Redbox Corporate Office & Headquarters

The 5th time I was overcharged because they say I only returned a portion of my rentals and continue to charge me although I had eye witnesses there to confirm so that this wouldn't happen again. Not to mention I called directly after I received the "your movie has been returned " to verify they were registered as returned. They conveniently didn't keep well enough records to confirm my call although my phone records state this. And the supervisor, a female who conveniently forgot to tell me her name, was rude! She could not provide me with any information on someone above her That I could speak to or give me a contact number or address to corporate. They are secretive and they have all of my personal and financial information. Above all, they can't tell me who even runs this scam!

For the second time I have returned a movie, only to look on my account and see it reflect "renting" for the last 4 days. I have sent multiple emails, done online chat and called. I'm told to was for the kiosk to be checked (can't be told when for "security" reasons) but if it's not there I will have a charge of $24. They won't give me headquarter phone or email, they don't have authority to. They have access to my bank card but can't give me their corporate phone number or email. Enough of this stupidity.

To Whom It May Concern: My wife and I rented Mr. Popper’s Penguins on January 8, 2012 at about 7 PM. We sat down after preparing dinner and tried to watch it. There was a problem with the Blue Ray DVD (many of the remote control buttons would not function and the title menu did not come up), so we restarted the machine and while we were waiting for the title menu to appear we were prompted that we might need to update our Blue Ray player. So, after the title menu would not come up for the second time, I ejected the DVD and began to update the player through the settings menu. Meanwhile, my wife called the Redbox help line to see if they could help us to get it to play. While I was fiddling with the update on the player my wife spoke with a representative named Willy. She told my wife that she could give her some promo codes. My wife accepted the promo codes, and was about to hang up when I noticed that she was getting off before we got the DVD to play. I asked her what was going on and asked for the phone. From then on the conversations that ensued were frustrating to say the least. I told Willy that the DVD was still malfunctioning and that if we could not get it to play, I didn’t see why I should be charged for it. The crux of the Redbox customer service representatives’ argument went as follows: You (your wife) accepted the promo codes, so you get no refund. I find this to be outrageously unfair. My wife was never told that the promo codes were given in lieu of any refund. I told both Willy and the supervisor, Bryton, that I was the cardholder and did not want have the promo codes in lieu of the refund. I told them that they could cancel or disassociate the promo codes from my card and refund the money instead. All I received was the canned answer that the promo codes being accepted sealed the deal and that there was no way that they would refund my card. I feel that I have been unfairly treated. I purchased a product that did not work and once it was evident that the product could not be fixed, I was denied a refund. The issuance of coupons does not constitute a remittance of payment for a faulty good. Could you imagine trying to return a moldy jar of jam that you purchased from a Grocer, who consoles you and asks if you would like some coupons? You accept the coupons, thinking that it is to compensate you for the trouble of going back to the store, only to find that when you ask for your money back you are denied because you took the coupons. You try to hand them back, but the grocer folds his arms and says “I am sorry but you took the coupons, so the matter is closed.” I am frustrated, outraged and disgusted by the treatment that I have received tonight.

i had rented some movies frome redbox i returned them got my bank statement the next month it shows thats i have money being taken off for movies i dont have i call csr they give me the run around tell me to email corporate i do so they email me back telling me the issue is resolved i get another bank statement still being charged i call csr again they tell me that the movies are not returned i tell them yes they have been we arguee i talk to more people noone can help no corporate number i get fed up i call my card explain to them what is going on an let them know that redbox is going to contiue to charge me even after i change cards card company tells me that are filing froud charges on redbox an i can promise that i have a very big mouth an redbox will go out of busniss in my town

