Rooms To Go Corporate Office & Headquarters

Never have I had such a crappy experience dealing with a high dollar purchase in my life. We bought a king size electronic bed that ended up being two twin beds.San Antonio Loop 410 location. the sales lady (Melva Fried) assured us she had one and regular sheets fit the mattresses (not true) and promised that I would not notice the split in the mattresses. Big Lie!!! The foundations lock and dont move but the matresses slide and seperate constantly. When we called the first day we were told no one could help since it was not a manufact defect. After a week finally getting a hold of sales person, she spoke to manager and will exchange for a complete king bed (not 2 twins) but only after we wait a month and pay additional reselection fee on top of other return fees and we have to purchase something more expensive. I guess 3500 was not enough just for the mattresses. I dont have a problem paying more if i am going to be satisfied. I tried to get the name of the manager from the sales person but she didnt know their last name nor could she get it for me.She thinks it is either Art or Rich. while this phone conversation was taking place my 4 month grandbaby was on bed and fell thru the gap in the mattresses. they want me to wait a month before they will make me satisfied`??? I cant chance my gbaby dying just so they can book another commission. I am placing the beds on the curb and to hell with the whole organization. Customer service didnt want to hear it either telling me to take it up with the salesperson. i have never not paid a bill in my life but this experience is going to put a ding in my credit. if anyone wants them come get them off the curb.

Just bought some furniture from rtg, really getting nervous reading all these negative e-mails....will let everyone in on the results as soon as i receive my purchase.

Just purchased a dinette table. First, I asked if it would come together not in pieces, we have had that happen at another furniture place, hate that. Was ensured by sale assoicate it would be in one piece, it came it pieces. Second, was told it would go on sale end of year, yea $11.11 off. It came to 2.4% off wow, for that little bit I would of got it the first trip and had it much sooner and saved on gas. Next, size of the table was listed as 36" by 30", which was what we needed for the small area we had. It came as 36"by 36" not much bigger, but that six inches makes a difference. Will think twice before going there again

i have a problem puchased 2700.00 worth of junk be side the point though ,i was told it was 36 months interest free payment should be around 68.00 a month since i did pay 500.00 down got my furniture 3 weeks later ,then 5 weeks later get first statement surprize td finance wants 132.00 per month iam contacting attorney general office maybe they work something out since rtg can"t help that they have dishonest salespeople i am on fixed income but do they care?

I'll make this easy - read the reviews on this page, and DO NOT BUY FROM ROOMS TO GO! Most likely you will have a disappointing experience like 1000's of others (you can easily find them on the internet). It's not worth the time, hassle, and frustration you will most likely endure. I just cancelled my order and have decided to spent a bit more elsewhere - you get what you pay for. By the way, if I could put down ZERO STARS I certainly would.

Everything about this company stinks. The stuff we got was all dinged and scratched up. Plus, they ran into our walls and scratched up our wood floors in the process. CS is even a bigger joke.

My husband and I purchased a sectional from RTG a little more than a year ago. We have two young children (4 and 13 months) We wanted fabric and color that wouldn't show stains and that would be easy to clean. I fell in love with a cream colored sectional, but was hesitant because it wasn't exactly ideal for hiding stains. The employee solved all are problems by selling us a fabric warnity. He explained the furniture would first be sprayed with forcefield making it stain resistant, and once we used the solution to clean any mess, there would be no stains. This was a 3 year warranty and if we could not get a spill out the company would send someone to clean it for us, and if there employee could not get the stain out that piece of furniture would be replaced. So a year later the solution has removed several spills, however there are some milk stains from are baby's bottle spilling. There employee came out to clean the spots. After he left and once the cleaning solution dried the stain was still there. Customer service told us to send pictures, so we did. And then Wilson Martinez informed my husband it was excessive spotting and the spots were to large and that we would have to hire and pay out of pocket a professional cleaning company to come and clean are couches. And then they would come respray are couches with forcefeild, and we would need to call if a SINGLE spot showed up. And until we hired a professional cleaning company are warranty (that we paid a extra $300 for) was void. I am never never purchasing from these crooks again, obviously they will come up with any and every excuse not to comply on there part. We only had a few milk stains, but if they sprayed with a stain resistant why does that even matter. No where on there warranty does it say we have to hire professional cleaners.

