Rooms To Go Corporate Office & Headquarters

This store is the worst to deal with I agrre with the other people that has made previous post they do not care about there customers. I had a living room set on layaway an had put 500 dollars down on the furniture and weeks later find out that the manufacture has discontinued the item and the best thing they can do for me is to give me a store credit when I made clear there was nothing within there store or online that I had any interest in and would like my money back and they will not give me my money and is trying to force me to purchase from there store. I would under stand more if I was the one to hd canceled the order but I did not and they wont give me my money. I suggest that no one shops at Rooms to go period they do not care about the customer they just want your money and I work to hard for my money.

I am in Houston TX and I was shopping at the outlet store off willowchase! Do not purchase from there. They had me finance a loan for a dining room set that they sold the morning I got there and get this the delivery guy who btw was not a rooms to go employee called me to deliver the news. I literally had to call the store 3 times before I was even able to speak with someone!! The manager never called and apologize, all he did was tell his sales reps to tell me I can come back and select another table at 10% off. Which if any one knows the average table invent clearance department is lik 300-500 dollars and a 10% discount to me is gas that I'm going to waste driving back 40mins to your store. I canceled my whole order at that point because it was handeled ridiculous and just as the guy said above me all they say was "I'm sorry" not wat can I do to keep you as a customer! Believe it or not word travels and I myself have told everyone to not shop there!! And I had alot of friends moving into new homes looking for furniture! So although you may be reading this as one person it's affecting 20 potential shoppers!

I purchased a bedroom set, living room set and dinning room set from Room to Go in April of 2011. Upon my delivery they sent the wrong bed, second, the drawer on the dresser was broken. After complaining about this the tech came out and order a new drawer. After almost 4 months the new draw finally arrive only to not fit. So I had to wait for the tech to come out again to determine that the drawer doesn't fit (like I can't figure that out. Well they order one and of course that doesn't fit either. Now I am told that I must take picture to send them to show that the drawer doesn't fit. Well you no I was livid. I explain I will not take picture and I want a new dresser. I ask to speak to a supervisor of course there was no one there. I ask for the corporate office manager and you no the story. So I took name so that I could file a complaint and send it directly to the Head Office. All of a sudden I can get someone to listen and they have decided to order me a new dresser. Oh, they told me to return the two drawers that doesn't fit back to the store at my lesiure, what the hell do I want with the drawers. I will only give props to the last customer rep who has decided to help me. Marie Zimmerman go to ?. Room to Go, I will never buy another piece of furniture from there again. As the saying goes you pay for what you get. I will tell all who would listen DON'T BUY FROM ROOM TO GO. The customer service is a piece of SHIT. They take your money and say KISS MY ASS! Lesson learned!

I purchased a living room set in September 23, 2011 from you. I have spent over $7000 in the past year. Shortly after my 1st purchase my ottoman broke. I had a representative come out and tell me it was my fault so I purchased a new one over $400. Which now I know it wasn't me because the rest of the furniture is falling apart. I then purchased a Swivel Chair, Bar Stools and a complete dining room set not to mention all the decorations. I have already had to replace the bar stools because they were coming apart, now the stitching is coming off the ottoman the wheels on the chair are broken, my couch is falling apart. I am a single mom with 2 children and I have spent a lot of money with you and this product is terrible. The springs are coming out of where the chase lounge is, in the middle of the couch it is sinking on the right side (which i showed your representative and he said it was normal) now not to mention the frame is broke on the other side. The quality of the furniture is terrible. You would think I have had it for years. Which we know this is not the case. I need this fixed immediately. I have repeatedly tried calling your call center which should have been open on Sat and I kept getting a msg that you were closed. I called the store manager who is awful! She told me basically I have had the furniture more than a year which is not the case but even if I did have it for a year it should not fall apart that easy. It should last me for years not a year. She said she would have someone call me. I cant not believe the service I am getting.

We purchased a set of King Size mattresses and box springs in June 2011, ONLY after the promise from the sales rep that this very good mattress would last us 10-15 maybe even 20 years with NO sagging. We paid $1000.00 for the mattresses. It has now been less than 3 weeks and the mattresses are sagging badly! When you sit on it you sink down low and even sink down while sleeping which hurt your back! We've turned them every which way - even sideways to try to alleviate any further sagging, all to no avail. The tech can out and did even touch the mattress to see what the problem we are having. He reported that the mattress is fine. So we called the store manager to find out that we have to keep this mattress for 6 month before we can out this problem up for discussion again. So what do we suppose to do in the meantime! Suffer and Suffer. I will tell everyone I see and reported to the local news about this!

