Rooms To Go Corporate Office & Headquarters

I purchased a couch from ROOMS to GO, the sales rep encouraged the purchase of scotch guard that would protect against all stains. I purchased the scotch guard, however when it did not work, I called Rooms to Go and informed them. A rude technician was sent to my home who caused more stains on my couch. When I sent pictures to Rooms to Go, displaying where the tech caused more stains. I was informed by Janice Beach (a Rooms to Go Supervisor) that I must pay for my couch professionally cleaned in order to take care of the new stains Rooms to GO caused. Their customer service is horrible and I will never be a patron of their products again!

ROOMS TO GO Customer service and merchandise suck. Order's not properly submitted. Out of the seven items, bought, now four are not usable and there is absolutely no help anywhere. i wish i had looked at this sight before i wasted my money there.

Rooms to go has a lawfirm investigating them for allegedly participating in unscrupulous sales practices, including “slamming” warranties (charging customers for a warranty even if a warranty was declined) and selling worthless fabric protection. The phone number to this law firm is 800.755.0098.

I purchased $3000 worth of furniture and it was delivered 10 days ago. The furniture included 2 bedroom suites for my children with student desks. One of the beds was delivered without the slats and after 5 calls to customer service they finally sent a technician to my home who left some filthy beat up old pieces of wood that I would not even put in my home. We had to purchase our own slats for my daughter to have a bed to sleep on. My son's desk was delivered damaged and 8 days after the delivery they came to swap the desk. The desk that they brought was not the desk we had purchased, it was a white Hannah Montana desk and any parent with a child knows that you can not put a white girl's desk in your son's room. I tried to get the delivery driver to just take the damaged desk with him while he was at my home for the swap, but he refused and after a call to customer service they told me that I would have to schedule yet another delivery to have the desk swapped or just to return it. So far they have made three deliveries to my home in 8 days and still have not fixed either problem that we have. I have purchased from them in the past and have never had a problem, but that was over 3 years ago. Apparently, in the last few years they have made some changes that do not reflect even mediocre customer service. If you are considering purchasing anything at Rooms To Go I would suggest that you go someplace else. Their drivers are inept, for the most part, and their customer service department is a joke. They only want your money and after the sale you will have nothing but problems. I was actually told by Melanie Forah, a customer service supervisor, that their technicians can't be expected to work around my schedule and if I need them I will have to take off work to meet them when it fits their schedule. I think that sums up the entire attitude of this company. I know that I will never shop there again and have told all my friends and family the same.

Do yourself a favor and do not buy any furniture from this organization. They do not care about honoring delivery times or dates. Once they have your money they could care less. If I had read all of these nighmares before I had made my purchase I would have avoided this company. Look at the other postings, the fish stinks from the head down. There are many other choices. Hopefully the board takes the time to look at the feedback they get on this site.

Bought a power sofa and chair and half back in September. Took forever to set up a delivery date due to my work schedule. Finally they arrived and two days later found one side of recliner sofa did not work. Took forever (due to work schedule) to schedule a tech to come out. Stayed home all day. Kept calling Customer Service delivery number. According to them shceduled from 7 am to 10 Pm. Store manager had told me between 8 am and 11 Am. Never showed. Called Customer No Service next day and was told by supervisor that she spoke with tech right them and he had called the home number and was told by me that I was not home and could not meet him. Sound fishy??? Went into store and spoke to one of the many different store managers and he made arrangements to pick up sofa and replace it. Had to make second visit to arrange delivery on my day off. It was arranged for Friday. Get phone call from customer no service today (Tuesday) that sofa would be delivered on Thursday. Told customer no service that that was incorrect should be Friday. She said she could not change it. Called store again. Guess what that store manager that arranged delivery Friday is no longer at this store. Now new manager cannot reach anyone till tomorrow. I advised him that either exchange will be done on Friday or I will have a private delivery company come put in their parking lot and will then call corporate headquarters, which I will do anyway. I will never ever buy from RTG again.

