Rooms To Go Corporate Office & Headquarters

Purchased $4,000.00 worth of leather furniture one year ago. Also purchase a 3 year limited warranty Force Field Exclusive Leather Protection plan for the leather recliner($39.99),Loveseat $49.99 and Sofa ($59.99). At the time of purchase we were informed that we really needed this coverage and it covers everything for 3 years. Well, it really does not. The $700.00 Cindy Crawford recliner is fading badly, I called R.T.G., talked to a service rep., Betsy, she informed me that fading is not covered, talked to her supervison, Doug Gallup, same thing fading is not covered. They informed me that nothing could be or would done. I was told I should have read the fine print on the back of the contract. When they are selling you the Protection Plan they sure don't mention anything about reading the back of the contract. So, if you are contemplating purchasing Leather furniture from R.T.G., think again,and under no circumstances purchase the protection plan. We have been loyal customers since they opened, we will not purchase anything from them again, ever. CUSTOMER SERVICE, hardly.

December 10,2010 Just wanted to let the company know that they have an employee working in the corporate office that believes that "CUSTOMER SATISFACTION COMES FIRST" is primary. I was told by the company that I would be receiving a refund check for a returned mattress that I was dissatisfied with. I waited and waited and was then transferred to a number of different people and got nowhere until I spoke with a"Southern Belle" from Ma. by the name of Lisa in Corporate. In a short matter of time she called me and told me that a check would be mailed out to me this week. I went to my mailbox today and there it was. I must say the company was fair in the amount of refund they sent me an Lisa went beyond the call of duty by stepping out of the box and doing the right thing for the customer. Thank You LISA

They deserve no stars. Received the furniture, and the reclining sofa would not retract. They cannot fix it for over a week and it sounds like they don't care, because once your furniture is delivered, it's yours - no return policy. So I'm sitting here with a sofa with the foot rest sticking out. They won't pick it up and cannot get to it for at least a week. Their customer service stinks. This is the Cedar Park, Lakeline address - Beware people. I think their furniture is shoddy and store policy stinks. I have never dealt with a furniture store that has an attitude and no return policy when the furniture is defective.

i purchase a living room from room to go and they deleivere it to me 5 weeks ago from peniville north carolina .i spend almost $3000.00 . at the day of deleivry the 3 seet sofa was damage . i call for the sevice to come and check it . hi show up and star massage the wings of the sofa where the damage .i am looking at him at him and iam smiling .< like you having a broking arm and you are massage it so it will come back to normal > lol . and then he told me : my friend you need to massage it like that for 3 days .... i look at him lol lol i told him i do not have time to massage my wife lol you want my to massage the sofa for 3 days lol . i call back costumer sevice jenefer on line , i ask for a manager no manager on duty . was very rood over the fone . i call back the store in pinville north carolina complaine the lady imail mr daniel the manager to call back and steel waiting for the call . i am loking to purchase 2 bad room for my kids . but if they does not fix my sofa first , i will go to Ashly and purchase the bad rooms from there .

Panama City, Fl. RTG Manager is a fruit cake! Offered to show me his medical records in defense of why no one could load my purchase that I had made three days before and upon arriving to pick it up, no one could load it.

two weeks ago I went to Roomstogo and purchased a leather sofa. To date, I have yet to receive this sofa but what is so aggravating is the poor service I have received from Roomstogo when I have attempted to have my sofa delivered. Even today, after personally driving up to roomstogo and speaking to the sales rep that orginally sold my couch I left without a sofa. It is hard to believe that roomstogo is okay with this type of service. I even spoke with a manager at rooms to go with no success.

Rooms to go screwed up our order and did not deliver it complete, One of the store managers told me he would give a refund on the price to make up for mix up, called him back after the correct part was delivered and Scott told me he never said that, called his boss rudy, he did not call me back for two weeks, complained to the BBB, they dis agreed I responded that all I wanted was the money back I was promised, couple weeks later they called and said we are taking you furniture back and giving you your money back. They told me they would not let me keep the furniture because of my complaint to the BBB, I paid for the furniture, the said so, I have now had to call the police, and hire a lawyer to get my refund ($300.00) and keep these people away from my house and taking furniture from me that I paid for. All because they think they are above making a mistake right. beware of rooms to go.

