Redbox Corporate Office & Headquarters

I don't think it is wise to rent from Redbox. It is best to rent from Blockbuster Express. Redbox has too many errors with credit cards, and acknowledging the return of movies.

I accidentally left Wallstreet Money Never Sleeps in my DVD player and found it last night. How can I return it? I already returned the sleeve to red box station last weekend. Help!

This company has no customer relations and cares less if you have been wronged. They advertise promotions and then don't deliver citing unwritten rules that no consumer is allowed to see. I call this false advertising and have submitted a compliant to my States Attorney Generals office. My advise stay away from this company.

Dear Corporate, I am very very disappointed by your service,my redbox account was deactivated Dec 2010 ,I was told to wait 10 days before it can be activated, and every 10 days I have to wait another 10 days ...it is now Feb 8,2011 and I am still waiting for Redbox. Everytime I call the customer service to ask about a number to corporate NOBODY knows how to contact corporate!!!!! What kind of company is redbox where your own staff doesn't even know how to contact corporate office????

Charged twice for the same movie. Redbox will soon be receiving a lawsuit!

you can't blame redbox for your problems. in a perfect world there would be no problems but that requires help from both sides, the customer cannot rely on a company alone to assure that everything works out. The customer should make sure that there movie has been successfully returned or set up an email address so that you recieve confirmations that your movie has been returned. if you see that you don't get an email or no successful return message then call and them know so that they can mark it for you and have a technician manually scan it in for you next time they are at the machine, so later down the road you don't see a supprise charge because your movie not get scanned in. if you see scratches on your movies its not redbox's fault, older movies get used and from use, scratches can come along, the only way a movie does not play if it is brand new is first, the case somehow broke so the disc got scratched, second your dvd player should be upgraded, or third when making the disc somehow information wasn't put on it properly. Redbox does not know when a disc is bad unless the customer tells them it is, after that they will gladly give your a refund or a promo code good for 45 days and mark that disc is bad so it will no longer vend out to anyone. i understand that if a promo code that has been giving to you by REDBOX, and not from another company and the code has not yet expired, redbox should be willing to give you another. If the code was given from some other company redbox does not give codes for those because they were purchased in mass from redbox directly to be given out on their products. don't blame your problems on other people when your situations can easily be solved from steps you should have taken

I would give RedBox a negative rating if they offered that as a choice on this site. On Dec 24th, 2010 I went to rent a movie online from Redbox and they said there was an issue with my account. I called customer service and they said that the account showed I had not returned a movie from Dec 4th, 2010. Redbox had deactivated my account automatically. After my protest, they looked in their records and said this was an error on their part and they showed it had been returned and rented by someone else. They said they would fix the error and have my account reinstated within 7 to 10 business days. I called back on January 4th because my account had still not been reactivated. The Customer Care rep (which was new so that's probably why he was so helpful) said that no one had contacted coporate or had done anything on my account. He assured me that this would be fixed and I'd have to wait another 7 to 10 business days to have my account activated. He also assured me that I would not be charged for the movie they said I hadn't returned in error. Today, January 29th, 2011 (3 weeks after my last call)I checked my bank account only to find that they had charged me $26 dollars for the movie "I never returned". I called customer service once again and they apologized for the mix up and said they'd reimburse me in 3 to 5 business days. Then they told me it would be another 7 to 10 business days before my account would be reactivated. They're only attempt at correcting this horrible display of incompetence was to offer me 2 free promo codes that I couldn't even use because my account has been deactivated for the past month. I told them I had no faith that they would actually reactivate anything since they had failed to do so in the past times I called them. Thank god that in between all this happening a BlockBuster Express has moved into my neighborhood and I will never have to rent from RedBox for as long as I live. Shame on you, RedBox!

