Rooms To Go Corporate Office & Headquarters

A few years ago my husband and I went to rooms to go in Rivergate Tennessee,we was going to buy a new den sofa,loveseat,and chair.There was a nice leather outfit around $4500.We spoke to a lady saleperson since I had 2 small dogs.She told us she had 2 big dogs and has had a leather outfit for years without any scratches on it.Instead of going home and doing some searches about leather we went back a few weeks later and this time the lady was on vacation and we was told by a man saleman the same thing he had 2 big dogs and they never put scratches on his leather sofa. How dumb could I have been for 2 different salepeople to tell me the same lie.Well I guess you know where this is leading I now have to put covers on my sofa and loveseat from all of the scatches.I hate covers but I can't afford a new set of furniture.I search the web now before I buy and pay out hard money.Would never go back to Rooms To Go.Also my dogs are groom every 2 months and nails clipped.

North Carolina, I don't recomend ANYONE to go and purchase at Rooms to Go!!! Just like the name says it Rooms to go...but to the trash can!!! I have purchased a bedroom set that cost $4000.00 and within two months the footboard has cracks in it and its ready to break. I have contacted the store and they sent someone to fix it, with in 5 days the cracks were visible again. I e-mailed them again and they wouldn't do anything until they have proof of the damage, after I was asked to send them pictures they still wont do anything about it. Now finally after 3 moths and looking at pictures of the bedroom set and comparing, making sure it was the same kind of set...they want to trade me with a new footboard!!! Oh hek not I WANT A NEW SET OR TAKE THIS FURNITURE BACK AND CLEAR MY ACCOUNT WITH OUT ANY CREDIT PROBLEMS!!!! SO DISAPOINTED...DO NOT RECOMEND THIS TO ANYONE!!!!

I wish I could give a zero star rating to Rooms To Go in Jacksonville, FL. They are the most horrendous company I have ever encountered. I should have known better than to even purchase anything from RTG upon being lied to by a sales person. He quoted me $1200 for a dining table and 6 chairs, and that the Scotch Guard was free. Once I arrived in the store to make my purchase, with a different sales person, my total ended up being $1500 and the Scotch Guard wasn't free. I should have walked away at that point, but it was a beautiful table and I had looked at many other stores. This was the beginning of my nightmare. I wasn't told until after my purchase was complete that the side chairs were on backorder and wouldn't be delivered until a month and a half. This was the second lie by this store. I was first told everything was in stock for immediate delivery. My table and four chairs arrived a week later. The table was badly damaged. I immediately pointed the damage out to the delivery guy, who got all defensive and informed me in not such a nice way that he didn't do it. I never accused him of damaging it, just pointed it out. Two chairs were also very wobbly. He told me I had to keep the furniture and schedule another delivery for a new table and chairs. "I can't put any furniture back on my truck" he told me. Third lie. If any delivery person tries to tell you this they are lying through their teeth. You have every right to refuse delivery and make them put the furniture back on the truck. Second table and chairs arrived. Chairs were okay, until we realized the delivery guy had taken the wrong chair and put it back in the truck. He swore he didn't. My husband had to go out and get in the truck and get the chair back. The delivery guy refused to do it. The table looked fine upon first inspection. We asked about the leaf, my husband wanted to put it in and make sure it fit, but the delivery guy said he was in a hurry and that the leaf was fine. They are all made specific to the table he said. We tried putting the leaf in the next day. It wasn't the correct leaf for the table. None of the holes lined up, and someone had installed the tabs wrong. The locks were in the wrong place as well. It was obviously used, and someone had tried to fix the damage underneath. Another call to c/s. Another setup for delivery of yet another table. Third table comes. It was the same delivery guy from last time. I pointed out the bottom of the table, and the damage, and showed him where someone had obviously tried to push the table together and broken it. He then informed us that the table was fine when he delivered it last time. Nice. That's right, I break dining room tables for fun. They brought the new table in and started putting it together. As a side note, the tools these guys had were horrendous. My husband went and got his own tools to help them put it together. When he walked away they started making fun of him. I was standing three feet away. Once they finished putting it together, I explained in detail again that you can't just shove the table together, you have to make sure it lines up first. It didn't. The tabs were in the wrong place, so he took those out. They then proceeded to shove the table together. And when it didn't go, they tried to shove it together again and broke it. They then had the audacity to get nasty with me. By this time I was at my wits end and ready to throw these guys out of my house. Their attitudes stank, and one defended his poor behavior by saying it wasn't any fun to see customers upset. They told me to call c/s and ask for a tech then left. Another call to c/s. These c/s reps don't care either. They are either complete drones, or have such nasty attitudes it is impossible to get anywhere. I was told I could go pick out another table of equal or lesser value. Well, if I'm having such troubles with this one, I doubt a cheaper one is going to be any better! Aside from that, I told her they had nothing else I wanted. At this point I was just ready to have them pick up the furniture and give me my money back. Here's a important tidbit. Once you order furniture, they WILL NOT RETURN YOUR MONEY. I have the choice of getting yet another table delivered, or picking out a new one in store. They sent out a tech today, who was actually nice!! Can you believe it? She told me to just get another table. So a month later, and I'm still waiting for my dining room set. I won't get my hopes up. RTG is horrendous. I will never, ever purchase anything from them again. They lie, and their business practices are shady. I think it is ridiculous that I can't just get my money back. They have failed to uphold their end of the bargain. That should be enough reason. I don't just want to keep getting different tables delivered. Stay away from RTG. I wish I had.