This summer I went to Rooms to Go in Columbia SC, too bad you dont have a negative star rating, when I first walked in to the store the sales lady tried to sell me everything with out asking if I could afford it, or try to help me out to find out how many pieces of furniture I needed. I had to go back a second day and ask someone to please take their time and show me some stuff that would work for my apartment, this second time I was very pleased with the associate. But when my delivery was sent, first only one guy spoke english, and when it came to bringing stuff up stairs all I heard was no no it wont fit??? When it came to putting my bed together, they screwed in 3 on one side and two on the other and quit telling me that I was gona have to get a new headboard sent out to me. Two days later my son was waiting for them, supposibly they came and said no one answered??? So I waited for the next day delivery that never showed up, when I called rooms to go they said the headboard had been shipped back to I dnt know where and I would have to wait a week for it to return. What I dont understand is when I called the store they had no clue as to what delivery was doing? All this mess over some screws???? I hope rooms to go ends up bankrupt soon cuz their service sucks. I had $4000 to spend and I wont be spending a dime of it there. If anyone asks whats a good store here in Columbia SC I will send them to Ashleys furniture or somewhere else, even rent a center has way better customer service then rooms to go. I rate rooms to go a -10 they do not deserve to have our hard earned money.

I work for this company and never in my life had thought that a company could be so unprofessional. The assosciates that work at the store I do act like they should work at mcdonalds. I should not feel ashamed to work with a company. The store is not being run very well. The managers do nothing when it comes to a problem with associates. There is no discipline when associates make major mistakes. I had encountered a problem with a sales associate when he made a mistake on his order and I couldn't fix it right then for him, his customer had cancelled his order because he was no happy with his associate and the associate came up to the office harassing me, yelling at me saying I caused him so much money. another issue arose when an associate came into the office and slammed a ton of papers on my keyboard ordering I do it now. I had told him to please wait his turn and yanks the papers away from me and says I have a bad attitude. I work in the office with 2 other girls. I am the only one that gets things done. One girl puts all of her work into my folder to do. When it was my day off she expects me to do all the paperwork I was not there for. The other girl is never in the office, when I am swamped with work she says aloud that its the perfect time to go to lunch so she doesn't have to work on anything. The otner day this same girl was flat out yelling at me because I voiced my opinon of her never being in the office when associates and customers need to be. Instead she's flirting with a co worker. And of course nothing gets done. When she had yelled at me she was saying that she doesn't need to listen to someone younger than her. I thought associates at business's were suppose to be professional. This is not professional and not ok!

I spent in April 4000 in Room to Go had 4 delivers of broken furniture, scratched my hard wood floors, the kitchen table leaf broke in two days (compressed wood) made in Viet Nam, if I would have known that they would have never seen me walk thru the doors. My fiance is all burned on her legs from the leaf of the table giving way and the coffee falling on her. room to go is terrible, on customer service

Like three years ago I purchased a "leather sectional" at a Rooms-To-Go Furniture Store. I took extremely good care of it. To my surprise the the sectional started peeling. When I complaint to the Rooms-To-Go customer service they told me there was nothing they can do since the warranty had expired. I believe that if you purchase a good quality leather a sofa or sectional it should at least last a few years not just three years. Customer service personnel did nothing for me, they didn't even send a technician to take a look at the sectional that was peeling. Nor they recommended any professionals for me to take care of the problem out of my own pocket. This proves to me that the furniture at Rooms-To-Good is of poor quality. Cheap "leather" from China. That is if it is real leather which I doubt. Now my almost newly purchased sectional is peeling everywhere and there is nothing I can do about it. I am so disappointed at Rooms-To-Go. They shouldn't be fooling their customer into thinking they are buying quality furniture or real leather when it fact they are not and just as soon as the warranty ends their furniture will be worth nothing. When you walk into their show rooms everyone is nice and helpful but once you make the purchase all that disappears. Apparently they only want their commission and would lie to you to sell you their cheap furniture if they have too. The customer service department is the worst I ever seen they are very unprofessional,rude and unhelpful. I am not the only one who shares the same opinion of Rooms-To-Go. I know many but mannny people that have gone through the same problem with Rooms-To-Go. And we wont rest until the whole world knows about this problem and their inferior merchandise. I will post it on FaceBook, Twitter, chains of emails, local news paper and blogs if I have too. I will Report this to the Better Business Bureau and file complaints with any other organization that protects the consumers.We will even call Help Me Howard. I want the world to know that Rooms-To-Go is a fraud, they deceive their customer and take advantage of them by selling them . I feel exploited just like many of Rooms-To-Go customers. I will advise everyone I know not to purchase furniture at Rooms-To-Go. Sincerely, Silvia Valladares 13196 S.W. 190 Street Miami, Florida 33177 silviavalladares@att.net

