Rooms To Go Corporate Office & Headquarters

Purchased over $8000 of furniture for a new home 2 yrs ago. Within 2 months, the sofa cushions started to collapse. Contacted service. They sent someone out to "fluff up" the cushions (like that is going to work) and "tighten up the seating deck". Within 1 week the cushions were flat again. Additionally, when they restapled the fabric on the seating deck, the staples cut the fabric on the cushions. They sent new cushions this time. Again, within a few months, the new cushions flattened. Tried swapping old cushions with new cushions to try to get them to last. Also, the back of the sofa is now "bowing" instead of being straight. Contacted service again. Now getting stonewalled and trying to go up the supervisor line to get some resolution. Supervisors won't answer their phones. Will never, ever purchase anything from Rooms To Go (or like I say now, "Rooms to Blow") again. Their customer service is absolutely horrible and their products are of extremely poor quality. Watch out for any furniture that says "Made in Vietnam".

I spent over $10,000 in the store in corpus Christi, Tx. The salesperson told me there was a 30 day return policy on the tempurpedic mattress I was buying. I expressed my concerns about spending so much on a mattress and it not working out for us. He, again, said we would have 30 days to decide. I spent almost $5000 on the mattress alone. After 20 days I tried to return it and was told I could not. That mattresses are non-returnable. The sales person flat out lied to me to get a sale. Now I'm stuck with a $5000 bed that hurts my back. I've tried numerous times to reach the manager, when I finally did he said he would have to get with corporate and call me back. It has been 3 weeks and I have not heard anything despite me leaving several more messages to have hime call me. I will never buy anything from these people again. When a representative of he company tells You something they should be held to it. By the sounds of many of the other reviews it appears as though rooms to go has an overall integrity problem.

I do not recommend buying anything from “room To go” horrible experience, most items arrived factory defective or damaged by shipping, not to mention the "Holland Collection" actually made in Vietnam, customer service zero help. I do not recommend buying anything from this store; their driver said he constantly has people complaining about defective / damaged pieces. This is one lost customer who will spend his several thousand somewhere else. 30 days and 14 hours vested and counting. Vets beware the furniture may arrive stating “Made in Vietnam”; short memories for those who died, suffered years of post-traumatic syndrome from the Vietnam War. Customer service SUCKS.

Texas I bought a dinning room set from Rooms to go back in May/2011. I have had nothing but trouble from this store. When they delivered my my china cabinet it was damaged. Now a month later and this is my 3rd china cabinet and again it was damaged. Now they are telling that I will have to wait another month before they can deliver me another one. I told them that this was unexpectable, she told me that If I wanted them to come and pick up the rest of the furniture and give me credit at the store for what I paid for this shit. I cant belive how they work. Not even a sorry or how can we make things better. It either there way or no way. I cant believe that this company has been in business this long they way they treat there customers. If I was smart I would have read all these complaints before I ever went to there store. I will never ever shop at a rooms to go.

First off my sales Lady was great!!I perchased a power sofa and I had it on layaway at the Panama City Fl store I went in to make a payment they could not find the order when they did fid the order several weeks later I just came in and paid it off and set delevery and time I told them that someone would be home at 6pm on the deverly date they said that would be fine just told me it would be in a 4 hr window well they called two days before and said that it could not be delevered at 6pm I asked to speak with the mananger and she acted like she could care less about this when they delevered it the power cord was not with they have to send it to me by US mail they would not overnight by UPS thus coming by US mail it will taake 5 or six business days to get to me the mananger was to call me today to fowllow up and of course she did not I didt even get am sorry for all the problems I will never buy from this company again they at least could have given some of my money back for all the problems I had

I BOUGHT A BEDROOM SET FROM RTG AND WHEN IT WAS BEING DELIVERED I HAPPEN TO WALK INTO THE ROOM WHEN THE MEN WERE PUTTING ON THE LEGS AND THE WHOLE BOTTOM OF THE CHEST OF DRAW WAS ROTTEN,LOOKED LIKE IT HAD BEEN SITTING IN WATER.THE MATTRESS IS SAGGING,THE REPAIR MAN CAME OUT AND AGREED THAT IT WAS DEFECTED BUT STATED HE DID NOT MAKE THE FINAL DECISION. THEY REFUSED TO CHANGE IT,I WILL HAVE TO SAVE ENOUGH MONEY TO GET A NEW ONE.I CAN'T GET A GOOD NIGHTS SLEEP.I AM 70 YEARS OLD. RTG HAVE BEAUTIFUL LOOKING FURNITURE BUT THE QUALITY IS VERY POOR.WILL NEVER BUY ANYTHING FROM THEM AGAIN.ALSO CUSTOMERN SERVICE WAS VERY RUDE.