My family and company have collectively rented thousands of movies and hundreds of Xbox and PS3 games over the years. As a businessperson I understand that no business can be perfect. They are only as perfect as their employees, and the training provided them. Redbox does a decent job at the kiosk, but they are lacking at the customer service level. Today I called Redbox, spoke with Colleen about a game my family rented 19 days ago. In the first few days it "froze" the Xbox several times. And so my son set it aside for me to deal with later, as I was away on business. 1)Colleen places us on hold to see what she can do. 2)We were offered 50% off of the rental charges, as a one time courtesy. 3)"I checked to see if there were any previous issues with the disk's rental history, so I could maybe do something more for you one the charges..."you are only the third person to rent the game, the other two [renters] had it for three and four days, and never reported a problem with it..." 4)I asked: So, if there was a problem before with the disk, you could have maybe done something more for me? 5)She replied: "Well no, because you have had the game for 19 days..." "We are doing this as a one time courtesy only" 6)I asked: ...why did you say you could have done more for me, but there were no previous issues before me? It's not the money that's an issue now, I just don't understand now... 7)She says: "Sir do you want the [partial] refund or not?" 8)I said: Is there a number for your corporate office? 9)She says: "There's a fax number for them...please hold..." 10) HANGS UP. Called back. Corina answers. But she cant hear me speaking. She hangs up. I call back again. Ask for a supervisor. I get Adam the supervisor. 1)Adam: "How can I help you?" 2)Me: I have a call ID number your previous rep gave me as reference for the issue. Here's the number. The person who transferred me to you says this number is invalid. So Colleen never entered my info or call record into your system? 3)Adam: "I couldn't find any record attached to the number you gave me" 4)I told Adam what Colleen said. And how I asked for a corporate number, and she was going to provide me their fax number. 5)Adam: "there is no fax number for corporate..." 6)Me: what can be done about this? 7)Adam: "You can have half off of the bill... " "My decision is FINAL" "Do you want it or not?" 8)Me: We will be contacting someone in your corporate offices, via our lawyer, or personally. 9)Adam: You do whatever you want to do...etc. So, what have we learned here today? The best way to handle this issue is to say how much is your time worth to you? Then either take them to small claims court, and go for the max of $10,000 or less, depending on your state of residence. Or, beg them to please forgive you for using their service and getting a bad disk and worse service. Then just tell everyone in the world to use a different service. That's how you teach them and yourself a good lesson. In my case, I'll take the partial refund, then file a formal complaint with Redbox. And send out 30,000+ emails to my clients, and offer them and anyone they know, free rentals if they stop using Redbox, and instead switch to whatever provider I find who is happy to have 30,000 to 100,000 potential new customers. I'm sure I'll find a service who cares a little more about new clients, then Redbox does about keeping their current ones. Most likely, I'll get 10% of the sales, just for referring them. Lol. Now that's how it's done. Ouch. Sorry Redbox. We tried. But these are hard times, and if you do the math: $20 per month X 12 months = $240 per customer (average) $240/year X 100,000 customers = $24 Million Dollars Minus 10% = $2.4 Million for me and my beautiful family. After the cost of legal fees, and promoting all of this. Its still 2 Million Dollars. $2,000,000 or $40.00? Thanks Redbox.

The only reason that I gave it a FAIR rating is because Customer Service did try to work with my situation. However I too like others was charged $24 + $1.98tx for a DVD that did not register (I got the "Your DVD was successfully returned" screen for both)as being returned to their Kiosk and a dvd that was returned. Based on what I was being told that Redbox policy states they can charge you when you keep a dvd beyond the rental limit (23-days) eventhough U returned it. The most that they did was provide a $10 credit on the DVD that was not registered and was attempting to do te same for the DVD that did register as being returned. I requested that RED (riP-OFF) Box send me the DVD and then they wanted to give me quote "PROMO Code" for A rental-WTF!! How can it be a Promo when I have already PAID $25 bucks. Total cost $80(minus their $10 credit) 70 for 2 DVD's...that the cost of a Box SEt for a tv Series!! They need to start issuiing receipts for the returns that actually stated what's been returned and include the Kiosk info. This way if the Kiosk is malfunctioning you will have proof of your rental/return! CLosed out my RedBox account and going to NetfLIX.