This so called business sucks! I have never had as many problems with anyone in my entire life. Starting with the sales lady that helped me. She sent me to lunch while she placed my furniture order, when we returned she was helping someone else with their order....I was put on the back burner (the other couple was spending more money). Then when I payed, I was told that I had conterfeit money. So to the bank I go, the bank ran my money and of course it was real. Back to the store we go, paid and set up a delivery date. I was willing to pay the delivery fee so I could get my stuff the next day, but Rooms to Go said because gas prices were so high they no longer offered next day delivery. So after 11 day my furniture arrived. I was good with the guys who delivered it. Now its five and a half months later and my couch is broke. A service teck came out to fix it, but said he needed more hands to get the job done right. So 5 days later a customer service rep called and wanted to know how my service call went...to my surprise the tech that came to my house never put in for a work order. Finally my couch was picked up to be fixed....the movers put it on its side and slide it into the truck, which i took pictures of. Pissed about that. Now the kicker to it all, the movers to from ROOMS TO GO bring my couch back and its still not fixed, but wait the best part is now I have to be without a couch for another 2 weeks. And of course all I can ever talk to is someone in customer service....and they all have personalities of green beans. ROOMS TO GO SUCKS!!!!!! DO NOT GO TO ROOMS TO GO FOR ANYTHING....ROOMS TO GO IS IN THE BUSINESS OF SCREWING ANYONE WHO WILL LET THEM!!!!

I wish I had read your reviews before I purchased furniture from RTG. Delivery was broken up due to back orders. First delivery consisted of 2 rooms of furniture. Chest for bedroom was damaged and had been repaired with wood putty, they didn't even sand it and the paint job didn't even cover up the wood putty. I thought I purchased a NEW piece of furniture but received a damaged-poorly repaired piece. This is fraud. There was also 2 dented drawers. The second delivery consisted of a damaged night stand. It was apparent it was dropped. Leg broken off and severe crack up the whole side of the table. Small crack in headboard. The representative was supposed to come to look at the chest the same day as the second delivery. If he had come when scheduled he would have been able to see the furniture from both deliveries on the same day. He called in sick and no one replaced him. Now I have to wait for another representative and take another day off for another delivery. We also noticedd that the mattress is not the one we were shown in the store and is of much cheaper quality. Bait & Switch!!! We were planning on purchasing 3 more rooms of furniture for our house from RTG, but now that will never happen. Customer service was rude and unprofessional when I called. Guess they aren't interested in additional business or pleasing their customers.

Poor quality furniture. A bookcase headboard for child's room was assembled backwards! Everything done at their convenience. Misrepresented purchase. What was demonstrated on the sales floor was not what the item was able to do when received. Manager in Pensacola store rude and uncaring as others have stated. The only way to stop them is to get the word out so hopefully people will stop buying from them. I know my family will never darken their doors again.

I went to RTG today with the intent of spending $2,000.00 for a Sofa, Loveseat and Recliner. When the sales lady started ringing it up she added $105.00 in delivery fees. I informed her I did not need the pieces to be delivered I could pick them up myself. I was then told that the fee was MANDATORY, I have to pay it. All the furniture comes from Atlanta so I have no choice. I spoke with the store manager who was VERY RUDE and suggested I drive to Atlanta and pick up the furniture myself. No where in the price listed on the furniture did it say additional fee for delivery required. I thought you paid the advetised price for a product and delivery was optional, at least it is in all the other furniture stores. The furniture was clearly marked with a price of $xxx.xx. RTG could have had my continuing business (I have spent $8000.00 with them in the past) I have never been so rudly dealt with in my entire life. I will not shop with them anymore and I will go out of my way to share my experiance with the world. ROOMS TO GO SUCKS, THEIR MANAGERS ARE RUDE, THEIR ADVERTISING PRACTICES ARE DECEPTIVE AND WHEN I CONTACTED THEIR CUSTOMER SERVICE THEY WERE WORSE THAN THE STORE MANAGER, THE LADY ON THE PHONE SAID SHE DIDN'T CARE WHETHER I BOUGHT FURNITURE FROM THEM OR NOT. If you buy from rooms to go don't expect anything in the way of service, I will spend my money where its appreciated.