A few days after Christmas I tried to rent a few movies and the machine declined my card. I thought maybe the machine was broken. I tried another machine a few days later and the same thing happened 'card declined'. Things got busy and I didn't want the hassle of dealing with a long phone call to straighten it out. I forgot about it. The first week in January I was in Florida working. Lo and behold I actually spotted a Redbox at the Walgreens near my hotel. I was working 10 hour days and wanted to chill with a good movie. I have never had issues with scratched movies, like I am hearing about a lot recently. Anyways, I pick a few great looking movies, swipe my card, and once again 'card declined'. I am not a happy camper right now. So I go back to the hotel and call redbox customer service. They un-politely inform me that my credit card was reported stolen at some point and I would not ever be able to use the credit card again with Redbox. I need to get a new card or use a different one. I informed the cs rep that I had just this week driven from Illinois to Florida for work and used my card at gas stations, hotels, fast food stops and more. NOT ONE place declined my card. Besides the fact that I never reported the card stolen. The cs rep then tells me that my bank blocked Redbox transactions to my card for some reason. There is nothing Redbox can do. I need to contact my bank because it is my banks error. It is after hours, so again, no movie night. I contact my bank the next day. They check my account, get a supervisor and put me on hold to check my account again. There is no block on Redbox transactions. In fact, the bank sees no Redbox transactions. They do see one transaction at an auto parts store where I entered my pin number incorrectly and it declined the transaction. So, they see ALL transactions. There are none declined from Redbox in the past few weeks. So I call Redbox back and explain what my bank told me. The Redbox rep tells me that he had the same problem with his bank and he finally had to go to the bank because they flagged his account for excessive rentals. I told him this wasn't the same issue. I usually rent two movies and return them in one or two days. I explained how the bank saw a declined transaction where I entered the wrong pin number but saw NO REDBOX DECLINED TRANSACTIONS. He tells me it is not his problem, it is my bank; I need to go into my bank and straighten it out. He says there is nothing Redbox can do (rudely). I need to cancel that bankcard and get a new one or I will not be able to rent with Redbox. (WHAT????Unbelievable!!!) I call my bank back and they double check everything. There is no problem on there end and they are not even seeing declined transactions. Once more I contact Redbox customer service - in the morning. She checks my account and sees every transaction. She says'you have never lost a movie; you return within a day or two; I don't see any reason that they would have put a lock on my account. She apologizes and says they will delete my account and card info and reenter it. It should be ok in 4-5 days. I checked it 1 1/2 weeks later and the problem is still there 'card declined'. AAARRRGGGHHHH!!!!!!

I was charged for two videos that never came out of the machine in the west side of Smiths food king in Lehi, Utah. I am worried they are going to charge me even more money when I don't return movies I didn't get. Please contact me at danklef6@hotmail.com thank you Rebecca Danklef

I feel the only way to fix this redbox thing is for us all to file a class act lawsuite on them i will be taking names and information on all the people that done wrong by redbox and will talk to an attorny about the problems were all having they stole 176.00 from my bank account i am active duty military and unless they have a redbox in iraq then i dont think i rented the movies bu they seem to think they can step all over the people well its the peoples trun to fight back send me contact info to michaelsandoval84@gmail.com thanks and lets start the fight back at redbox.

My rate is base upon the experience I had recently with redbox, I rented two movies in August returned them 4 days later,i recently in November I belive i go to rent some movies after the fact i bought a new dvd since my other one broke down on me and come across the problem that my card would not take.So i call the number listed on the redbox,spoke with a csr,and she tells me it shows in her system my card has been deactivated since it shows I have not returned two movies from August.To cut the story short I was told my card would be reactivated and she apologized for the incov. Now I was hit with the amount of 51.36 taken from my bank account,in which I spoke with a supervisor and all he stated is he could return 30.00 from the 51.36 taken from me,after I explained I did not have the movies,and I why would I pay for movies I do not have,and why was I just now being charged if according to the redbox system these movies were not returned since August 2010.It makes no sense.He stated he has to see from the company's point of view and interest.I have spoken to three csr's and one supervisor and got no where. So at the end I was returned 30.00 dollars from 51.36,so I pretty much ended up paying 21.36 to watch two movies,that I returned and dont have.One lesson I have learned is NEVER again will I rent from redbox.

Dear Redbox Corporate Office Management, I just want to make sure my email address has been unsubscribed. I have been a loyal customer of redbox since the beginning when redbox came out in Texas and California. After talking to the CSR on the phone right now and she defrauded me out of the extra code I was supposed to receive when renting 5 dvd's during the promotional period and when I spoke with the csr rep on the phone he stated I had rented 5 movies and would receive two free codes. The CSr rep did not care about his and would not let me explain to her what happened and was very rude. I am done doing business with Redbox. The promotion stated rent 5 get 2 free codes, she stated I only rented 4, the gentleman csr I talked to before the csr girl today stated I had rented 5 and qualified for the two free promo codes in the offer. As you can see by my long time loyalty you can see that through my different credit cards I have rented over 200+ movies at least from you. I would have rented an extra movie to qualify for the second code. I have also had issues with discs skipping on occasion and ruining the movie and other csr issues in the past and machines that do not work after looking online to see if my movie is available at that site I would like to rent and then when I get to the redbox it says it is not working and to call the toll free number to let them know or for help. If this email is intercepted and did not make it to your corporate headquarters and to a redbox employee in Upper Management I am requesting this email makes it to an educated individual in that position that will understand my concerns and know how to handle this matter rather than some of the robotic csr's I get when reaching the call center. Sincerely yours, B.M