All of you are exactly right Rooms to Go is a rip off, I purchased and financed a $2900.00 Living room set called the Chyannee 7pieces which included a treatment for the cloth protection several years ago. Outfit was cream. I was specific to the outfit not being removed from the shipping packageing which it was not packaged when it came. I believe it was in the store for some time uncovered. What they put on it claiming they do it in the store made the suit dirty and the underneath all the cloth was tore off which they came and stapled back together after my complaint of the merchandise was suppose to be purchased new not damage. All the mohogony end tables were chipped and there idea of repair was to paint the chips with a marker. My sister in law had purchased a white leather suit that pick up the colors from peoples clothing such as my red shorts I was wearing, and and another relatines navy blue pants. They would not give her money back she had to choose the only other color which was brown to go in a brown/wall-paneled room. she had it only one day. I never felt so horrible feeling I distroyed her bran new suit which she said they told her the treatment they put on it to protect from dirt was defected solution, (truly BS). (Hense you will not get what you see on display.) Oh yeh, and when time to sign the contract they had changed the figures of agreement which I had to go the rounds to make them right, which was the initial warnig in the begining of this purchase. My rating of this store is (---0). Like I said years ago, and never bought nothing else, and from the current blogs I see they have not changed. I Thank the bloggers, because I was getting ready to try them again. Now-No way!

DO NOT BUY MCQUEEN BED @ ROOMS TO GO! THIS IS THE WORST EXPERIENCE FOR A FURNITURE COMPANY. THEY DELIVERY THE MCQUEEN BED WITH NO HARDWARE ON IT, THE DELIVERY MAN SAID THEY WILL CONTACT ME IN THE NEXT TEN MINUTES AND WILL SEND THE HARDWARE QUICKLY. MY SONS ROOMS END UP TO BE A STORAGE ROOM AND HIS OLD BED IS DISASSESMBLE SO I HAVE TO SHRE A BED WITH HIM. MY SON TOLD ME " MAMA WHERE IS MY BED". THEY NEVER CALL ME, NOBODY FROM CUSTOMER SERVICE OR STORE. I HAVE TO CALL THEM SEVERAL TIMES. FRUSTRATING! DISAPPOINTING! SAVE YOUR SELF FROM THIS HORROR. DONT BUR FROM ROOMS TO GO!

I have made two purchases at rooms to go and both were a fail! My first one was a sectional that came ripped. They wouldn't take it back. I had to wait for an "expert" to come fix it. (he just glued the rip). When I called Customer service they said I would have to wait over two weeks to get a new one. My second nightmare was I ordered a bedroom set for my daughter for x-mas. Too bad she won't be getting it until close to the new year. They only deliver to my area every two weeks. Not that they tell you that upfront. So my 3,000 dollar gift means nothing because it will not be here. BTW I ordered it on the 13th of DECEMBER THAT is more than enough time to get your butts up here. It's a local CO 1 hour away from my home!

i bought a bunk bed. first delivery was wrong, i coudnt even use is. half of the bed was missing. second delivery was wrong still not what i had paid for. waiting on third delivery. wish i was a lawyer because rooms to go has no buisness even being in buisness. never again will i spend another dime there or recommend rtg to anyone. the whole operation is very poor. so now my kids sleep on the floor waiting.....................

Like previously said, if there was a "0" score, this would be it. Delivery service STINKS. LIES!!! Took day off for delivery. Bedroom set arrived and bed couldn't be assembled. Pulled out his computer thing and said he "just" ordered a replacement and they'd call to come back out. 5 days later, no call. I called store and customer service and they said nothing was in the computer for re-order. Said they couldn't re-order and I had to contact the distribution center. The distribution center guy said they'd send out a tech rep to check. I said I wasn't taking another day off to accmmodate a rep and another day for delivery, send the furniture on "when I can be available", and he said he would. Gave him 2 dates for after 4pm (get home from work) and 1/2 day on Friday. Said he could do Friday and maybe one of the evening ones. He'd call back. NOPE!!! The store called 3 days later and asked if anyone called me. HA! Said they couldn't be time specific and couldn't do it this week. I am becoming VERY DISSATIFIED vs their SATISFACTION GUARANTEED. HA. LIES, LIES, LIES!!! MAJORLY PISSED!!!