I spend 2.600.00 on a set of furniture on march 3/ 2011 and I still waiting to get one of my tables exchange, more than five times they tried to delivered a new table but allways was scrashed or dented. MORE OVER GUESS WHAT I JUST CALL THEM TODAY I A REPRESENTATIVE GIVE THE GRAT NOTICE THAT THE TABLE IS NOT LONGER AVAILABLE, DISCONTINUED. THIS PEOPLE WERE LIYING SINCE THE BEGINING. NO THEY SAID THAT I CAN GO TO THE STORE AND SHOOOSE A DIFFERENT TABLE. FUNNY ISN'T IT HOW THIS CCROCKS PLAY WITH THE CUSTOMERS. BEST OF ALL THEY MOST OF THE TIMES GO AWAY WHIT IT. I GUESS THAT "THIS IS THE AMERICAN DREAM",!OR THE AMERICAN HHHHEEEELLLLLLLLLLL!. On my part I will do everthing I on my power to discredict this "wonderful company" We all should get toghether and take legal action on this mather. make them pay for what they thit to Us decent hard working people.

Please i need help. I cant login to 2go because i forgot my passward. Please help.

I bought two sofas less than a year ago. I paid the insurance to cover any defects, replacement.... The sofas are now broken in the living room. The middle part of both are fallen to the floor. The technicians told me it was because I have seated in the wrong place of the sofa that I shouldn't never have seated in the center. Their decision??? it was my FAULT. Apparently, the 53 years old lady here has jumped on the sofas!!!!! both of them????. The Customer Service Kelly has told me that she was sending another technician..... another lie???? I don't work.?????....How many phone calls I have to place to be heard????? Besides of my disappointment on paying for trash I have to be allow them to laugh on me every time I have a chance to talk???? This is the worst organization I ever heard.... They don't do nothing to help us the customers. Please don't be crazy going to that store.. You are going to be RIPPED....

bought in this store is the worts decition that I ever did!!!we spend $3000 and the three tables of the set are defective, they has been sending new tables also with the same problem 5 consecutives times....the store manager stinks and incompetent also we has benn waiting for a call from district manager and nothing happen!!!they pretend come here and repaint the ugly tables!!!! if a want to buy this kind of tables i can go to SALVATION ARMY and spend $300 for a forniture!!!!this place is socks

Horrible customer service, lack of concern. Will not speak to a customer with a civil tongue and once they have your $$$ they feel they don't owe you a thing. Delivery is horrendous and since they contract with outside providers feel they have no responsibility for the items you purchase if they arrive damaged. They blame the delivery service, the post office and anyone else for all their shortcomings. By all means check them out, run their sales people thru a hoop, make then show you everything, get item information including manufacturer and stock number THEN BUY THE ITEMS FROM SOMEWHERE ELSE. DO NOT BUY FROM RTG.

I whish i read all of these revues befor. Im in Katy. Tx.Rooms to go has poor salespeople ,poor customer service and Delivery is horrible. I waited 2 weeks to get my furniture and look they came in the wrong color. The people at the phone were so kind and hung up on me . Thy would not connect me to a superviser.I drove to the store and the lady that answered the phone befor grinned in my face. I still have no furniture and since i just had cancer surgery it is great to sit on the floor for another week or when ever they decide to bring my furniture. NEVER AGAIN.

tried to call corp office, it puts on a recording then transfers you to operator, rings 2 times, then goes back to original recording.