Stop renting from Redbox...or at least only use a 'pre-paid' account & if they wont accep that skip & use others like Blockbuster or Netflix, etc. Redbox will (maybe not today or tomorrow) but will eventually rip you off and customer service will be of no help. I was charged for a rental supposdely unreturned in Dec for way back in August...out of no where...and I had been renting in between then w/o any issues. I think when rental funds get low they do the cruddy...really. And as for that 5 star review...I wouldn't be suprised if it was by a redbox employee. What needs to occur is a mass Civil Suit aganist Redbox (similar to what happened w/ Paypal). If anyone is interested in contacting me about joining up to do a 'Class Action Civil Suit" please email: rdlegal@yahoo.com.

Modern Warfare 3 rental: I rented this game with the intent of my son playing it for 3 or 4 days. The first day he tried to use it it was a unreadable disc and had tons of scratches. I already spoke with a rep earlier this week and gave me some promtoinal codes for a $1.20 off next 3 rentals within 45 days. One I already drove to get it and use up gas and time for a game that did not work. I should have been given a full return of my money and not credits for future use which was a $3.60 savings on a $2.00 a day game. I now see I have been charged additional monies for a game that does not work because I did not return the following day when my intent was not to return the game for 3 or 4 days. This is unacceptable.

I rented 2 movies and 1 game from a redbox on 11/21. I returned all 3 the next day 11/22. As I was returning them a tech came in to service the machine. I spoke with him in reference to the game I rented because it did not work. He told me to contact the 1888 number found on the box. After returning all 3 and waiting for verification from the machine I thanked him and left. Today 11/25 I checked my e-mailes to find that the 1 movie I returned on the 22nd was just returned today the 25th at a completely different store. I immediately went on the redbox.com and logged into my account. I was shocked to find that it said I returned the movie today and that the other movie and game were still out! I called the number I found on the site and explained the situation to them. They kindly agreed to credit my account for the additional night charges for the movie that was returned today 11/25. But told me they could not do anything about the other movie or game until they were located! They told me if they were not located I would be charged for them! I have rented from redbox for a very long time and never had an issue like this! I returned the items and redbox lost them! Now I will be charged if they can not find them! What is going on here! I no longer trust redbox! How can you guarantee me this will not happen again? How many people have you charged for items they returned and you lost? How can anyone trust your rental system? You refuse to help me and I am not the one that made the mistake! I will no longer rent from redbox. And I will make sure everyone I know or meet knows what can happen if they return a movie and the "system" has a "glitch".

what the hell is going on with your phone system and credit card system today!! I can't get through to anyone at your customer service number nor your Corporate headquaters. What did redbox do lay everyone off and leave the country!! There is no doubt in my mind redbox customer service has gone down the tubes. Tom ttatro@carolina.rr.com

Wow i see other people dealt with the infamous supervisor named shawnee. I had 67.40 taken from me without my consent I filed all the paperwork with the bank disputing the charges filed a report with the Better business bureau in my state and in the corporate offices state, a police report. The messed up part is i have the confirmation email showing that I returned the game to their kiosk. After talking to a rep named amber who was rude and wouldnt help me i asked for a supervisor and shawnee came on the line and was rude from the get go wouldnt let me talk. Had what she wanted to say and said thats it plain and simple that I coudlnt talk to anyone higher than her shes the highest on the floor at the call center. I demanded to speak to someone higher i work in call centers she has to have a boss she dont own redbox and she told me no there is no one higher. I said you report to someone and she said yeah my coporate office okay whats there number than she said send an email to the email address. wow really an email i cant pay my phone bill because they took the money that wasnt theirs when they have theyre game back already. An email so someone can call me back? how i dont have a phone. And than she went into her spill tellin me to fax it to them okay ijust have a fax here laying around waitin for me to send stuff to redbox.