Rooms To Go does not stand by Their product. Had to replace sofa , new one did the same thing. The answer was sorry we can not help you. Still trying. Room to go has some very rude customer service rep. The head of CEO should go on under cover Boss and see for his self. What kind of Co. he has.

They deserve ZERO stars! We decided to treat ourselves to a nice bedroom set with our tax return. We went to Rooms to Go (as we are prior customers) & fell in love with a gorgeous set & new mattress. Over $6000 later we waited for delivery. Per customer service, they would deliver between 10 & 2 PM. My first call (from them) was at 1:30 saying they were running late by about 45 minutes. Half an hour later was the next call saying delivery would be in an hour. Well - they finally rolled in at about 5:30PM. This is where the disaster really started. The mirror was smashed in a zillion pieces. The desser corner was dented & the back wood piece was popping off. Then theres the chest of drawers that the whole frame of it was busted, the thing actually wobbled when touched, as well as the backing being off. Now next was my bed. The hardware was missing - so now they can't even put the bed together. After a call to the store manager (who I later found out was only the assistant manager), they said they'd send out a tech - the next day - with the hardware from the store display bed. I told the guy that we had only wood for the bed & nothing meteal - we would need everything. Low & behold, they sent the tech with only like 4 bolts. Then we had to wait for someone else to bring the stuff from the store. Even after that - there were still parts missing which had to be ordered & then mailed to my house. OH & the damaged pieces had to be reordered. Now that delivery would be 10 days later. Nice - huh? 10 days later, we get our replacement furniture. Then the hardware arrives. This stems another call to set up a service date. I informed them they would need more than 1 person for this job, as the bed was put together & left a foot away from the wall so they could add the missing bolts. After waiting thru my 10 - 2 PM window, I called at 2:30 to see where they were. After being told he was running late, no surprise there, it was only 1 person coming. What is wrong with these people?!?!?! They are miserable to get anything done, they yes you to death & still do what they want. I had to pay up front for my purchase, however they do what they want & offer half assed service. Basically, you pay & have no choice but to go along with what they say. Your furniture is paid for & they are holding it hostage. FYI - my neighbor was taking his grocery bags in & watched the delivery guys (the first day) DROP the furniture off the truck onto the street. Then 1 of the techs told me the delivery guys most likely threw out the hardware & claimed it was missing. Being it was the end of the day, they just wanted to go home. We are a military family who makes a fair wage. We shopped at Room to go because they are reasonable. We should have gone to Ashley! For $6000 - we should have gone anywhere but here! Beware when dealing with this company!

I, went and shop at Rooms To Go In Houston,TX. an now the bed that I, had purchase for this little girl that was very ill is broken in her room and I, had some one from there to call me and said that they was coming out on the next day at 7am so i told this man that he should have called several days before he was very rude and i called in on him and nothing have been done for the bed and also i will never shop there again after spending in the 3,000 and some thing cause this is not right i called there today an now she said that they have me with and appt on the 24th and no one had called me to let me know anything i will never recommend them to anyone for the bad service that i had receive it is like they take your money and nothing gets done

I recently ordered two end tables at Rooms To Go located in Pompano, Fl. The customer service there sucks big time. The manager and the sales rep that helped me was so rude. Luckily I didn't pick up the end tables that I ordered. I had to cancel the order because of their rudeness and unprofessionalism. We, the consumer, need to weed out the companies that doesn't value their customers. What Rooms To Go need to realize is at the end of the day, the customers are the one that keeps their company afloats. I will never buy or even step my foot in Rooms To Go ever again. No Customers=No Business. If Rooms To Go keep going on like this, they will soon be closing their doors.

My husband and I purchased a bed and paid for delivery from the RTG showroom in Durham, NC. When they arrived the hardware was not included in the packaging so the team could not put the bed together. Being that we already removed our old bed, I wanted to get something resolved before the delivery team left. I called and spoke with the Manager, Brian Hall, and his suggestion was for ME to drive out to their location and pick up a bed frame so that we werent sleeping on the floor, until they could order the hardware. To me that was unacceptable. He also told me there was pretty much nothing he could do for me and that I needed to realize that I was calling him at 5:45pm. After telling him, I needed this to be resolved asap, he told me to give him a few minutes and he'd call back. When he did, he advised me that HIS cst service rep was already gone for the day(it was 5:45pm) and that I could call the 800 number but HE WAS NOT ABLE TO!! I was completely taken aback that a store manager would speak to a customer in that manner. My husband became involved and when he called, he was told the manager was busy and couldn't come to the phone. My husband called back and advised them to send the delivery team back out to pick up the furniture because at that point, we didn't want to do any further business with them. the 800 customer service number shuts down at 6:00pm and when my husband called them, the person who answered the phone advised, "they were leaving for the evening so it would have to be looked into tomorrow." This matter was reported to the customer service supervisory team. I am baffled as to how people like this work in customer service. A simple solution to our problem would have been for an employee to bring the bed frame out to us, so that we were not inconvenienced any further and set up for a service tech to come out with the h