I wish they had zero star rating. Here is my story. My wife and I purchased 2 tables, Cocktail and chair end table. We got the cocktail table right away but had o wait 30 days for the other table. They delivered the cocktail table the day that they said they would. Upon inspection after the assembly we found a lot of dings and scratches so we called the store and told them we rejected the table. We were told that we couldn't get another one for 30 days. We said OK. We were going to get the other table in 30 days anyway. Well, we got both tables at the same time which would have been wonderfull except that we rejected those also. I knew that there was no way we were going to get any tables that weren't going to be damaged in one way or another. My wife called the store and informed them that we were canceling our deal and we just wanted our money back. We paid cash for everything but $189.00. We financed that. We found out that there was NO TRANSACTION IN THEIR SYSTEM THAT INVOLVED CASH! So we wouldn't be getting that money back. The sales person told me on the phone that she would have deffinitely given us a receipt had there been a cash transaction. This, of course is not the case. We got no receipt for our cash. I KNOW! Shame on us for not checking the paperwork for the receipt. But it never occurred to us to check for a receipt because everything went so smoothly. One of life's learned lessons. We just gave Approx $300.00 to Rooms To Go just because we really like them. NOT! I told the sales person that if that was true she should have an unaccounted for overage in her drawer for that night. We are going to Rooms To Go tomorrow so they can show us their transactions for that night. Of course they have time to FIX anything that appears to be wrong between now and tomorrow night. Of course the salesperson has to stick to that story for fear of losing her job for not giving us a receipt for our money thus causing us this heartache. I just thought I would let everyone know how being a dumbass can cost you money. Can't take them to court either. No receipt, no proof! Boy are we dumbasses!

I will never buy from room to go for kid again, the store rep.told me 2 day delivery and now after i pay cash go home,i got a phone call that i have to wait for 6 week be fore delivery now my child is on the floor.

Previously, I received excellent service and products from RTG. However, on my most recent visit, I've never been so disgust in my life that it has led to me writing about it. I purchased a dining room set and 2 end tables and a coffee table in early April. I was informed at that time that four of the chairs for the dining room table would not be available until 4/14/2011. I re-visited the store exactly 1 week and 4 days prior to that date to confirm everything was in place. To my surprise, I was informed that the entire order is not in stock and will not be available until the end of May. Already upset about that, the sales rep divided the order and spoke to his supervisor, to bump the order up to enable me to get at least half of my order earlier (4/16). Usually, RTG calls at least two days prior to delivery. On 4/15 I called to find out the status of my order and was told that there's no delivery date set for my order and the items are now out of stock until the end of June. I visited the store again to speak to a manager directly to get some resolution to the situation because as a paying cash customer (1400+) and an obvious internal screw up, why am I being penalized? The store office manager indicated that she would look into the matter of getting the items scheduled earlier and would contact me back within 2 days. On the third day of patiently waiting, I went back to the store to be told, "Oh, there's nothing she can do and the manufacture cannot have anything until June". I asked the manager if she intended on calling me back to inform me of such. The response, "oh, I lost the paperwork with your information". So to me this shows that RTG does not care about customer service....it's all about getting your hard earned money and to hell with you and your family. While in the middle of obtaining more clarification and trying to resolve the entire confusion, the store manager, SCOTT PENN, the most uncouth individual I've ever met in a "managerial position" barged into the conversation in which he was not present nor knew the history of the matter and started acting belligerent and stated, "I'll just cancel your order, if you continue to talk to my staff". At no point in time was the office manager disrespected, she did not ask for his assistance, nor was the situation going out of control. This said SCOTT PENN must have realized that he stepped out of his "comfort zone" and walked off. Just the attitude of the store manager (as his card so claims, but definitely does not deserve this title), has discouraged me from shopping at RTG and will not recommend to another person again....or at the least definitely not atvthe at the RTG location in at the Woodlands, TX. My order will be cancelled as soon as I can find replacement items elsewhere!

too much to write, wish i had seen this before I made my pruchase,..apparently RTG think thier behavior is acceptable

Long story short: 04/03/11 made a purchase from RTG. They offered FREE TV, but CHARGED US $299.99 for the gift card for the TV; they wanted us to PAY a redelivery fee to exchange a box spring when they were already scheduled to come to our home to exchange the mattress. We had to have an extensive discussion with another store manager to get that fee waived. Now we are awaiting the re-delivery of the box spring (another 3 days). This is CRAZY & totally UNACCEPTABLE, and I promise you they will not get any future business from us.

