Rooms To Go Corporate Office & Headquarters

Unfortunately like so many others we trusted in a major band name and fancy ads. Like so many others we were fooled. As I read the articles in the reviews I can hear the same thoughts echoing in my mind. I wish I had seen them prior to wasting my time with this company. Similar results, beginning with delivery problems to defective furniture. I've called the store I purchased the furniture from only to be put on hold for extended periods of time to hang-ups. The rating graph above should have zero or negitive stars no just 1 to 5. Shortly after purchasing our furniture, HQ's called to offer us a deal on purchasing additional coverage we had already purchased with the original contract and became rude when we tried explaining we had already purchased it. We would not recommend this company to anyone we know, its totally bogus. A lesson learned that will be pasted onto co-workers, friends and family. Rooms to Go, please go somewhere else to buy your furniture.

Wow, I didn't know:( Same thing happened to me. I bought a bedroom set. The dresser and the bed came in defective. I was told to call Customer service for an appt to schedule it to be fixed. The delivery people didn"t care, they just wanted to get in and out. I wouldn't sign for it so they left mad. Later, I was told that I would have to wait 48 hrs just to reorder b/c I didn't keep the merchandise. Sounds like a shakedown to me. Then another 24 to 48 hours to have redelivery. Never any apology for defective products or making me wait around all day. I called my local store to cancel, a very sane and normal apologetic manager, Allen in Miami. He helped me reorder quickly and apologized for all that happened. He and my daughter(it was her room) were the reason for trying again, ....we'll see.

I have living room furniture that is one (1) year old. The recliner I sit in has a hole that has WORN in it (not torn, nor split). I have called Customer Service twice and was referred to the extended warranty folks who said it is not covered under my extended warranty and referred me back to customer service. The customer service people refused to do anything and refused to give me any contact information for anyone at the corporate level, nor anywhere else that I could talk to. In fact, the customer service rep would not even let me speak to her supervisor. I need someone with authority to fix this to call me at 334-399-6336.

After going around and around with the customer service department and talking to the corporate office, I got nowhere! The quality of my dining room table is junk and somehow I'm being blamed for the issues that have occured due to the poor craftmanship. The technicians that came out to look at my table said one thing and turned around and reported just the opposite. I will never buy furniture again from RTG!

I'm sad to say that our beautiful red "leather" sectional is starting to fall apart. We have had it for 2 years and the "leather" is starting to rub off. I didn't know leather could rub off. Now I'm worried the material underneath will start to tear. Any suggestions on what can be done to keep it from damaging further. I have not called to complain, but have intended too. I'm sad to know that I will probably find no help from RTG. We had hoped to make a puchase we could enjoy for many years.

Is it true that 2go is awarding some 2go chatters?

We just bought a loveseat and and a reclining loveseat.Boy were we disappointed. Rooms to go never said anything about this being Chinese.We would NEVER buy anything like this made in China. Needless to say we will NEVER buy from Rooms to go again.

I purchased a Gentleman's chest, 2 night stands and 2 lamps from Rooms To Go. Delivery was made, but with a 2 part Media Hutch. The delivery team would not take the media hutch back. Customer service gave me the 3 options: 1) wait until next week where they could pick the mdeia hutch and deliver the gentleman's chest, 2) return the media hutch myself today (it took 2 men to bring each piece into the house), or 3) come into the store to purchase the gentleman's chest a second time and it would be delivered tomorrow, but they still cannot pick up the media hutch until next week. I cannot return the media hutch to the store and I don't see the need to purchase the gentleman's chest a second time when I have already paid for it. Customer service lacks any concern for their customers. I'm waiting for the store manager to call me (which should have been over an hour ago). I will not purchase from them again.

The people that work at rooms-to-go are all idiots. Their customer service sucks. Their product is way below par. We buy some furniture from there 3 weeks ago and it gets delivered damaged, not once, but twice. Now no one will take my call because I just want this whole experience to go away and cancel my account. Every time you call the corporate office, you get a diffrerent person to talk to everytime, so you have to explain your problem everytime someone picks up the phone. VERY FRUSTRATING! I can only assume that they are avoiding the phone calls to extend the sale past the 30 day return policy date...Not a good practice for such a large company. I would like to go on record by saying that rooms-to-go is THE WORST company and their customer service is horrible! I will never recommend anyone shop their or even glance at the store as they drive by other than to say negative things about it. I think we might create a website that is called roomstogoSUCKS.com. I only hope that someone actually reads this in their office so they can restructure the company from customer service to delivery methods. Good Luck...