i am complaining about your poor customer service from your reps and supervisor chris(who commented that he can not give his last name ir any other means to identify which chris he is) on tonights phone call. i rented salt yesterday, the disk was scratched. i missed 6 scenes. i called and they issued me 2 promo codes: MGKZQDD AND W7MMMG7. THE FIRST CODE DID NOT WORK, IT SAID INVALID CODE. THE SECOND ONE WORKED AND I RENTED EASY A....WHEN I CALLED TO GET THE MONEY BACK FOR SALT THEY SAID THEY COULD NOT EVEN THOUGH I EXPLAINED THAT THE FIRST ONE DID NOT WORK. they insisted on issuing me another promo code. im sorry but i never want another promo code from you guys again. this is not the first time i called in and was issued a promo code that did not work...all i want back is my money for salt...i have been renting from you guys for a long time and you have the worst customer service and the worst supervisirs ever...not only are they not sympathetic that we drive and try to enter these invalid promo codes, they treat us like garbage all over $1.08.....its our money, not theirs....we earn it and choose your service to use it....all i want is my money refunded and you customer service calls monitored.....they are nasty to us and if my issue does not get resolved i will no longer rent from redbox...its a shame that i have to go through all of this hassle to get $1.08 back..dealing with the machine is alot better then dealing with your customer service number....i asked to reach corporate about my issue but they said there is no corporate to talk to.....that is ridiculous....we have issues that they laugh at us about, yet you have no one monitoring their behavior with your customers....i want this to go the the president...i hope he cares about us that rent so often and spread the word about how your customer service is aweful.....i must say maybe dealing with blockbuster is better even if i am going to pay more....please have a solution to my issue because im tired of paying for things and being given promo codes that do not work and a customer service team that does not care about these codes that dont work...shame on redbox for not caring about the little people that spend their dollars here and there...please fix this simple issue promptly....THE PERSON I HAD THE ISSUE WITH SENT ME THIS MESSGAE: Hello Katrina, Thank you for your e-mail. Your comments, suggestions & business are important to us. We do not issue refunds and promo codes, you can have one or the other. The code MGKZQDD is still valid. If you have any additional questions, comments regarding this issue please contact us at 866-redbox3 (866-733-2693) to avoid any further delay in resolving your matter. Thank you for your valued business, Thomas redbox Customer Care 1.866.REDBOX3 www.redbox.com HE SAID HIS NAME WAS CHRIS, NOT THOMAS MY EMAIL IS ZIONIKA@GMAIL.COM 702-517-1171

I bought a movie on Nov 24th and still haven't rec'd it. I called the only number i could find online and they can't help. They say that you can only send an email to customer service. That's insane!! They don't respond!! I would like to receive my money back and go back to block buster rentals instead. This is the worst customer service ever! Someone from corporate please email me brwneyes1161@aim.com.

I rented three movies from RedBox using promo codes and was charged for each movie, and the charges caused my account to become receive overdraft fees. When I contacted RedBox I was told to fax over the account statements and I would be reimbursed, for the fees, I'm now still waiting to hear back meanwhile the fees are adding up eating away at my deposits. I'm dealing with all of this after getting RedBox to correct an mistake they made to my card back in July 2010. It took almost five (5) months to get that situation corrected, and now this situation and RedBox has yet to even say we are sorry for the inconvenience or anything and still no word back on my current situation.

I rented a 3 movies on Sept 2,2010 and I got Charged for the movies today Dec 1, 2010 which they charged my card 77.38. When I called redbox they said that I returnedbut dont know what day but the next time someone rented the movies out by someone else it was on Oct 9, but could not tell me when it was returned by me. Question is why did it take so long to take money that they say I owe and plus I was renting from the same card after that why they discontinue the card right then. I always have fonds on that card I get direct deposit from my job every two weeks and my veteran benifit check. Come on 77 dollars for a movie I know I returned in time and If I did not return it on time why did it take almost 3 months for them to take the money. My number is 9197801606

Every time I rent a movie from Redbox its scratched up and I can never watch it. I wish we still had the movie gallery. Whom do I contact to get my money back. This has happen more then three times. I live 20mins away and it would be really nice to rent a movie that will actually work when I just drove all that way.