I am so surprised, shocked and overwhelmed with disappointment at the customer service and store policies at Rooms to go kids in Cedar Park , TX . After waiting for a while until I was able to purchase some beds for my daughters, I finally decided to use the extended delivery option. I was told I would have 3 months to pay off the beds so I left my 20 % down on both beds and made plans to make monthly payments to get the beds as soon as possible. When I returned to the store to make my 2nd payment, which by the way I was told I would have to go to the Cedar Park location which is 1 hour away from where I live, I was told I could not make the payments over the phone or by mail I had to make payments in the store. Fine, hard to believe you won’t take PAYMENTS over the phone especially in these times, but whatever if that’s what I have to do. Later I found out I could have made payments in the Rooms to go in Austin which is 15 minutes away from where I live. So when I make my second payment I was told one of the beds was discontinued BUT if I could hurry up and pay the balance they would be able to get me the bed. So I worked overtime and a side job where my two daughters could help doing wedding decorations. I wanted my daughters to learn that if they worked hard for what they want they can get it. We worked every weekend to come up with the money, I paid off just that bed that was supposedly suddenly discontinued and was so happy when I was told I would get my delivery date the following day. The following day I was told they would not be able get me the style I had ordered. I was so upset I asked if I could get my money back was told no that I could get store credit. In situations where it is not the customer’s fault, in situations where you willingly take money from customers knowing the item is discontinued you should not make the situation worse by keeping the customers money and refusing to give them a refund. So after being forced into making the ONLY decision available which was to apply all payments toward the other bed I once again did what I had to to get that bed paid off quickly. I paid it off by getting all the extras like insurance and Bunkie board taken off. I got my delivery date of 07/23/11 and was looking forward to the delivery. UNFORTUNATELY I had to work when the bed was delivered, but when I got home I noticed immediately that the bed had a very bad paint job done, it is extremely thin and you can see the wood in certain areas. The bed has yellow, blue and green spots all over it and yes I know they are the wood knots but I ordered a white bed and do not want to see colored stains all over it. It also has tiny pin holes all over it and one of the rails has been scratched which means the wood has been damaged from beginning to end. All the excitement we had to see the bed disappeared in 2 seconds flat. This bed is SO not worth the $877.00 plus tax and delivery well over $1000.00 that I paid for it. I had a rooms to go inspector go see it, and of course I got the answer I was expecting, “well ma’am I can’t do nothing about all the stains that’s just the way the bed comes.” I can paint the scratch. He painted the scratch but it’s more then a scratch because the wood was damaged when the scratch was made the paint did nothing to fix it. I call customer service while he was there and was basically told I am stuck with this awful bed because it is not considered a manufacture defect. The girl even asked me, is this a bed that you picked out? What kind of question is that? Of course I picked it out! I picked this style from the showroom after being told that this style came in white. IF I had been told that it was actually “white wash” which according to your company is a thin coat of white where all knots and anything else can be seen, TRUST ME if I had been told that’s the way it would look I would not have bought it. I also called the store manager(Todd) after customer service told me it was out of their hands and was told I could reselect another bed that was similar but I would have to pay a difference of almost $300.00 plus delivery of course. Do you honestly think I want to give Rooms to go another dime? I have told all my co workers about your service, they are as shocked as I am and cannot believe that a large furniture store like yours handle this the way you did. I will tell everyone I know, post it on facebook and anywhere else I can about what an awful and dishonest furniture company you are. Extremely disappointed customer, BPerez

Delivery and Customer service is way below standard!!! Order #3436527, Delivery Guys – Eric & Chris – Extended Warranty personnel don’t respond in a timely manner. The delivery guys again, damaged my brand new tile floor and the box of the furniture it came in. The two guys didn’t even work together to help each other out. One guy Chris, ended up turning the box of the dresser end over end to get it into my house while Eric was up in the truck moving boxes around. No apologies nothing said other then “Do you need anything else?”, really this what Rooms to Go Delivery Service amounts too. Customer Service Reps don’t call back in a timely manner, and then it’s an automated message on top of that. Let me just tell you this, it will be my sole mission to flood your inbox with complaint emails until my situation is resolved, and on top of that, it will also be my mission to tell everyone I know and then some to NEVER SHOP WITH ROOMS TO GO!!! EVER!!!! You have lost my business.