BUYER BEWARE - This is the first purchase and the last from rooms to go. The sales people are deceiving. Check your bill before paying, they will add extras on like seat protection.[ $ 10.00 per chair ] BEWARE - The delivery people are not professional. They dropped my furniture and damaged my wall.The managers and corp. are a joke, they don't want to repair my wall approx. $ 50.00. They will never get a penny from me my family, friends and co-workers.

First we ordered a clikclack and a few months later the seams ripped, so they told us to pick something else out. We decided to go with a chair with speakers, but the first time I got it, it didn't work. So we decided to send it back and get another chair. The next chair worked, but I had to leave. A few days later, it wouldn't even turn on. Beginning to become angry we sent it back and asked for our money. They refused and sent another chair. This chair worked, but the plugin fell back into the chair and wont stay put. Overall Hate the survive, oh and did I mention the movers almost put a hole in our wall... NEVER BUYING FROM ROOMS TO GO AGAIN!!!

Keep Buying This Chinese Crap, (also Manufactured in Viet Nam, Indo-China, etc.), And Wonder Why America Is Out of Work..? While R.T.G, Wal-Mart, and Others Become Mega Companies Selling Garbage To You, And Selling Out America.. If You Don't Buy American, Your's, and Your Neighbor's Job, (what Ever that Is), Might be Next..!

I honestly think they just hire anyone there. I never witnessed such poor and pathetic customer service. They should just close down. Nobody there speaks to you like a perfessional. They sit on the butts in the chairs for sale and i hear them talking about customers. I'd fire all of them.

RTG makes claims to high quality at low prices. I beg to differ regarding this claim. I am willing to give any company the benefit of the doubt; but in reading the many accounts of the horrors that consumers had befell in purchasing furniture from this company, I feel like the sea of hard working individuals marched off to financial slaughter. I purchased a leather sectional in 2007. I called them within the year to inform them that the color on the leather had severly worn away. Not something you expect; not to mentioned hording tons of leather treatment/cleaner furnished by the thoughtful folks at RTG. I purchased an additional coverage, which I thought covered both furnishings for an additional 3 years on top of the 1 year warranty by the manufacturer. As I have called, had a claim number, no call back: this has become an annual call. Neither RTG or their claims department--as there are three--can give me any explanation except: I have been volleyed back and forth between the two companies as to who is responsible and who is not: but if you can give them this claim #...to make an already long story short: I have determined that with the amount of compalaints, the hold time alone tells the tale, the lack of continuity of customer service, a policy that is deceptive in that if you purchase an additional extended policy that it also includes the initial first year...now follow me: 3+1=4. Not to RTG-1+3=3 because the first year is included (although atomaticlly is covered under manufactures warrenty). In this volitile economic reality that we are all trying to survive, my furniture, despite it all, is paid in full and on time--even short of the offer to take advantage of the no interest. I would think that with the complaints--AND I HOPE YOU TAKE THIS SERIOUSLY--you will work on damage control! Admit your short commings and fix your company!!! Not to mention-you have already been reported to the Better Business Bureau. Word of mouth is everything--so its unfortunate that I could not recommend in clear conscience relocating relatives and all the friends that we associate within the military community to any of your furniture stores. This might as well be the complaint vortex in that corporate will never review these comments--but if anyone on this forum knows of a direct route--i will be checking back in the future--please post the info!

Delivery service and the managers handling calls about complaints is the worst I have ever dealt with. I strongly advise anyone ordering on line and requesting delivery to think twice and run fast to Rooms to Go competitior. They could care less about your business and would rather refund thousands of dollars than solve their problem. Waited two weeks to get me delivery, they did not live up to what they committed to do and rather than address my compalint, said they woudl refund my money. nice to know this business is doing so well that they don't need sales!

I am fet up with Rooms to Go charging me bogus late fees! I was charged a late fee of 35.00. I called "customer service" and was on hold for 1/2 hr and gave up. I mailed a letter enclosing a copy of my bank statment SHOWING the date the funds were deducting from my account which was prior to the due date. The following month I was charged ANOTHER late fee. I called again, after 35 minute hold, asked for a breakdown of the account. I have submitted payments "EARLY" and they are applying them to the prior months, charging me a late fee because it is not in the "current pay cycle". The customer service rep told me I had to fax a letter of complaint. I did this, and received some b/s canned letter saying your request has been denied. I then received another bill with yet a third late fee. Rooms to Go needs to be accountable for this "late fee" charging and I will be using all avenues possible to ensure this happens.

