 2-year old... no, no, no was all I could get out of them. I know my rights under UCC and could pursue legal action but decided to suck it up and pray the new chairs are in fact NEW and put together properly. Will never recommend nor buy from this company again.

Delivery window from 2-6. I was home the entire time. At 5PM CST, I still had no delivery. Tried to call customer service, and it was CLOSED! Finally got a person in online support who couldn't connect me to anyone or tell me anything. He says this happens all the time. Finally at 6:30 PM, I got a call from dispatch who said the driver tried to deliver but couldn't get his truck in the neighborhood. He had my number, but she couldn't understand why he never called me (I'm guessing she knew this since she called me, but whatever... her name was Cary, but she refused to give me the driver's name). She also couldn't reschedule and told me I had to wait until the next day to reschedule. Called Customer Service the first thing the next morning. Spoke with a very indifferent rep who said that she didn't think there was anything she could do to get the meeting rescheduled for the same week (delivery was supposed to be on a Tuesday...). Told me she'd call me back after basically telling me to calm down. She never called back. Called again 3 hours later, spoke with someone else who basically told me there was no way they could get back to me this week. Tried to cancel order, but was told I had to call another number. Called that number and finally canceled. NO ONE cared. NO ONE apologized. This is the most siloed organization with the most unempowered customer service reps. They truly need to enter the 21st century of customer service. I should mention that I tried to order this from the Panama City Beach store first, but because it was for a vacation home and I couldn't be there to sign their papers, they wouldn't even take the order. They basically blew me off and told me to order online, and this is where my story actually begins.... One face to the customer is not in their vocabulary. I'd recommend doing business with public companies who are accountable to shareholders for growth and actually take customer service seriously. These guys just talk about it incessantly while you are hold for hours...

If I could rate ROOMS TO GO a 0 star I would ... I bought a bed and had it delivered on Feb 11. When they put it together they could not get on leg to fit and said it wasnt a big deal. Well on the 16th the whole metal farme collapsed, bent in half and scratched my wood floors. Thank God my dog or child wasnt under the bed because Rooms to go would be responsible for death. I have called over and over and all they are willing to do is replace the bed. I URGE ANYONE READING THIS TO NEVER DO BUSINESS WITH THEM !!!!!

I went into the Rooms to Go in Houston (Baybrook Mall) to speak to a store manager. Not only would anyone get one for me...when I finally insisted on it (after waiting for 15 minutes at the beginning of their day) the actual store manager walked right past me (more than once) and whispered to another man to get another manager! He didn't ask what I wanted nor who I was. The one he sent out was new to the store and in training! I went to ask about a policy a particular employee told me about and I didn't feel other employees needed to know this salesperson's name in case she was wrong about the policy! I felt it was a confidential issue because of this. I WILL NEVER GO BACK TO THIS STORE NOR WILL I RECOMMEND IT.

An employee stated it would cost approximately $60 to deliver a chair and $114.00 to add a small accent table. I said I would just come back to the store to pick it up and she informed me they only have one warehouse approx. one hour away. I could go out there and pick it up or pay the $114.00 delivery fee to be delivered one week later!! She also stated the more you order the higher the cost to deliver. (you don't set up a very small accent table nor a recliner) This is very poor business management in my opinion and has chased off my business now and in the future.

Beware Sheeple: When a crappy furniture store like Rooms To Go demands that you provide your phone number and address to prepare an invoice - "so we can look you up" - for a piece of cheap scratch-and-dent furniture that they are not even delivering - that you are carrying out yourself - and then they demand your Drivers License ("so we know it's you!") and email address (so we can spam you for years to come) -- please use your damn brain and leave the store. I was in the store Monday and initially attempted to purchase a small nightstand for my child, off their clearance floor. The guy starts writing it up - I did initially absentmindedly give him my phone number -- sure enough ALL my info from furniture purchased 20 years ago was right there in their files - however - when I went to the cashier with this precious invoice and my AmEx card - they demanded additional "I.D." -- "so they could be sure it was me!" When I explained that all my info was already in their computer right in front of her (!) and my DL was in my car (which it was) - they would not budge. Office manager comes out and says no DL, no sale. Boy they must be making a lot of money there to let customers walk out so easily. Against my better judgement, I went back today - with cash - hoping to avoid having to give these thieving imbeciles my personal info. Yet - the guy still asks for my phone number - so he can "look me up" of course - ("to be sure it's me!") I ask why? He says "company policy." He says they are not permitted to conduct any transaction what-so-ever without all of your personal information on the invoice. But why? I'm paying with cash. For what reason could you possibly REQUIRE all of this info for a cash sale? Isn't legal tender, um - legal tender? To be fair - they have a system at the clearance warehouse where you go to their dock behind the store to pick up the piece - and they match your proof-of-payment/invoice to your name and ID at that time. But couldn't you just give a first name - like at Starbucks - and then show any piece of I.D. with your name on it? Is serious criminal activity really that rampant at this crap chain? Are looters really stalking the loading docks of these stores so they can steal scratched-up floor samples of furniture that is total junk to begin with anyway? Obviously not. Obviously a name alone should be enough. Obviously they have compiled a master list of everyone in the Universe who ever bought a lamp there. Thanks for the eye-opener Rooms To Go. I will never be back.