This letter is in regards to the bogus fabric protection plan Rooms to Go offers. I purchased a sofa from the Metairie, LA location almost two years ago and I was offered the protection plan. I was instructed by my sales representative to “Only use the cleaning solution” that was given to me. He also stated that “The use of anything else would VOID your protection plan”. With that being said I have only used the cleaning solution with a dry cloth. A few months back I noticed a jean stain on one side. I cleaned it with the “Solution” and was no able to completely remove the stain even though my sofa received Rooms to Go “Protection” before arriving to my home. I called the customer service department and was informed that that type of stain was not covered. So I said ok and the line was disconnected. Now my sofa has two milk stains on the complete opposite side of the sofa (other cushion) so I called the customer service department and was informed by “Tyler” that due to the other stain (which is completely unrelated to the new stain) it needed to be professionally cleaned before Rooms to Go could come out. I asked him how could that be because I was told that the use of anything other than the “Solution” given to me would void my protection plan. So I asked to speak with a manager. Mindy (supervisor) stated that any other stains will completely VOID your protection plan regardless of it’s location. I asked her to read that to me and she read the following protection plan which DOES NOT state any other stains would VOID what Rooms to Go “COVERS”! This protection plan is bogus and is not designed to protect the customer. I feel bamboozled, mislead and abused. I have never purchased a plan that DOESN’T COVER what it states. I am extremely DISSATISFIED and I will not stop writing, emailing or notifying Rooms to Go and its

I would give Rooms To Go half a star if I could. I spent $1000 on a 4 piece sectional and within a month of having it the seem wripped. We had a tech come fix it and we would have been better off doing it ourselves. The stitch work was crap and he made it worse by pulling on it. A few weeks later the support beam inside broke. I wish everyday that I had not spent so much money on a low quality piece of junk. Save yourself the trouble and shop elsewhere!

During the week of 11/15/2010, my mother-in-law (Ms. Lou Smith) (80 years old) went to look for furniture for her daughter, Deb, (mentally retarded with Cerebral Palsy and wheel chair bound) to be put in a group home that Deb was to enter. We found out Thursday, 11/18/2010, that she could enter the group home on Tuesday, 11/23/2010. The salesman that Ms. Smith bought the furniture from in Birmingham, Alabama assured her that when she was ready that they would be happy to deliver it to the group home with one day's notice. She called Friday, and RTG refused to honor what the salesman had promised. It was explained to them why it was needed. Still refused. My questions to you is: How greedy and selfish has your company become that you don't have any compassion? She asked for a refund. I think in this day and time that your company needs to get a clue that sometimes you need to make an exception for the sake of decency. Your company needs to start thinking with you heart in these situations instead of with the money you can earn. Needless to say, this does not look good on your company at all.

I bought a couch from Rooms To Go in Greensboro, NC. Got credit through RTG with GE Money Bank. I paid off the couch early in its entirety five years ago. Never heard a word for the last five years, not one statement indicating there was some problem. Here it is five years later, and I get a call tonight stating that I owe the entire balance with late charges for the last five years. Very shady practices. I can guarantee you that I will NEVER buy anything from RTG, ever. Very shady practices.

My husband purchased a 7-piece set (couch, loveseat, chaise, cocktail table, console, and 50" flat screen) from the R2G off of Turner Hill, Lithonia , GA. On delivery day, everything came as planned, but one of the legs on the console was broken and they took it back. They told my husband that they would give him a call to let him know when the next available console will be delivered. He decided to check on it the following week because he hasn't heard from anyone. They told him that he would have to wait until Dec. 20,2010 to get another one. He didnt want to wait that long so he bought a console of equal value instead. He asked if he could use his gift card to purchase his tv since the bulk of his furniture was delivered but they told him no. When we talked to the sales man on the purchase date, he told us that my husband could use the gift card 5 business days after the majority of his furniture was delivered because they didn't plan on delivering the table until January. After this, my husband and I returned to the store and asked when the new console will be delivered. They told us that it wouldnt be until November 20th. My husband asked if there was something they could do for the inconvenience and they told him no. He asked for the corporate number and they told him that corporate doesn't talk to regular people. After this, we decided to return all of the items and take our business elsewhere. The manager told us we will never find a better deal on a tv that size and it will take 2 weeks to get my husband's money back. I was very angry and being in the field of customer service, I think that R2G (on Turner Hill) did a HORRIBLE job in displaying that!