1 is not even low enough. you should have a negative number for their delivery and customer service. We bought 2 bedrooms of furniture in July and in September we are still waiting to complete the process of getting what we paid for without scratches, dents or not working properly. Apparently these 2 groups have never meant or knows the other exist except to blame each other. I have had customer svc reps on the phone telling me the delivery driver is running late and will call and hour ahead as i requested for delivery and the driver is ringing my door bell at the same time. Drivers told me he never spoke to customer service agent. this tells me they are liars. On a different delivery day ( same furniture order) cust svc rep on the phone with me and said she just spoke to driver and he is running late but knows to call 1 hour in advance and then my wife called on other line saying driver at the house and no one at home. That is ridiculous. i wonder if i could get away with that on the payment and just say checks in the mail. They deliver damage furniture so no prior inspection is done. I have had to take off on 5 occassions to get correct furniture and to repair furnitute parts. They make a visit just to look at issue but dont fixit and then the next visit is the repair. They dont come with parts for furniture on vehicle so they have no intent of repairing. They never call u to set repair date. you have to call them. I guess they hope you will forget about it. They deliver incorrect pieces. i ordered a bed with a trundle ( same order) . they brought the wrong side rails twice. Finally we got the issue resolved when i got the cust svc sup to finally take my call and identify that they should send a new bed. i had a store manager in baybrook mall in webster tx tell us we should rig the furniture and then it will fit instead of trying to determine the real issue. This is what she had her store tech do to make display work. Sad but true this is what she wanted me to tell the tech to do for mine. The customer service supervisors are never available nor do they return calls. It makes sense now that i see all the complaints that have been filed. It took8 calls to finally get one supervisor which i am not even sure if she really was a supervisor. The TV or anything else they offer is not worth the poor customer service. Oh and i did i mention u cant even return it when u get mad and frustrated. They have a no refund policy according to customer service. So they already know you will want to return it so they set it up where u cant. This complany sucks and i assure you i will never purchase there again. i wish they would GO!!!! Away!!!!

PLEASE DO NOT WASTE YOUR TIME BUYING MERCHANDISE OR FURNITURE FROM THIS COMPANY BECAUSE THEY DO NOT CARE ABOUT YOUR ''TIME'' OR CONVIENCE, which was what I was told. I ordered a bunkbed on 9/10/11. It was delivered on 9/12/11 and they were late coming to my home. They also did not have the parts for the bed to be put together. The wood is still sitting in the floor of my daughter's bedroom on 9/15/11. They have the worst customer service ever. I have been on the phone with them for 4 days asking for a supervisor. The customer service reps insisted on aruguing with me saying that they will tell me the same thing. The only compensation I was offered was a $90 delivery fee back after I spent $900. I immediately asked for a refund the next day because they were not trying to fix the problem. The store manager was trying to do all she could to help but her company was not. This is the first time I have ever purchased furniture from this company and it will be absolutely the LAST.

51 weeks after purchase the springs fell out of the center section of our sofa. Had to wait 2 weeks for a service tech. Then 2 days before the appointment they called me and told me they had to reschedule for another 2 weeks (4 weeks total with no place to sit). When tech finally arrived, we determined together that the structure of the sofa was built with staples alone - no glue, screws, or bolts. JUST STAPLES TO HOLD TOGETHER A SOFA! They said they could fix the problem. But this was just the center section. The right and left sections were built the same way, and the warranty was now over. I requested a refund and was told I would hear from customer service in 2 to 3 days. It's been a week since then - and five weeks with no place to sit!

I am writing in order to place a formal complaint against one of the company’s employees. I am very upset because I went to the store to complaint in person, but they told me there was no Manager available, just the Senoir Sales Representative EBELIO VALDES, and this is the very person I was having a problem with. On Saturday Sept. 10, 2011 I went to the Rooms to Go store located at Miami International Showroom 10623 NW 12th ST Doral, FL 33172 (305) 599-1655 and bought a Tempur Pedic Advantage Mattress and two pillows. The gentleman that sold me the items placed an order for delivery. I made to him very clear that I live in a gated community with time restrictions. I told him that security only allows access to commercial trucks from 8:00 AM to 3:00 PM. I guess he forgot to make a note of it. Yesterday, the delivery truck got to the entrance of my community at 5:30 PM. Of course, they were not allowed in. After I spent all day waiting for this delivery without being able to leave my house I called Mr. Valdez to make sure that mistake did not happen again and he was VERY RUDE to me. He denied the fact that I had told him about the time restrictions and basically implied that I was a liar and the whole thing had been my fault. Later that day, I passed by the store. I wanted to speak to the store Manager, but like I mentioned before, I was told there was no Manager available, not even an Assistant manager was there. So I ended up returning the mattress and the pillows. I was, and still am, very upset and there is no one at that location with authority that I can speak with about it.