Don't want to give them one star...They don't deserve any stars. We purchased over 10,000 worth of furniture over the last year..A back completely fell off the dining room chair and had to be replaced..Delivery service was a nightmare, unmentionalble, Our first set for the den was reclining love seats..After about 3 weeks, the bottom fell out of the love seat. They sent a repairman and stuffed foam rubber and this lasted a week and then it all fell out again. They sent the repairman again and it all fell out and he stuffed it again with a double layer of foam, so unconfortable by now we couldn't sit on this love seat. They finally came and took the set back into the store and gave us another set of furniture..Oh but not the end of story, this time we were stupid enough to pay even more money for a beautiful leather set. Now this leather set of furniture is flaking and so full of discoloration on the back and side we have to hide it with throws when neighbors come to our house..Customer Service said they could do nothing and will send no one out to see what the problem is..The furniture is not true leather, rather some form of naugahide or synthetic material. So we are so ashamed of the furniture purchased at Rooms to Go, We have to go buy furniture, but we will research dealer and have a warranty of somekind when we leave store. We are retired and have had our share of furniture in our lifetime..Rooms To Go is selling cheap furniture that doesn't hold up to any warranty and they are rude and could care less, once they get their money. So save yourself some time and don't even visit Rooms To Go..Never again.....Wish I had know..Too late

The Rooms To Go Managers in the Pineville, North Carolina are extremely RUDE and appears to spend most of there time lying to the customers about delivery times. We ordered a piece from there and have not received any calls on delivery or otherwise. Avoid this store!

Delivery was nightmare. Scheduled to arrive between 1 & 4, finally showed up at 8:45PM! Stupid me, didn't check the piece when they delivered it. Door on item didn't latch properly and scratches. Asked for replacement. RTG never called to confirm delivery, showed up at my house and naturally I wasn't there. At this point, I just want them to take the piece away, but they can't come on days I am available. Done, done, done!

POOR SERVICE RUDE EMPLOYEES DAMAGED FURNITURE I will never purchase from Rooms To Go again! VERY RUDE EMPLOYEES!!! Delivery was a nightmare and then when I finally received my furniture most of the pieces were damaged. I wish I would have done my homework and checked out this company before I handed them several thousand dollars! THEY DON'T EVEN DERSERVE ONE STAR!!!

Shame on you Rooms To Go for using an ad campaign that is giving money to a convicted child predator. Gary Glitter was removed from Vietnam because he was CAUGHT committing obscene acts on small children and was convicted in the UK of possessing child porn. Now you are using a song of his that will give him residual money for your current ad campaign. What kind of company are you. Just what I want to buy my children's furniture from. A store that says it is ok to abuse children sexually. I have made it a mandate for me to post on Facebook, MySpace and Twitter to make sure everyone knows. I hope you will just change the campaign or stop it. I am sure someone will come up with another campaign.

We have had money being held by RTG for almost a yr. 500.00 we where told that don"t have a refund policy we were charged 60.00 delivery to pick up inferior merchandise now they are holding a gun to our heads to purch.more furniture

I will never shop at rooms to go again.....I purchased a bed frame from rooms to go; when it was time for my bed to be delivered, i explained to the delivery service that i work in the daytime and will be home after three, they told me no problem, they still showed up at my house at seven o'clock in the morning. When i told them i was at work, they told me it's not a guarantee that they would come back. Then after being placed on hold for x amount of minutes, they said to call when i get off. When i called they said they could come the next day....i again expalined to them" I work in the daytime and don't get off until three, don't come to my house in the morning"! They again told me they will make a notation. Once again rooms to go showed up at my door step eight o'clock in the morning.... I got a refunf from them....Never again!!!!

I bought two chairs from the Frisco store last week. Since they want the highway robbery fee of $90 to deliver, I told them I wanted to pick them up. That was my second mistake(the first being buying from them to begin with). The most frustrating part of the whole thing is that nobody seems to care. From the manager at the Frisco store, to the team at the Grapevine store to the regional manager(in his defense, maybe he never got the messages since there is no way to contact him directly) to the people at the 800# in Florida, and it goes on. I finally got in touch with someone today who said she would forward a message to the president's office to call me back. Hopefully, someone will and at least listen and try to help me, but at this point I am not very hopeful.