I purchased furniture from Rooms To Go on 4 Mar 2011 and had a delivery date of 23 Mar 2011. My sofa table and of one of the end tables arrived destroyed. The delivery men took the furniture and told me to call within an hour to reschedule another delivery date. I was disappointed and furious because I was hosting an event in my home 26 Mar 2011. I called the next morning on 24 Mar 2011 and after a game of phone tag I was able to speak with a manager (I think she said her name was Janice). I must say I was extremely shocked because the manager’s attitude and response to my situation was that of a new employee. After expressing my disappointment and frustration, the manager offered nothing. I offered a suggestion of sending my furniture via UPS or FedEx to the manager. She responded saying it cannot be done but she will check any way. The manager called back three hours later and left a voice mail stating the tables will be going out via UPS on Saturday 25 March. Here it is 11 Apr 2011 and I have not received anything. I called this morning and spoke with a representative name Rose. Rose told me she saw the request for the furniture to be shipped via UPS but it has not been processed. She went on to say that she has no idea when the request will be processed and when the furniture will be shipped. I am furious and this is totally unacceptable. Rooms To Go should consider implementing the following suggestions to ensure customer satisfaction: All furniture should have been “packed” well for all deliveries. Special attention should be given to furniture that will be traveling a great distance from the warehouse. If furniture arrived damaged (clearly no fault of the customer) customers should not have to wait a month to receive their furniture. Someone from the sales team should offer and apology to the customer…starting with the representative who answer the phone call to the manager if they are involved in resolving the problem.

okey maybe my comment is not the best one, but this is my history i buy a living room set at rooms to go at colonial dr in orlando in march 26 2011, to make the history short they make me a delivery without confirmation!!! on april 6 im working at that time my daugther high school student tell to the delivery person im not t home they acting very arrogant with her at the end they go inside my house the put my old sofa on the porch very desorganize my plasma tv is broke!! they talk to me by phone not at the best way taht they supose to try a custumer !! at the end my tv is broken my love seat is visible scratch my table is scratch my tv unit is scratch my living room is a disaster i cant even walk!!! i call many times customer service i call the store and finally somebody call me to tell me that they gonna send me a technician to see the scratches and see if they can fixed wow!!! i buy a brand new furniture im not going to the rooms to go outlet that i know is merchandise with damages!!! who gonna fix my tv my kids cant see the tv , who finally gonna help me i dont ask too much i just want a brand new merchandise by the way all the stuff is not delivery complete 50% of the merchandise arrive on may 25 so i buy a product and service and i receive the worst service from the delivery and a damage living room!!! my living room now look like japan after the earthquake!! now who gonna help me? what about my money is already paid $4,500.00 !!! rooms to go the ball is on your side !!!! shame

I have had it with RTG.I am currently waiting for table number 3 to be delivered,hopefully this one will not be damaged.2 months later I am still waiting for the hardware to finish putting my dining room chairs together as they came falling apart.Also after having a "technician" come look at my 10 month old couch that is fraying, who told me this was not normal, the report stated normal wear for the product.Now mind you I have no kids at home and my pets are not allowed in that room. I now have to take pictures to email them to file a appeal.Customer service is horrible and the quality of their products are poor. Never again!!!!!

To this point, I too have had a horrible experience regarding Rooms To Go. Being unable to get anyone from RTG to respond to my complaint of damaged furniture (which I am never late on payments) I feel this is consumer fraud issue the owmer of the company should answer for. If I do not receive a response AND corrective actions on behalf of Rooms to Go, I will be contacting the Texas Attorney General's Office in regards to filing a formal complaint with them regarding consumer fraud. RTG representatives have been rude and most unhelpful in dealing with my issue(s) and, I too, will never purchase anything from this third rate furniture store again. This business is pitiful in it's approach and demeanor in dealing with it's paying customers. Like others, I too will tell everyone I know about my experiences in dealing with this class act corporation.

CONTACT YOUR STATES ATTORNEY GENERAL OFFICE IN REFERENCE TO FILING A CONSUMER FRAUD COMPLAINT. A CLASS ACTION LAWSUIT FOR THOSE THAT HAVE BEEN DAMAGED MAY BE A GREAT IDEA AS WELL ... SO THOSE THAT HAVE BEEN WRONGED MAY RECOVER THEIR DAMAGES. SEE HOW COMPLAINTS AFTER THIS IS DONE WILL BE HANDLED BY RTG ...