To anyone who is considering purchasing anything from Rooms To Go, or seeking employment with them; My wife has worked at what is apparently the highest grossing store in the chain on Veterans Blvd in Metarie, Louisiana. So here is some inside information on how they like to run things; The first thing you need to be aware of is that the majority of items are of a sub-standard nature - the employees don't even want to buy it even with their discount! It is common practice and encouraged by management to add items onto customer's bills without the customer's prior knowledge, hoping that the customers either won't notice or won't bother to fight to have it put right. The 'Mis'-Managers routinely ignore and participate in violations of their own company policies - so if you work for them, you can expect to have sales stolen from you, at the very least! Extreme Health and Safety Hazards are also ignored - for example, significant Black Mold growing in the Metarie store - employees have reported problems with their health as a result and nothing has ever been done to fix it - A shining example of a caring employer! The overall manager at the Metarie store has a history of serious anger management problems and an obvious lack of respect for both employees and customers alike. Numerous anger management courses have failed to change his ways and many employees have quit due to the unpleasant working environment he maintains. His superiors are of course fully aware of this yet they continue to cover up and condone his behavior. Staff are encouraged to lie to customers in every conceivable fashion in order to make a sale. I could go on all day with this review but i'm sure you get the picture by now - Rooms To Go is a terrible company to work for and an equally terrible place to buy from and i would seriously encourage both customers and prospective employees to avoid it like the plague! After four months of witnessing the incompetence of middle and upper management and the illegal and immoral business practices of this company, my wife walked out and quit! Good for her! We're now waiting to see if they try and with-hold the money from her recent sales - National Press Agencies are on speed-dial in readiness :)

I have worked with rooms to go for many years Moat of our furniture is from Rooms to go. A few years ago I bought a package and was told it was interest free. I have faithfully paid every month. Recently rooms to go switched to GE Money Bank. They are terrible. During the switch I did not receive a bill. I just normally wait for the bill to come and sit down and write the check. This has been done for the last few years. The remaining balance is now about 200.00 which I am glad. When I realized that I did not receive a bill I called and it was a few days late. I explained that I did not get a bill and they agreed to waive the fee. I paid right then and there over the phone. The next month bill was 2.00 more and they 2.00 in interest.. I called again and told them there is interest free. The person who can hardly speak English waived the fee again and assured me it was taken care of. I would not be charged interest again. Today I received a bill with 2.00 more charged . No fees were waived and so far it is 6.00. I called again spoke to a person who could hardly speak English and she could not waive the fee. Transfered me to a Manager. I explained why am I being charged interest? She said you are not being charged interest on your purchase you are being charged interest on your late fee. Two dollars a month for like a $35.00 late fee. Which was suppose to be waived and credited back to my account but never was. This is a total rip off. I closed my account on the spot. I will NEVER again buy anything from Rooms to Go. You really need to consider who you are doing business with. This company just cost you thousands of dollars in future business.

I purchased my bedroom set and my son's from rooms to go. The furniture is horrible the slabs to underneath the bed are breaking after a few months. The drawers will not close properly, and the wood is chipping on the bed, dresser and nightstand. Don't buy from ROOMS TO GO!!!!!

I am so disappointed with RTG for not compensating me (a gift card, anything) after I had ANOTHER nightmare furniture delivery. I received an automated delivery time of 8am-noon for my king bed set ($1,600) his past Thursday. A guy calls at 6:48AM to say he is right around the corner ...I called him back and left a message to say I was refusing delivery until 8am but they showed up anyway, said he didn't hear his phone. Last delivery ($6,000) we had was horrible with scratched floors and arrogant delivery men that quite frankly showed up at our home with the truck stereo blasting with Latin music..you would have thought it was a street dance. I went back because of the gift card that's all. I will never do this again and will tell anyone that will listen to me. If a huge furniture company such as Rooms To Go cannot even compensate with a gift card after a customer has made the valid complaints then it is obvious they do not care to employ qualified delivery personel (representatives of their company) and they do not deserve my business. There are way too many furniture companies out there. Shame on you RTG, you have lost me as a customer forever.

The table I bought 6 months ago looks like it is 10 years old. I was told the damage was my fault and have been given the run around. I take care of all of my furnishings and I hate looking at this table. I am disgusted with the quality and the way I have been treated. I will never shop there again nor would I recommend anyone else to shop there. Is there anything I can do?