I just purchased a set of sofa and loveseat and the chair, and the sofa's arm is broken and I brother called to speak with someone about it. The Manager at the store said that they cant do anything about and he put the blame on us by saying that we damaged the sofa. I mean we paid $ 1400.00 and we got a damaged sofa. I would never buy anything from rooms to go nor I would recomend to anyone. I spend not $100.00 or $500.00, we are talking about $1400.00 for God sake. My attorny will take next step. Rooms is ridiculous and I am so disappointed right now! It was the first time I purchased something from Rooms to go and I can say it for sure that this would be the very last time as well. We work so hard to earn money and poeple like Rooms to go would take advantage rob us by giving us the damage product.

Bought atable yesterday. The surface is so soft .My apple wireless mouse left markings in the wood that can't be waxed or buffed out.utensils,plates A tv controler or most anything leaves marks if moved on the table top. Rooms to go customer service says. I should have used a mouse pad and shouldfn't use my lap top on dining table. As for plates I should use a place mat " thats why they make them. I say a table top should have a hard enough surface to withstand this without damage.So far they have refused to let me return it. Or even have somene look at it to see if the product may be inferior.

When promised deliver in a four hour window (1-5) my wife was called that morning and told that they were running late and might deliver closer to 5 than 1. At 6 pm I called the store and was told that we were set up for an all-day delivery. I am not certain when I moved to the planet Mercury, but on Earth, 4 hours does not a day make. My children are facing sleeping in the floor unless I spend two hours putting their old furniture back in their room. When I spoke to the store manager he was not only "not helpful" he was downright rude. When I told him that if the were to arrive after 7:00 pm they would be told to take it back to the store, he said that was my prerogative and fine by him.

We purchased a dining set July of 2008. We had numerous problems with the set, but the main concern was a bench that had a crack in the support frame. We tried for over a year to resolve the problem. I contact the company again after hearing absolutely nothing from them about mty replacement part and was told that the item had been discontinued and that there was nothing they could do. Bottom line is, as I'm sure you can tell by reading all of these complaints, is that this company will not take care of their customers beyond the initial purchase. They take your money, give you your items, and if you have any problems you are on your own. They simply DO NOT CARE.

My husband and I have purchased over $7,000 from RTG in the last month. We were totally upset to find that they consider the Children's Store a seperate business. We did not find this out until we had swiped our bank card and was then told we would need to pay an additional delivery charge for our daughter's furniture which was purchased on the same day and was going to be delivered on the same day as our living room furniture. We refused to pay an additional $100.00 to have her furniture delivered. So instead we rented a UHAUL and picked up the furniture ourselves. Stupidly, we returned to RTG for our dining room package and bedroom package. We were assured by the salesman that we would have our furniture the following Saturday. Our salesman indicated that the support for the bed was not in but that he and his manager would do whatever it took to get it in so that we could receive all of furniture on saturday. Well low and behold Monday afternoon I got a phone call and guess what the peice would not be in until the seventh. That's over a week after the purchase. Not only were we not going to receive our bedroom set they were not going to deliver the dining room set until then either. When I called to speak to a manager no one picked up. Finally a salesman picked up and when I asked if he was a manager he hung up on me. After several tries I got to speak with someone don't think he was a manager. He gave me a song and dance about why the furniture could not be delivered on the agreed upon date and basically told me I would have to wait. I was pissed to say the least. After purchasing our home we bought furniture from four different chains including RTG. RTG was the only location that we had issues with. I will never ever spend another dime with them. And will tell anyone who will listen how much they suck!!!

We had a mattress delivered this morning about 10 a.m. The old mattress is still sitting on our driveway. It is now 5:38 p.m. The delivery people said they needed to deliver some furniture in a neighborhood nearby to empty the truck a little and would be back a little later. Rooms to Go personnel keep calling the dispatcher. Empty promises it appears. Evidently, not a company to be trusted.