PLEASE DO NOT SHOP AT ROOMS TO GO-KENNESAW GEORGIA. THE SALES PERSON, NATHANIEL AND HIS MANAGER ARE INCOMPETENT. NATHANIEL TOOK 3 HOURS TO WRITE UP A SALE FOR MY HUSBAND I. HE WAS LESS THAN HONEST ABOUT THE AMOUNT OF FINANCING I HAD RECEIVED. INITIALLY HE TOLD ME ONE FIGURE AND SUGGESTED THAT I FINANCE THE REST WITH RAC, WHICH IS RENTAL COMPANY THAT OFFERS FINANCING WITH ADDTIONAL INTEREST PAYMENTS UNTIL THE LOAN IS PAID IN FULL. WE FINALLY LET THE STORE AND CANCELLED THE DEAL. NATHANIEL CALLS ME THE NEXT DAY OFFERING OVER TWICE THE AMOUNT OF FINANCING AVAILABLE FROM TIDEWATER, A CREDIT COMPANY THAT ROOMS TO GO DEALS WITH ALL OF THE TIME. WHY DIDN'T HE TELL ME ABOUT THIS AMOUNT THE FIRST NIGHT. THEY WERE TRYING TO RUN THE GAME ON ME AND MY HUSBAND BECAUSE WE ARE AFRICAN AMERICANS. I DIDN'T SEE ANY OTHER RACES TALKING TO THE RAC REPRESENTATIVE WHILE WE WERE IN THE STORE. I DON'T RECALL ANY OF THE OTHER STORES HAVING RAC AS ADDITIONAL FINANCING FOR ROOMS TO GO. I LIKE MY PURCAHSE, BUT I WILL NEVER SHOP AT ROOMS TO GO IN KENNESAW GEORGIA AGAIN.

RTG SUCKS BIG TIME..I recently bought furniture which was supposed to be 0% APR, being charged 29.99% last 3 months. Reported it to the store manager where I bought it and he's supposed to contact GE to fix this. Been hearing the same last 3 months, will be fixed in next statement...Plano store manager is rude,does not do his job right, I am frustrated big time. I think I will send the corporate office a mail!!!!!! RTG SUX, customer service SUX BIG TIME.......TOTAL FRAUD!!!!

Well all I can say is I'm happy I found all the ratings out there about RTG and man are there alot! Alot of lousy ones at that. I told my brother NOT to buy from them (he's looking to but new furniture) and now I WON'T either. It also sounds like MOST of their employees are not to happy about their jobs either. It's to bad too because I wouldn't mind having a new TV. Sorry RTG I'm going to someone eles but I'm sure you DON'T care anyway!... BYE, BYE!!!!!!!!!!!!! I'll be looking for a 'Going Out Of Business' sale coming your way I guess if you keep it up! cya!

Wow, I bought the love-seat sleeper sofer a little over a month ago. When I purchased this you have an option to upgrade to Sealy Posturpedic for $80.00 more. When my son comes home from college, I wanted him to be comfortable, HE HAS SOME BACK ISSUES. There advertisement says as follows "ENSURE YOUR GUESTS ARE COMFORTABLE WITH A SEALY POSTURPEDIC MATTRESS. IT IS QUALITY CONSTRUCTED WITH PATENTED SEALY POSTURPEDIC COIL AND AN EXTRA LAYER OF PADDING ON THE TOP AND BOTTOM FOR ADDED COMFORT AND STRENGTH. PADDING ON THE BOTTOM, NOT OFTEN SEEN ON OTHER SLEEPER MATTRESSES, CUSHIONS YOUR GUESTS' BACK FOR A BETTER NIGHT'S SLEEP". THERE IS NO EXTRA PADDING ON THE BOTTOM. I'VE CALEED ROOM TO GO, THEY SENT OUT A TECH TO LOOK AT THIS. THE TECH AGREED WITH ME THAT I DON'T HAVE PADDING ON BOTH SIDES AS ADVERTISED. ALSO THE BARS ON THE HANDLE WHEN YOU PULL OUT THE BED WAS ENTIRELY SCRATCHED UP. WHICH THERE SERVICE TECH INCLUDED IN HIS REPORT ALONG WITH THE ISSUE OF LACK OF PADDING ON THE MATTRESS AS ADVERTISED. A FEW DAYS LATER I CALL ROOMS TO GO, THERE RESPONSE WAS " THE EXTRA PADDING IS INSIDE THE MATTRESS, NOT OUTSIDE AS ADVERTISED. AND AS FAR AS THE SCRATCHES, THEY SAY YOU GET WHAT YOU GET AND SORRY". THIS IS FALSE ADVERTISING!!!!! I CAN TELL YOU THERE IS NO EXTRA PADDING ANYWHERE ON THIS MATTRESS, INFACT ALL YOU FEEL ISTHE COILS POKING AT YOU! ROOMS TO GO REFUSES TO RECTIFY THE PROBLEM. I'M SHOCKED!!!!! IT WOULD BE NICE IF THEY WOULD AT THE VERY LEAST RETURN THE MONEY USED TO UPGRADE, BUT THEY REFUSE TO. IS THERE ANYONE IN CORPORATE OFFICE THAT CARES ABOUT YOUR COMPANIES REPUTATION? IF SO, I WOULD BE GRATEFUL FOR A PROFESSIONAL TO FIX THIS ISSUE. UNSATISFIED CUSTOMER - CPERICH@ATLANTICBB.NET!!