Wow...wish I had read this before. Its amazing that people businesses can treat people this way and get away with this kind of behavior. I was thought to given people second chances since I too need them at some point. Earlier this year I purchased a bedroom suite from rooms to go and after reviewing my order and payment details saw major discrepancies and called them on it not only were they rude on the phone but when I turned up in person they maintained lies. I quickly requested to cancel the order since it was scheduled for a few weeks away.It was a week later and a day after I made my first payment which was when i realized the errors on my order. They said they could only give me store credit since it was beyond 48 hrs. I asked if they could at least refund the payment i had just made the day before and use only the deposit as store credit they said "no". I was furious, the sales rep. lied and included protection after I clearly said that I did not want the protection. They still did not try to help. I called GE and cancelled the acct and thankfully I paid by check so I paid for a stop payment on that check. They fowardded my info to a collection agency needless to say that went no where...they still have my initial deposit. Here we are in November and my sister apparently got a "good deal" with another Roomstore branch and decided to get me involved since she's aware that i am trying to get furniture for my home. Reluctantly I decided to give them another shot especially since it was another location. BIG MISTAKE...THEY ARE ALL THE SAME...NO INTEGRITY...NOT EVEN THE STORE MANAGER. They delivered a floor model to my home...not even a tag on the furniture...cushions with thread hanging...accent pillow busted. Sadly for me I had to work that day and had someone receive the furniture on my behalf or they would have had to take it back immediately. The helpful sales rep. in the store is now livid because I am calling to complain...did not even apologize...just asked me to call a 1800# since he could do nothing. Call the next day...rep hung up the phone on me...called back again to find out that they had no more of the furniture and could therfore not exchange it out and would need to go to the store to reselect since they cannot issue a refund once they deliver crappy furniture. Painfully I had to return to the store to spend more money since they had nothing comparable in price. I chose the furniture and was told by the Office Manager that he will have my furniture delivered by Nov 19 and received a vm a day later indicating that they could not deliver my furniture that day as they are booked. I have to keep the first set of furniture in my home until they can deliver since they will not pick it up before they deliver the reselection. Called back and is now being told that they do not see any indication that my furniture was scheduled to be delivered on Nov 19 and the manager that I spoke with is of course out today. Just a mess...this cannot be legal...I need to take this to the news...consumers need a voice...just horrible customer service...horrible business. Thankfully I decided to furnish one room at a time in my new home. Guess where I wouldn't go to buy more furniture. You guessed right. Rooms To Go...BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!

I purchased a 3 piece living room set & it was delivered on June 23, 2010 - the sofa fell apart a week after it was delivered. The so-called techicians have been out 5 times & the sofa has yet to be repaired, I have called customer service numerous times about this issue & nothing has been done. I will never ever buy furniture from this horrible place again.

BUYER BEWARE>>>>>>>Went to the store at Saw Grass and Jerry refused to take the time to look up a bed that they were sold out of. Advised to go to another store and that he could not check any inventory. Went to Palmetto and found a very nice sales person Greg, who immediatly went on line and got us the bed frame. Could not under stand why Jerry would not help. Told Greg we just moved in and as we were treated so well by him we would come back and buy more(We need a whole apt). Greg asked if Tuesday was fine for delivery we said sure. We paid and left, happy! Waited home all day as the corporate web site said 6pm the latest, Called the 800 # and interactive system said between 2 and 6. Received a call at 4pm from dispatcher advised her that apt rules allow 6pm latest, said they will be here by 7 told not acceptable. recieved call at 6;46pm they were at gate and wanted in. Called office they said tehy are not allowed in the gate after 6pm. Went to driver to exp[lain he became annoyed saying he tolkd dispatcher, so did I . Told him he could not bring truck on property, but park on street. I immediatly went back to the apt and called the store. By now the driver and helper were in the hallway breaking down thw cartons and the sales rewp told me not to let them in. What kind of company is this. I went into halleay and cardboard was on the wall and hallway was full of boxes and bed parts. And now the girl tells me to tell them tyo go away. I looked at pieces they seemed alright, so I let them in. Turns out the bed frame is King Size, the frame is Queen. It can NOT be assembled. The headboard frame will not pull tight and I found the unot completely un acceptable. I told hiom I refusd the order and to take it back. They FLATLY REFUSED I called the store and spoke to the same sales girl who talked to the driver who said they hads a meeting and that they do not work for the store and theY ARE NOT PERMITTED to take things back. Noe I ajhave a bed frame in the mioddle of the beds room that can not be used and I have to sleep on the couch. Called and spoke to the Floor manager that told me the store manager was not available for over a week. She said they can do nothing and to call the 800 # in the morning. I tols her that I refuse to accept the furnature and that I will stop payment on it. SHe said that it is in my house and they will dispute it told her to comne get it and that I will go to the BBB an d Angies list which I have. DO NOT BUY HERE. THEY ARE BAD PEOPLE! I WILL NEVER DEAL WITH THEM AGAIN AND WILL HAVE MY ATTORNEY TAKE THEM TO SMALL CLAIMS COURT. THE OVER COMMIT AND UNDER ACHIEVE. BUYER BEWARE!!!!!!!

I was in the middle of moving and went in the store to buy some furniture for my new home. I had told the sales person that I was in the middle of moving. When he asked for my I.D.for the purchase he put my OLD address as the delivery destination without even asking. The table was going to take 2 weeks to come. I went in a week later and bought a new mattress and AGAIN the sales person never once bothered to verify my address. Come time for the delivery I never got the call to tell me around what time the delivery was going to be like BOTH the sales people said. I had to call the day of delivery to find out that all my stuff was going to the wrong address. All i got from customer service was that it was going back to the warehouse and I would have to reschedule the next day. Come the next day they said my table had been put onto another persons order and I would have to wait another week for delivery. Called to speak with a manager 3 different times and NEVER would a manager get on the phone. RTG has defiantly lost any more business from ME, my friends, my family, and anyone else that I hear talk about even going to there!