Dear Redbox, I am not a customer, however, I gave you a one star (poor) rating because your machines did not ask for any verification data when someone used my stolen credit card three times on 11/10/11 in Bremerton, WA. This is also your notice of fraudulent use of my credit card and you can contact Navy Federal Credit Union to discuss the disputed charges with them. I have filed both a police report on my stolen card and filed the fraudulent charge paperwork with NFCU for the fraudulent charges to be removed from my account. According to the Kitsap County Sheriff's Office, two crimes were committed - one was the theft of my credit card, the other is the crime against you and the other vendors the card was used at. You might ask for identifying data when a card is swiped to help prevent fraudulent activity at your kiosks. For example, Union 76 requires entry of a zip code. If the codes, don't match, the card doesn't work. Sincerely, Giles Chapin

Red box charged 25.92 for a movie that I didnt have for 25 days then when i called them they said that they have no record of me returning the movie but i returned it the next day.When i asked them for my full refund they said that i can only get half of my refund they cant give me my full 25.92 i called the corporate office for the and i havent heard back from them yet. im just really fed up and wont rent from redbox again.

Redbox took 21.00 from my checking account, but can not release the title of the movie, the funny thing they say can not release it because of some law past in 1988. They can not tell me the name on the card used only the last 4 numbers. Do that a couple million times a year, can buy a lot of there little machines. The customer service is scripted and will not stray from it. I ask to speak with the manger and it was handed over to another customer service person. I will try to dispute the charge with BofA LOL another loser scripted customer service corporation. The phone number above is a good number but with out a name no one asnswer's.

After dealing with a rude,arrogant, customer representative named Spencer for twenty minutes I got to the point where I was so angry that I broke down in tears. I asked to longer speak to him and to talk to his supervisor shawny instead. After him refusing to get off the phone with me for another ten minutes I finally talked to shawny. She was just as rude and had no companion to the issues I was dealing with. In saying this, I've been a loyal red box user for years and never was more then three days late bringing my movies back personally. Three late charges shown up which charged me $75.00 for movies that I brought back the very next day and hated. I don't see why I am held responsible for something that I made a priority to return. The service I received was out of this world and it sucks because I love using redbox, it is very convenient and it makes me sad that I am going to have to stop using it. I would appreciate if someone would get back to me on this matter.

I have jus wasted 40 mins with red box explaining to them that i returned their dvds i rented months ago and they took out $50 for movies i dnt have. when i talked to both mike and chris they told me beacuse they have no recorded of a machine having problems they could only give me half my money back...if nebody else has had this problem let me know. I want to sue them for basically stealing my money

back in august we rented two movies and returned them both a week later and received their your movie has been returned successfully prompt so about a week later we rented two more movies and my wife liked one so much we decided to keep it and just incur the 25.00 dollar fee lol that's a laugh in October they charged us almost 80 dollars and stated that we kept two of the movies which still dosent make sense when on their disclaimer they claim that charges cease after 25.00 per movie oh yea so even if we kept two which we didn't simple math ads to 50.00 not 80.00 so i called customer service and asked why they don't just give you a confirmation receipt number at the machine when you turn them in they had no answer i feel this is so they can tell u later that you didn't return a movie and just take the money i will never rent from redbox again they are the rudest people i have ever dealt with and a bunch of thieves

Starting Oct 14th, 2011, If you owe money to RedBox for extra night payments or a movie out past 25 days, they will try 2 time to get the full amount from your account, if they cannot get the full amount the first 2 times, then they will try to get want ever you have in the account for payment and then try again later for the rest of it until it is paid off…..People have to remember that when you swipe your card at Redbox you are authorizing them to take the payments ANYTIME. Calling and bitiching to the RedBox CSR will not help you at all…..Read the TOS and TOR at RedBox

Just to let you all know that RedBox Refund policy will be changing as of Oct 4, 2011. The most you will every get after that date is a ONE TIME ONLY $10.00 refund, after that you will get zip, only promo codes. So make sure you put in your email address at RedBox, to get the email receipt for your returned moves, is you don't you will not have ANY thing to back up your claim at all. RedBox has 2, yes 2 backups to check if the movies are returned. Also if you goto the bank to dispute your charges and they call RedBox, RedBox will tell them the charges are good. ANY Movies , Blu-ray, that is not return after 25 days will be consider SOLD and NO REFUND!. For Games out after 29 days will also be consider SOLD and NO REFUNDS. If you tell the RedBox CSR you want a manager also, the manager will not give you the refund also......you are then out of luck!, I would guess the reason that this will happens is it cost RedBox to much to do refunds. Head Up!

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