Unbelievable customer service. After failing 2 times to deliver furniture that wasn't damaged I got the run around. I tried repeatedly to speak with someone in management, and was told I was "on a list" to have the manager call me... When I called the corporate office I was argued with by the customer representative Lisa. WOW!! REALLY???? NEVER BUY FROM RTG!!!!!!!!!

I would NEVER shop at, buy, or recommend Room To Go to anyone! We bought a dining room table and when it was delivered the top had a big dent and scratch on it. It also had a broken leg on the base of the table. They attempted to replace the defective parts, however, when the delivery personnel unloaded the parts, they were broken. After three or so trips back to replace the damage parts, I was told by the corperate office that they wouldn't come to replace the table base. Their reasoning was because they didn't want to take the chance on delivering another broken table base. However, the customer service rep said that I could come in and pick out another table or a repair person could come fix it. I attempted to explain how I didn't want a repaired table especially when the table was delivered broken and I paid for a brand new table with no defects. Second, I would still have the table delivered and take the chance of receiving another broken table. She said the disclaimer stated something to the effect that the store reserved the right to fix or replace any defective furniture. All I want is want a paid for; nothing more, nothing less. I will to my legal office to find out what options I have to rectify the situation.

Que pena esta porqueria de tienda son unos ladrones te hacen esperar por un mes por el delivery y luego entres senamas mas las piezas rotas tres ocasiones y lo mismo no hay calidad muebles chinos y nadien se hace responsable por nada no compren en esta tienda que no sirve

I was shopping for a new mattress and decided to stop by the Rooms to go store in Wilmington NC on April 22nd, 2011. When i walked into the store i was immediately approached by a women sales person who asked what i was shopping for, i advised her I was in to look at a mattress that i had seen on your website. Right away she asked did i want a queen or king size, i advised her i was looking more for a twin or full due to the space is limited. After i informed her of this she seemed less interested in assisting me. she walked us in the general directions of the mattress and then disappeared. I had questions regarding different mattresses that i was looking into, however she was no where to be found. i had to ask other associates if they could help me and they refused due to" we work on commission". Needles to say i was not impressed by that, i am well aware that they work on commission but i had questions and the first sales person had no interest in helping. Finally we found her and she was working with someone else who was buying a larger order. When i asked questions she had a rude attitude and seemed to lack interest and knowledge in the products we were looking at. However i overheard her talking to the other client and she seemed very knowledgeable about his king size mattress and bed he was buying. I had to look for her several times, after the promise that she would " be right with us" and never came back, even though we were there well before this other client. Without any service within an hour, i decided to ask another sales person for assistance with this purchase, again we were informed that " I cannot help you, due to we work off commission." I had enough and decided to leave at that point. I ended up getting a sleep number bed from the sleep number store in Mayfaire center where even though i was shopping for only a twin or full, the sales rep gave me his full attention and answered all question, was knowledgeable and made me fell like a valued customer. It is for this reason that I will NEVER shop at the Wilmington NC Rooms to go again.... actually i probably will not step foot in a Rooms to go anywhere, since it appears your sales people are less about customer . service and more about the dollar. What this sales rep did not know was, this smaller bed is going in one of my smaller rooms, but i am now in the market for not only a much larger bed set for my master suite, but also a whole new living room set... sadly rooms to go will not get my business -Sharon

I had a bad experience with rooms to go.The sales person said some pieces were included that were not.Some pieces were not delivered.It has been over two weeks and The gift card for Best Buy still is not activated.The manager at the West Melbourne , Fl store is Fred who laughed and said it's his money now is very rude.