I am also unhappy with a purchase that I made at Rooms to go!!! Sounds like we all need to get together and file a class action suit against them!!!

I purchased a leather sofa for my parents and the sofa cushion fall out. First repair man showed up 2 hours after his 4 hour allotted time. Never called -- I had to call the Customer Service Department to find his whereabouts. Didn't do much and said he would call back within two days...never heard from him. Second repair man never called the day before and showed up at 7:30 am without any notice. It's a wonder my elderly parents even opened the door to him. Came in took pictures never left a card but thankfully my sister was dropping by prior to going to work and told her to call Customer Service within a week. I called and now they say it's a customer issue and the sofa is heavily soiled. It's been confirmed the SERVICE AGENTS ARE ALL A BUNCH OF LIARS. They might not have a way to fix the sofa (then say it and we will move on) but to say the sofa is dirty. It's offensive if one thing in my life I know my parents house is inmaculate as a hospital. You can eat from my mom's floor moreover not taking care of furniture...UNHEARD OF!! It's a shame...Rooms To Go.. has fairly good furnitures but their Service Agents are horrible and what is the represenation in the consumer's eyes. You Professional's up there in corporate take some pride and do something about all these complaints you receive...have some heart in today's economy and take a good look at your Service Agents ability to do their jobs right! A Poor rating is not the right word it should be Awful. A very dissatisfied customer...never go to Rooms To Go!!

I purchased a living room set from RTG. I was shocked at the low price. The sales person told me that the set consisted of sofa, love seat chair, end tables, coffee table and two lamps. It looked great in the show room. She told me that the foot rest for the chair would be extra. I agreed. I asked if I could exchange the sofa for a sleeper. She said yes. I asked why the package total was over $1,800.00 when the package was just at $1,000.00. She said that I had to pay extra for the sofa bed as she originally told me. She showed me on the receipt that the description reflected the package and the sofa bed. The foot rest was listed further down on the receipt at an additional price. My furniture was delivered without incident. I later discovered that the cushions on the sofa bed were not fitting properly. I notified RTG. She scheduled a technician. The technician came, inspected the sleeper and said that he did not think that these cushions were the correct ones for this set or that the face board of the sofa may not have been cut properly. I suggested that they simply send me the correct cushions. RTG called and told me that that according to the technician this was normal. I differed and she agreed to replace it. The sofa was delivered. I had the delivery person take it off of the truck and unwrap it before the exchange. This one was worse than the first one. I again notified RTG. After some bickering she agreed to the return. I notified the store and was told by the manager David that he would credit $246.09 to my account even though he was not allowed. He should be giving me a store credit. I informed him that I had paid much more for the sofa bed than that. I went home, got my receipt and returned to the store within a few days. I showed him the receipt and he called the sales person. She was shown the receipt. She said tha

I have NEVER in my 70 yrs have received the disgraceful level of service that I encountered from the RTG company - While expecting to complete a few thousand dollar sale - I applied for credit to participate in the 3-4 year credit payment plan - which by the way I DID NOT need but thought what the heck - just as an aside my credit is in the 800's - but nevertheless it was DENIED - after the 2nd try that too was denied I left - I did not want to pursue the issue because I wasn't too enamoured with the whole process as presented to me anyway - I knew NOTHING was wrong with MY credit but there was something wrong with their system - during the time it was taking to run this down low and behold I received a credit card from GE with a limit of $4500.00. Hmmm that's what they pass out to credit risks???? NO nothing was wrong with my credit - When I TRIED TO get this settled with RTG I was given a run around that I AM STILL REELING FROM - I HAVE NEVER PURCHASED FROM LOW END STORES BEFORE - that is what this is - low end merchandise that charges HI prices. When GE was confronted - got very low class service and ignorant answers - when RTG was confronted got the same - that is what our country has resorted to - overcharging and under serviced... I have reported to the better bus bur - for whatever good that will do - maybe Cindy Crawford would be better alerted - it sure would put a damper on her integrity - if she even cares - whatever my efforts to purchase from that company will never be challanged again - but ALL efforts will be channeled to discourage people from making purchases from that company - especially after reading the many many comments from the many many disgruntled customers - I AM SORRY FOR THE TROUBLE THEY HAVE ENCOUNTERED BUT MUST SAY THANK YOU - YOU HAVE MADE ME AWARE THAT THERE WAS A REASON FOR NOT PURCHASING FROM ROOMS TO GO - THIS IS MINOR COMPARED TO WHAT SOME OF YOU HAVE HAD TO ENDURE - i TRULY AM SORRY -