Im so done with shit to go......I have spent so much money with this company. I had furniture delivered on 11/23/2011 DAMAGED the men that delivered the furniture noticed the dents and scratches....I recieved a call from Shit to go RUDE Customer Service Dept said they will be out on the 7the to replace the furn, between 9-12 so around 11am my husband decides to call just to see if the drivers are atleast in our area...Were told, the delivery isnt sch until 12-4 we explained to them that was not what was told to. Customer Serv then says well they can be out at 3pm that we will recieve a 2pm call from driver. Make a long story short....dispatch said I was not getting my new replaced furniture despite what was told to me by CS dept. She also hung up on me! I called Corp Office in Florida spoke with a Daniel and a Edwin they both were Rude and laughed when I stated I can believe Im recieving this kind of treatment when Im the paying cust that recieved the damaged furn I told Edwin that Im going to contact the Attorney General, BBB he disconnected the call. When I tell you other Consumers out there, they have not heard the last of me...Rooms to go sucks.

I can't even begin to explain my disgust for this company. My wife and I purchased a $4000 bedroom set and received a dresser which is discolored as if someone failed at a refinish attempt, we received a television stand which is scratched, not to mention a couple of rubber pieces we found on our floor and do not know where they go. The driver tells us there is nothing he can do and to contact customer service; sounds easy enough.. Was I wrong, the agent who answered the phone wants to argue with stating they have been trying to call me for a couple of days now. I called their BS and told her if you want to go that route I will get phone records to show noone has made any attempt at calling me. Right away she wants to state "Sir that won't be necessary." I then ask for a Supervisor I get some lady named Sherry, Sharon, Cherrelle something along those lines. Any way a supervisor at a Corporate office for large company wants to tell me "Do not interrupt me when I am talking." Thay will not replace my furniture nor let me return it. This is my first stop on my assault on Rooms to Go. As a United States Marine, RTG has become my enemy and as my enemy I must defeat them. My journey has begun.......

so far i havent had a prob..delivery was on time set up was fast..guys that came to set up where cool...nothing wrong with furniture..full bedroom set...but my car was brokin into with my brandsmart card stolen lets see if i get another one issued for my free tv..

Wow mcdonalds has better coustmer service. Im deployed and bought $3000 worth of furniture and they missed their drop off date. My wife called to rescedule and with limited days to work with they said it was her fault for them missing the delivery date and talked to her like trash. I will never buy nor tell any one to buy from rooms to go again!!!

We purchased an entire living room set & dinning room set in September. It is now December and still waiting for the end tables & coffee table. I have contacted customer service numerous times & even went to he store for assistance. NO communication from anyone!! Was told by the Manager that I would receive a call within 24hrs as tothe status for my missing items, 72hrs later, still nothing. When u spend $3800 on furniture, you expect to get answers!!!!

if there were a zero star i would have used it. i purchased an entertainment cr for 1500 dollars, swivel chair and a sofa set with a chase for about 2500. on delivery the entertainment center was damaged, one of the delivery guys cut one of the doors with a razor while opening the packaging and it was a very visible 2 foot scratch also the top of the center had a huge dent and one door would not close. the sofas were fine but the swivel chair appeared to be very crooked. i called rtg and they they sent a tech out and he blamed the crooked swivel chair on our crooked floor??? they delivered a second one which was exactly the same. as for the center they told us it had been discontinued and we had to send it back or agree to keep it without being covered under the insurance they pushed us into purchasing. we kept it because of the hassel. after about 6 months the wooden legs on the couches broke, we hadnt even moved the furniture so we dont understant how they broke. the cushions on the couches we very worn, and the pillows seams were already opening. rtg claimed the warrenty didnt cover wear and tear? wow only after 6 months. fighting them is useless but we posted on facebook and we tweeted about it and we also dont let our family and friends buy there. your best bet iz to report it to you attorney general and if they get enough complaints he can file a deceptive practice class action suit and they would be forced to reemburse customers with what ever they bink is appropriate. rtg may have screwed us but they wont do it again to us or anyone we know.

Beware of dis 419 dat wants to rude n destroy 2go. they will tell u dat u hav won 514 000 000 2go coins, dat u should call one no. to claim ur money. if u cal dem they wil ask u to send them credit to process d robish dat they are doing for more info. cal ma no. 07067490398. or email. www.nworiejoseph@rocketmail.com or ma 2go user name is cawacity. pls customer care take note.

Purchased item that was damaged also. I plan to take it to the store I purchased and demand a full refund. I'm not wasting my time with customer service after reading countless reviews.